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Massachusetts Unemployment Weekly Claims

Like many other states, Massachusetts has experienced higher than normal traffic to the unemployment insurance phone system, resulting in busy signals and disconnected calls during peak periods. Please be assured that you will not lose benefits because of these delays.

Since November 2012, the labor and workforce division have more than doubled staff hours and made many adjustments to the technology. To help claimants certify weekly benefits more efficiently, there are some tips below.

By following these suggestions, you will be able to access services you require more effectively.

Certifying Weekly Benefits on the Web: If you have internet access, it is advised to claim weekly benefits online. WebCert allows you to certify for benefits without delay. Additionally, you can verify weekly payment information during the same session using the Claimant Account Inquiry option. To sign up for WebCert, just click the First-Time User Login button on the website and complete the online registration.

If you had formerly registered for online services but have misplaced/forgotten your username and password:

  • call 617-626-5700 to retrieve your username
  • click on the ” Forgot Your Password” link on WebCert Login Page to reset your password

Certifying Weekly Benefits by Phone: You can claim weekly benefits by phone or web. If web is not an option, it is recommend that you call TeleCert after 2:00 pm and later in the week. A recent study showed a 97.5% success rate on calls placed after 2:00 pm on a Sunday. Some delays should be expected if you certify by phone.

New Extended Hours on Sunday for Weekly Certification: Sunday hours have been extended to 10:00 p.m. to let more claimants to certify for previous week’s benefits on the first day.

Account Status: It is easier to access Claimant Account Inquiry on the web rather than to call Check Status on the phone to verify your payment information. Calling Check Status ties up phone lines, blocking individuals who need to get through to file an initial claim or claim weekly benefits.

Payments: Certifying weekly benefits early in the day provides no advantage. All payments are sent at the same time on the next business day. Direct Deposit is the fastest, most dependable way to obtain your benefit payments. Over 40% of claimants are already receiving payments through direct deposit. Sign up for direct deposit.

Heaviest Traffic Times/Days: Busiest times are Sunday through Tuesday, especially from 7:00 a.m. to 12:00 noon. Long waits and busy signals can be expected during these times. To help space out the calls, please try to call outside of these peak periods, and refrain from using automatic redial as it ties up valuable telephone capacity.

Questions & Answers

  1. karl says:

    I’ve been signed in and collecting for three weeks and then this week it says I’m not eligible, why?

  2. Sue says:

    Just got layed off today. Been working since 16 yrs.old never collected before.I am 54 yrs. Old. Do the early years count towards benefits. If not I took weekly gross times 4.333 then times 3 for quarterly wages. Is this correct? Thank you. Little overwhelmed to say the least!

    • Adrian says:

      Generally,most of the states consider wages earned during 4 of the last 5 calender quarters. You should be eligible to receive UI. Please consider applying for benefits.

  3. Gayle says:

    Have been unable to “request benefits” last week and this week. There is no longer an option to do so on my webcert account. When I call to request through Telecert I just get a message saying that I can request benefits after a certain date . . . as if I successfully requested benefits for the current week. What’s going on? I know EUC has not been extended but we are being instructed to file our weekly claims anyway, except there is no way for me to do so.

  4. Bob Inangelo says:

    What’s going on? I have not received a weekly payment since applying for benefits on Nov 1, 2013. 8 weeks. Now I find I can’t claim benefits because both the web and phone systems are down. Not good

  5. Cleopatra Sheard says:

    I tried to submit my still employed questionnere and it’s telling me that Employer information is required for Still Employed – Full Time Employment issues. (0).. I was hired as a full time and clicked yes to confirm it but it kept bouncing me out. So I just clicked no and it was submitted. I put detailed notes stating I am a full time employee will it bounce to me that I was incorrect on my report?

  6. maureen says:

    I filled out the form 10/8/13 and it said my application was being processed. I never received anything through my email and now I am trying to get on to put in my claim for this week and it keeps telling me my ss# is not correct and won’t let me continue. I am going on webcart. Help!

    • kathy says:

      I think you should have received something in the mail – a financial determination. Have you checked the status of your claim online? It seems you may have typed your ss# wrong. You could try applying again, this may involve backdating your claim – which may mean you have to have a person in the unemployment office help you – if you try it yourself online try to put the original start date. You could also try by phone. You probably have used this, but here’s the link:
      http://www.mass.gov/lwd/unemployment-insur/claimants/

  7. carol mercuri says:

    Received letter saying I qualify for benefits starting 10/12/2013.Called teleclaim center all week cannot get through nor do I understand how to use website to open claim. Thank you,

  8. Steven Kasha says:

    Have been set up for weekly claim – but have not received any payment after 3 weeks- tried to call unemployment office – and there is no customer service response-says to call back next day-very frustrating – trying to figure out when I will be compensated and what I need to do to receive weekly benefit until I find a new situation of employment -Thanks for the help

    • kathy says:

      You may find information online at the Massachusetts Unemployment website. We are not the unemployment office. I have noticed an upswing in people from Massachusetts posting problems here – perhaps high volume of unemployment in the state?

  9. kathleen gagliardi says:

    I have been calling the Tele Center all day, it just says that it is closed, gives regular business hours. Why is this? I was told to call on Sunday.

  10. Thomas Lavault says:

    Having a hard time finding were to file my weekly claim online.

  11. Kyle Felsentreger says:

    Hi, I can not set up my pin. Been trying for a week and I keep getting told the system is down. Can’t claim my weekly benefits without it. What am I supposed to do?

  12. Jay Silvester says:

    how do I reset my pass word

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