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Connecticut Unemployment Phone Numbers

Updated : June 12th, 2019

  • File your weekly continued claim: Sunday, 12 a.m. to 11 p.m., and Monday through Friday, 6 a.m. to 8 p.m., Eastern Standard Time (E.S.T.)
  • File or resume filing your initial (new) claim or reopen your claim: Monday through Friday, 7:30 a.m. to 4:00 p.m. (E.S.T.)
  • All other inquiry options, including employer information, are available 7 days/week, 24 hours/day.

To ensure the best possible customer service, the following call-in schedule for individuals filing initial or reopened unemployment is now in effect:

  • Callers with social security numbers ending in numerals 0 through 4 can call the TeleBenefits “Dial to File” system on Mondays
  • Callers with social security numbers ending in numerals 0 through 7 can call the TeleBenefits “Dial to File” system on Tuesdays
  • Callers with social security numbers ending in any numeral (0-9) can call the TeleBenefits “Dial to File” system on Wednesdays, Thursdays, AND Fridays

Call the telephone number listed that is within your local calling area. Directions to the nearest CT Works Career Center located in these areas can be obtained by the calling the number listed below.

Local Calling Areas TeleBenefits Phone Numbers
Ansonia (203) 230-4939
Bridgeport (203) 579-6291
Bristol (860) 566-5790
Danbury (203) 797-4150
Danielson (860) 423-2521
Enfield (860) 566-5790
Hamden (203) 230-4939
Hartford (860) 566-5790
Manchester (860) 566-5790
Meriden (860) 344-2993
Middletown (860) 344-2993
New Britain (860) 566-5790
New London (860) 443-2041
Norwich (860) 443-2041
Stamford (203) 348-2696
Torrington (860) 482-5581
Waterbury (203) 596-4140
Willimantic (860) 423-2521

If you live in the Kent, Salisbury, Sharon, North Thompson, Stafford Springs, Westport or Wilton exchange, you may call the following toll-free number:  1-800-354-3305.  This number is NOT accessible statewide.

TDD/TTY Users Call: 1-800-842-9710 – This is a relay service that can connect you to the numbers listed above in order to file your claim by telephone.

TeleBenefits Phone Number – Out of State Calling Area: 1-800-942-6653

  1. I returned to full time work and indicated it on my weekly claim. A message appeared stating that I needed to provide additional information on the UI-OnLine site. But when I clicked the link, I was taken to the main page and could not find
    a way to proceed. I am not expecting a payment and will most likely not be receiving benefits until I’m laid off in October or November.
    Is there anything else I have to do?

    1. Tony,

      Please make sure to complete all the processes online or at least ensure they reach a logical conclusion. If you have any questions, please call the Claims Center for help.

  2. The other email I used for the account I don’t have access too does anyone know the number to call for me to change it

    1. Cliff,

      It generally takes around 7-10 business days for the first communication to arrive. Please follow up if you don’t hear within this timeline.

      1. It essentially means verification/validation of the facts submitted by your during your claim application. On the basis of facts, UI benefits will be approved.

  3. last week I filed for unemployment it was a partical had no problems , This week i file for full unemployment and now its on hold for a potential problem ? who do I talk to ? I didnt get an email .
    live chat doesnt seem to ever be available talk about frusterated

    1. Pamela,

      I hope you were able to clarify the reason for hold with the office. Please visit the official website for alternate contact details.

  4. Hi there,
    Where is the best place to go to speak to someone directly about my unemployment benefits? I live in Glastonbury

  5. Hi-

    I opened a LLC years ago and found out it is still active. I need to file unemployment as i was released from my full-time job. Do I have to mention the LLC as self-employment even though I have never made any money at any time from it? Thanks.

    1. Mike,

      Yes, please declare all types of employment and earnings in between. You may call the Claims Center for more information.

  6. a friend of mine is getting the You are not authorized to file message when he calls or tries to file his claim online and he can not get ahold of anyone to find out what that means, can someone here tell me

    1. Tiffany,

      That is strange! We’ve never heard about that before. Perhaps, you can call from a different phone number or consider the option of visiting an office in the vicinity to know more.

    1. Joseph,

      Please call the Claims Center and speak to a representative if you’re having difficulties filing over the phone.

    1. Katelyn,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  7. i have claims saying they were paid 4 times @i just realized i put an old routing number of mine instead of my current one. what to do ????? help !!

  8. I opened and initial claim and now I want to cancel it, I do not want to file for UE. How can I reach someone to remove the claim?

  9. How can I get to speak to a real live person at the CT DOL? Whenever I call and chose the correct options it just ends the call. Are there any live people there? I have tried calling off peak hours (If there is such a thing)There isn’t even an option to request a call back. Very frustrating.
    Help!! Please!!

    1. Paul,

      The phone lines were probably busy due to the holiday season. Please try now (off-peak hours) or visit the website to find answers to your questions/issues.

  10. I need someone to call me at 860-558-7388. My weekly benefits after taxes is $428 going into my account. This morning the check that posted was $265 and I need to know why. How are you supposed to pay your bills when you count on a certain amount of money and then you don’t have it and then you don’t get worn that you’re going to do this please call me as soon as possible

    1. Lorraine,

      Please note this is a private forum and we do not have access to your claim file. Please call the Unemployment Office on the phone numbers provided for an update.

  11. Hello,

    I have a claim question and have called many times. Each time I’m told there is a long wait time and to call back. After that, the phone is disconnected. Can someone please call me ASAP?
    Thank you

    1. Scott,

      Please note this is a private forum and we would not be able to arrange for a callback. Please try calling during off-peak hours such as afternoons or visit the website for hassle-free management of claims.

  12. Filed for unemployment it took a week on the automated system, I been denied with a list of causes spent the last week trying to talk someone 100’s of phone call just get disconnect or the phone just rings! This just another example how CT has failed it’s residents. After 30 year the company close tax burdens and state budget issues.

    1. David,

      I can understand your situation. Why don’t you try other means of contacting the office including the option of visiting an office in the vicinity?

  13. The telebenefits line is always ‘experiencing a high call volume’ and disconnects me. I’ve been calling 4 times a day for the past 5 days to try to reset my online account which was locked for security reasons and the only way to access it is through phone. I’ve called all hours of the day from 9am up until 4pm and never gotten through. When exactly is it not peak hours and why exactly can’t you just put people on hold like every other government agency??

    1. Nick,

      I can understand your frustration. Please note we’re a private forum. Perhaps, you can find answers to your questions or resolve a query by visiting the official website of the Unemployment Office. You can even apply for and manage your claims online.

  14. I am trying to extend my benefits your phone system does not allow me to talk to anyone I’ve tried the website they are very confusing please advise

    1. The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  15. I am trying to file my CT unemployment claim. It told me I was on hold then sent me a “Further action required” but NEVER TOLD ME WHAT THAT WAS. It told me I can file a continued claim which I did. This was last week. I haven’t received any information since then. Every time I call I cannot get through. It just hangs up on me. Calling at peak or non peak has made no difference. I can’t even file online and it tells me to call them. Which I do… only to never actually get through to anyone. This Is BEYOND frustrating.

    1. I can understand your frustration.

      Perhaps, the only option left for you is to consider the option of visiting an office in the vicinity.

  16. My employer has laid me off due to lack of work for 2 weeks. I went online and filled out and submitted the required information on the unemployment website per instructions. Received an email saying to call in because they hae questions for me. Have been calling several times a day for 2 days now and keep getting the message that the call center is not taking calls due to high volume. Can I go to my local unemployment office to talk to someone which would be on South St. In Bristol but online it says permanentaly closed.

    1. Well, I suggest that you visit the official website of the Labor Department in your state to get a list of nearest office in your vicinity.

  17. I have worked at my place of employment for 15 years. I started as an assistant and worked my up to front desk position. I just had a knee replacement and want to go back. I have been told my job was given to someone else and I could go back to being an assistant which entails being on my feet all day. I still have one bad knee and can’t physically do that. I also have been diagnosed with Lupus which causes chronic pain & exhaustion. I did get a letter from my dr stating that I can’t be on my feet all day and I am cleared to return to my position at the front desk. They have also been cutting my hours this past year. Can I collect? They have not called me to come in but have not laid me off either. Is there some way of speaking to an actual person at Unemployment? Thank you

    1. You will not be eligible to receive unemployment since the injury/surgery puts you off work for sometime. If the injury was work related, please explore workers compensation scheme.

  18. I’ve had a job for fourteen years. When I started I was working between 20 to 25 hours. Now over the past three to six months. I’ve been put on the schedule for six hours at the most! Is there anyway that I can collect unemployment for the hours that I’ve lost?

    Thank you & have a nice day.

  19. I am moving to CT from GA for a new job. My wife will have to quit hers to follow me. Is she eligible to collect benefits until she finds another job?

    1. She will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  20. How do I get through on the Telebenefits line? The automated system keeps telling me to call back in an hour or simply disconnecting me.

    1. That should be a technical issue. Please try calling during off peak hours.

      You can also find additional phone numbers on the official website.

  21. I would like to know if I am eligible for Unemployment Benefits. My wife has been diagnosed with terminal cancer and requires my help functioning on an ongoing basis. I am currently on unpaid FMLA and am approaching the end of my time that I can take. My wife’s condition is not going to improve and she will need my help until the inevitable occurs. I understand that I may have to officially quit my job to become eligible. Can you provide some guidance for me going forward? The bills keep coming and any assistance would be greatly appreciated.
    Thank you,
    Lawrence

    1. You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

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