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Illinois Unemployment Phone Number

These dedicated numbers will help solve varied queries.

For questions related to an Unemployment Claim:

Answers to questions on Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, unemployment appeal or other IDES services for individuals.

(800) 244-5631
(866) 322-8357 TTY
Monday – Friday, 8:30 AM – 5:00 PM, except for state holidays.

Job seekers assistance with

Help desk for login information (username and password), error messages, or navigating your job search.
(877) 342-7533

Certify for Benefits Using Tele-Serve

Automated telephone access to many unemployment insurance services which is fast, easy and secure. Use this number to file your weekly claims / weekly certification.
(888) 337-7234
Monday – Friday, 5:00 AM – 7:30 PM, including state holidays.

Fraud Reporting

To report cases of improper collection of benefits, or improper classification of workers.
(877) 566-6230

Questions & Answers

  1. Mike says:

    My wife will be laid off soon. She works @27 hours a week. Is she eligible for a reduced benefit?

  2. Kermit Hall says:

    Why when I certify for my benefit from Teleserve on Wednesday then find out on Friday when the direct deposit don’t go to my card then I call the Marion office and listen to a 5 minute recording to learn they will not answer their phone. So I call Chicago office to learn it is always busy and they don’t obviously want to help either. I then call Teleserve and try to certify again to learn my account is suspended. It is now Monday and still can’t get through to Chicago office. I call every 20 minutes with hope in talking to someone who can help. I pay taxes and this is Un acceptable system that is in place. The drive to marion is my last hope to get help. Don’t anyone care about others in this state? State workers are on my dime, they should be there when someone needs help. After calling all day Friday and Monday nothing will ever change. This is a joke.

  3. Debra Firth says:

    Hello I have a quick question. If a person is working an takes voluntary layoff with a severance package and is receiving a little over $5,000.00 would you still be eligible for Unemployment?

    • kathy says:

      You are eligible for unemployment due to the layoff. The severance package may affect whether or not you qualify to receive benefits during a specific portion of your claim and may reduce the amount of benefits.

  4. martin says:

    can a federal employee collect unemployment benefits while on furlough?

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