Alabama Unemployment Phone Numbers

File a new claim or to reopen an existing one –

Apply online Sunday – Friday.

  • To file an Unemployment Compensation Claim – 1-866-234-5382 (7:00 am – 4:30 pm, Mon. – Fri.)
  • To file an Unemployment Compensation Claim (TTY/TDD) – 1-800-499-2035 (7:00 am – 4:30 pm, Mon. – Fri.)
  • To contact the Inquiry Line regarding an existing claim – 1-800-361-4524 (7:00 am – 4:30 pm, Mon. – Fri.)

Weekly Certifications –

Call –
Birmingham (205) 458-2282
Montgomery (334) 954-4094
Not in a local area: (800) 752-7389

Montgomery (334) 956-7302
Toll Free 1-800-280-9828

File a weekly certification online.

Contact an Unemployment Compensation Call Center by Fax

Montgomery (334) 215-7557
Birmingham (205) 458-2222

Fax a request to appeal an Unemployment Compensation Claim (334) 242-2084
Fax a request to the Board of Appeals (334) 242-0539

Other Contact Numbers

Report Unemployment Compensation FRAUD 1-800-392-8019
Request copies of records from Information Disclosure (334) 242-8981

Know more –
Office locations and details on how to apply.

45 thoughts on “Alabama Unemployment Phone Numbers”

  1. Angela says:


    I worked in AL and FL for 18 months all together. My hometown/ state is FL. How do I file for unemployment and where?

    1. Sam says:


      Please file from the state where your last employment was based. To qualify, you’re required to have active employment and earnings in the last 4-5 calendar quarters.

      1. Angela says:

        1.Do I list both places of work on the AL unemployment site?
        2. What if I decide to move back to FL, I still have to apply on the AL site?

        1. Sam says:


          1. Please check with your employer about the state taxes were paid into to help you apply appropriately.
          2. I suggest you call the Unemployment Office in AL and inquire about this.

  2. Amy says:

    I have literally been on hold 1hour and 30 min..when do i know if they are going to pick up the phone. The recording said to please stay on the phone is this normal wait time.. I spoke with a VERY RUDE lady yesterday and the phone was disconnected and I wanted to know if all my information was input into the computer or do i start over.

    1. Sam says:


      Please note this is a private forum and we do not have access to your claim file. Please visit the official website for additional phone numbers.

  3. Stephanie Prince says:

    I file for unemployment but i was put on hold for interview #154.I have not got a call back. I pressed 1 for a call back

    1. Sam says:


      Please call back and speak with a representative for further details.

  4. Melissa says:

    I cannot get a hold of anyone 361-4524 number I reported that I got holiday pay for memorial day and the system locked my claim. No one locally can help, they said I have to call that number until someone answers, I cannot leave a message either. I have literally called 100 times and no one answers

    1. Sam says:


      They may be experiencing high call volumes. Please try calling during the off-peak hours or try checking the Claim Status online.

      1. BK says:

        I filed a weekly claim and it had additional questions this week (ie any reason I would not accept job, did I refuse a interview etc)

        It did not like one of my answers and said to call 1-800-361-4524

        Calling that number Monday morning (when I can get through ….) only has the option to file a new claim????

        What do I do?

    2. John M Langston says:

      I’ve filed a total of five certifications, one showing holding week and four Not Paid. The only information I’ve received though mail is employer wage report. As you already know it’s near impossible to speak with anyone. I’ve called 100’s of times only to get hung up on by automated system. I’ve got bills to pay and mouths to feed. I’m actively seeking employment but I can’t call them all day and night and concentrate on my job search. Could you please give me off peak hours.? I’ve called all hours only to hear the same thing and get hungry up on.

      1. Sam says:


        Off-peak hours are generally during the lunchtime. You can also check the status of your claim and payment on the department’s official website. Here is the link –

  5. Thomas says:

    Last year I retired from the public school system and draw retirement. I went to work at a private school but my contract was not renewed and my last check was May 1, 2017 and my last day of work is May 26, 2017 according to my contract. What do I list as my last day of work when filing for unemployment. Can not find a contact number to call an ask.

    1. Sam says:

      I am not sure if you Contract workers are eligible to draw UI benefits.

      Please use the link below to access telephone numbers for precise information.

  6. Sonya says:

    I got approved for my benefits it said i was paid 4-26-17 but i haven’t got my debit card how long does it take?

    1. Sam says:

      It should not take more than 7-10 working days unless specified.

      Please call the Claims Center for a precise update.

  7. Machelle says:

    For 9 years now I worked full time. Now because of the economy my hours are being cut back to 3 days a week. Which my pay period is every 2 weeks and I just lost about $600 a month. Am I eligible for partial unemployment?

    1. Sam says:

      Yes, you can be eligible to collect partial Unemployment Insurance benefits for an involuntary reduction in the hours.

      Please consider applying.

  8. Charles says:

    I’ve only had an income 3 weeks of the past seven. The time off has not been consecutive and I’m wondering if there’s any way that I could claimed. So my question is – Can past weeks be claimed?

    1. Sam says:

      I did not understand your question.

      Please provide details surrounding the query.

  9. Chiquita carroll says:

    Why isn’t my unemployment benefits on my card today?

    1. Sam says:

      Please note this is a private forum and we do not have access to the claims record.

      You may call the claims center/customer service of the labor dept. in your state for further information.

  10. Mary McLin says:

    Direct deposit info is wrong need to edit website has no edit screen only change to debit card which I selected by mistake need to use direct deposit in to bank how do I change or fix this?

    1. Sam says:

      Please revisit the same screen to check if you can make the changes or speak to a representative from the claims center.

  11. James says:

    I had 2 full time jobs at the same time, I was just let go from one of them. Am
    I eligible to file unemployment for the job I have been let go from even though I still have my other job or does that make me ineligible to file ?

    1. Martin says:

      Not sure if you will be eligible for UI benefits since you’re not unemployed.

      Please call the Unemployment Office in your state for further information.

  12. Neil Gottfried says:

    I work in Alabama for 3 year on an off. My unemployment checks have stop coming is there anyway I can get an extension ?

    1. Martin says:

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  13. Bonnie Mitchell says:

    1. When is the earliest I can file a claim?
    2. Do I need to physically be in AL to file a claim?

    1. Martin says:

      The sooner, its better. Claim within a week or two from the time of separating from the job.

      You don’t have to be physically present.

  14. Dewayne says:

    I’m receiving unemployment but I have a month of unemployment that is unpaid why is that?

    1. Martin says:

      We do not have access to your claim information.

      Please call the claims center/customer service of the labor dept. in your state for further information.

  15. Edward Strickland says:

    Trying to file a claim but am being stopped because they want me to apply for a credit report that I do not want.How do I go about filing a claim.

    1. Martin says:

      You have to follow the procedure. There is no shortcut.

  16. Daniel Adam Snider says:

    I have not received an unemployment check and I filed for unemployment compensation on February 07, 2014. I have not received anything saying I would not be eligible for uc. Can you help?

    1. Adrian says:

      You must have followed up with the labor dept long time ago!

      Please call the customer service/claims center immediately for an update.

  17. ron says:

    I have not been receiving my weekly benefit check I applied for my weekly benefits in October of last year, what’s going on??

    1. Adrian says:

      Please note that we are not a govt. organisation or a state agency.If you filed for benefits from Alabama,please contact the claims center of the labor department on 1-866-234-5382 for update on status.

  18. barbara cutsinger says:

    trying to posy weekly claim

    1. Adrian says:


      Please provide more details on your query.

  19. Sandra B Phillips says:

    On December 15, 2013 I filed a UE claim online, on -2/30/2013 I received a call from a woman (very nice) she ask me questions regarding the “final incident” and said that she had to call my former employer back and then she would call me back??? I haven’t received a letter, a phone call or anything since 12/30, I am about to be in a financial night mars very soon! Please forward this to the person handling my claim.
    Thank you,
    Sandy Phillips

    1. Adrian says:

      Please note that this is not a govt. website and that we do not forward messages to claims centers.
      You may contact the claims office in Alabama immediately on the toll free number below to know the status.
      1-800-361-4524 (7:00 am – 4:30 pm,, Mon. – Fri.)

      1. Michael Teague says:

        Someone needs to delete that person SS# that was posted for the whole world to see.

        1. Martin says:

          Thank you for bringing it to our notice. The SS has been deleted from the comment.

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