Michigan Unemployment Insurance Office closed from September 26th to 30th, 2013

The UIA is upgrading its computer system to serve you better. To prepare for the MUI benefits systems, the UIA will be closed from 26 to 30 September.  All problem resolution offices, MARVIN (Michigan’s Automated Response Voice Interactive Network), customer service phone lines and online web account system will be unavailable. Regular hours of operation will be resuming on October 1, 2013.

Unemployed workers in the area will no longer be able to file their unemployment claims; they can apply by internet, telephone, mail or meet an agent in PRO offices.

To file by telephone- Callers can dial UIA’S toll-free telephone number 1-866-500-0017 to speak with an agent, they are available from (8:00 am-4:30 pm) Monday to Friday. Callers must follow a call-in schedule based on the last two digits of their Social Security numbers when filing by phone. Those calling from MI area codes 231, 269, 517, 616, 906 and 989 can file an unemployment claim by telephone. TTY customers should call 1-866-366-0004. The Bureau also operates a general question toll-free customer service telephone hotline at 1-800-638-3995 (7:00 am and 7:00 pm) Monday to Friday.

To file on their website – www.michigan.gov/uia accepts applications for jobless benefits weekdays from 7:00 a.m. to 7:00 p.m. You must have filed a MI unemployment claim within the last 10 years in order to file online. Visit their UIA website to establish or review claim web accounts as well as to submit an inquiry to the Agency’s Virtual Problem Resolution (ViPR) agents.

To file by mail – This process is slow and the application may not be accepted immediately. The application forms are available at our website at www.michigan.gov/bwuc and at many MI Work service centers.

Visit a local UIA Problem Resolution Office (PRO) – to speak with an agent in person. PRO offices are located in Alpena, Benton Harbor, Detroit, Gaylord, Grand Rapids, Houghton, Kalamazoo, Lansing, Marquette, Mt. Clemens, Muskegon, Ontonagon, Saginaw, Sault Ste. Marie and Traverse City. Check Office locations and hours of operation.

Employers with questions may call the UIA’s Office of Employer Ombudsman (OEO) at 1-855-4UIAOEO (855-484-2636) or 313-456-2300. You can also email your questions to[email protected]

Questions and Answers Regarding the Unemployment Insurance Agency’s System Upgrade

    1. When is the UIA’s system upgrade occurring? 
      MUI Agency’s computer system upgrade runs from 7:00 p.m. on Wednesday, September 25 through 8:00 a.m. on Tuesday, October 1, 2013.  During this time, all computer systems, including the online claim filing system, MARVIN and the Claimant Web Account Manager (CWAM) will be unavailable.
    2. Will I be able to get through on the telephone?
      No. All of the Agency’s phone lines, including all customer service lines for employers and claimants, MARVIN, and the Office of Employer Ombudsman will be unavailable during the system upgrade. The phone lines will be restored and operational by 8 a.m. on Tuesday, October 1, 2013.
    3. Since the Agency’s phone lines and computer systems will be unavailable during the system upgrade, will I be able to visit a local UIA Problem Resolution Office to obtain unemployment assistance?

No, the Agency’s Problem Resolution Offices will be closed to the public September 26-30.  They will re-open to the public at 8 a.m. on Tuesday, October 1.

    1. If I miss my assigned bi-weekly certification day, will the system be available for me to call or log in to MARVIN Online on the usual make up days?

No. Claimants who miss their regularly scheduled bi-weekly certification time will only be able to call or use MARVIN online to certify before 7 p.m. on Wednesday, September 25. The Agency recommends those claimants whose bi-weekly certification time is scheduled for the week ending Saturday, Sept. 28, 2013 should make every effort to certify at their regularly scheduled time. The make-up days will not be available during that week. For claimants whose bi-weekly certification time is scheduled for Monday, September 30, they may certify any day beginning Tuesday, October 1 through Friday, October 4.

  • I missed my scheduled day during the week of September 23rd and was not able to certify on September 26 or 27. What should I do now?

 

Claimants will need to contact a UIA customer service rep either through their online account at www.michigan.gov/uia call the UIA Customer Service Line at 1-866-500-0017, or visit a Problem Resolution Office (PRO). A list of locations can be found at michigan.gov/uia.

 

  • Will I be able to establish a new claim or reopen an existing claim on Sept. 26-30?

 

No. All of the Agency’s customer service lines and computer systems will be unavailable during the system upgrade.

 

  • Why is the Agency upgrading its systems?

 

The UIA is upgrading its online system for managing claimant accounts to provide faster and more efficient business transactions. Claimants will be able to review the status of claims, file appeals online, respond to fact finding requests and more. The system for online management of employer tax accounts was upgraded in 2012.

 

  • Why is the upgrade taking five days?

 

This major overhaul of the Agency’s 30-year old computer system involves disabling the old system, and converting and testing large amounts of data before implementing the new system.

  • When will the system upgrade be completed?

 

The new Michigan Web Account Manager (MiWAM) will be up and running and the Agency will resume its normal hours of operation on Tuesday, October 1, 2013.

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