This site is privately owned and is not affiliated with any government agency.

Colorado Unemployment Contact Information


Colorado Unemployment Contact Information

If you are an unemployed worker and need help finding work or have questions regarding your Colorado unemployment insurance benefits, Workforce Center staff is standing by to assist you. Call the a Colorado unemployment for help with your UI benefits or job search.

Colorado Unemployment Phone Numbers

Colorado UI Virtual Assistant Denver Metro: 303-318-9000
Toll-Free: 1-800-388-5515
Spanish: 303-318-9333
Spanish Toll-Free: 1-866-422-0402
Claims Center 303-536-5615
TTD Denver Metro: 303-318-9016
Toll Free: 1-800-894-7730
Weekly Certification Automated system: 303-813-2800
Toll-Free 1-888-550-2800
Live support: 303-536-5615
Overpayments 303-318-9035
Toll Free 1-877-464-4622
Program Integrity Holds 303-536-5615
Reopening a claim 303-536-5615
Help with your MyUI+ password 303-536-5615
Contact your local Workforce Center Office Locations identity verification assistance 303-536-5615
Unemployment appeals Colorado UI Appeal
Unemployment fraud hotline Colorado UI Fraud

At times you just have to talk to a live person to get answers to your questions. In that case, you can call to the following numbers as per your queries.

Equal Opportunity

  • U.S. Equal Employment Opportunity Commission (EEOC) enforces federal antidiscrimination laws:  1-800-669-4000 (toll free)
  • Colorado Division of Civil Rights enforces Colorado antidiscrimination law: 303-894-2997
  • If you believe that the UI Program discriminated against you on a claim, contact the Equal Employment Opportunity Commission at 1-800-669-4000

Did your mailing address or telephone number change?

If your mailing address or telephone number changes, you may report the change by calling MyUI+ at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area). You can also log into to your online account to update the address.

Be prepared for long wait times because many people try to get through someone who can assist with unemployment claim questions. Even though it’s frustrating to wait so long, be polite to the person you get connected to and they will help you in every possible way.

How can call center agents help?

The Colorado Department of Labor and Employment call center phone number is 303-536-5615, and it can be reached from Monday through Friday between the hours of 8 AM to 4 PM.

Call center agents are available to help with your unemployment claim, navigating the MyUI+ website, and any specific problems or questions. For example, you can contact the call center if you entered incorrect personal information when you submitted your Colorado unemployment application. Or, if you made a mistake when filing your Colorado unemployment weekly claim.

While call center agents work hard during open hours to provide customer service and answer any questions you may have, please note that the call center has a very high daily volume of callers. You may experience long hold times or a busy signal. If you have trouble getting through to a call center agent, please hang up and try again later.

Many questions about the Colorado unemployment insurance program can be answered on and the UI Daily Dashboard. Please see if your questions can be resolved on one of these pages before attempting to call an agent for assistance.

Also, please note that you do not need to contact the Colorado unemployment call center phone line for any of these reasons:

  • Report Colorado unemployment fraud, including identity theft. A fraud alert should be reported using the form on There is a separate form for an individual fraudulent unemployment claim and employer fraud.
  • Ask for a copy of your 1099-G tax form. You can do this on
  • Address a Program Integrity Hold on your account. Instead, fill out your Program Integrity Holds form on the website.
  • Questions about your employer account. The call center cannot address these questions. Here is the Colorado unemployment phone number you should call instead:
    • Denver Metro: 303-318-9100
    • Toll Free: 1-800-480-8299

Information to have ready when you call:

Before you call a Colorado unemployment phone number, be proactive and gather all the information you will need to provide. Have all the information you may be asked to give right in front of you before calling so that you can avoid having to scramble for the information during the phone call or being forced to call again later.

Here are some examples of relevant information and documents you should collect prior to your phone call:

  • Social Security number
  • Current address (both residential and mailing, if they differ)
  • Phone Number
  • Date of Birth
  • Email Address
  • Bank Account and Routing number (if you want to set up direct deposit)
  • Alien Registration number and Work Authorization Card/Document number (if you are not a United States citizen)
  • Union name, address, local number, phone number, and contact person (if you are a Union member)
  • DD 214 Member 4 form (if you were in the United States military)
  • SF-8 or SF-50 form (if you were a federal government employee)
  • Tax forms 1040, 1065, 1120, or 1120A (if you were self-employed, an independent contractor, or a gig worker)
  • Information about your Employment History during the last 18 months, including the following:
    • Names, addresses and phone numbers of all employers
    • Start and end date of each job
    • Return to work date (if applicable)
    • Reasons why each of your jobs ended
    • Salary or Rate of Pay for each job
    • Tax documents
    • Amount of any additional income and date it was paid to you

Visiting a Colorado Workforce Center in Person

Sometimes, issues with your Colorado unemployment insurance benefit problems cannot be solved over the phone. Or, you may want to visit a Workforce Center to take advantage of the unemployment services available to you. For help with a UI benefits claim or finding a new job, you can visit a Colorado unemployment office location in person. There are Workforce Centers across the state of Colorado to serve job seekers, employers, and employees by providing a wide array of employment and training services at no charge. To estimate your weekly payment, you can use the Colorado unemployment calculator.

Colorado Unemployment Office Locations

Name Location Phone
Alamosa Unemployment Office 407 State Avenue
Suite C
Alamosa, CO 81101
Adams County Workforce & Business Center - Aurora 3155 North Chambers Road
Unit C
Aurora, CO 80011
Workforce Boulder County 5755 Central Ave
Suite B
Boulder, CO 80301
Adams County Workforce & Business Center 36 S. 18th Avenue, Unit A
Brighton, CO 80601
Broomfield Unemployment Office 100 Spader Way
Broomfield, CO 80020
Burlington Unemployment Office - Eastern Region 1457 Martin Ave.
Burlington, CO 80807
Pikes Peak Workforce Center - Calhan 328 10th Street
First Floor Community Outreach Center
Calhan, CO 80808
Canon City Workforce Center 3224B Independence Road
Canon City, CO 81212
Arapahoe/Douglas Lima Plaza Unemployment Office 6974 South Lima Street
Centennial, CO 80112
Arapahoe/Douglas Lima Plaza Workforce Center 6974 S. Lima Street
Centennial, CO 80112
Pikes Peak Unemployment Office Main 1675 Garden of the Gods Road
Suite 1118, First Floor
Colorado Springs, CO 80907
Cortez Workforce Center 2208 East Main Street
Cortez, CO 81321
Colorado Unemployment Office 480 Barclay Street
Craig, CO 81625
Pikes Peak Workforce Center - Aspen Mine Center 166 East Bennett Avenue
Second Floor - Elevator available; PO Box 129
Cripple Creek, CO 80813-0129
Colorado Workforce Center at Delta 206 Ute Avenue
Delta, CO 81416
Denver Westside Workforce Center 1200 Federal Boulevard
Denver, CO 80204
Denver Unemployment Office at Denver International Airport (DEN) 8500 Pena Blvd
5th Level, Main Terminal, Northwest Side
Denver, CO 80249
Denver Workforce Center at Montbello 4685 Peoria Street
Suite 251
Denver, CO 80239
Southwest Colorado Unemployment Office - Durango 331 South Camino del Rio
Suite C
Durango, CO 81303
Edwards Workforce Center 00069 Edwards Access Road
SUITE  #7; PO Box 1355
Edwards, CO 81632
Larimer County Unemployment Office 200 West Oak Street
Suite 5000
Fort Collins, CO 80521
Fort Morgan Workforce Center 426 Ensign St
Fort Morgan, CO 80701
Pikes Peak Workforce Center- Fountain 350 Lyckman Drive
First Floor Peak Vista Health Center
Fountain, CO 80817
Frisco Unemployment Office 602 Galena Street
PO Box 679
Frisco, CO 80443
Employment Services of Weld County 2950 9th Street
Ft Lupton, CO 80621
Glenwood Springs Unemployment Office 401 23rd Street, Suite 300
Valley Professional Building
Glenwood Springs, CO 81601
Business & Workforce Center 3500 Illinois Street
Golden, CO 80401
Mesa County Unemployment Office 512 29 1/2 Road
Grand Junction, CO 81504
Employment Services of Weld County Greeley 315 North 11th Avenue
Building B; PO Box 1805
Greeley, CO 80632
Colorado Unemployment Office at Gunnison 109 East Georgia Avenue
Gunnison, CO 81230
Elbert County Workforce Center 75 Ute Avenue
PO Box 186
Kiowa, CO 80117
La Junta Unemployment Office 308 Santa Fe
La Junta, CO 81050
Lamar Workforce Center 405 East Olive Street
Lamar, CO 81052
Leadville Unemployment Office 901 S. Hwy 24
Room 219
Leadville, CO 80461
Workforce Boulder County Longmont 515 Coffman Street
Suite 110
Longmont, CO 80501
Meeker Workforce Center Serving Rio Blanco County 345 Market Street
PO Box 2404
Meeker, CO 81641
Monte Vista Unemployment Office 2079 Sherman Avenue
Monte Vista, CO 81144
Colorado Workforce Center at Montrose 504 North First Street
Montrose, CO 81401
Pueblo Unemployment Office 212 West 3rd Street
Pueblo, CO 81003
Salida Workforce Center 448 East 1st Street
Salida, CO 81201
Steamboat Unemployment Office 425 Anglers Drive
PO Box  881419
Steamboat Springs, CO 80487
Sterling Workforce Center - Eastern Region 100 Broadway
Suite 24
Sterling, CO 80751
Southeast Central Trinidad Unemployment Office 140 North Commercial Street
Trinidad, CO 81082
Walsenburg Workforce Center 201 E. 5th Street
Suite 19
Walsenburg, CO 81089
Adams County Workforce & Business Center - Westminster 11860 Pecos St
Suite 2200
Westminster, CO 80234
Pikes Peak Workforce Center - Woodland Park 218 East Midland Avenue
First Floor Woodland Park Public Library
Woodland Park, CO 80866
719-687-9281 Ext. 106
Yuma Unemployment Office - Eastern Region 529 N Albany Street
Suite 1210
Yuma, CO 80759

By Appointment Only

For assistance with filing a new claim, accessing your claim, or any technical support questions that can’t be answered over the phone or online, you can schedule an appointment to meet with a Colorado Department of Labor and Employment representative at the Unemployment Insurance lobby.

You can request an appointment on the CDLE website. Once you use the tool to request your appointment, you will get a phone call or email to schedule it.

The online tool to request an Unemployment Insurance lobby appointment is different from the tool for scheduling an in-person appointment. If you need to set up an appointment, schedule a callback with the Virtual Agent or choose from the list of Colorado unemployment phone numbers. A representative will call you to schedule your in-person appointment.

Lobby Has a Phone for Scheduling an In-Person Appointment

Alternatively, you can also use the telephone in the Unemployment Insurance lobby to schedule an appointment to talk with a Colorado Department of Labor and Employment representative.

After you request an appointment using the telephone, you will be emailed important instructions. Make sure you read the instructions thoroughly and follow all of them or else you may not be admitted to your appointment.

Please note that walk-ins are not allowed. The Unemployment Insurance lobby is not open to the public. If you do not have an appointment, you will not be allowed to enter the building.

Services Available at Colorado Workforce Centers

A variety of employment services are available at every Colorado Workforce Center. These services are entirely free of charge and open to anyone receiving Colorado unemployment benefits. They are there to help you with your job hunt and becoming reemployed.

There are many resources at your disposal to help you find a new job while getting unemployment compensation. Staff is on hand to help you find suitable work, create a plan for reemployment, fulfill your Colorado work search requirements, develop interviewing and resume writing skills, and more.

Here are some examples of employment services you can take advantage of at your local Colorado Workforce Center:

  • Career Counseling: Expert counseling staff are available to evaluate your experience, education, and skills to guide you toward finding suitable work.
  • Job Training: Some Colorado Workforce Centers offer limited classroom and hands-on job training or funding to help you afford an external training program that will lead to you becoming employed.
  • Job Board Listings: There are job opportunities posted on the online job board as well as in-person at Colorado Workforce Centers.
  • Job Recruitment: Employers often hold job recruitment events to find workers.
  • Job Referrals: After assessing your skills, education, and experience, you can get a staff referral to apply for a suitable job.
  • Free Computer and Internet Access: Colorado Workforce Centers are equipped with computers, printers, phones, high speed internet, and more technology devices that you may need to use as part of your work search.
  • Tax Credits and Training Reimbursements for Employers: Employers who work with Colorado Workforce Centers to find and train new employees can get tax credits and be reimbursed for any training costs. This incentivizes employers to hire talent from within the Workforce Center.

When you visit a Colorado Workforce Center, you can choose self-service or get assistance from Colorado unemployment staff, depending on your own needs and preferences.

  1. What an absolutely frustrating joke this is. Its been nearly 3 months and no payment. Countless calls with convoluted answers that contradicted the answer or information given previously. How are people supposed to live when their unemployment benefits haven’t kicked in over 3 months. What an absolute insult as an employee, tax paying citizen and human being. I cannot believe the level of incompetency on so many levels. I can barely speak to someone, let alone get a straight answer. I don’t know how much longer I am supposed to keep waiting for my money and claiming it every week, only for it to be denied for reasons I cannot get a valid explanation on.

    My faith in this state has gone down the toilet. I cannot believe the level of frustration I have for this situation. Bordering on homelessness because the state can’t give me an accurate answer. Today, I keep getting hung up on as their phone system seems to be having issues. Its always something.

  2. Have received a notification that I have correspondence to answer, but when I log in, the account is locked and there is no way to view the correspondence. A phone number is given on the account where it says it is locked, but nobody answers the phone. When I call customer support, the virtual agent does not know how to help me. I called the Program Integrity Hold line and it’s disconnected or disabled. It’s been three weeks trying to get someone to answer my calls or emails to figure this out, never had this kind of trouble with MyUI before. :/

    • Hi, Jake – this sounds super frustrating. Here are a few other numbers you can try. Maybe start with the UI benefits call center, which is staffed 24 hours a day, 7 days a week. The numbers are Denver Metro: 303-318-9000 or toll-free: 1-800-388-5515. It looks like it’s a different line from the customer support line, so you may have better luck. Or you could try the main number for the Colorado Department of Labor and Employment at 303-318-8000.

  3. Had a fraudulent claim made on my SSN and now when I need to file my own claim, I can’t. Filled out all the required forms and spoke with an agent, but still ahve been waiting for my account to be cleared so I can make a claim. It has been months and I am at the end of my healthcare coverage so I need this claim! I can’t seem to get anywhere with this or speak to anyone since my callback 4 weeks ago. I’m beyond stressed.

    • I’m in the same situation! I’ve been waiting since January of 2022! Each time I call i get a different answer. In the meantime I’ve lost everything! Its inhumane how they seem to not care.

    • I received the pandemic unemployment in 2020.They ran out in Dec 2020.I was eligible for extended benefits in Jan 2021.I filed and put in my weeks then was told I needed to verify my ID.,since covid 19 restrictions were in effect it was 3 month wait to get into the DMV to get an ID .4Months to get a birth certificate.I live with other people who were stealing my wallet and had so many problems like my phone also being stolen twice and that number was tied into my verification with ID ME process.15 months later I finally get my ID verified and then I am now under investigation for what I do not know nor will they telle why.I am not able to call the investigation unit.I have done no wrongs and have followed all the instructions .I talked too two representatives that said my paperwork looked good.18 months later and loss of all my possession s about to be homeless I still have no answer or money.I just put my hands on my face n want to just give up .!! What can I do?

      • Michael – it can certainly be frustrating to navigate this process, but don’t give up. Most state unemployment systems have been inundated with requests and are not staffed appropriately to handle them all. Keep trying until you can get through.

    • Erika,

      I can understand your situation. The Unemployment Office might be inundated with requests. Please continue following up regularly.

  4. I was receiving benefits through May of 2021. My state benefits were exhausted on the last week of May. I did not know this at the time. I was denied that week because there were no funds. I became employed on June 1, 2021. I called in to see about the Jumpstart program. I spoke to an agent and let them know that I was needed to apply for the Jumpstart program. I also explained to him how I lost out a week of funds at the end of May. He explained that I could reapply for the funds with the additional funding from the Federal Government. In order to do this he would need to reopen my claim. I let him to this. He then stated I could reapply for the missed week. However, when he reopened my claim to get the back funding, the CDLE system took it as I was no longer employed. I can’t reach anyone that can fix this error. Additionally, I could not reapply for that week and was later told, on another call, that I would have to appeal that week and that was sent out to me. I never got any information to that effect. So now. I am still employed my the same employer and need someone in authority at CDLE to fix my Jumpstart in order to be paid. Can anyone there help? I have tried many times and the virtual assistant keeps stating, “There are no call back times available”.

  5. 1) I was given a penalty for “overpayment” and gave bank access to pay the $5000 fine. CDLE took $2100 extra and never told me about the overpayment. I have been calling several depts for 6 months and nothing has happened. Promised calls that never come, pay that never arrives. I have been consistently passed like a hot potatoe ending with no resolution. How can I get a person who has credentials to fix this???

    2) Back pay – I submitted the back pay form and it took 6 months for a response (that I called in to verify) only for an instant decline. I NEED SOMEONE WHO HAS AUTHORITY TO REVIEW MY ACCOUNT!!!

    Extremely tired of no accountability here. I have dedicated MONTHS to this and lost more than you can imagine. Is there anyone capable of handling state errors and facilitating repayments????


    • They don’t care. Not a dime and I filed in November. This governor has to go he isn’t holding anyone accountable.

    • I am having the same issues. Overpayment and requested backpay. Now every week i submit gets instantly denied. I haven’t been paid in months. I talked with an agent weeks ago and they said my issues should be resolved within a week. I waited and nothing happened. When trying to reschedule a callback with a claim specialist, the recording tells me there is nothing available. How do I get ahold of an agent now? Any ideas? I NEED HELP.

      • Jesse,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • Hello Jeff how do I tried logging in recently just to check if they’d unlocked my account for 3 months now and now it says wrong password? Should I be worried? I have no phone , because the number I have on file is cut. Only thing I can do is wait for an email and still nothing .

        • Who can we contact? I have a claim started since January and still no payment. Made and appointment thinking I was going to talk to a live person, got there and it was a phone. Told me my issue would be resolved in 3 weeks. It’s been over a month and still nothing. Who could I talk to??

        • Jose,

          The best way to sort this would be online. Please login with your ID and password and check for available options.

  6. I repaid a 13, 419 overpayment in early September. I have never received a receipt for my payment, and it does not show up anywhere on My UI. What do I need to do to get proof of payment?

    Victor Glaze
    Fort Collins, CO

  7. Is there any way to contact someone from CO Unemployment? I tried their regular claims line (303-813-2800) and it says their system down due to system maintenance, and to go online instead. I tried their pandemic claims line (303-536-5615) but it gives a continuous busy signal sound. I tried the Colorado Dept of Labor and Employment (303-318-8000) but when you select Unemployment, it says no human is available. When you go to try to schedule a callback, or schedule an appointment via the online site, it is all blocked off/unavailable. I didn’t receive my tax form, through my online account, or in the mail. And yes, my address is correct and yes I looked on literally every page in my online account – three times over – and it’s not in there. I need to contact them! Some of us need to file our taxes before February 12th.

  8. I cannot get any type of help with my account. It has been locked and I haven’t received any of my benefits yet going on 2 months! I have called everyday to different numbers trying to get any kind of response! All I get is to schedule as non-schedulable callback/appt. I have verified that it isn’t fraud through IDme, but still no help. I’m about to lose my apt. If anyone can help me please do! Last time I was able to get ahold of someone was about a month ago and he said I just had to wait for stuff in the mail but that was over 25 days ago!

  9. Been calling all numbers to reach to a live customer service but no luck ! NOT EVEN AVAILABLE call back slots !!!! HELP

  10. My regular unemployment check is on “payment withheld” status with no explanation as to why. I did get through to a live agent once, who went through my account and couldnt figure out why as there is no correspondence in regard to this. I have a virtual appointment set up but really cant wait a week and a half to get this straightened out.

  11. I had been receiving my unemployment regularly, then all of a sudden, this week, my check is on “payment hold” status. I have called and did get through to a live person once who told me to call the other number to schedule a virtual call back. I did this, but the call back isn’t until Jan 28th. I truly need this money before then.

  12. Both my and my husbands regular unemployment accounts say “payment hold”. Unable to get a hold of a live person and call back isn’t until 1/28/2021. I did call the 303-536-5615 and actually spoke to a real person. She was unable to find any documentation in the system as to why my account says “payment hold”. We are about to be evicted and really was relying on our unemployment checks this week.

    • Rosalie,

      The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible.

  13. My status is saying pending approval after weeks of it already being approved I’ve tried to use the virtual assistant but its asking for a docket number that i do not have i want to figure this out before my next request date but i cant speak to a real person because there is no slots left for scheduling a call back anyone know how i can get ahold of someone or even why this is taking so long?

    • I was diagnosed with COVID but when I requested for my benefit but the question ask was i looking for work and I respond no only because I have COVID and I have to remain quarantine as directions was given to me so I have a hold on my benefits and I have bills to pay so I’m trying to figure out the next step i can take so I can receive my benefits

  14. i am trying to request my payment online but they are saying my workforce center is not filled out on my claimant and i need help trying to go back into my claimant to fill it out. How do I do that,

  15. My PUA account is locked and have been trying to reach Customer Service since last two weeks. Pls kindly see to my problem and help me solve it. Thanks

    • I applied for unemployment benefits and it put that I only received $1000 and that is not correct I received well over $6000 unemployment and so now it’s saying I am no longer eligible for regular unemployment benefits. I uploaded my W-2 to show as proof and I also uploaded my ID but it’s still saying I’m in eligible. When does this update as it’s been already 2 to 3 weeks?

  16. My account was locked months ago I’ve call over and over and nobody can help. I’ve been self employed even filed taxes as self employed and I ordered a callback waited a month and waited all day by the phone and not a call then I called the number where they don’t know anything and get told I can put you in for another callback and it will be another month or you can just wait and see if they call you.i have children in the house and I help my 70 mother out and have dogs that suffer for over 4 and s half months for a reason I don’t know why .

  17. Did u try just hitting on the spaces above your keyboard where u see words being typed I had to type out the entire number all I saw was blank spots w dashes I typed my soc then I hit check mark it popped in the window try it

  18. ive exhausted my regular unemployment and my peuc and im not sure what to do next. There is no one to talk to at this time over the pohone until November 23rd and i have no money coming in. Ive been applying for jobs but have not gotten a call back as of yet

      • i filed a claim In july of last year. My Colorado pandemic unemployment online account has been locked since July 18. The site says I can unlock my account by resetting my password. I literally have done so roughly 80 times before just giving up all together. It states your account is locked. Call customer service. I have called, emailed, cursed, sent smoke signals, and broken three phones trying to get ahold of someone. The stupid virtual assistance scheduled me a call back…five months after july December 8th at 11 a.m. the sceduled apt was the day. And not a damn call came. its like putting food in a starving dogs food bowl, and shouting eat, and when he tries to eat the food he is beaten to shit. Then the process is repeated till the dog limps away seeking food else where ( and a new master.) I literally have given up on a $8,600 payment because the damn shits a joke. And now probably will have to if I ever receive the damn money go and take anger management classes and yoga, and pay for a table top sand garden to fix all the stress and ptsd the damn shit caused me. I hate my life now, im so broke I cant even afford to pay attention. I swear the next person who ask me or says the words “pandemic Unemployment” I will carry them to a cliff and drop kick them so far away Joe Montana would be shouting my name and EA Sports will scratch Madden and put McMullen in its place forever. So be it. And alexa- find me the nearest bar, a jazz bar preferably.. And play some soothing shit on my return back from where ever that may be.

  19. I need to speak to a person. Apparently there are no times available to speak with a person. The virtual assistant cannot help. I cannot find my answer online. There is no one to email. How am I suppose to get anywhere?

    • Max,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      • I need help with my unemployment claim. I javnt bern paid in almost 4 weeks my gamely realy needs these payments. I took mr 2 weeks to schedule a call back and I never recieved the phone call back on the scheduled date. What can I do? No the assistant says no open slots the whole year. Pleadr help me 970 556 8230

        • Joseph,

          Please note this is a private forum. The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  20. I have an active unemployment claim and My payment says its being withheld. It says it has been paid but it is not in my account. There is no explanation of why it would be withheld. I have tried scheduling an appointment to talk to someone but the virtual assistant says there are no times available. WHY IN THE WORLD ARE THERE NO LIVE AGENTS?!?! Can a human PLEASE conact me for help. Please and thank you.

    • Aspen,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  21. Account i guess is on hold, no password or pin is working, and i cant talk to a live representative. Cant log in to my account to check anything

  22. I am an unemployed Clergyman. I filed for the PUA Benefits and was found eligible. The week of June 16th, there was a big news article about the unemployment pandemic scams and there were 5800 accounts frozen, mine being one of them. I provided verification of the Church including the FIN. I believe all the necessary documents are on file with the SOS, I also have called the specific PUA Hotline and spoken with Natalie a CO Unemployment Agent whom stated my file was under review. This is week #5 without a word from the unemployment division despite my file says a letter was mailed from Unemployment on 6/19/20. I also haven’t received any weekly benefit, why?

    • Janie,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  23. I filed for unemployment after my last day of work March 20, 2020. My claim was accepted and I was issued a pin number and was told my first date to call in was April 12, 2020. I was taken to the hospital the night of April 7 and got back home May 29. For some reason there was 1 payment deposited in my account on April 10. My status on my unemployment page say inactive. I need to re-open my account but cannot do that online. I have tried. So I need to speak to someone at unemployment. However, I have spent hours and hours on the phone and every time I get the recording that says due to the high volume of calls they are unable to take my call and to call back. What is a person supposed to do? This is rediculous! I know there are many people out of work but there should be a better way to handle this.

    • Absolutely this is B.S. I am in the same situation and with .14 cents in my account …..How am i suppose to LIVE?!!!!!

    • I hope you got a call back. You can click file a new claim and request a callback on the website. They will call back in about 3-5 days to help you file your claim

      • Hi, we are in same boat. The wages were sent with the last one showing $0.00 also and now it does not let you refile, we are gridlocked.
        And the call back date ask if 11/18/20 is soon enough?

  24. If we have had a claim opened back up due to the current Corona virus and the account is from 9 years ago, how do we access our PIN number? I want to verify that my bank information is correct before requesting payment but cannot because it asks for the PIN number which I have forgotten over the course of 9 years. I also cannot get through to any phone number listed.

    • Brianna,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      • My benefits were put on hold 3 weeks ago as the ppu ended. I was receiving everything normally, then received 1 payment for the 200 dollar per week, as it says i would receive until employed or it ended the following year. Then the deterion changed, i received nothing and am still waiting for the letter that was supposed to be mailed, I called and am waiting till oct 29 for a callback. Xcell is about to shut my power off, theres no jobs still and that money is terribly needed, the account status is active i still have 8000 in benefit payment left, and do not know why this abruptly change after receiving the benefits for these last months. As per the mandate and protocol. I dont know what to do, and whats worse is maybe Colorado cut benefits once the federal money ran out as i like others fell onto a category of starting a job that was lost do to pandemic. If so, again as the executive order is being worked out, I would still be receiving that as i should have sttill been receiving the end of the extended benefits as your correspondence told me and informed me. I am really in a panic, as theres no way I can fathom why my determination was good and now isn’t nothing changed, except more business closing and i really need to have someone explain to me and help me correct this travesty. Its not okay as no letter has come, the qualifications we accepted and all.benifuts were applied as per the coronavirus mandates, then stop and held with no way to communicate??!!! This isn’t something anyone was or is ready to deal with, but it cannot be that i loose benefits before i have found someone hiring, or my actual benefits run out. I have to resolve this before mon. I barely got to keep my home and services, now ill have no power and already out of life essentials. How do I find out what happened how do I get someone to correct it as theres a huge mistake or bad joke . Between my car stolen, and losing benefits that are there im still doing weekly and status is active good and no correspondence to inform me of anything and no contact information. Some one help me. Before mon please, I cant have almost made it and lose all now especially when I have benefits still how am I the only one that lost them once the pandemic compensation expired. ?? And how does this now affect the presidential order ? Will I not receive the 400? I need to resolve this before my mortgage is severely default as I just got everyone except excel and internet to give me breathing room. My son started college its just us as Alisn passed , he and I, i more so depended on the remaining months as the reality of job seeking is unfruitfuil . Whats the best way to get through????!!

  25. I have tried applying for unemployment for a week now. System isn’t working, phone lines are down. This is ridiculous. please help

  26. I am self -employed but had to close my business per Govenor’s authority. Can I apply for unemployment insurance under the provisions of state guidelines? Thank you

    • I am trying to talk to someone to get my 1099 so I can file for taxes with my husband and they are requesting the 1099. I have had no luck in reaching anyone and not to mention I cant even log into my UI portal. I need this form. How can I get this form. This is soo frustrating that no one is available to answer this and I been trying for over 2 weeks!!!

    • Under the new guidelines you may be eligible for unemployment insurance. Please click here to read more. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

  27. when i try to register for ‘myuiclaimant’ it states that I m already registered and will not proceed. What do I do?

    • After being locked out of my account for months and not being able to claim my weekly claims because my birthday was incorrect but nobody would talk to me about my account because I couldn’t verify my information because my birthday was changed even though my birthday is in my same my whole life finally got to talk to somebody October 22nd which I’ve been waiting since July 27th and they fix my birthday but all the weeks that I have claimed have all got a zero balance they’re not going to pay me on the back pay said I don’t qualify for some reason something about program Integrity what does that mean

    • I have the same respond that myuiclaiman it’s already registered, i couldnt even find any confirmation email that supposed to be expired in 90 minutes after my ui registration.

  28. My boss is closing his business so therefore I no longer have a job. I have been employed with him since August 2017 and my last day with him is 03/26/2018. I noticed that unemployment asks for what looks like 3 years of employment. I quit my last 2 jobs for better pay will this hurt my claim from my current employer?

    • Karen,

      In most cases, it’s only your last job that matters. If you’re being laid off due to involuntary reasons, you can be eligible to claim Unemployment Insurance benefits. Please consider applying.

      • I hope you got a call back. You can click file a new claim and request a callback on the website. They will call back in about 3-5 days to help you file your claim

  29. I was laid off due to a reduction in force 12/6/17. I received my last paycheck week ending 12/15/17. Starting 12/16/17 I will receive severance pay for 16 weeks. Can I file for unemploiyment as of 12/16/17 or do I have to wait until the severance pay ends?

    • Christine,

      Under such circumstances, you may not qualify to receive UI benefits in the future. Please call the Unemployment Office for further details.

  30. I have called the inquiry call center line, the CUB line, and the appeals line to try and find out why my payment wasn’t issued to my card. I’ve been hung up on 7 TIMES and never once transferred to an agent. I CANNOT get anything I need done through the automated system. Everytime it says I need to talk with an agent, I get hung up on or returned to the main menu without the option of talking with an agent.
    I MUST talk with someone to get my question answered, it’s not available online or in your FAQ. Who can I call? How do I reach someone? Can someone just call me?
    Please help me.


    • Brad,

      Please note we’re a private forum and would not be able to arrange a call back from the authorities. Please visit the official website to find out additional contact details.

  31. I’ve been an operations supervisor for 8 years and have been dating the secretary for 11 the manager that promoted me knew about us as well as every manager since. I was just informed that it was not acceptable and am now being demoted as well as take a pay cut.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  32. I am trying to find out if I am able to start a claim with your system. I have misplaced my pin number and cannot continue with the automated system.

    Please advise.

    Thank You

    • Some states allow provision of both while some don’t.

      Please call the Unemployment Office in your state for further clarification.

  33. I live in Colorado springs and I’ve been working for 3 months. Recently, my schedule changed and going to see if there’s another shift and I’m not sure if they may fire me for possibly not being able to work the new shift. So I wanted to if I would be eligible for unemployment even just after 3 months and earning about $3,000 already. If not, how long does someone have to work to be eligible because I find the base pay thing a bit confusing?

    • Jim,

      Firstly, if they fire you due to voluntary reasons, you will not qualify. Do check the Benefits Calculator to ascertain the eligibility. The tool considers the recent most base period.

  34. I just started my claim yesterday via telephone and was told the closest work center to me was on Speer. Good thing I didn’t go there because I found out it is closed (after calling the Federal work center). Please tell your employees not to recommend this center and take it off of your website. I don’t want other people to be inconvenienced (the place on Speer is also very difficult, especially with the parking situation). Take good care… All the Best…

    • Lynn,

      I understand your concern. Please note we’re not associated with the Unemployment Office in your state since this is a private forum.

  35. I am filing “Job attached” unemployment. When I did the estimator it showed that I would be paid less if I claimed before 12/30/2015. My question is, if I claim now 12/7/15 and it takes 4-6 weeks to get approved and then 1 week for a waiting period, I will be after 12/31/2015. Will I get paid the higher amount that was showing if I waited until 12/31/15 to get the claim started? I can wait until 1/1/16 to receive my first check, but if it takes 4-6 weeks plus a waiting week, I need to file now. Just want to know if I can get the larger amount of money because I will not be receiving a check until January.

    • I don’t think it will be a case of bigger payment if you file later.

      Please call the claims center for further information in this regard.

  36. I was just layed off and wanted to know if I can start a claim for unemployment if I received a severance package. If not when can I file a claim after the severance has expired.

  37. got out of the US Army in 11/2012. Went to school until 4/2014, wasn’t for me. Was getting paid to go to school by VA. Now since I am out of school. Can and how do I apply for unemployment?

    • Please check with the labor dept in your state as you were in the army and looks like your schooling was sponsored.

  38. Hi! I am to be let go then end of August. I have a direct sales job at 100% commission and can not make my quota. I completed the benefits calculator and it shows $454 per week. It doesn’t ask me about a pension I rcv from a previous employer. How does the receipt of pension payments affect my potential UI payments? Thanks

    • It may or may not affect your unemployment. When you complete the actual application there will be questions that help determine what impact (if any) a pension payment will have on your benefits.

  39. Please help me change my tax withholding on my claim. Since the beginning, i have had federal and state taxes taken out each time. I believe enough taxes have been take out for the year. I wanted switch to having NO taxes taken out.

    The first time I attempted to make this change on the self service myuiclaimant site, I thought I had changed it, but after saving my selection, it did not show a change. A few days later I checked and it still showed the change I had requested had not been made. I made a second attempt and waited a few more days. After checking, i saw no change was made, it still showed federal ansd state taxes being taken out. Last night I tried again to make this change and the drop down menu blocked me from trying! Can you do this manually for me? Thank you for your help!

Leave a Reply

Your email address will not be published. Required fields are marked *