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Alaska Unemployment Weekly Claims

You can file your biweekly claims by using the Internet or phone (VICTOR). Once you’ve opened a claim, you must file every two weeks to keep your claim active and to receive benefits.

Filing on the Internet

To file your biweekly claims on the Internet, log in to and click on “Unemployment Insurance Benefits.” MyAlaska is operated by the State of Alaska, which provides single-sign-on for multiple state services available 24 hours per day.

Filing by phone — VICTOR

To file your biweekly claims by phone, use VICTOR, an automated system that is available every day, 6 a.m. to 7 p.m., Alaska Standard Time.

  • Anchorage Area:  907.277.0693
  • Fairbanks Area: 907.451.6126
  • Juneau Area: 907.586.4650
  • All other areas (toll-free): 888.222.9989

Alaska Relay:

  • Inside Alaska:           711
  • Outside Alaska:        800.770.8255 (toll-free)

Note: If you hang up before VICTOR tells you your claim was accepted, your answers will not be recorded, and your claim will not be processed. You will have to call again to file.

If you are instructed to call the UI claim center, do so within seven days. You will be denied benefits if you do not call.

Information you need for filing:

  • Your Social Security number
  • Your self-chosen PIN (for VICTOR only)
  • myAlaska login ID and password (for Internet)
  • Dates of any travel during the week(s) claimed
  • The gross amount and employer name for any holiday, vacation, retirement, severance and bonus payments you received during the weeks you are claiming

For any week(s) worked and claimed, report:

  • Gross earnings before deductions (include earnings, jury duty, self-employment and commissions, even if you have not been paid.)
  • Number of hours worked
  • Last day worked in that week
  • Employer(s) name and address

    • Hi, Karmyn – for specific questions related to your claim, you’ll need to talk with someone at the Alaska unemployment office. They can access your account and answer any questions you have.

  1. I can’t call the ui claim center it starts with the automatic voice then once it’s done it drops my call

  2. I have my claim so messed up GOD will have to help straighten it out,I tried to file a bi-weekly on the 14th a snowstorm wiped out my internet halfway through the process,I said ok lets try victor telephone was in out in out,I done my waiting week,I registered with MONTANA job service I have my debit card,I received one week payment,I live in the sticks in Montana,Im 73 years old veteran with ptsd I work for the KATMAI lodge in May to Sept,I love Alaska and all the people (well most of) now all I need is help REFILING I guess,new username new password everything What say you ???

      • My names Christipher, I live in kasilof Alaska and am having trouble filling my biweekly due to forgetfulness loosing my myalaska user name and password. I got my bank debit card a week an a half ago. Should I call the center, or is there a way to handle this lapse in memory on my end??? Also, is the pin they talk about needing the pin set on my debit card when activating it? Thanks for all help!!!

        • Please call the Claims Center for PIN reset. There should be an option available on the IVR to fix it. If not, you can speak to a representative for instructions.

  3. I have qualified for unemployment and claimed aweek after the week I was supposed to file a biweekly claim for my first time ever and I haven’t received anything yet,so what do I do?

  4. I call victor for my bi-weekly benefits on sundays. I accidentaly missed calling by afew minutes. Can i call tomorrow morning at 6am? Is it too late to still call in for my work searches?

    • Please register and file for UI benefits if you are eligible.All states require you to file claims on a weekly basis.

  5. am a spouse with the coast guard in Kodiak we have been relocated to savanna georga lost my job in Kodiak can I collect unemployement4

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