All States » Tennessee

Tennessee Unemployment Phone Numbers

At times you just have to talk to a live person to get answers to your questions. TennCare’s main line phone number is 1-800-342-3145.

If you are calling long distance to Nashville from Tennessee or from out-of-state then you can call 615-253-0800 (Nashville area).

You call (toll free) 1-877-813-0950 to file a claim for unemployment insurance if you live outside of Tennessee and are filing a claim against Tennessee.

To file a claim through the Claims Center, please click here to find the phone number for your county.

If you live in Tennessee but worked in another state, you will file your claim for unemployment insurance against the state where your wages were reported. Some states, like Tennessee, take unemployment claims by telephone or over the Internet, from out of state residents. See the list for states that file unemployment claims by telephone or by Internet. If you worked in a state not listed, please contact your nearest Labor and Workforce Development Benefit Office to file your claim. For a Directory of Benefit Offices, choose Benefit Offices under the Claimant Services menu.

Weekly Certification

Claimant is liable for certifying his/her eligibility on a weekly basis as long as he/she is unemployed. If you do not certify, you will not be paid if your claim is approved later. If you are unable to access the TIPS line to certify, you should contact the office where you filed your claim as soon as possible.

TIPS Phone Numbers:

  • Nashville: 615-532-1800
  • Other Tennessee Areas: 1-800-689-9799
  • Out of State Claimants: 1-800-262-8094

Questions & Answers

  1. Otis Daniel says:

    I worked in TN. And GA so the online said I had to call. I have called hundreds of times, emailed and even went there . No help anywhere. What next ?

    • Adrian says:

      Please let us know if you filed in TN or GA? If you are talking about Tennessee, we keep receiving grievances from claimants on various issues.

      Perhaps,you can look forward to getting this addressed from any of the govt mechanisms available in your state.

  2. Jamie L says:

    I have been trying to call everyday for 4 weeks and I can not get past the recording that they can not take my call right now. I did file my claim online but I have not heard anything. No decision nothing. My previous employer is trying to with hold benefits stating I quit even though my job was dissolved. I was informed online when I filed that I would receive a phone call to get my statement. Nothing. I’ve heard nothing at all. I know it takes at least 8 weeks to even get a check after decision has been made. I can not wait that long. Every interview I’ve been on I have been told they are looking to hire someone in 3-4 months. I’m getting desperate for answers. My house payment is almost due, my car payment, electric, water. I cant live on the street I have children. What can I possibly do?? A friend of my mothers took 6 months to get her first check. That cant be me, we wont make it.

    • Adrian says:

      I can understand your plight. The claims processing system in Tennessee is very inefficient.Please keep following up is all I can say. We do receive a lot of questions from your state.

    • Clouie says:

      go to: http://www.state.tn.us/labor-wfd/
      In a grey box, the last question is: Already File A Claim/Questions. It acts like you can chat with someone, but you can’t. You have the chance to give a brief description of your problem. Got 2 emails almost immediately. In one of them it allowed me to describe my problem. Within 3 days (today) someone from the state called, I couldn’t believe it. He fixed my problem and I will get the month of January-February & March deposited in my bank account early next week and Sunday I’ll be able to file again and will get the money deposited next Tuesday. I am so happy to finally have this behind me. It worked….Good luck, there is hope….but it was a long wait.

  3. Gregory Weathers says:

    My sister and I was going to try to set up me to start receiving unemployment I did not have a way to get to a computer. so she tried to help me by using her I-pad to make a long story short I need to talk to someone who can help me get my benefits I was told several weeks ago someone would call me but as of now NO CALL!!!!! somebody please help send me a # I can call. NEED HELP!!!!!

    • Clouie says:

      go to: http://www.state.tn.us/labor-wfd/
      In a grey box, the last question is: Already File A Claim/Questions. It acts like you can chat with someone, but you can’t. You have the chance to give a brief description of your problem. Got 2 emails almost immediately. In one of them it allowed me to describe my problem. Within 3 days (today) someone from the state called, I couldn’t believe it. He fixed my problem and I will get the month of January-February & March deposited in my bank account early next week and Sunday I’ll be able to file again and will get the money deposited next Tuesday. I am so happy to finally have this behind me. It worked….Good luck, there is hope….but it was a long wait.

  4. Marney says:

    Can anyone shed some light on what someone should do if there is a “break in your claim?” I was informed by a rep at approx 3:15 ET Dec 27, 2013 that I was to certify the following Monday, Dec 30 on TIPS that I had earned wages. She said my claim would be closed and I was to contact the Claims Center to get a rep to “re-open my claim” so I could resume certifying weekly. No such luck. It is ironic, the time one should be investing looking for work is being frittered away, trying in vain to get someone to answer 1 simple question. I have also completed the forms that supposedly request rep contact from the Claims Center. I submitted one 1/8 with a proclamation that a rep would contact me within 5-7 business days. Nothing. On the 16th, I submitted another form and the notification of “Duplicate Submission” popped up. The response time is apparently delayed if another form is submitted because now that time has lengthened to 14-21 business days. Did anyone have a similar situation and did you find a resolution to this issue? Please advise. Thanks so much.

    • Clouie says:

      I HAVE THE SOLUTION: I had a problem as well for giving a wrong answer and when I called the toll free number it would say “they couldn’t take my call at this time” very frustrating. Tried to call for a week. Then I went online, it said someone would get with me in 14 to 21 days. That was early January, here I am in March, no one has called to this day. I called the local office, they were helpful and recommended I go to: http://www.state.tn.us/labor-wfd/
      In a grey box, the last question is: Already File A Claim/Questions. It acts like you can chat with someone, but you can’t. You have the chance to give a brief description of your problem. Got 2 emails almost immediately. In one of them it allowed me to describe my problem. Within 3 days (today) someone from the state called, I couldn’t believe it. He fixed my problem and I will get the month of January-February & March deposited in my bank account early next week and Sunday I’ll be able to file again and will get the money deposited next Tuesday. I am so happy to finally have this behind me. It worked….Good luck, there is hope….but it was a long wait.

  5. Tamra says:

    Are the local unemployment offices, the TN CAREER CENTER or is it actually called a unemployment office. All I can find when I look up into county is that?
    I also have tried for a week straight to get through, last Monday I answered a question wrong, no to accepting work, and not it won’t let me certify this week.

  6. Floyd says:

    Yes, I was doing my certification on line and answered a question wrong and hit summit before I realized it and it told me that I will not be receiving my benefits because of it. It won’t let me go back and change it cannot get through on the phone to talk to anyone who can help me with this problem. It’s very frustrating when you are trying to handle problem and all it can tell you we can not take your call at this time. Do you have any suggestions please.

    • Brenda Turner says:

      I did my weekly certification 01/13/14. I answered the question “did you refuse any work” as yes because the company offering the job could not insure me the hours I need. I have found out that I am not required to accept just any job if it cannot provide me the pay or hours I really need. I received a certification # but it also stated that it will not be processed for payment. I have tried all day 01/13 and this morning to call for help but get the same recording that my call cannot be accepted at this time. Please help. You can call 865-382-4639 or email me. Thank you in advance for your assistance.

      • Adrian says:

        Please follow up with the Tennessee department of labor and workforce development claims center on 1-877-813-0950.There are multiple issues with the way claims are handled by TN.We receive a lot of questions with regard to your state.

      • Clouie says:

        go to: http://www.state.tn.us/labor-wfd/
        In a grey box, the last question is: Already File A Claim/Questions. It acts like you can chat with someone, but you can’t. You have the chance to give a brief description of your problem. Got 2 emails almost immediately. In one of them it allowed me to describe my problem. Within 3 days (today) someone from the state called. They will retro the past 2 months. There is hope…..Good luck.

    • Adrian says:

      Well,this seems to be an ongoing issue with claims centers across states.You must keep following up.There is an array of contacts available in the link below.Please use them to get thru.

      http://www.tn.gov/labor-wfd/Claimants/appintro.html

  7. Cheryl says:

    I have been trying to reach someone for three weeks. I have literally been calling everyday all day. I always get the same recorded message; “We cannot take your call at this time. Please call again later.” When will it be late enough? Because of the complexity of my claim – I received one week of unemployment in August 2013 before beginning work for an out of state employer – I cannot file or reinstate a claim online. This is beyond frustrating!

    • Adrian says:

      This seems to be an ongoing issue with TN Department of Labor and Workforce Development.Please follow up routinely is all I can say.

  8. Nota realperson says:

    Can not do weekly certification
    Second sunday i have tried to call in
    Will not take certification
    Can not get any help from anyone
    Can not talk to anyone
    Can not leave a message for anyone
    There seems to be no one at this unemployment
    Office at all except a recording that takes no messages
    Forwards nothing
    Refuses to let you speak to anyone ( no ones there )
    Can not ask for a call to be returned no one their to take a call
    Are these bogus numbers?
    Is this a hoax?
    I could probably get a message to the president
    Before i get to speak to someone from this office

  9. Kathy M. says:

    The State of Tennessee UC system is absolutely disgraceful!!!! TN must have the most antiquated system. I worked in TN and live in Pennsylvania. Because of this, my situation is too complex for your system to handle. All I want to do is re-open my existing claim, something else that your system does not offer. It’s bad enough that one must wait up to 8 weeks to receive their money, but, I can not tell you the number of times I tried to speak with someone regarding my claim. In PA, I can always get a hold of a real person and when you file a claim, you get your money in 2 weeks. I plan on writing a letter to the Governor of Tennessee, although it would fall on deaf ears. It sounds to me that maybe TN should hire some of your out of work people and the claims would be processed quicker. Give me a damn number that I could speak to someone!!!! Your website states that your claim is not based on your last day worked, but, when the claim is received in the office. Another way for people to lose money if it takes 2 weeks to get a hold of someone.

    • beltway says:

      We understand the reason for expressing your frustration here.We are not a govt.organisation but a private website to assist you on unemployment related issues.I am not sure of the phone numbers you have been trying.You may also want to explore the option of visiting the claims center in person to raise a grievance.
      You may use 1-800-689-9799 or 1-800-262-8094.

  10. Forest Ranger says:

    is there an easier way to get through to someone to do an add claim? I’m working part time during my off season, but exceeded my benefit amount one week, now I’m on eternal hold to get back in.

  11. randy mitchell says:

    I’ve tried for 5 days to start unemployement. can’t get anyone to answer the phone can’t even wait hangs up on you. the last time filed I waited on the phone 2 1/2 hours. called 30 times a day ??? called every number posted. I tried to file in july and tried for 2 weeks and gave up. the system to answer calls will not let u talk to anyone.

  12. annoymous says:

    I AM ON MY 1ST EXTENSION DOES TENNESSE GET A 2ND EXTENSION IN 2014 I HAVE A WEEK AND ABHALFBYET AND HAVENT FOUND WORK OR WILL THIS BE MY LAST CHECKS

  13. jeffrey says:

    I need a pin number but was never given one.Can’t get through on the phone without it,what to do?

  14. Lena Prizont says:

    Please,e-mail me or call me I applied for unemployment online. But the system didn’t let me to
    provide the correct name of my last employer (it had info from my first claim and i couldn’t change it). I send a message and someone called me and said that she correct
    all this info. I didn’t get any letters that my claim denied, but i didn’t receive any
    payment. I dont know what to do next.Please help.615 838-9364
    Thanks

  15. Glen A. Gwaltney says:

    How do I retrieve my pin number ?

  16. Unemployed says:

    I would like a number to reach a LIVE operator, otherwise I am writing the Governor..Mayor or whom so I see fit. I am reviewing the forum and see this is a common problem. This is ridiculous.. I cannot complete my claim online and cannot reach anyone by phone, I Do NOT have access to a FAX machine, that is not the solution here.

  17. Tammy says:

    I have been certified for 7 weeks only recieved one letter the first 2 weeks telling me my benefit amount havent recieved even a letter telling me I am eligible and have never been able to speak to a live person need the money like everyone else whats going on now does anyone have any idea?

  18. keisha says:

    I filed the last week of August 2013 and now it is the end of October and still in pending status. Nothing had been paid yo me for unemployment. Its been 9 weeks.
    I have called all numbers and nothing even went online too.. I am getting frustrated because I have a 3 yr old and I am afraid of loosing everything and not be able to take care of him as I search for a job. Is there anything else I can do. I need to know when I am getting my unemployment.. thanks.

  19. Martin says:

    As far as I’m concerned this is a catch 22. If you file over the phone you can’t complete the process and get locked out. If you file over the computer, you get to a stage where it tells you to call the same number. Kathy, I hate to tell you this but NONE of your answers where you state “call the local office” are of any use. As far as I can tell the system is completely automated and there isn’t a real person you can talk to about anything concerning unemployment benefits.

    Find me a number with a real person on the other line, then you will have answered my question.

    • kathy says:

      This is not the unemployment office – I can’t see what causes your attempts to fail. Getting through to any unemployment office is difficult. Have you checked for alternate contact information – ie faxing a description of your problem to the office? If you do be sure to include your social security #, phone # and name on every page. It sounds to me as if your only other choice is to be persistent in calling – stay on hold as long as it takes.

      Does your local re-employment office have a direct line to Unemployment? May be your best bet.

  20. allesse washington says:

    i filed unemployment august18 2013 it now oct 8 2013 when will i get my money than on last week i hit the wrong number of hours they wouldnt let me go back now im locked out to certify weekly

    • kathy says:

      You need to call the local unemployment office or check the website – maybe they have alternate means of contact like fax # if you send a fax make sure your name, social security #, and phone # are on every page.

  21. Teresa C Mosier says:

    When I try to certify I am told my benefit year has ended! How can I certify? A letter was received saying that I had chosen not to receive the (TUC)benefits and to remain on the emergency unemployment compensation (EUC08). The letter says to contact the agency by 9/19/2013 if I want to change this agreement. I do not understand how I can continue to draw extended benefits when I have never drawn (EUC08).The woman’s name that I spoke to on 9-11-13 was Missy!How do I certify?

  22. dustin says:

    i have not been able to complete my unemployment application. it will not let me go any futher. It gave me a number to call that was automated and asks for ss and pin. I was never able to get far enough to make a pin,therefore it locks me out of the system and i can not complete an application that i am in intitled to and need. do you have a number with a live extention where i can have someone solve this problem and i will be able to proceed

  23. Laura Dodge says:

    Hi. I’m trying to secure federal unemployment benefits through the phone system and all it says is that I have “exhausted all benefits” and it will not let me proceed or speak to a representative.
    This process is frustrating and ineffectual.
    Please let me know how I am to proceed to file my federal unemployment claim.

    • kathy says:

      You could check your state’s unemployment website and see if there are alternate means of contact. Fax perhaps. If you use a fax, be sure your name, social security number and phone number are on every page. Perhaps there is a link to the EUC application at the website.

      • Laura Dodge says:

        I cannot find a link for the federal claim for unemployment. I have not received a letter via mail regarding certification for federal benefits either as others have mentioned. I am a Tennesse resident and should be able to receive federal benefits as we have a high unemployment rate.
        Still no numbers, no unemployment office as of June 2013, no instructions as to how to apply either. So terribly frustrating. Should I try to certify online now that my state benefits are exhausted?? Is that how they automatically enroll tennesseans for federal unemployment?? There are no instructions on the website

        • kathy says:

          https://ui.tn.gov/ is a link you might find useful – I couldn’t find a link to EUC. However, your benefits have to be exhausted before a claim for EUC can be initiated. If your claim has been stopped for some reason – by mistake even – this would prevent whatever triggers your receiving the EUC application. Please call your local office or see if there are alternate means of communication on the link provided. Always put your full name, social security number, and phone number on all correspondence. NOT HERE – THIS IS A PUBLIC WEBSITE AND NOT THE UNEMPLOYMENT OFFICE.

  24. eugene aldridge says:

    Itried to do certification on line and phone says my certification is up to date only certification one time

  25. Becky Wilson Jones says:

    I applied for unemployment August 1, 2013 and I can’t certify weekly because it says I may have a disqualifying answer on my application. I believe they have the last 2 employers I filed for unemployment mixed up, but I can’t reach anyone by phone (have been trying daily for 2 weeks),and can’t certify weekly. How do you get in touch with someone to get this straightened out?
    Thank you

    • kathy says:

      Look for alternate means of contact on the website. If you find a fax number you may use that – be sure to put your name, social security number, and phone number on each page. You might also include the information you would have entered could you have certified for the missing weeks.

  26. paul wynn says:

    paul wynn is trying to certify each week but it doesn’t say he has cerified and a decision hasn’t been made…it says there is a problem with his claim but no one will answer the phone to help us figure out whats wrong…yjen they are going to say we don’t get anything because of something we did but no one will answer the phones???????4 numbers…no answers

  27. Heather Daniels says:

    I filed around 6 weeks ago for my unemployment have not heard anything I have went online every Sunday and do my certification I have tried to contact you guys cannot get ahold of anyone please respond back and give me a answer thanks

    • kathy says:

      We are not affiliated with any unemployment office. Keep calling and check the website to see if they offer alternate means of contacting them – fax, email perhaps

  28. Ken Farmer says:

    I’ve been without payment for a month and have not been told why. I am frustrated due to the fact I have two boys to take care of. Any help would be nice. The automated system is flawed if it’s this bad that a month has gone by with no answer.

  29. lillian says:

    i wasted 3 hrs of my life to try and make a claim the computer is more ridiculous than the phone.the websites are fake.

  30. Lola Norbury says:

    I have been trying to use the online weekly certification as well as the phone line certification and I am getting nowhere. I am constantly disconnected when I call on the phone even though it says hold for a representative. Please help me. I received a payment of $1 for this week and I don’t understand why. If I need to file an extension or if the department is missing something from me I have to be able to talk to someone to find out what is needed. Thank you.

Post Your Question

six − 2 =