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Alabama Unemployment Phone Numbers

Updated : February 1st, 2021

File a new claim or to reopen an existing one –

Apply online Sunday – Friday.

  • To file an Unemployment Compensation Claim – 1-866-234-5382 (7:00 am – 4:30 pm, Mon. – Fri.)
  • To file an Unemployment Compensation Claim (TTY/TDD) – (334) 309-9005 (7:00 am – 4:30 pm, Mon. – Fri.)
  • To contact the Inquiry Line regarding an existing claim – 1-800-361-4524 (7:00 am – 4:30 pm, Mon. – Fri.)

Weekly Certifications –

Call –
Birmingham (205) 458-2282
Montgomery (334) 954-4094
Not in a local area: (800) 752-7389

TTY/TDD –
Montgomery (334) 956-7302
Toll Free 1-800-280-9828

File a weekly certification online.

Contact an Unemployment Compensation Call Center by Fax

Montgomery (334) 215-7557
Birmingham (205) 458-2222

Fax a request to appeal an Unemployment Compensation Claim (334) 242-2084
Fax a request to the Board of Appeals (334) 242-0539

Other Contact Numbers

Report Unemployment Compensation FRAUD 1-800-392-8019
Request copies of records from Information Disclosure (334) 242-8981

Know more –
Office locations and details on how to apply.

  1. Sam I am in the same position as Judy. I have been trying for months to find out what the Pending Issue is on my account. I cannot get any answer online at the Alabama unemployment link I have written a request for help there. I call every day and get the same message Please call back later . I have no idea what to try next. I would love to know how to speak to a Claims representative.

    1. Lisa,

      Unfortunately, there are tens and thousands in the same situation. All I can say is keep trying and consider the option of visiting an office in the vicinity.

      1. If you are a pua claimant and check is pending it could be you need to up load your drivers license and w2s or 1099 from the last time you worked, mother’s maiden name,separation from state self employment, more or less stating when you last worked for them and if you were laid off or lost your job because coronavirus and when your last date of work was.a lot of pua had exhausted their yearly claim, which requires you to refile your continued claim, the 3 rd part of filing new or existing claim is where you can upload the info you need.

        1. Nataki,

          Please check for appointment availability and opening on the Unemployment Office’s official website.

    2. I have been calling for ten months now and sill no money. I feel like I have been surrounded by people getting paid that Didn’t have a job yet I have worked since i was 15 . Now 45) and because I’m not the lucky caller to revive an appointment, my family goes without, I have email. Faxed and called and nothing. Please if you find a way, let me know

      1. Kimberly,

        I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible.

  2. I have been callin and emailing for over a month and still can’t get a call back to solve the issue on my claim. A former employer made a false claim saying i refused work when I wasn’t even on unemployment and was workinot somewhere else and now the hurricane has hit and shut my work down and I had to file unemployment and that false claim they made for some reason is stopping me even though they made it when I wasn’t on unemployment. I know yalls same answer to every question is call the number wellI have been for a month now and have been on a call back list and emailed and have had the local claim center submit my stuff to be called and fixed and still nothing

    1. Corey,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please consider visiting an office in the vicinity if feasible.

      1. My former employer needs to speak to someone about correcting the claim of misconduct they can’t through to any human being they have left voice mails and e-mails no response.I need my money now!

    2. I ‘am having the same issue getting through to anybody since 11/3
      I contracted COVID and filed for unemployment. When I go to my profile it says I m not eligible because I m on leave

    3. I broke my hand ! I am 44 always worked I have never had to file for unemployment in alabama and I break my hand I detail cars for a living . It’s been a little over a month and still nothing . No body to talk to no one has any appointments opened I’ve called that number from 5 till 5:11 and then it says all appointments have been taking or tomorrow . This is the biggest bunch of bull crap I have ever seen in my life ! Shame on all of you !!we the people need help ! We work get out insurance takin out each week or taxes and everyone else’s taxes and I can’t even talk to live human ! Where is our tax dollars going ? HELP !!!!!!!!

      1. I am in the same ship! I am on week 15-16 of filing and have tried everything…even emailed everyone that works with the unemployment office down to the janitor and still nothing!!!! I have 6 kids ages 14-1! My 1 year old is a heart patient and I am furious about all of this so called help out here but yet I don’t see it!!

  3. I have currently reopened my claim and I need a case/claim reference number for him to call up there and get the issue resolved. But if I call the inquiry line, I left a call back number August 31st.. and I can’t get through because of my call back number and it hangs up.. I just need to talk to someone that can help me. Or how do I cancel my call back request.

  4. I didn’t receive my money on my bank card but I got in touch with somebody in appeal because I couldn’t get in contact with nobody else she said it was issued today but when i go to tracker to see it’s not being showed can someone tell me something please

  5. I received unemployment for 4 weeks now until this past week and The reason it was denied is because I’m “in between academic terms”. I’ve been calling everyday to get help and understand why it’s saying this and still no answer from any of the phone numbers online. I tried calling today and now none of the numbers online work! This is crazy how do you get ahold of someone!?

    1. Ashton,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  6. I have been receiving unemployment since March then this week it says no benefit paid reason because if overpayment./fruad I looked and it showed I have an outstanding interest balance of 101$ I don’t know how that can be but I did send payment to be processed for tomorrow. Will my benefits start back once this is paid or do I have to file a new claim. I’m still currently unemployed. It said I will receive something in the mail in regards to this.. but I still haven’t and as of today and I did my weekly claim Sunday. Please help. Thank you.

    1. Bran,

      Please try to get in touch with the Unemployment Office. It looks like the payment will be on hold until its mutually resolved.

  7. I have Just Filed my New Claim on 5/22/2020. at the end of me filling my claim it told me that i would receive an email within the next few minutes I’m guessing to confirm everything went through or to tell me if i have been Accepted.i never got an email so i thought maybe it didn’t go though or something. so i want to try to it agian and it told me. it had been accepted. so then i tried to do my weekly claim thing and then it just took me to a screen saying my Access to the internet weekly claim System had been suspended. that they have gave me 2 chances to enter earnings and your claim. and then gave me a phone number to call and saying i had 4 days from today to call that number or it could be a result in a denial. i mean i don’t understand why it is saying i had i only just found out everything…… idk what it is that i have had have had 2 chance about… and why am having to call this phone number before i can do it…

    1. Jessica,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  8. Laid off because of Covid-19.I received my Unemployment benefits for four weeks, on the fifth week (May 2)the unemployment office has on my account,No payment “Refuse work – New Hire”. I have not refused work any work, in fact I have not received an offered. I have been calling every day all day for week. I also sent emails. What is going on why can’t someone at least answer the phone!!!

    1. Meh,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  9. when i file my weekly claim it says i have to call a number to make my claim active i call the number and its out of order what do i do

  10. Is there any other way to contact the unemployment office? It says paid but we cannot find the money we don’t know where it went it shows no information on where it goes or anything and we’ve been calling for days and we can’t even get put on hold it just says try back later we have robo dialed I mean called over and over and over and still can’t get through for days and days we have no money and would like to know where the money we should have is?

  11. homeless now can I have my unemployment eligibility papers faxed to apartment trying on income miss placed original papers

  12. I recently won my UC appeal. I would like to get a recording of the hearing, or a transcript. How do I accomplish this in Alabama.

        1. Samantha,

          You should be able to do so on the department’s website or by calling the Claims helpline.

    1. I filed my unemployment on 4/14/2020. My first payment was issued on 5/01/2020 and I have filed every Sunday as directed. I’ve had 8 payments in total issued to My state pay card since 5/01/2020. I should have received my card in the mail 5-7 business days after my first payment was issued on 5/01/2020 but I have NOT received my pay card in the mail.. I just want to know what’s going and where it could possibly be?? Or if possible can I change my payment method from the state card to my bank account for direct deposit?

  13. I filed for unemployment for the first time in the state of Alabama last week. Just received a call from a Steve O’Shea claiming he was with the Alabama Department of Labor, verifying my claim, but his first question was “What is your mother’s maiden name?” I am suspicious of anyone calling me and asking me to prove who I am, especially with a common password reset question. Does this make any sense? He called from a (334) # that cannot be redialed, but have me (205) 458-2230 to call him back. Advise?

    1. Justin,

      For identity and verification, you may be asked questions pertaining to personal credentials. If you suspect fraud, please call the Claims Center right away and report the incident.

    2. I have not received my debit card for unemployment, I can’t not get in touch with anyone and I looked up online it has paid me 3 times. I don’t know what to do I’m sick of calling just to be told they have an extremely high amount of calls try again later.

      1. Billy,

        I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

    1. Angela,

      Please file from the state where your last employment was based. To qualify, you’re required to have active employment and earnings in the last 4-5 calendar quarters.

      1. 1.Do I list both places of work on the AL unemployment site?
        2. What if I decide to move back to FL, I still have to apply on the AL site?

        1. Angela,

          1. Please check with your employer about the state taxes were paid into to help you apply appropriately.
          2. I suggest you call the Unemployment Office in AL and inquire about this.

    2. I have been working in Ohio and got laid off. I applied for unemployment in Ohio they denied it cause the said I have a claim opened in Alabama. I have no claim opened in Alabama. The last 2 times I filed in Alabama I was denied so no claim was opened. I’ve tried calling but can’t get through. How do I go about finding out about this open claim

  14. I have literally been on hold 1hour and 30 min..when do i know if they are going to pick up the phone. The recording said to please stay on the phone is this normal wait time.. I spoke with a VERY RUDE lady yesterday and the phone was disconnected and I wanted to know if all my information was input into the computer or do i start over.

    1. Amy,

      Please note this is a private forum and we do not have access to your claim file. Please visit the official website for additional phone numbers.

  15. I file for unemployment but i was put on hold for interview #154.I have not got a call back. I pressed 1 for a call back

  16. I cannot get a hold of anyone 361-4524 number I reported that I got holiday pay for memorial day and the system locked my claim. No one locally can help, they said I have to call that number until someone answers, I cannot leave a message either. I have literally called 100 times and no one answers

    1. Melissa,

      They may be experiencing high call volumes. Please try calling during the off-peak hours or try checking the Claim Status online.

      1. I filed a weekly claim and it had additional questions this week (ie any reason I would not accept job, did I refuse a interview etc)

        It did not like one of my answers and said to call 1-800-361-4524

        Calling that number Monday morning (when I can get through ….) only has the option to file a new claim????

        What do I do?

    2. I’ve filed a total of five certifications, one showing holding week and four Not Paid. The only information I’ve received though mail is employer wage report. As you already know it’s near impossible to speak with anyone. I’ve called 100’s of times only to get hung up on by automated system. I’ve got bills to pay and mouths to feed. I’m actively seeking employment but I can’t call them all day and night and concentrate on my job search. Could you please give me off peak hours.? I’ve called all hours only to hear the same thing and get hungry up on.

  17. Last year I retired from the public school system and draw retirement. I went to work at a private school but my contract was not renewed and my last check was May 1, 2017 and my last day of work is May 26, 2017 according to my contract. What do I list as my last day of work when filing for unemployment. Can not find a contact number to call an ask.

  18. I got approved for my benefits it said i was paid 4-26-17 but i haven’t got my debit card how long does it take?

    1. It should not take more than 7-10 working days unless specified.

      Please call the Claims Center for a precise update.

  19. For 9 years now I worked full time. Now because of the economy my hours are being cut back to 3 days a week. Which my pay period is every 2 weeks and I just lost about $600 a month. Am I eligible for partial unemployment?

    1. Yes, you can be eligible to collect partial Unemployment Insurance benefits for an involuntary reduction in the hours.

      Please consider applying.

  20. I’ve only had an income 3 weeks of the past seven. The time off has not been consecutive and I’m wondering if there’s any way that I could claimed. So my question is – Can past weeks be claimed?

    1. Please note this is a private forum and we do not have access to the claims record.

      You may call the claims center/customer service of the labor dept. in your state for further information.

  21. Direct deposit info is wrong need to edit website has no edit screen only change to debit card which I selected by mistake need to use direct deposit in to bank how do I change or fix this?

      1. Can you please tell me how to remove the Alabama training program off my application stays now that I’m working

  22. I had 2 full time jobs at the same time, I was just let go from one of them. Am
    I eligible to file unemployment for the job I have been let go from even though I still have my other job or does that make me ineligible to file ?

    1. Not sure if you will be eligible for UI benefits since you’re not unemployed.

      Please call the Unemployment Office in your state for further information.

  23. I work in Alabama for 3 year on an off. My unemployment checks have stop coming is there anyway I can get an extension ?

    1. The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

    1. The sooner, its better. Claim within a week or two from the time of separating from the job.

      You don’t have to be physically present.

    1. We do not have access to your claim information.

      Please call the claims center/customer service of the labor dept. in your state for further information.

  24. Trying to file a claim but am being stopped because they want me to apply for a credit report that I do not want.How do I go about filing a claim.

      1. My husband and I have been calling and emailing since the end of August. He was laid off due to Covid. Can somebody please call us back now!!!

        1. Amber,

          Please note this is a private forum and we do not have access to your claim file. Please ask your husband to check the status online.

  25. I have not received an unemployment check and I filed for unemployment compensation on February 07, 2014. I have not received anything saying I would not be eligible for uc. Can you help?

    1. You must have followed up with the labor dept long time ago!

      Please call the customer service/claims center immediately for an update.

  26. I have not been receiving my weekly benefit check I applied for my weekly benefits in October of last year, what’s going on??

    1. Please note that we are not a govt. organisation or a state agency.If you filed for benefits from Alabama,please contact the claims center of the labor department on 1-866-234-5382 for update on status.

      1. I have been trying for months to contact the claim center in regards to my ui claim its stating potential fraud because my payments were rejected from a chime accout…..I need my funds please …I have been calling for months bit javent been able to rea h anyone by phone or emails

  27. On December 15, 2013 I filed a UE claim online, on -2/30/2013 I received a call from a woman (very nice) she ask me questions regarding the “final incident” and said that she had to call my former employer back and then she would call me back??? I haven’t received a letter, a phone call or anything since 12/30, I am about to be in a financial night mars very soon! Please forward this to the person handling my claim.
    Thank you,
    Sandy Phillips

    1. Please note that this is not a govt. website and that we do not forward messages to claims centers.
      You may contact the claims office in Alabama immediately on the toll free number below to know the status.
      1-800-361-4524 (7:00 am – 4:30 pm,, Mon. – Fri.)

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