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Connecticut Unemployment Contact Information

Connecticut Unemployment Benefits

Connecticut Unemployment Phone Numbers

You can take care of most Connecticut unemployment insurance matters online using the ReEmployCT online portal. However, if you ever need assistance from a live representative, you can reach out to the consumer contact center by phone for help.

Consumer Contact Center

  • (203) 941-6868
  • (860) 967-0493
  • (800) 956-3294
  • TTY – 711 or (800) 842-9710

Customer service agents are available to help Monday through Friday, 7:30 a.m. to 4:30 p.m.

wdt_IDDepartmentPhone Number
1Unemployment Claims203-941-6868
2TTY711 or 800-842-9710
3Report Fraud800-894-3490
4Appeals 860-566-3045
5Board of Review860-566-3045
6Disaster Unemployment Assistance860-263-6770
7CT Department of Labor860-263-6000
8U.S. Bank ReliaCard866-328-1265

The Connecticut Department of Labor’s unemployment consumer contact center is a valuable resource for people facing unemployment-related challenges. Staffed with knowledgeable professionals, the center can assist with a wide range of issues. They provide guidance on filing unemployment a weekly claim, navigating the application process, and addressing any discrepancies or delays. Additionally, they offer support with understanding eligibility requirements, resolving benefit payment concerns, and answering general inquiries about unemployment insurance. 

Appeals/Referees Hearings

(860) 566-3045

Connecticut’s appeals/referee’s hearings phone line serves as a crucial avenue for those seeking a resolution to unemployment benefit disputes. This dedicated phone line allows you to schedule hearings with appeals division referees to present your case and provide evidence in support of your claims. 

The line is designed to address a variety of appeals issues. By leveraging this resource, you can receive fair and impartial hearings, have your concerns heard, ask questions about Connecticut employment law, and potentially overturn unfavorable determinations.

Reporting of Fraud

(860) 263-6325

The CT DOL  reporting of fraud hotline is a resource for people who suspect they have fallen victim to unemployment fraud. By contacting this hotline, you can report any suspicious activity related to Connecticut unemployment benefits, such as identity theft, fraudulent claims filed under your name, or unauthorized use of your personal information. The hotline assists in investigating and addressing these cases promptly, protecting you from potential financial and legal repercussions. 

What information will I need when I call? 

When calling the Connecticut consumer contact center about unemployment benefits, it is helpful for claimants to have the following information ready:

  1. Your Social Security number: This is a unique identification number assigned to you by the government.
  2. Your claimant ID or confirmation number: This is a reference number provided to you when you filed your unemployment claim.
  3. Personal identification details: Be prepared to provide your full name, date of birth, and contact information.
  4. Employment history: It may be necessary to provide information about your previous employers, such as their names, addresses, and employment dates.
  5. Documentation: If you have any documents related to your unemployment claim, such as your decision letter, Notice of Hearing letter, etc.

Connecticut Job Center Locations

American Job Centers in Connecticut are valuable resources for job seekers who are receiving unemployment compensation. Each local center offers a wide range of services to assist you in your job search and career development. Job seekers can access various resources and tools to enhance their employability, such as job listings, resume writing assistance, interview preparation, and skills assessment.

American Job Centers also provide workshops and training programs to help you acquire new skills or upgrade your existing ones. Additionally, these centers offer personalized career counseling and guidance, helping job seekers explore different career pathways and make informed decisions.

wdt_IDNameLocationPhoneCenter Hours
1Bridgeport American Job Center2 Lafayette Square
350 Fairfield Avenue
Bridgeport, CT 06604
203-455-2700Mon-Fri 8:00 am - 4:30 pm
2Danielson American Job Center562 Westcott Road
Danielson, CT 06239
860-774-4077Virtual Services Available
Mon-Fri 9 am-4 pm
Walk-In Services Available
Mon-Wed 9 am-4 pm
In-office services by appoint only Thur/Fri.
3American Job Center - Derby101 Elizabeth Street
Derby, CT 06418
203-734-3443Mon-Fri 8:30 am - 4:30 pm
4Enfield American Job Center170 Elm Street
Asnuntuck Community College - Room 155
Enfield, CT 06082
860-899-3514Mon-Fri 8:00 am - 4:00 pm
5Hamden American Job Center37 Marne Street
Hamden, CT 06514
203-859-3200Mon-Fri 8:00 am - 4:00 pm
6American Job Center - Hartford500 Main Street
Hartford Public Library
Hartford, CT 06103
860-256-3700Mon-Fri 8:00 am - 4:15 pm
7Hartford CT American Job Center60 Weston Street
Hartford, CT 06120
860-256-3700Mon-Fri 9:30 am - 4:15 pm
8American Job Center - Manchester893 Main St
Manchester, CT 06040
860-899-39600Mon-Fri 8:30 am - 4:30 pm
9American Job Center - Meriden87 West Main Street
2nd Floor
Meriden, CT 06451
203-238-3688Mon-Fri 8:30 am - 4:30 pm (by appt)
10American Job Center - Middletown398 Main Street
Middletown, CT 06457
860-200-6807Mon, Wed-Thurs 9:00 am - 4:00 pm
(appointment only)
11American Job Center - New Britain260-270 Lafayette Street
New Britain, CT 06053
860-899-3500Mon-Fri 8:30 am - 4:30 pm
12American Job Center - New Haven560 Ella T Grasso Blvd
Building 3
New Haven, CT 06519
203-624-1493, Ext. 240Mon-Fri 8:30 am - 4:30 pm
13American Job Center - Stamford141 Franklin Street
2nd Floor Suite 211
Stamford, CT 06901
203-353-1702Mon-Fri 8:30 am - 4:00 pm
14American Job Center-Torrington62 Commercial Blvd. Torrington CT.
Torrington, CT 06790
860-496-3500Mon-Fri 8:30 am - 4:30 pm
15American Job Center - Montville601 Norwich New London Turnpike
Suite 1
Uncasville, CT 06382
860-848-5240Mon-Fri 8:00 am - 4:15 pm
16American Job Center Waterbury249 Thomaston Avenue
Waterbury, CT 06702
203-437-3380Mon-Fri 8:00 am - 4:15 pm
17Willimantic American Job Center-East1320 Main Street
Willimantic, CT 06226
860-450-7603Mon, Wed 9:00 am - 4:00 pm
Thurs-Fri by appointment only

Connecticut American Job Centers Services

  • Career counseling
  • Interview preparation
  • Job listings
  • Resume writing assistance
  • Skills assessments
  • Workshops and training

Career counseling

Trained career counselors at the American Job Centers in Connecticut offer personalized assessments, helping you identify your skills, interests, and goals. They provide valuable resources and information about in-demand industries, career opportunities, and training programs. They can assist in developing effective job search strategies, enhancing your resume, improving interview skills, and exploring networking opportunities.

Interview preparation

American Job Centers in Connecticut provide invaluable interview preparation services to job seekers, equipping them with the skills and confidence needed to excel in job interviews.

These centers offer personalized guidance, coaching, and resources to help people navigate the interview process successfully. Trained professionals assist in honing interview techniques, improving communication skills, and developing effective strategies for answering common interview questions. They provide mock interviews, allowing you to practice and receive constructive feedback to enhance your performance. Additionally, the centers offer tips on professional appearance, body language, and appropriate etiquette during interviews.

Job listings

American Job Centers in Connecticut provide a comprehensive range of job listings, offering a valuable resource for individuals seeking employment opportunities. These centers curate and maintain an extensive database of job openings across various industries and sectors. Job seekers can access up-to-date listings that include both full-time and part-time positions, as well as temporary and contract opportunities.

The job listings feature a diverse array of roles, from entry-level positions to advanced career opportunities. American Job Centers also help with narrowing down search criteria, refining job preferences, and connecting unemployed workers with potential employers.

Resume writing assistance

Job seekers can access resume writing assistance from their local American Job Center, helping them craft effective resumes that stand out to potential employers.

Career experts offer personalized guidance and expertise, working closely with you to create a professional resume that highlights your skills, qualifications, and experiences. They provide insights on formatting, structure, and content, ensuring that resumes are tailored to specific industries and job positions.

The resume writing assistance includes help with keywords, optimizing resumes for applicant tracking systems, and showcasing relevant achievements and accomplishments. Additionally, American Job Centers offer workshops and resources on resume writing best practices, enabling individuals to continuously improve their resume-writing skills.

Skills assessments

The career experts at the Connecticut American Job Centers offer valuable skills assessments to help employees identify and evaluate their strengths, abilities, and areas for development. These assessments are designed to provide a comprehensive understanding of your skillset, allowing you to make informed decisions regarding career paths and job opportunities.

Job seekers will go through various assessments, which may include aptitude tests, interest inventories, and personality assessments. The results help you gain clarity on your talents, interests, and areas where you can further develop your skills. The skills assessments also help career counselors in providing personalized career guidance, recommending training programs, and matching individuals with suitable job opportunities.

Workshops and training

There are a wide range of workshops and training programs available at American Job Centers that are designed to enhance job seekers’ skills, knowledge, and employability. These workshops are on a variety of topics, including resume writing, interview techniques, job search strategies, and networking skills. They also provide training programs focused on specific industries or occupations, equipping individuals with in-demand skills and certifications.

These workshops and training sessions are facilitated by experienced professionals who provide valuable insights, practical tips, and hands-on exercises to help participants develop their abilities and confidence. Whether you’re looking to enter a new field, upgrade your skills, or reenter the workforce, the workshops and training offered by American Job Centers provide valuable resources to support your professional growth and increase your chances of finding meaningful employment.

  1. I need to file unemployment but the account I had set up from 15+ years ago isn’t accessible because I do not remember the email address I used to set it up. I All I need to know is how to change my login info/email so I can file electronically. I can’t even set up a new account because my ss# is linked with my old email. I’ve been trying for a week now to contact someone! Tina the virtual assistant doesn’t help, either. PLEASE HELP…

  2. I have not received my last two weekly benefits. I have repeatedly tried calling only to be told to call back tomorrow. Please respond!!!

  3. Hi- I am trying to reopen my unemployment and I am not able to open my account. I have an account and card . I was on unemployment and then off unemployment for several months however, due to covid increase I have no work. Since the beginning of January I am out of work once again due to covid. Please, I try to call the phone numbers provided to me to re open my account and the recording hangs up . I tried to reopen claims and it will not allow me. I am concern for my bills and groceries. Please, could anyone e-mail me on how I can reopen my unemployment account. Thank you

  4. i am currently waiting for my claim to be released. Cans someone explain why I haven’t received it yet? I was sent a letter explaining the amount but nothing released.

  5. Good Morning,
    I have been filing claims every week without a problem. But now they have a process where you are to receive a verification code via email to be able to access your account. I never receive an email with the code. They seemed to have fixed it for one day, but I am back to not being able to access my account or file my claim. I have reached out through email multiple times with no success. And, if there is a way to “talk” to someone, I haven’t been able to find it. Can you guide me?
    Thank you

    • Lynn,

      Please do consider the option of visiting an office in the vicinity. The Unemployment Office might be experiencing a shortage of staff.

  6. I have been trying to file my weekly claim since Sunday and it is not going through, I have left several messages everyday and have not received a call back yet. With the holiday coming we need food. Please help us get in touch with a person.

    • Thomas,

      There might be no “Live” person available. Please consider the option of visiting an office in the vicinity if feasible.

  7. I filed an unemployment claim in Missouri on 09.29.20. I moved to Bridgeport, Ct recently. Missouri office told me to register with the Bridgeport office. How do I get information about how and where should I go?

    • Marsha,

      I suggest you this online, on the department’s website. You’ll need to register and login to enable transactions.

  8. There was a glitch and I haven’t received any $$$ since April…I was finally able to speak with someone on July 2nd. My debit card arrived this week with only one week’s worth of $. My account with UI shows ever week has been paid. I cannot get anyone live and am waiting in the online chat queue for an hour so far.

    • Did you have any luck.i have same problem and cant get anyone on the phone and email they list doeant answer claim questions.

    • Cindy,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  9. Hello, can someone please advise on what to do if you receive the code 108 and your payment is held. I have searched the website there is no info regarding this issue. I have tried calling, and it just hangs up after recording. I understand they are overwhelmed, I just need to get to the bottom of this issue. Thank you!

    • My claim is being held says reason on message on right hand side when I click “ need receipt of new address “ I’m unaware of what that means when filing I used my correct current address not understanding what they need can’t contact anyone for over a week !!

    • Did you ever get a response? I have the same issue, sent them an email last Wednesday and still waiting for a response back
      Thanks Kim

  10. I am having issues getting the process done online .i can log on and see all my past actions but when I try to file it says my email is not recognized , even though my forgotten password was sent to it. I realize you are overwhelmed but I have custody of my grandson so have savings to fall back on and I’m in a bad way thank you for your time clint ps it won’t let me start a new account because my social is in the system

    • Clinton,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  11. I completed an application online for unemployment due to COVID-19. I used my work email to submit the claim, not realizing that my boss temporarily disabled the email account while we are shut down for the time being. After speaking with my boss and explaining the situation, she re-opened my email account, however, I still never received an email about my unemployment claim. I submitted the claim last Friday (March 20, 2020) and still have not received any information about unemployment. I realized the email may have bounced back while my account was disabled and my claim never went through. I attempted to resubmit a new claim, however, I keep getting a notice that my social security number is already in the system and I am not allowed to submit a new claim. I do not know what to do from this point and all phone numbers I have tried calling keep hanging up on me. I keep getting redirected to the same website every time and no matter what I click on, nothing works. I am not able to edit my email address, nor am I able to start a new claim. It is incredibly frustrating and stressful to not have the ability to speak to someone who can help, clearly the website is not capable of solving my issue and I need further assistance. If anyone knows who I can contact I would greatly appreciate your help.

    • Laura,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  12. I am furloughed due to COVID 19 and I filed last Friday. After I put all the info and received e-mail that my claim has been submitted. My co-worker, at least got the e-mail and was able to see the info but they said i have to wait and when I tried to go in, mine is ineligible and says “ you have not been authorized to file a continued claim via the internet”.
    I can wait for my claim but I am waiting for my file to be activated and the phone number they have it on, They dont want you to call in for any questions.

    • Clara,

      Please wait. There will be thousands of application for the office to be processed. Make sure to check the status at regular intervals.

  13. I have been laid off due to COVID 19. I applied for unemployment and have not received any email confirmation. I tried filing my weekly claim and i keep getting an error message saying “i missed filing the previous week”. I was not trying to file for the previous week as i had just been laid off. I put in a form for being locked out of my account. I had previously reported when i started my new job and stopped receiving benefits. So I don’t understand what is going on. I sent an email out to the DOL. I cannot speak to anyone over the phone. I keep getting hung up on. HELP

    • We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. Your state has activated the ‘emergency funding’ program authorized by the federal government. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

  14. I need a written paper of what taxes were taken out of my unemployment
    Checks please.
    For taxes to be filed
    Roberta Thibeau
    476 Boundline Road
    Wolcott , Connecticut
    06716. Thank You

  15. I applied for UE over a month ago. I have never collected before I have 4 kids at home and no other income coming in. I can not reach ANYONE by phone, and haven’t received any word on my benefits. It just says 42- H what the heck!!??

  16. I have received a Monetary Determination of UE Comp Benefits. What do I do now? Do I have to file a weekly claim?

  17. I returned to full time work and indicated it on my weekly claim. A message appeared stating that I needed to provide additional information on the UI-OnLine site. But when I clicked the link, I was taken to the main page and could not find
    a way to proceed. I am not expecting a payment and will most likely not be receiving benefits until I’m laid off in October or November.
    Is there anything else I have to do?

    • Tony,

      Please make sure to complete all the processes online or at least ensure they reach a logical conclusion. If you have any questions, please call the Claims Center for help.

  18. I signed up for unemployment but I am not about to claim. I did not receive a call , email or letter from unemployment. Please help. I am eligible but the website goes around in circles and I can not claim.

    • Jovan,

      Please wait for 7-10 business days for the determination process to get over. If you haven’t still heard after this time period, please chase the office by calling the Claims Center.

  19. The other email I used for the account I don’t have access too does anyone know the number to call for me to change it

      • It essentially means verification/validation of the facts submitted by your during your claim application. On the basis of facts, UI benefits will be approved.

    • Cliff,

      It generally takes around 7-10 business days for the first communication to arrive. Please follow up if you don’t hear within this timeline.

  20. last week I filed for unemployment it was a partical had no problems , This week i file for full unemployment and now its on hold for a potential problem ? who do I talk to ? I didnt get an email .
    live chat doesnt seem to ever be available talk about frusterated

    • Pamela,

      I hope you were able to clarify the reason for hold with the office. Please visit the official website for alternate contact details.

  21. Hi there,
    Where is the best place to go to speak to someone directly about my unemployment benefits? I live in Glastonbury

  22. Hi-

    I opened a LLC years ago and found out it is still active. I need to file unemployment as i was released from my full-time job. Do I have to mention the LLC as self-employment even though I have never made any money at any time from it? Thanks.

    • Mike,

      Yes, please declare all types of employment and earnings in between. You may call the Claims Center for more information.

  23. a friend of mine is getting the You are not authorized to file message when he calls or tries to file his claim online and he can not get ahold of anyone to find out what that means, can someone here tell me

    • Tiffany,

      That is strange! We’ve never heard about that before. Perhaps, you can call from a different phone number or consider the option of visiting an office in the vicinity to know more.

    • I filed my weekly claim but selected “yes” for changing my mailing address and I even submitted a change of address, and my claim was put on hold with a “109” message. Is there something I have to give the labor department or just wait?

    • Joseph,

      Please call the Claims Center and speak to a representative if you’re having difficulties filing over the phone.

    • Katelyn,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  24. i have claims saying they were paid 4 times @i just realized i put an old routing number of mine instead of my current one. what to do ????? help !!

  25. I opened and initial claim and now I want to cancel it, I do not want to file for UE. How can I reach someone to remove the claim?

    • Received an email stating I was supposed to start filing my weekly claim beginning this Sunday April 5, 2020. I followed the instructions to the letter went to click the green button like it said & it keeps telling me im Ineligible to file because i missed a week. I didnt miss a week only received approval letter Friday April, 3. Now what?

      • Jon,

        There will be no support. Please explore the Resources or FAQs section to find a possible answer to your question.

  26. How can I get to speak to a real live person at the CT DOL? Whenever I call and chose the correct options it just ends the call. Are there any live people there? I have tried calling off peak hours (If there is such a thing)There isn’t even an option to request a call back. Very frustrating.
    Help!! Please!!

    • Paul,

      The phone lines were probably busy due to the holiday season. Please try now (off-peak hours) or visit the website to find answers to your questions/issues.

  27. I need someone to call me at 860-558-7388. My weekly benefits after taxes is $428 going into my account. This morning the check that posted was $265 and I need to know why. How are you supposed to pay your bills when you count on a certain amount of money and then you don’t have it and then you don’t get worn that you’re going to do this please call me as soon as possible

    • Lorraine,

      Please note this is a private forum and we do not have access to your claim file. Please call the Unemployment Office on the phone numbers provided for an update.

  28. Hello,

    I have a claim question and have called many times. Each time I’m told there is a long wait time and to call back. After that, the phone is disconnected. Can someone please call me ASAP?
    Thank you

    • Scott,

      Please note this is a private forum and we would not be able to arrange for a callback. Please try calling during off-peak hours such as afternoons or visit the website for hassle-free management of claims.

  29. Filed for unemployment it took a week on the automated system, I been denied with a list of causes spent the last week trying to talk someone 100’s of phone call just get disconnect or the phone just rings! This just another example how CT has failed it’s residents. After 30 year the company close tax burdens and state budget issues.

    • David,

      I can understand your situation. Why don’t you try other means of contacting the office including the option of visiting an office in the vicinity?

  30. The telebenefits line is always ‘experiencing a high call volume’ and disconnects me. I’ve been calling 4 times a day for the past 5 days to try to reset my online account which was locked for security reasons and the only way to access it is through phone. I’ve called all hours of the day from 9am up until 4pm and never gotten through. When exactly is it not peak hours and why exactly can’t you just put people on hold like every other government agency??

    • Nick,

      I can understand your frustration. Please note we’re a private forum. Perhaps, you can find answers to your questions or resolve a query by visiting the official website of the Unemployment Office. You can even apply for and manage your claims online.

  31. I am trying to extend my benefits your phone system does not allow me to talk to anyone I’ve tried the website they are very confusing please advise

    • The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  32. I am trying to file my CT unemployment claim. It told me I was on hold then sent me a “Further action required” but NEVER TOLD ME WHAT THAT WAS. It told me I can file a continued claim which I did. This was last week. I haven’t received any information since then. Every time I call I cannot get through. It just hangs up on me. Calling at peak or non peak has made no difference. I can’t even file online and it tells me to call them. Which I do… only to never actually get through to anyone. This Is BEYOND frustrating.

    • I can understand your frustration.

      Perhaps, the only option left for you is to consider the option of visiting an office in the vicinity.

  33. My employer has laid me off due to lack of work for 2 weeks. I went online and filled out and submitted the required information on the unemployment website per instructions. Received an email saying to call in because they hae questions for me. Have been calling several times a day for 2 days now and keep getting the message that the call center is not taking calls due to high volume. Can I go to my local unemployment office to talk to someone which would be on South St. In Bristol but online it says permanentaly closed.

    • Well, I suggest that you visit the official website of the Labor Department in your state to get a list of nearest office in your vicinity.

  34. I have worked at my place of employment for 15 years. I started as an assistant and worked my up to front desk position. I just had a knee replacement and want to go back. I have been told my job was given to someone else and I could go back to being an assistant which entails being on my feet all day. I still have one bad knee and can’t physically do that. I also have been diagnosed with Lupus which causes chronic pain & exhaustion. I did get a letter from my dr stating that I can’t be on my feet all day and I am cleared to return to my position at the front desk. They have also been cutting my hours this past year. Can I collect? They have not called me to come in but have not laid me off either. Is there some way of speaking to an actual person at Unemployment? Thank you

    • You will not be eligible to receive unemployment since the injury/surgery puts you off work for sometime. If the injury was work related, please explore workers compensation scheme.

  35. I’ve had a job for fourteen years. When I started I was working between 20 to 25 hours. Now over the past three to six months. I’ve been put on the schedule for six hours at the most! Is there anyway that I can collect unemployment for the hours that I’ve lost?

    Thank you & have a nice day.

  36. I am moving to CT from GA for a new job. My wife will have to quit hers to follow me. Is she eligible to collect benefits until she finds another job?

    • She will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  37. How do I get through on the Telebenefits line? The automated system keeps telling me to call back in an hour or simply disconnecting me.

    • That should be a technical issue. Please try calling during off peak hours.

      You can also find additional phone numbers on the official website.

  38. I would like to know if I am eligible for Unemployment Benefits. My wife has been diagnosed with terminal cancer and requires my help functioning on an ongoing basis. I am currently on unpaid FMLA and am approaching the end of my time that I can take. My wife’s condition is not going to improve and she will need my help until the inevitable occurs. I understand that I may have to officially quit my job to become eligible. Can you provide some guidance for me going forward? The bills keep coming and any assistance would be greatly appreciated.
    Thank you,

    • i might be getting laid off. i need to find out what my bennifit amout would be… there a customer service number i can talk to a live person

      • Katrina,

        Please note the benefit amount depends on multiple factors. Please use the “Benefits Calculator available on this website for an estimate.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

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