Connecticut Unemployment Benefits
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CALL: (203) 859-3200(8:30 a.m. to 4:30 p.m. Monday through Friday); Other Numbers : TTY/TDD - (203) 859-3313
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State: Connecticut (CT)|
Maximum Weekly Benefit Amount: $590
Maximum Weeks of benefits: 26
Current Jobless rate: 5.7
|State: Connecticut (CT)|
|Phone Number: (203) 859-3200(8:30 a.m. to 4:30 p.m. Monday through Friday); Other Numbers : TTY/TDD - (203) 859-3313|
|File Online: http://www.ctdol.state.ct.us/|
|Major Towns: Bridgeport, New Haven, Hartford, Stamford, Waterbury, Norwalk, Danbury, New Britain, West Hartford, Meriden, and Bristol|
Current Unemploymnet Rate in Connecticut
- initial claims, for people opening a new claim, and
- continued claims, for people who are continuing to receive weekly benefits. Up until now, only continued unemployment claims were processed by telephone
Connecticut Unemployment QuestionsWhat is new about applying for unemployment benefits?
Applying for unemployment benefits is now done over the phone. Connecticut is just one of many states using technology to provide a more convenient and efficient system for filing unemployment claims.
Why is this change being made?
The computerized system provides added consistency and efficiency. By streamlining the process, Department of Labor employees can now focus more on providing employment services, including job postings and information, job search workshops, career counseling, and wage and business trends. This provides people with better opportunities to get back to work more quickly.
What is the name of this new system?
The computerized system is known as the 'Dial to File' TeleBenefits program. Two types of unemployment claims will be filed using this system:
Once the system is phased in, both initial and continued unemployment claims will be taken over the phone. Callers dialing a local telephone number will be connected to an automated system. To establish a claim, callers will be required to answer a series of questions using either the phone keypad or speaking their answers into the phone. After responding to a series of questions, the caller is connected to a Dial to File' TeleBenefits customer service representative who assists the caller in completing the claim. Representatives are also available to assist callers having difficulty responding to automated-system questions.
When will the new program begin?
The 'Dial to File' system will be phased in throughout the state, beginning June 25, with complete phase-in to conclude in August. If an area is not yet using the new system, callers will be instructed by operators to visit the Department of Labor at any of the One-Stop Career Centers. The first areas to adopt the 'Dial to File' program will be Danielson, Willimantic, Norwich, New London, Danbury, and Ansonia. The second phase will cover the Waterbury, Hamden, Enfield, Hartford and Torrington areas. The final phase will include the Bridgeport, Stamford, Meriden, Middletown, New Britain and Bristol areas.
How will I know which number to call?
Individuals should receive a separation packet from their employer that lists the local phone numbers to call. Individuals who do not receive a separation packet can find the list of numbers on DOL's Web site at www.ctdol.state.ct.us or call their local Department of Labor office listed in the blue pages of the phone book.
What is a separation packet?
The separation packet known as the (UC-62T/UC-61) is a comprehensive guide to filing for unemployment benefits under the new program. The packet includes the UC-61 Separation Notice, also known as the "pink slip," to be completed by the employer. In addition to local DOL numbers, this packet provides the questions that will be asked by the 'Dial to File' TeleBenefits automated system, along with the list of information a caller will need to have handy when filing a claim.
What if I don't receive a separation packet?
Although callers do not need a separation packet to call the 'Dial to File' TeleBenefits system, the packet will help speed up the claim process considerably since callers will know in advance what questions will be asked, and what type of information they will need to provide.
When should a person call to apply for unemployment benefits?
Your claim is effective at the beginning of the week in which you call. A claim should be filed as soon as your job ends. If your social security number ends in 0 or 1, you may call any day of the week. If it ends in 2,3,4 or 5, you can call Tuesday through Friday. Any number may call Wednesday through Friday. On a week with a Monday holiday, 0,1or 2 may call on Tuesday. Any number may call Wednesday through Friday. TeleBenefits for Initial Claims operates Monday through Friday from 8 a.m. to 4 p.m.
What if a caller is unable to use the phone due to a disability?
Deaf or hearing-impaired callers may reach the 'Dial to File' TeleBenefits system by calling 1-800-842-9710. Individuals with disabilities or barriers preventing them from using the telephone to file a claim can also visit the closest Department of Labor office at the address provided in the blue pages of the telephone book. All offices are accessible to people with disabilities.