Colorado Unemployment Phone Numbers
If you are an unemployed worker and need help finding work or have questions regarding your Colorado unemployment insurance benefits, Workforce Center staff is standing by to assist you. Call the a Colorado unemployment for help with your UI benefits or job search.
Colorado Unemployment Phone Numbers
|Colorado UI Virtual Assistant||
Denver Metro: 303-318-9000
Spanish Toll-Free: 1-866-422-0402
Denver Metro: 303-318-9016
Toll Free: 1-800-894-7730
Automated system: 303-813-2800
Live support: 303-536-5615
Toll Free 1-877-464-4622
|Program Integrity Holds||303-536-5615|
|Reopening a claim||303-536-5615|
|Help with your MyUI+ password||303-536-5615|
|Contact your local Workforce Center||Office Locations|
|ID.me identity verification assistance||303-536-5615|
|Unemployment appeals||Colorado UI Appeal|
|Unemployment fraud hotline||Colorado UI Fraud|
At times you just have to talk to a live person to get answers to your questions. In that case, you can call to the following numbers as per your queries.
- U.S. Equal Employment Opportunity Commission (EEOC) enforces federal antidiscrimination laws: 1-800-669-4000 (toll free)
- Colorado Division of Civil Rights enforces Colorado antidiscrimination law: 303-894-2997
- If you believe that the UI Program discriminated against you on a claim, contact the Equal Employment Opportunity Commission at 1-800-669-4000
Did your mailing address or telephone number change?
If your mailing address or telephone number changes, you may report the change by calling MyUI+ at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area). You can also log into to your online account to update the address.
Be prepared for long wait times because many people try to get through someone who can assist with unemployment claim questions. Even though it’s frustrating to wait so long, be polite to the person you get connected to and they will help you in every possible way.
How can call center agents help?
The Colorado Department of Labor and Employment call center phone number is 303-536-5615, and it can be reached from Monday through Friday between the hours of 8 AM to 4 PM.
Call center agents are available to help with your unemployment claim, navigating the MyUI+ website, and any specific problems or questions. For example, you can contact the call center if you entered incorrect personal information when you submitted your Colorado unemployment application. Or, if you made a mistake when filing your Colorado unemployment weekly claim.
While call center agents work hard during open hours to provide customer service and answer any questions you may have, please note that the call center has a very high daily volume of callers. You may experience long hold times or a busy signal. If you have trouble getting through to a call center agent, please hang up and try again later.
Many questions about the Colorado unemployment insurance program can be answered on ColoradoUI.gov and the UI Daily Dashboard. Please see if your questions can be resolved on one of these pages before attempting to call an agent for assistance.
Also, please note that you do not need to contact the Colorado unemployment call center phone line for any of these reasons:
- Report Colorado unemployment fraud, including identity theft. A fraud alert should be reported using the form on ColoradoUI.gov. There is a separate form for an individual fraudulent unemployment claim and employer fraud.
- Ask for a copy of your 1099-G tax form. You can do this on ColoradoUI.gov.
- Address a Program Integrity Hold on your account. Instead, fill out your Program Integrity Holds form on the website.
- Questions about your employer account. The call center cannot address these questions. Here is the Colorado unemployment phone number you should call instead:
- Denver Metro: 303-318-9100
- Toll Free: 1-800-480-8299
Information to have ready when you call:
Before you call a Colorado unemployment phone number, be proactive and gather all the information you will need to provide. Have all the information you may be asked to give right in front of you before calling so that you can avoid having to scramble for the information during the phone call or being forced to call again later.
Here are some examples of relevant information and documents you should collect prior to your phone call:
- Social Security number
- Current address (both residential and mailing, if they differ)
- Phone Number
- Date of Birth
- Email Address
- Bank Account and Routing number (if you want to set up direct deposit)
- Alien Registration number and Work Authorization Card/Document number (if you are not a United States citizen)
- Union name, address, local number, phone number, and contact person (if you are a Union member)
- DD 214 Member 4 form (if you were in the United States military)
- SF-8 or SF-50 form (if you were a federal government employee)
- Tax forms 1040, 1065, 1120, or 1120A (if you were self-employed, an independent contractor, or a gig worker)
- Information about your Employment History during the last 18 months, including the following:
- Names, addresses and phone numbers of all employers
- Start and end date of each job
- Return to work date (if applicable)
- Reasons why each of your jobs ended
- Salary or Rate of Pay for each job
- Tax documents
- Amount of any additional income and date it was paid to you