Colorado Unemployment Phone Numbers

At times you just have to talk to a live person to get answers to your questions. In that case, you can call to the following numbers as per your queries.

Issues Contact Information
File-A-Claim or Make Inquiries


Monday through Friday from 7:30 a.m. to 4:30 p.m. (MST)

Denver Metro (303) 318-9000

Toll-Free (800) 388-5515 (outside Denver-metro area)

Fax: (303) 318-9014

Spanish Denver Metro (303) 318-9333

Toll-Free (866) 422-0402

Hearing Impaired (TTD) Denver Metro (303) 318-9016

Toll Free (800) 894-7730 (outside Denver-metro area)

CUBLine Online and CUBLine

303-813-2800 (Denver-metro area)

1-888-550-2800 (outside Denver-metro area)

  • Claim or payment information–Press 1
  • Address change–Press 2
  • PIN change–Press 3
  • Frequently asked questions–Press 4
  • Request payment–Press 5

Unemployment Insurance Appeals

303-318-9299 (Denver-metro area)

1-800-405-2338 (outside Denver-metro area)

Monday through Friday from 7:30 a.m. to 4:30 p.m. (MST)

Equal Opportunity

  • U.S. Equal Employment Opportunity Commission (EEOC) enforces federal antidiscrimination laws.  1-800-669-4000 (toll free)
  • Colorado Division of Civil Rights enforces Colorado antidiscrimination law. 303-894-2997
  • If you believe that the UI Program discriminated against you on a claim, contact the Equal Employment Opportunity Commission at 1-800-669-4000

Mailing Address or Telephone Number Change

If your mailing address or telephone number changes, you may report the change by calling CUBLine at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area) or by selecting the option for reporting an address or telephone number change from the UI CCC menu at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area). You can also log into to your online account to update the address.

Be prepared for long wait times because many people try to get through someone who can assist with unemployment claim questions. Even though it’s frustrating to wait so long, be polite to the person you get connected to and they will help you in every possible way.

  1. Had a fraudulent claim made on my SSN and now when I need to file my own claim, I can’t. Filled out all the required forms and spoke with an agent, but still ahve been waiting for my account to be cleared so I can make a claim. It has been months and I am at the end of my healthcare coverage so I need this claim! I can’t seem to get anywhere with this or speak to anyone since my callback 4 weeks ago. I’m beyond stressed.

    1. Erika,

      I can understand your situation. The Unemployment Office might be inundated with requests. Please continue following up regularly.

  2. 1) I was given a penalty for “overpayment” and gave bank access to pay the $5000 fine. CDLE took $2100 extra and never told me about the overpayment. I have been calling several depts for 6 months and nothing has happened. Promised calls that never come, pay that never arrives. I have been consistently passed like a hot potatoe ending with no resolution. How can I get a person who has credentials to fix this???

    2) Back pay – I submitted the back pay form and it took 6 months for a response (that I called in to verify) only for an instant decline. I NEED SOMEONE WHO HAS AUTHORITY TO REVIEW MY ACCOUNT!!!

    Extremely tired of no accountability here. I have dedicated MONTHS to this and lost more than you can imagine. Is there anyone capable of handling state errors and facilitating repayments????


    1. I am having the same issues. Overpayment and requested backpay. Now every week i submit gets instantly denied. I haven’t been paid in months. I talked with an agent weeks ago and they said my issues should be resolved within a week. I waited and nothing happened. When trying to reschedule a callback with a claim specialist, the recording tells me there is nothing available. How do I get ahold of an agent now? Any ideas? I NEED HELP.

      1. Jesse,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        1. Who can we contact? I have a claim started since January and still no payment. Made and appointment thinking I was going to talk to a live person, got there and it was a phone. Told me my issue would be resolved in 3 weeks. It’s been over a month and still nothing. Who could I talk to??

        2. Jose,

          The best way to sort this would be online. Please login with your ID and password and check for available options.

  3. I repaid a 13, 419 overpayment in early September. I have never received a receipt for my payment, and it does not show up anywhere on My UI. What do I need to do to get proof of payment?

    Victor Glaze
    Fort Collins, CO

  4. My regular unemployment check is on “payment withheld” status with no explanation as to why. I did get through to a live agent once, who went through my account and couldnt figure out why as there is no correspondence in regard to this. I have a virtual appointment set up but really cant wait a week and a half to get this straightened out.

  5. I had been receiving my unemployment regularly, then all of a sudden, this week, my check is on “payment hold” status. I have called and did get through to a live person once who told me to call the other number to schedule a virtual call back. I did this, but the call back isn’t until Jan 28th. I truly need this money before then.

  6. Both my and my husbands regular unemployment accounts say “payment hold”. Unable to get a hold of a live person and call back isn’t until 1/28/2021. I did call the 303-536-5615 and actually spoke to a real person. She was unable to find any documentation in the system as to why my account says “payment hold”. We are about to be evicted and really was relying on our unemployment checks this week.

    1. Rosalie,

      The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible.

  7. My status is saying pending approval after weeks of it already being approved I’ve tried to use the virtual assistant but its asking for a docket number that i do not have i want to figure this out before my next request date but i cant speak to a real person because there is no slots left for scheduling a call back anyone know how i can get ahold of someone or even why this is taking so long?

  8. i am trying to request my payment online but they are saying my workforce center is not filled out on my claimant and i need help trying to go back into my claimant to fill it out. How do I do that,

  9. My PUA account is locked and have been trying to reach Customer Service since last two weeks. Pls kindly see to my problem and help me solve it. Thanks

  10. My account was locked months ago I’ve call over and over and nobody can help. I’ve been self employed even filed taxes as self employed and I ordered a callback waited a month and waited all day by the phone and not a call then I called the number where they don’t know anything and get told I can put you in for another callback and it will be another month or you can just wait and see if they call you.i have children in the house and I help my 70 mother out and have dogs that suffer for over 4 and s half months for a reason I don’t know why .

  11. Did u try just hitting on the spaces above your keyboard where u see words being typed I had to type out the entire number all I saw was blank spots w dashes I typed my soc then I hit check mark it popped in the window try it

  12. ive exhausted my regular unemployment and my peuc and im not sure what to do next. There is no one to talk to at this time over the pohone until November 23rd and i have no money coming in. Ive been applying for jobs but have not gotten a call back as of yet

  13. I need to speak to a person. Apparently there are no times available to speak with a person. The virtual assistant cannot help. I cannot find my answer online. There is no one to email. How am I suppose to get anywhere?

    1. Max,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      1. I need help with my unemployment claim. I javnt bern paid in almost 4 weeks my gamely realy needs these payments. I took mr 2 weeks to schedule a call back and I never recieved the phone call back on the scheduled date. What can I do? No the assistant says no open slots the whole year. Pleadr help me 970 556 8230

        1. Joseph,

          Please note this is a private forum. The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  14. I have an active unemployment claim and My payment says its being withheld. It says it has been paid but it is not in my account. There is no explanation of why it would be withheld. I have tried scheduling an appointment to talk to someone but the virtual assistant says there are no times available. WHY IN THE WORLD ARE THERE NO LIVE AGENTS?!?! Can a human PLEASE conact me for help. Please and thank you.

    1. Aspen,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  15. Account i guess is on hold, no password or pin is working, and i cant talk to a live representative. Cant log in to my account to check anything

  16. I am an unemployed Clergyman. I filed for the PUA Benefits and was found eligible. The week of June 16th, there was a big news article about the unemployment pandemic scams and there were 5800 accounts frozen, mine being one of them. I provided verification of the Church including the FIN. I believe all the necessary documents are on file with the SOS, I also have called the specific PUA Hotline and spoken with Natalie a CO Unemployment Agent whom stated my file was under review. This is week #5 without a word from the unemployment division despite my file says a letter was mailed from Unemployment on 6/19/20. I also haven’t received any weekly benefit, why?

    1. Janie,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  17. I filed for unemployment after my last day of work March 20, 2020. My claim was accepted and I was issued a pin number and was told my first date to call in was April 12, 2020. I was taken to the hospital the night of April 7 and got back home May 29. For some reason there was 1 payment deposited in my account on April 10. My status on my unemployment page say inactive. I need to re-open my account but cannot do that online. I have tried. So I need to speak to someone at unemployment. However, I have spent hours and hours on the phone and every time I get the recording that says due to the high volume of calls they are unable to take my call and to call back. What is a person supposed to do? This is rediculous! I know there are many people out of work but there should be a better way to handle this.

    1. I hope you got a call back. You can click file a new claim and request a callback on the website. They will call back in about 3-5 days to help you file your claim

      1. Hi, we are in same boat. The wages were sent with the last one showing $0.00 also and now it does not let you refile, we are gridlocked.
        And the call back date ask if 11/18/20 is soon enough?

    2. Absolutely this is B.S. I am in the same situation and with .14 cents in my account …..How am i suppose to LIVE?!!!!!

  18. If we have had a claim opened back up due to the current Corona virus and the account is from 9 years ago, how do we access our PIN number? I want to verify that my bank information is correct before requesting payment but cannot because it asks for the PIN number which I have forgotten over the course of 9 years. I also cannot get through to any phone number listed.

    1. Brianna,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      1. My benefits were put on hold 3 weeks ago as the ppu ended. I was receiving everything normally, then received 1 payment for the 200 dollar per week, as it says i would receive until employed or it ended the following year. Then the deterion changed, i received nothing and am still waiting for the letter that was supposed to be mailed, I called and am waiting till oct 29 for a callback. Xcell is about to shut my power off, theres no jobs still and that money is terribly needed, the account status is active i still have 8000 in benefit payment left, and do not know why this abruptly change after receiving the benefits for these last months. As per the mandate and protocol. I dont know what to do, and whats worse is maybe Colorado cut benefits once the federal money ran out as i like others fell onto a category of starting a job that was lost do to pandemic. If so, again as the executive order is being worked out, I would still be receiving that as i should have sttill been receiving the end of the extended benefits as your correspondence told me and informed me. I am really in a panic, as theres no way I can fathom why my determination was good and now isn’t nothing changed, except more business closing and i really need to have someone explain to me and help me correct this travesty. Its not okay as no letter has come, the qualifications we accepted and all.benifuts were applied as per the coronavirus mandates, then stop and held with no way to communicate??!!! This isn’t something anyone was or is ready to deal with, but it cannot be that i loose benefits before i have found someone hiring, or my actual benefits run out. I have to resolve this before mon. I barely got to keep my home and services, now ill have no power and already out of life essentials. How do I find out what happened how do I get someone to correct it as theres a huge mistake or bad joke . Between my car stolen, and losing benefits that are there im still doing weekly and status is active good and no correspondence to inform me of anything and no contact information. Some one help me. Before mon please, I cant have almost made it and lose all now especially when I have benefits still how am I the only one that lost them once the pandemic compensation expired. ?? And how does this now affect the presidential order ? Will I not receive the 400? I need to resolve this before my mortgage is severely default as I just got everyone except excel and internet to give me breathing room. My son started college its just us as Alisn passed , he and I, i more so depended on the remaining months as the reality of job seeking is unfruitfuil . Whats the best way to get through????!!

  19. I am self -employed but had to close my business per Govenor’s authority. Can I apply for unemployment insurance under the provisions of state guidelines? Thank you

    1. Under the new guidelines you may be eligible for unemployment insurance. Please click here to read more. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

    2. I am trying to talk to someone to get my 1099 so I can file for taxes with my husband and they are requesting the 1099. I have had no luck in reaching anyone and not to mention I cant even log into my UI portal. I need this form. How can I get this form. This is soo frustrating that no one is available to answer this and I been trying for over 2 weeks!!!

  20. when i try to register for ‘myuiclaimant’ it states that I m already registered and will not proceed. What do I do?

    1. I have the same respond that myuiclaiman it’s already registered, i couldnt even find any confirmation email that supposed to be expired in 90 minutes after my ui registration.

    2. After being locked out of my account for months and not being able to claim my weekly claims because my birthday was incorrect but nobody would talk to me about my account because I couldn’t verify my information because my birthday was changed even though my birthday is in my same my whole life finally got to talk to somebody October 22nd which I’ve been waiting since July 27th and they fix my birthday but all the weeks that I have claimed have all got a zero balance they’re not going to pay me on the back pay said I don’t qualify for some reason something about program Integrity what does that mean

  21. My boss is closing his business so therefore I no longer have a job. I have been employed with him since August 2017 and my last day with him is 03/26/2018. I noticed that unemployment asks for what looks like 3 years of employment. I quit my last 2 jobs for better pay will this hurt my claim from my current employer?

    1. Karen,

      In most cases, it’s only your last job that matters. If you’re being laid off due to involuntary reasons, you can be eligible to claim Unemployment Insurance benefits. Please consider applying.

      1. I hope you got a call back. You can click file a new claim and request a callback on the website. They will call back in about 3-5 days to help you file your claim

  22. I was laid off due to a reduction in force 12/6/17. I received my last paycheck week ending 12/15/17. Starting 12/16/17 I will receive severance pay for 16 weeks. Can I file for unemploiyment as of 12/16/17 or do I have to wait until the severance pay ends?

    1. Christine,

      Under such circumstances, you may not qualify to receive UI benefits in the future. Please call the Unemployment Office for further details.

  23. I have called the inquiry call center line, the CUB line, and the appeals line to try and find out why my payment wasn’t issued to my card. I’ve been hung up on 7 TIMES and never once transferred to an agent. I CANNOT get anything I need done through the automated system. Everytime it says I need to talk with an agent, I get hung up on or returned to the main menu without the option of talking with an agent.
    I MUST talk with someone to get my question answered, it’s not available online or in your FAQ. Who can I call? How do I reach someone? Can someone just call me?
    Please help me.


    1. Brad,

      Please note we’re a private forum and would not be able to arrange a call back from the authorities. Please visit the official website to find out additional contact details.

  24. I’ve been an operations supervisor for 8 years and have been dating the secretary for 11 the manager that promoted me knew about us as well as every manager since. I was just informed that it was not acceptable and am now being demoted as well as take a pay cut.

    1. You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  25. I am trying to find out if I am able to start a claim with your system. I have misplaced my pin number and cannot continue with the automated system.

    Please advise.

    Thank You

      1. I tried to call the claims center because I lost my PIN, and without knowing my PIN, they will not refer me to a representative. What should I do?

        1. Jan,

          There should be an option to reset the PIN. Please explore or consider visiting an office in the vicinity for immediate help.

    1. Some states allow provision of both while some don’t.

      Please call the Unemployment Office in your state for further clarification.

  26. I live in Colorado springs and I’ve been working for 3 months. Recently, my schedule changed and going to see if there’s another shift and I’m not sure if they may fire me for possibly not being able to work the new shift. So I wanted to if I would be eligible for unemployment even just after 3 months and earning about $3,000 already. If not, how long does someone have to work to be eligible because I find the base pay thing a bit confusing?

    1. Jim,

      Firstly, if they fire you due to voluntary reasons, you will not qualify. Do check the Benefits Calculator to ascertain the eligibility. The tool considers the recent most base period.

  27. I am filing “Job attached” unemployment. When I did the estimator it showed that I would be paid less if I claimed before 12/30/2015. My question is, if I claim now 12/7/15 and it takes 4-6 weeks to get approved and then 1 week for a waiting period, I will be after 12/31/2015. Will I get paid the higher amount that was showing if I waited until 12/31/15 to get the claim started? I can wait until 1/1/16 to receive my first check, but if it takes 4-6 weeks plus a waiting week, I need to file now. Just want to know if I can get the larger amount of money because I will not be receiving a check until January.

    1. I don’t think it will be a case of bigger payment if you file later.

      Please call the claims center for further information in this regard.

  28. I was just layed off and wanted to know if I can start a claim for unemployment if I received a severance package. If not when can I file a claim after the severance has expired.

  29. got out of the US Army in 11/2012. Went to school until 4/2014, wasn’t for me. Was getting paid to go to school by VA. Now since I am out of school. Can and how do I apply for unemployment?

    1. Please check with the labor dept in your state as you were in the army and looks like your schooling was sponsored.

  30. Hi! I am to be let go then end of August. I have a direct sales job at 100% commission and can not make my quota. I completed the benefits calculator and it shows $454 per week. It doesn’t ask me about a pension I rcv from a previous employer. How does the receipt of pension payments affect my potential UI payments? Thanks

    1. It may or may not affect your unemployment. When you complete the actual application there will be questions that help determine what impact (if any) a pension payment will have on your benefits.

  31. Please help me change my tax withholding on my claim. Since the beginning, i have had federal and state taxes taken out each time. I believe enough taxes have been take out for the year. I wanted switch to having NO taxes taken out.

    The first time I attempted to make this change on the self service myuiclaimant site, I thought I had changed it, but after saving my selection, it did not show a change. A few days later I checked and it still showed the change I had requested had not been made. I made a second attempt and waited a few more days. After checking, i saw no change was made, it still showed federal ansd state taxes being taken out. Last night I tried again to make this change and the drop down menu blocked me from trying! Can you do this manually for me? Thank you for your help!

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