Alaska Unemployment Phone Numbers

Alaska unemployment benefits are available to eligible individuals who have lost their job through no fault of their own. Jobless workers can apply for Alaska unemployment compensation to help cover living expenses while seeking a new job.

There are a lot of rules and eligibility requirements when it comes to collecting Alaska UI benefits, and it’s very common to need help or have questions. When you need to talk to staff at the Alaska unemployment office, you have a variety of contact options.

If you need help with your claim, you can call the claim center nearest you. Staff is standing by to help with your initial Alaska unemployment application, ongoing weekly claims, eligibility issues, and more. If you need help finding a job, you can contact or visit an Alaska Job Center location near you.

Alaska Phone Numbers

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Alaska UI Claim Center Phone Numbers

Claim specialists are available from 10 a.m. to 3 p.m. (AST).

Anchorage area

Claim center: (907) 269-4700

VICTOR: (907) 277-0693

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Fairbanks area

Claim center: (907) 451-2871

VICTOR: (907) 451-6126

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Juneau area

Claim center: (907) 465-5552

VICTOR: (907) 586-4650

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Toll free – ONLY for areas with underserved broadband

Claim centers: (888) 252-2557

VICTOR: (888) 222-9989

Relay Alaska and interpreter services are available at no cost to you.

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VICTOR phone numbers

Call the number closest to your community:

Anchorage (907) 277-0693

Fairbanks (907) 451-6126

Juneau (907) 586-4650

If you are in a remote location that is underserved for broadband internet service, call toll-free: (888) 222-9989.

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What is VICTOR?

VICTOR is the Alaska unemployment automated phone system. Unemployed workers can have their benefits sent straight to their checking or savings account by using VICTOR.

To set up direct deposit, call the VICTOR number for your area. Use a personal PIN, then select option 5 from the menu. VICTOR will guide you through entering your 9-digit routing number and account number, which can be found on a personal check. Choose if you want the money to go into your checking or savings account.

For security reasons, the first time you use the system, you’ll need to verify your banking information through a test transaction. Once everything is verified, usually within two weeks, you can receive your benefits within 24 hours after filing your biweekly claim. Direct deposit is usually faster and more secure than getting your benefits through the mail.

Please note: If you disconnect before VICTOR confirms acceptance of your claim, your responses will go unrecorded and your claim will not receive processing.

Creating your PIN

Your personal identification number (PIN) keeps your identity secure. You’ll be prompted to create your PIN when you first call VICTOR. Choose a four-digit number that you haven’t used before. Your PIN stays the same until you decide to change it. If you don’t know your PIN, reach out to the UI claim center for help. You can change your PIN by following the menu options after calling VICTOR.

Need more help? Contact a Claims Center Monday-Friday (excluding holidays) between 10 a.m. to 3 p.m. (AST)