Oregon Unemployment Contact Information

Oregon Unemployment Contact Information

Central Administrative Office

Oregon Employment Department
875 Union St. NE
Salem, OR 97311
Hours of Operation
8:00 AM – 5:00 PM

Phone: 503-947-1394
Fax: 503-947-1472
TTY: 7-1-1

Oregon Unemployment Phone Numbers

For questions about your Oregon unemployment application or eligibility for UI benefits, please call the Unemployment Insurance Call Center.

  • Bend, Madras, Prineville, Redmond – 541-388-4066
  • Dallas, Salem local area – 503-375-7900
  • Newberg, Portland, Woodburn – 503-224-0405
  • Metro / NW Oregon Portland – (503) 292-2057 and Salem – (503) 947-1500
  • Eastern / Central Oregon – Bend (541) 388-6207
  • All other locations – (877) 345-3484/(800) 982-8920
  • UI Center – 97309-5068

For information regarding Overpayments of Unemployment Insurance: Call: 1-800-553-5396.

The Oregon Unemployment Insurance call center is presently experiencing very high call volumes.  This has resulted in busy signals and longer hold times.  Hang up and try to call the local area phone number for the call center.  If you continue to receive a busy signal, please wait several hours before attempting contact again.  Do not call repeatedly within a short span of time.  You will have a better chance of getting through if you call later in the week and later in the day.

Weekly Claim Phone Numbers

Here are the numbers to call if you want to file a weekly claim over the phone.

  • Toll Free: (800) 982-8920
  • Portland Area: (503) 224-0405
  • Greater Salem Area: (503) 375-7900
  • Eastern/Central Oregon/Bend: (541) 388-4066
  • TTY Relay Service 711

More Oregon Unemployment Weekly Claim Phone Numbers

wdt_IDWeekly Claim Phone NumbersWeekly Claim Phone Numbers
21Albany - (800) 982-8920Lebanon - (800) 982-8920
22Astoria - (800) 982-8920Lincoln City - (800) 982-8920
23Baker City - (800) 982-8920Madras - (541) 388-4066
24Bend - (541) 388-4066McMinnville - (800) 982-8920
25Bend UI Center - (541) 388-4066Medford - (800) 982-8920
26Brookings - (800) 982-8920Milton-Freewater - (800) 982-8920
27Burns - (800) 982-8920Newport - (800) 982-8920
28Canyon City - (800) 982-8920Ontario - (800) 982-8920
29Coos Bay - (800) 982-8920Oregon City - (503) 224-0405
30Corvallis - (800) 982-8920Pendleton - (800) 982-8920
31Dallas - (503) 375-7900Portland Metro Beaverton/Hillsboro - (503) 224-0405
32Enterprise - (800) 982-8920Portland Metro Tigard - (503) 224-0405
33Eugene - (800) 982-8920Portland Metro UI Center - (503) 224-0405
34Eugene UI Center - (800) 982-8920Prineville - (541) 388-4066
35Florence - (800) 982-8920Redmond - (541) 388-4066
36Grants Pass - (800) 982-8920Roseburg - (800) 982-8920
37Hermiston - (800) 982-8920Salem - (503) 375-7900
38Interstate - (800) 982-8920St. Helens - (800) 982-8920
39Klamath Falls - (800) 982-8920The Dalles - (800) 982-8920
40La Grande - (800) 982-8920Tillamook - (800) 982-8920

Unemployment Fraud Hotline

To report Oregon unemployment fraud, call: (877) 668-3204 or use the Fraud reporting form.

Oregon Unemployment Appeals – Phone Numbers

  • Portland: (503) 292-2057
  • Salem: (503) 947-1500
  • Bend: (541) 388-6207?
  • Toll Free: (877) 345-3484
  • Fax: (503) 947-1335

Learn more about the Oregon unemployment appeal process.

Tips for calling the Oregon Employment Department on the phone

If you are experiencing difficulty with your UI claim, the Oregon Employment Department can help you over the phone. Here are some helpful tips:

Call at different times throughout the day, as phone lines tend to be busy. The best times to call are early morning or early afternoon. However, due to high call volume, callbacks are not available. If you are not in the phone queue by 3 p.m., your call may not be answered before the phone lines close for the day.

Call throughout the week. Mondays and Fridays tend to have the highest call volume, and Wednesdays can be busy if there is a bank or federal holiday on a Monday.
Know the Contact Center hours. The Contact Center is available Monday through Friday from 8 a.m. to 5:30 p.m. and can be reached at 877-345-3484.

Listen to the menu options. Choosing the correct option at the beginning can help direct your call to the appropriate claims specialist, reducing your wait time.

Use the Contact form. If you are unable to reach a claims specialist by phone or prefer not to wait on hold, you can submit a ticket. However, it may take several weeks for a claims specialist to contact you, so make sure your phone can accept unknown calls and has voicemail to receive messages.


Oregon WorkSource Centers

WorkSource Oregon does not charge any fee and all services are provided free of cost. Some of the services provided by WSO are:

  • WSO provides assistance for military veterans
  • WSO provides resume and cover letter resources
  • You can also prepare for future interviews in a WSO center
  • You can receive regularly updated job-opening information
  • WSO provides skill and career assessment services
  • You can seek help with WSO if you lost your job due to foreign trade
  • The centers also provide specialized services for migrant workers, seasonal workers, and people with disabilities
  • You can also access materials such as books, self-help guides, and videos relating to career building activities
  • The WSO center also hosts local training providers, which includes skills building and job training

Here are the addresses and phone numbers of Oregon job centers where you can get help in person. Please note: These job centers are designed to help with your job search, not with your employment claim. If you need help with your UI claim, call the Claim Center instead.

wdt_IDNameLocationPhoneCenter Hours
1WorkSource - Albany139 4th Ave SE
Albany, OR 97321
541-967-2171Monday - Friday, 8:00 am - 5:00 pm
2WorkSource Oregon - Clatsop County450 Marine Drive
Suite 110
Astoria, OR 97103
503-325-4821Monday - Friday, 8:00 am - 5:00 pm
3WorkSource Oregon - Baker City1575 Dewey Avenue
Baker City, OR 97814
541-684-2630Monday - Friday, 8:00 am - 5:00 pm
4Bend Vocational Rehabilitation1645 NE Forbes Road
Bend, OR 97701
541-388-6336Monday - Friday 8:00 am - 5:00 pm
5WorkSource Oregon - Deschutes County - Bend1645 North East Forbes Road
Suite 100
Bend, OR 97701-4990
541-388-6070Monday - Friday, 8:00 am - 5:00 pm
6WorkSource Oregon - Curry County16261 Hwy 101 S
Suite 11
Brookings, OR 97415
541-469-9836Monday - Friday, 8:00 am - 5:00 pm
7WorkSource Oregon - Burns809 West Jackson Street
Suite 400
Burns, OR 97720
541-693-8900Monday - Friday, 8:30 am - 5:00 pm
8WorkSource Oregon - Grant County120 S Washington Street
PO Box 40
Canyon City, OR 97820
541-693-8909Monday - Friday, 8:30 am - 5:00 pm
9WorkSource Oregon - Coos County990 2nd Street
Coos Bay, OR 97420
541-756-8459Monday - Friday, 8:30 am - 5:00 pm
10WorkSource Oregon - Corvallis4170 SW Research Way
100
Corvallis, OR 97333
541-757-4261Monday - Friday, 8:30 am - 5:00 pm
11Worksource Oregon - Polk County580 Main Street
Suite B
Dallas, OR 97338
503-831-1950Monday - Friday, 8:00 am - 5:00 pm
12WorkSource - Lane County2510 Oakmont Way
Eugene, OR 97401
541-686-7601Monday - Friday, 8:00 am - 5:00 pm
13WorkSource Oregon - Florence3180 Highway 101 North
Florence, OR 97439
541-686-7715Monday - Friday, 8:30 am - 5:00 pm
14WorkSource Rogue Valley1569 NE F Street
Grants Pass, OR 97526
541-471-3811Monday - Friday, 8:30 am - 5:00 pm
15WorkSource Oregon Hermiston950 SE Columbia Drive
Suite B
Hermiston, OR 97838
541-567-3381Monday - Friday, 8:30 am - 5:00 pm
16WorkSource - Klamath Falls801 Oak Avenue
Klamath Falls, OR 97601
541-883-5630Monday - Friday, 8:00 am - 5:00 pm
17WorkSource Oregon - La Grande1901 Adams Avenue
La Grande, OR 97850
541-633-2255Monday - Friday, 8:30 am - 5:00 pm
18WorkSource Oregon - East Linn Workforce Development Center44 Industrial Way
Suite B
Lebanon, OR 97355
541-259-5787Monday - Friday, 8:00 am - 5:00 pm
19WorkSource Oregon - Lincoln County4157 Northwest Highway 101
Suite 250
Lincoln City, OR 97367
541-994-6992Monday - Friday, 8:30 am - 5:00 pm
20WorkSource Oregon - Jefferson County - Madras1170 SE Ashwood Rd
Madras, OR 97741
541-388-6070Monday - Friday, 8:30 am - 5:00 pm
21WorkSource Yamhill370 NE Norton Lane
Mcminnville, OR 97128
503-472-5118Monday - Friday, 8:30 am - 5:00 pm
22WorkSource Rogue Valley119 North Oakdale Avenue
Medford, OR 97501
541-776-6060Monday - Friday, 8:30 am - 5:00 pm
23WorkSource Oregon - Newport120 North East Avery Street
Newport, OR 97365
541-265-8891Monday - Friday, 8:00 am - 5:00 pm
24WorkSource Ontario - Malheur County375 SW 2nd Avenue
PO Box 40
Ontario, OR 97914
541-318-7940Monday - Friday, 8:30 am - 5:00 pm
25WorkSource Oregon - Clackamas County One Stop Resource Center506 High Street
Oregon City, OR 97045
971-673-6400Monday - Friday, 8:00 am - 5:00 pm
26WorkSource Oregon - Pendleton408 SE 7th Street
Pendleton, OR 97801
541-684-2343Monday - Friday, 8:30 am - 5:00 pm
27Central City Concern - Employment Access Center2 NW 2nd Ave.
Portland, OR 97209
503-226-7387Monday - Friday, 8:00 am - 5:00 pm
28WorkSource Gresham18633 SE Stark St.
Suite 201
Portland, OR 97233
503-669-7112Monday - Friday, 8:00 am - 5:00 pm
29Worksource Portland Metro N/NE30 North Webster Street
Suite E
Portland, OR 97217
503-280-6046Monday - Friday, 8:30 am - 5:00 pm
30Worksource Portland Metro SE6401 SE Foster Road
P..O. Box 86280
Portland, OR 97206
503-772-2300Monday - Friday, 8:00 am - 5:00 pm
31Worksource - Redmond2158 SE College Loop
Suite B
Redmond, OR 97756
541-693-2727Monday - Friday, 8:30 am - 5:00 pm
32WorkSource - Douglas County846 SE Pine Street
Roseburg, OR 97470
541-440-3344Monday - Friday, 8:30 am - 5:00 pm
33WorkSource - Salem605 Cottage St NE
Salem, OR 97301
503-378-4846Monday - Friday, 8:30 am - 5:00 pm
34Springfield Main Street Center101 30th Street
Springfield, OR 97478
541-726-3525Monday - Friday, 8:00 am - 5:00 pm
35WorkSource Oregon - Columbia County One-Stop500 N Highway 30
Suite 320
St. Helens, OR 97051
503-378-2009Monday - Friday, 8:00 am - 5:00 pm
36Worksource Oregon - The Dalles700 Union Street
Suite 105
The Dalles, OR 97058
541-791-5850Monday - Friday, 8:00 am - 5:00 pm
37WorkSource - Portland Metro Tigard11950 SW Garden Place
Suite 100
Tigard, OR 97223
503-612-4200Monday - Friday, 8:30 am - 5:00 pm
38WorkSource Oregon - Tillamook Workforce Development Center2101 5th Street
Tillamook, OR 97141
503-842-4488Monday - Friday, 8:00 am - 5:00 pm
39Worksource Oregon - Woodburn Center120 East Lincoln Street
Suite 115B
Woodburn, OR 97071
503-980-6805Monday - Friday, 8:30 am - 5:00 pm

Services available

WorkSource Oregon provides a large variety of services and resources to aid in your career development and job search.

Visit an Oregon unemployment office in person and take advantage of the following:

Job search assistance: WorkSource Oregon provides job seekers with assistance in finding suitable employment opportunities. Access a variety of job search tools, including online job boards, job fairs, and networking events. Staff members are standing by to provide guidance on creating resumes and cover letters, conducting effective job searches, and interviewing techniques. They can also provide referrals to employers who are hiring in specific industries.

Oregon unemployment work search requirements: Individuals receiving unemployment benefits in Oregon are required to conduct a certain number of job searches each week. These unemployment offices can provide job search assistance to meet the requirements, including helping you identify job openings, assisting with job applications, and providing information on job training opportunities.

Career exploration: WorkSource Oregon offers a range of career exploration tools and resources to help you identify potential career paths based on their interests, skills, and values. Staff can provide information on job trends, industry forecasts, and wage projections for various occupations, and can offer advice on how to prepare for and enter specific careers.

Skills assessments: Take advantage of skills assessments that help you identify your strengths and areas for improvement. These assessments can include aptitude tests, interest inventories, and skills assessments to help determine which careers are a good fit for a person’s abilities and interests.

Connect with local businesses: Connect with local businesses by providing access to job listings, hiring events, and referrals to employers. They can also provide information on local labor market trends and demand for certain skills.

Resume building: Get assistance in creating and improving resumes, cover letters, and other job application materials. They can offer guidance on how to tailor application materials to specific job postings and industries.

Skills workshops: WorkSource Oregon offers a range of skills workshops to help job seekers improve their employability. These workshops can cover a variety of topics, including resume writing, interview skills, networking, and basic computer skills.

Access to free equipment: Enjoy free access to equipment such as copiers, fax machines, phones, and the internet to job seekers. This can be particularly helpful if you don’t have access to these resources at home.

Job training: The state of Oregon offers job training programs to help individuals acquire new skills and improve their employability. These programs can include vocational training, apprenticeships, and on-the-job training.

Apprenticeships: Find apprenticeship programs in various industries. These programs offer hands-on training and mentorship opportunities for individuals looking to start a career in a skilled trade.

Continuing education: Oregon offers continuing education opportunities, including certificate programs and degree programs at local colleges and universities. They can also provide guidance on financial aid and scholarships.

Adult basic education: Individuals can sign up for adult basic education classes to improve their literacy and numeracy skills. Classes include basic math and reading, as well as English language learning classes for non-native speakers.

With WorkSource Oregon’s help, you can develop job search skills and learn how to remain competitive in the job market.

Information to have when contacting an Oregon unemployment office

When you contact Oregon Unemployment, it’s important to have certain information readily available to ensure a smoother process. Here are some information you should have on hand:

  • Your Social Security number
  • Your Personal Identification Number (PIN)
  • Your Customer Identification Number (CID)
  • Your contact information, including your mailing address, email address, and phone number
  • Employment history for the past 18 months, including the names and addresses of employers, dates of employment, and wages earned
  • Information about any retirement pay you are receiving or will be receiving
  • Information about any other income you are receiving, such as severance pay or workers’ compensation
  • Your bank account information if you choose to sign up for direct deposit
  • Any work search information you have, such as job applications, interviews, and job contacts

Having this information available will help Oregon unemployment staff assist you more efficiently and accurately.

  1. Proof of self employment was not accepted and not given a reason why. I sent bank statements and merchant invoices just like it said to on the page for acceptable forms of proof.

  2. Calling the toll free PUA # is a joke. Is there an office where I can get help on person. I’ve been waiting for them to fix my claim now for 8 weeks. No one at PUA ever answers the phone. I need help and don’t know what to do.

  3. I have been on hold now for 8 days straight. Yesterday I held for 10 hours and didn’t talk to a single person. It’s absolutely ridiculous!!!

  4. The website doesn’t work. The phone number won’t even ring, much less get you a person. Your unemployment system is a complete JOKE set up to screw with people! FIX YOUR SHIT!

  5. Self employed. Uploaded weekly forms, and when I checked online, didn’t see a record of them. Reuploaded and got notification that I had to resign up. Went to re resign back up and was told I was unable to. Frustrating. Tried calling untold times, with the same problem as everyone else, can’t get hold of anyone.

    • Are you filing for PUA or reg U I benefits cuz all the phone lines are busy but you just keep calling and you will finally get through call before 2 cuz that way you will get through that day cuz I’ve waited on hold and when it turned 6 it hung up on me and hey my name is Gina Chapman look me up on Facebook and I will help you I’ve worked in the secretarial industry so I have some skills in this l

    • Christopher,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

      • I sat on hold for 4 hours and nobody ever picked up the phone I am getting tired of waiting I need someone to contact me from the employment office but nobody is answering their phones this needs to be dealt with because they have cancel my claim that was not supposed to be canceled and they never called me back or told me to where to send information if anybody knows the correct number that will get me a live person and not the bullcrap automated service that gives me the same numbers that always get a big c signal I’d appreciate it

        • 1 833-410-1004 is this the number you called cuz you need to call before 2 p. m. To make sure you get through that day. The unemployment office is swamped and they are doing the best they can with what they’ve got and I assure you they will be more then willing to help you as soon as you get through just keep dialing it over and over until you finally get through and follow the prompts. I had trouble at first as well until I took some time and went to the website and read the frequently asked questions and it gave me all the answers I needed.

        • Cynthia,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  6. I’ve tried to get thru by phone for 2 weeks to start claim only to get a dead phone dial tome from open to close. I cant file online cause I had a recent claim. How do i start this process if i cant get thru? Can i send a letter? Where? Plz help

    • Jenea,

      Please wait for a day or two for the authorities to change the system in line with the recent announcements.

      • Ok.so , to start , I guess the first issue would be the 48 checks that unemployment kept sending to wrong address, also even tho direct deposit was set up , so I never received any chcks from you guys in the time period issue is in ,. So with unemployment keeps sending checks to wrong place I never received, this issue ended up to be one of the reasons I lost my home ,and I’m now currently homeless for almost a year ,thank you. But was told this would be fixed because I have shown , signed and proved everything on my part . Started dealing with some one named Britney from escalatetions abd that has been zero help for past couple months. Its been 4 months sense I have been able to get through to any one why is that ? This is probably the 20th contact us I have filled, just the documented ones. Ok so second issues you guys were asking for certain records which I proveded even though I lost my house and all my records of everything because you guys were sending all these checks to wrong places so I lost my house and belongings because of you guys , So…then was told hey it will be fine our apologize s LOL …… And your benefits will not be cut off , . Today I received a letter saying they were cut off , So……

  7. since December,2014, i lost my job. Am I entitled for Unemployment benefit?
    Working since 2001 or so for Ashland Food Coop, in Ashland Oregon. I am citizen of USA since 2004.

    • Please note you must have employment in the last 4 calendar quarters as they consider this period to determine eligibility. You must have applied immediately after being laid off back in Dec 2014.

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