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Texas Unemployment Phone Numbers

In order to speak with a customer service agent, call an unemployment benefits Tele-center at 1-800-939-6631. Business hours are Monday –Friday, 7:00 a.m. to 6:00 p.m. Central Time.

Call at 800-558-8321, Tele-Serv, TWC’s automated  telephone system to:

  • Request payment for weeks of unemployment,
  • Get payment information or the status of your claim,
  • Get general information about unemployment benefits

Claim status and payment request options are available Sunday through Friday, 7:00 a.m. to 6:00 p.m. Central Time. General information is obtainable anytime.

Call 512-936-3338 to request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Be set for long time waits and be courteous to the person you get connected to. The staffers on the other side are over-worked and do everything they can do to assist you!

Questions & Answers

  1. Trish says:

    I have tried continuously to contact the office because I received a notice telling me that I was NOT eligible for benefits since I didn’t make enough at my job. The job you have on file isn’t my most recent and I need to change this information so that I can receive payment as soon as possible. Who can I contact? What extension? I am not able to make this change online…please help!

    • Martin says:

      Please note this is a private forum. Please try calling the phone numbers during off peak hours to make a contact.

      Alternatively, you may also consider visiting the nearest office.

  2. Joseph says:

    Where are the unemployment offices?

  3. Benny says:

    I have called TWC several times and been hung up on. I already have funds in my account but never received a card. I’m getting very upset because it is almost time for me to file again.

    • Martin says:

      I can understand your frustration.

      Please try calling during non-peak hours or explore the option of visiting the nearest Unemployment Office.

  4. Alex says:

    I would like to talk to a real person, because the numbers I have called do not give that option. Could you tell a 800 or local number….either one, that I can call without answering….”go to a Website”

    • Martin says:

      Unemployment Offices do not generally have a toll free number.

      Please explore the official website for more numbers.

  5. Rocky Brandon says:

    What do I need when I call in to file a claim? Can you give me website to file a claim?

  6. Jason Randle says:

    I filed for unemployment when will I receive my first check

    • Martin says:

      Please wait for 7-10 working days for the processing. If you do not receive it after this time, please chase by calling the claims center.

  7. Marjorie Cole says:

    I want to move back to Seattle, WA. I am employed as a Certified Nursing Assistant. I need to reactivate my Certification in WA. WA requires that I submit all Certified Nursing Assistant employment since I stopped working in WA in the year 2000.
    Is it possible for the unemployment to send me an email with all of my Texas employment listed?

    phone: 915-801-9196

    • Martin says:

      Please note we’re not associated with the Unemployment Office in your state.

      Call them directly on the phone numbers provided for further assistance in this regard.

  8. Ambre says:

    I called to submit a claim and was told to call an additional number. Does anyone have that number? It started 800-844-???? Or 800-884-????

  9. Adrian sauceda says:

    I called for my benifits when will I get my check?

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