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Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

Questions & Answers

  1. ryan says:

    i have an adjuster working my case. i was told once they take the case on its only 24-48 hours and its been over a week. whats the hold up?

  2. Robert says:

    It’s been 9 weeks since I’ve applied for unemployment benefits and an adjuster has not looked at my claim yet. I was told this is due to the number of people applying. The unemployment rate has gone down to 7.2% and many extensions have been denied, so the law of averages tells me an adjuster should be reviewing my claim soon. I went to an Unemployment office today to speak my case and the gentleman told me there is nothing the office can do, and that my claim is waiting for an adjuster. I get the same answers every week when I call. He took my name, and SS #, and told me he would tell his supervisor. I’m borrowing money to pay my daughters college, and pay my bills. What should I do next? Should I write to my Congresswoman? There does not seem anyone on the phone line, or at the local office, that can tell me when an adjuster will look at my claim. The adjuster is like Oz…. someone you cannot see or speak to. ….and nobody at the office seems to know when he will act.
    Any ideas?

  3. Edward Ringuette says:

    I have filed for unemployment and have been approved. How long does it take for me to get my card that the money is put on and my first check?

  4. Bob says:

    Hi, I am eligible for a alternate base pay ( whatever its called) And I sent in my pay stubs so they can include this last quarter instead of last years when I earned nothing. I been waiting for 3 weeks now and I haven’t heard anything? how long does it usually take? also I believe I might have forgotten A paystub, can they just go by the last one for the total amount I made?

  5. JEREMIAH LOWEL says:

    HOW DO I APPLY MY WEEKY TELECLAIM REPORT, WHEN TE PHONE NUMBER ISDOW . I TRIEDTO PLY BUTIT AS NO WORKING,

  6. Michael Duffy says:

    For six weeks I have been trying to enroll for unemployment benefits. I have been using the online service, but since I do collect a pension I cannot get past the “Collect Earnings” questions. Even though I do collect a pension I have not worked any hours, but when I respond to the following question

    “Enter total number of hours worked during the week listed above:”

    with a zero, it is not accepted. Today I was on a telephone hold for over two hours and when I was finally able to talk with a live person, she said she would look into it; however, while she was away, my phone connection was dropped because it was after 4:00 PM.

    How can I get this resolved? Please reply to this email.

    Thank you for your assistance.

    Mikchael Duffy

  7. mary says:

    how do I apply for a extension

  8. ASHLEE says:

    I HAVE BEEN WAITING 7 WEEKS FOR A PAYMENT AND CANT GET THROUGH TO ESCALATE THIS HELP!!

  9. Camilo Santana says:

    I have not received an MA DUA benefit check (either by mail or on-line)in the past 4 weeks (8/4/13 to 9/2/13). When I checked my status via phone, it states that payment has been made for that week.

  10. Michael says:

    Iiii was just wondering how long it takes for an adjuster to be assigned to a claim after it is opened

    • kathy says:

      I have no idea – except that the unemployment rate is so high there are many claims to deal with. This is not the unemployment office. Perhaps you should call – maybe they need more information from you or something.

  11. phone# for weekly claims says:

    cannot acess phone# for filing weekly claim, # provided will not accept claims today and websites have expired or have been moved.

  12. Carolyn Lighthall says:

    I was laid off on June 28 2013, I called to file a claim, I received the Claimants Statement of Federal Civilian Service,Wages, and Reason For Separation form, I sent it in with copies of wage statements and my W2, I have not received and funds. I cannot get through to a person, to ask if there is something wrong. The walk-in centers are no longer staffed by people that can answer questions, would someone please check the status of my claim, and respond as to what the hold up seems to be, or there is missing info.

    • kathy says:

      We are not the unemployment office – I deleted your personal information. Check the website for Massachusetts unemployment and try using contact information listed there.

  13. Rosario Chavez says:

    How long does it take for adjuster to make decision, I have been waiting for over two months and still cannot get an answer from them. I’m two months late on mortgage payment waiting on someone to decide my fate. I just want an answer before I loose my home.

    • kathy says:

      The most general answer for delays is the high rate of unemployment. Have you contacted them to make sure they aren’t waiting for information from you or something? Please do so.

  14. Bernadette Carty says:

    I am missing two checks.I spoke to a human last week and was told it would be taken care of.What was the issue and when will it be remediated.

    thank you

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