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Arizona Unemployment Phone Number

The AZ Unemployment Insurance Call Center hours are 7:00 a.m. until 5:00 p.m. (except for official Arizona State holidays).

If your Social Security Number ends with:

1, 2 or 3 calls are accepted on Monday
4, 5 or 6 calls are accepted on Tuesday
7, 8 or 9 calls are accepted on Wednesday
0 calls are accepted on Thursdays
  Friday is open for all regardless of your Social Security Number

Call toll-free 1 (877) 600-2722 to get in touch with AZ Unemployment Insurance Call Center.

Be prepared for long wait times because lots of people attempt to do the same thing that you are. Be patient and you will get through to someone that can help you. Even though it is annoying to wait so long, please be courteous to the person you get connected to and you will get a lot more help than if you are terse and rude. The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them.

Want to apply for unemployment benefits in the state of Arizona? Click here.

Questions & Answers

  1. Jennifer says:

    I filled my claim going on 5 weeks ago, I have attempted to call the customer service line on my designated day and on Friday I call at the exact time they open and then periodically threw the day with no luck it says they are experiencing high call volume and hangs up on me. One time I stayed on hold for 45 min and then was told they were experiencing high call volume and hung up. I have since revived a letter stating it needed the name of the company I was discharged from and their information and my last date of employment. I received a second letter along with that one stating they need info regarding my employment after a disqualification it doesn’t give me refference to when. I am assuming it is this UI claim but not sure. I need help and clarification if I can not talk to a cust service rep where can I go to get help. I want to resolve this ASAP. Please give me some direction.

    • Adrian says:

      Unfortunately,we do not have access to the claims system to give you an update.

      Both letters look like are in relation to the UI claim filed. Try calling them during off peak hours.

  2. Nicki says:

    I was wondering how to find out about the status of a couple of claims former employees filed. We as the employer contested the claims , but have not heard anything about the decision made. Any help? Thanks!

  3. Carla says:

    Hi. I opened my unemployment case on December 26, 2013 they sent me a letter asking for me to fax information about my last employer. I faxed it several times but it wouldnt go through with the numbers they provided. It finally went through before the deadline but they never replied or mailed me anything. Point is that I wrote them on March this year to the UI Call Center the lady said that I just needed to reopen my case because it was “dormant”. Since then I have been filing my weekly claims they all say “active issues” but when I try to ask them they dont give me an explanation. I was told by the same lady I would have an answer by April 19 but I have had no luck. Im now on my 5th week with no payments and no explanations about what the active issues are. What should I do?
    Thank you.

    • Adrian says:

      Please continue following up by phone on status. If you’re not getting the right answer,insist on speaking to a supervisor.

  4. John says:

    I have called the number provided, the number has yet to allow the other end to connect. Just like a fax machine, it hangs up. I have been waiting for a month for unemployment as I AM looking for another job.

    I have been provided a debit card and told that tuesday was the day I know the results, its after tuesday and i have yet to get ahold of anyone and to know the decision made. Who do I call and how?!

  5. Chelsea palles says:

    Hi there
    I was approved for unemployment and began receiving my checks. I started a temp job and reported the earnings and then the unemployment was frozen with active issues – return to work… I filled out the form proving that I am indeed not back to work as the job ended on march 31st when the ACA ended (I was a temporary canvasser for it). Now it’s been 3 weeks and still haven’t heard anything. Been filing every week still… I am about to lose my car and my house..

  6. eric says:

    worked for a company for 7 till i was terminated. Have been receiving benefits till just today now it says “active issues” another person fired at the same time who was filing for ue has the same issue. Can the employer go back and raise a stink after you have been awarded benefits?

    • Adrian says:

      Generally, they are contacted whilst your initial claim is being processed.

      If you do not find this justified, please ask for an adjudicator who can intervene and find out facts.You can find more information on the AZ labor dept website.

  7. Colin Grant says:

    I was fired from my job Nov 12th for missing work due to my daughter having an allergic reaction to a scorpion sting and missing work while she was in ICE for over a week. I applied for unemployment on that very day and have returned any mail received from them completed. I have also been filing my weekly claims as told to do so. It’s almost 8 weeks and I’ve received no calls, or payments. I have called unemployment 187 times and I can’t even get to the point where I’m waiting in there call que. I’m broke. I don’t know what to do. Can you suggest anything?

  8. David Little says:

    Cannot get through 1-877-600-2722 number to find out what is the unresolved issue in getting my benefits. Keep filing weekly claims and nothing and are these claims retroactive? Our family needs this resolved. And Why can we not speak with a live agent to get this resolved

  9. sandy blagg says:

    I spent the majority of today calling your number 1-877-600-2722 without any luck of getting through. I just tried again now at 9:41 pm and the line is still busy. Is there another number that “works”? I would like to have assistance filling out the application rather than doing it online. Please respond as soon as possible.

    • Donna says:

      The state of Arizona Unemployment Insurance department is the most dysfunctional area of government. I’ve tried for 2 days to file online and keep getting an error message. So you try to call, WRONG. You can’t get through. The phone number(s) are an absolute joke! You can never talk to a human being. Hey Arizona politicians….why not hire some more people to answer the phones and put us unemployed back to work!!!

  10. Jessica Zerby says:

    I work for MI Windows and Doors, I need to change the name on our account when our employees call in to open unemployment claims? How do I go about getting this changed?

  11. Lorin Lavelle says:

    I applied for unemployment after I was fired from my job on Aug. 1. Later, when I checked my account to see when I would be getting payment, it said I had “active issues.” When I tried to call, it made me sit through five minutes of menus each time until finally it would announce that there was too high a volume of calls and hang up on me. I tried this for two hours before giving up and emailing. The reply I got said that my employer had claimed to have paid me for 140 vacation hours on my last check, but they didn’t. They paid me for 34. Gloria told me she would contact my former employer for more information, and asked me to fax in my last paycheck stub for verification. She said she would hear back from them within 24-48 hours, but that I wouldn’t hear back from her. This does not help. It’s three days later, I have bills to pay, cars to gas up so I can job hunt, nothing has changed, and I STILL can’t get through on the phone. I have sent in my last paycheck stub, which clearly shows that I did NOT get a huge vacation windfall. What do I need to do to get my unemployment benefits as quickly as possible so I can get on with my life? Thank you.

    • kathy says:

      I am sure your claim is being worked on. Keep filing for benefits and payments will be released when unemployment has been able to make a determination – which they do whether or not they hear from the employer – if the employer does not respond in time, the decision is based on the information the unemployment office has – your pay stub.

  12. Joan Robinson says:

    How do I apply for federal extension, my unemployment is up any day now.

  13. peggy says:

    i try to do my weekly clams sunday and monday would not let me in . it tilling me http.503 the servicw is unavailable

  14. Yesika M Sutherland says:

    I was hired by Afni and I failed a test now they will terminate me. Can I receive unemployment?

    • Baggie says:

      Hi Yesika,

      You may be able to receive unemployment benefits. Please check for other eligibility requirements and apply. In the mean while, you can start you work search process.

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