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Florida Unemployment Phone Number

The Florida Department of Labor, formally called the Florida Agency for Workforce Innovation, is the organization you need to get in touch to make a labor complaint or file for jobless benefits. The State of Florida makes contacting the agency simple, and there are numerous ways to do so.

Contact the Florida Agency for Workforce Innovation by telephone by calling 1-800-204-2418. The phones at the Florida unemployment office answer from 8:00 a.m. to 5 p.m, Monday through Friday.

Be set for long waits as lots of people are trying to do the same thing that you are. Be serene and courteous to the person you get connected to and you will get a lot more help. The staffers on the other line are over-worked and are everything possible they can to assist all of the people that are contacting them.

 When you call the PA unemployment phone number, ensure that you have:

  • Social security number,
  • Dates of employment
  • Names and addresses of your employers,
  • Gross earnings, and your
  • Driver’s license number

You will also need a pen and paper to write down your claim number and any other relevant details.

Questions & Answers

  1. Cheryl Boudro says:

    I tried filing my claim on line but when I tried to get a new PIN because my old one from 2014 had expired, I received this message: “The login credentials you have entered could not be verified. Please contact DEO at 1-800-297-0586 regarding access to your account.” I call the number and it tells me I have to file online and there’s a 2 hour wait on the phone. This happened the last time I tried to file a claim in 2014. Thankfully, my company found a new job for me and I didn’t have to jump through any more hoops. What am I supposed to do now? I can’t file online, I can’t get in touch with anyone by phone. I had also called 800-204-2418. Both lines told me it was going to be a 2 hour wait.

  2. Lois E. Lopez says:

    I talked to ya’ll 4 times two weeks ago. Held on the line for a total of 12 hrs. Finally last Mon. or Tues. Ya’ll gave me a pin number & got my name straightened out. I put the pin in & got my permant one. It said completed & to go back today & claim my last 2 weeks. I did it all. Submitted it all & it said come back Dec. 1. On the same page it said pending & I called the #.they are all busy & said call back later. This is what I went thru 3 weeks & I thought I’d cet my 1st check deposited Wed.When will I get a check.I qualify because I worked from Feb. till Oct.13. Please let me know something so I can pay some bills this weekend. God Bless You.

    • Martin says:

      We do have access to your claim information.

      It can be a pain, but keep trying the phone numbers or see if you can visit the nearest office.

  3. Payton Ince says:

    I filed unemployment 9 days ago I haven’t heard anything back when I receive my unemployment money

    • Martin says:

      If this was your initial claim, please wait. First claim takes time.

      If you do not hear within the next few days, please follow up with the claims center.

  4. Paul says:

    I have applied for unemployment. Submitted jobs I have applied for and filled out registration for employflorida. My layoff states it’s under adjudication determination. Will I ever see an unemployment check?

    • Martin says:

      Depends. If the reason for separation from the job was not voluntary, you can qualify.

      Please ensure you make your case presentable during the adjudication procedure when you’re called for a hearing.

  5. Mitsu says:

    What is the number for labor department

  6. jimmie colon says:


  7. Lisa Mo says:

    I would like to know what an adjudication determination means for unemployment and should I be worried?

    • Martin says:

      It means that the first level of claims processing has been referred to an adjudicator to find out facts of the case.

      There should be nothing to worry about as long as you have a stand. Its a second level review to resolve a dispute.

  8. Lawrence P Watts says:

    How can i get a duplicate 1099 for 2014

    • Adrian says:

      Please call the claims center to get a copy or receive further instructions.

      The relevant link may also be available on official website of the labor dept in your state.

  9. mike turley says:

    My wife is trying to sign up for unemployment compensation. The company changed there name. Both are plc companies. She lost no time as this was only a name change. Now they want to know why she separated from the original company. She did not separate , the company changed names. What is she to do online to sign up ? Thank you

    • Adrian says:

      Why don’t you call up the customer service of the labor dept in your state and explain? I don’t think this should be a major concern.


    I submitted a claim more than 7 days ago and have not received any payments

  11. Charlene K. Perry says:

    I want to appeal my denial. Where can i log in on my claim to do so? I am usually not challenged with online sites but the ones I have visited do not have log in option. Please direct me. Thank You Charlene

    • Adrian says:

      Please call (850) 245-7105 and check for directions.

      They seem to have a rather sophisticated navigation on their website.

  12. Janet says:

    Im a military wife we are stationed in Yokosuka,japan. I have been working for the past 3yrs at the US Naval Hosptial, and we have to PCS back to the states so I have to leave my job due to my husband transfer for military reasons, so my question is would I be able to file for unemployment?? All my records and taxes are from Flordia. And my next question is there a different process for me to file or the same as if I was in Flordia????

    • Adrian says:

      Each state have specific guidelines on dealing with UI claimants from military background.

      Please check with the labor dept in FL to see how you can file. I think the gateway to application will be the same for all citizens.

  13. Tony Brown says:

    do you file in the state which the home office of the business you work for….I work in Jacksonville Florida…but the company’s home office is in Virginia

    • Adrian says:

      Please check with your employer on where they file taxes.You may have to file from the state where your employer is based.

  14. allen henderson says:

    Good Morining, My name is Allen Henderson. I am currently employed in good standing at a job in Orlando Florida. I have a father who is 85 years old and in falling health in Birmingham Alabama, my mother who is 76 years old is no longer able to care for him. If I have to leave Orlando, quitting my job here, to help care for my father would I be able to collect unemployment until I get a job in Birmingham Alabama?

  15. Duane A Roberts says:

    My unemployment claim from a lay off Oct 31, 2013 is still under review! I am now waiting for 10 weeks of what should have been eligible benefits, thank you state of Florida for doing a fine job in resolving this “issue”. I hope no one that works for the State of Florida Unemployment Office never has to file for benefits!

    • Adrian says:

      Please note that we are not a govt. organisation or sponsored by any state.Whilst we understand the cause of expressing frustration here,you must follow up by phone or visit local labor office and raise a grievance regarding this.

  16. paul herring says:

    I need a IB1 form as I am filing in florida against Delaware unemployment.

    • beltway says:

      Please contact the claims center in your state for a copy of the form.We are not a govt. organisation and do not have access to these forms.

  17. Danyel says:

    My claim is being held up by employment verification when I was working for the govt on a contract to hire placement agency. All others have been verified. When I tried to call the 800#, I get the “You have a pending adjudication…” message. And they are ALWAYS in “high call volume” status, so I never get to talk to a person. Is there ANYTHING I can do to get this resolved???

  18. J Pits says:

    If i get social security and was working and got laid off do i qualify for UE?

  19. Louis Cirrotta says:


    I recently resigned from my employment due to my wifes illness. She is not capable of being alone or to care for herself. Do I need a note from her physician attesting to the need for me to be at home with her?

    Thank you


  20. Kathy says:

    Does pay out to me of pension benefits make me ineligible to collect unemployment benefits in the week I receive the payment? Does it make ineligible completely?

  21. Debra says:

    My claim has been pending “awaiting an adjudication determination” for 2 weeks now. What does this mean? When will it be cleared? I do not have the link to claim weeks of unemployment – why?

  22. donald fenster says:

    I have been approved for benefits since october 2013. I have not received any payments since receiving my approval letter. I have claimed weeks and system was converted to the connnect system and I fear that my claims are lost. Please help me with this matter.

  23. Peter says:

    I have been trying to claim my weeks since monday. I don’t know whose idea it was to do this system update on a Monday but it was a very stupid choice. I can’t claim my weeks nor can I get anyone on the line to help me. I need some help to claim my weeks please contact me ASAP as I’m very in need of this money. I have bills that must be paid. Thank you.

  24. Melissa says:

    I have been approved to receive benefits and have my PIN. How do I go about collecting?

  25. paul jagger says:

    Having trouble with florida unemployment ,claims agent put claim on hold ,with for reasons he claims that I am unfit for duty, Stunned that an individual I do not Know can declare me unfit for duty. when documents from the labor union I belong to states other wise is this possible what recourse do I have if any regards OO…!

  26. jamie kemper says:

    How do I obtain a copy of my unemployment compensation file for my attorney.I have been charged with unemployment compensation fraud and grand theft of 5,000-7,000 but last year the irs made a payment to the unemployment office for 7,976 dollars and i need a copy of the reciept and my file for my lawyer.

    • kathy says:

      If your lawyer needs something from unemployment, he can contact them on your behalf. You might try going to the website, log in and see what claim information you can find and print it out. For example, there may be a tax document, a list of benefits paid.

  27. Tamatha Viera says:

    I need to aplly for unnemployment please guide me through this thank you

    • Lori Danese says:

      You kept my tax return last year and I need to know exactly how much you feel I was overpaid unemployment benefits so I will know when it has all been paid back from my tax returns. How do I find out this information since I have never even been notified that I owed the state any money for overpayment of benefits.

      • Michele says:

        I tried to call the above number 28 times today and got a recording saying they were busy and call back. Are they kidding? Don’t they know we are already stressed from losing our jobs, but then not being able to get someone on the phone only adds to the frustration…GRRRR

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