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Connecticut Unemployment Phone Numbers

  • File your weekly continued claim: Sunday, 12 a.m. to 11 p.m., and Monday through Friday, 6 a.m. to 8 p.m., Eastern Standard Time (E.S.T.)
  • File or resume filing your initial (new) claim or reopen your claim: Monday through Friday, 7:30 a.m. to 4:00 p.m. (E.S.T.)
  • All other inquiry options, including employer information, are available 7 days/week, 24 hours/day.

To ensure the best possible customer service, the following call-in schedule for individuals filing initial or reopened unemployment is now in effect:

  • Callers with social security numbers ending in numerals 0 through 4 can call the TeleBenefits “Dial to File” system on Mondays
  • Callers with social security numbers ending in numerals 0 through 7 can call the TeleBenefits “Dial to File” system on Tuesdays
  • Callers with social security numbers ending in any numeral (0-9) can call the TeleBenefits “Dial to File” system on Wednesdays, Thursdays, AND Fridays

Call the telephone number listed that is within your local calling area. Directions to the nearest CT Works Career Center located in these areas can be obtained by the calling the number listed below.

Local Calling Areas TeleBenefits Phone Numbers
Ansonia (203) 230-4939
Bridgeport (203) 579-6291
Bristol (860) 566-5790
Danbury (203) 797-4150
Danielson (860) 423-2521
Enfield (860) 566-5790
Hamden (203) 230-4939
Hartford (860) 566-5790
Manchester (860) 566-5790
Meriden (860) 344-2993
Middletown (860) 344-2993
New Britain (860) 566-5790
New London (860) 443-2041
Norwich (860) 443-2041
Stamford (203) 348-2696
Torrington (860) 482-5581
Waterbury (203) 596-4140
Willimantic (860) 423-2521

If you live in the Kent, Salisbury, Sharon, North Thompson, Stafford Springs, Westport or Wilton exchange, you may call the following toll-free number:  1-800-354-3305.  This number is NOT accessible statewide.

TDD/TTY Users Call: 1-800-842-9710 – This is a relay service that can connect you to the numbers listed above in order to file your claim by telephone.

TeleBenefits Phone Number – Out of State Calling Area: 1-800-942-6653

Questions & Answers

  1. Jeff says:

    What is the blocking or the office closet to Stamford I can visit in person? Thanks

  2. Scott Miller says:


    I have a claim question and have called many times. Each time I’m told there is a long wait time and to call back. After that, the phone is disconnected. Can someone please call me ASAP?
    Thank you

    • Sam says:


      Please note this is a private forum and we would not be able to arrange for a callback. Please try calling during off-peak hours such as afternoons or visit the website for hassle-free management of claims.

  3. David Duggan says:

    Filed for unemployment it took a week on the automated system, I been denied with a list of causes spent the last week trying to talk someone 100’s of phone call just get disconnect or the phone just rings! This just another example how CT has failed it’s residents. After 30 year the company close tax burdens and state budget issues.

    • Sam says:


      I can understand your situation. Why don’t you try other means of contacting the office including the option of visiting an office in the vicinity?

  4. matthew zullo says:

    i did not recieve my unemployment for a week that i had school for work

  5. Nick says:

    The telebenefits line is always ‘experiencing a high call volume’ and disconnects me. I’ve been calling 4 times a day for the past 5 days to try to reset my online account which was locked for security reasons and the only way to access it is through phone. I’ve called all hours of the day from 9am up until 4pm and never gotten through. When exactly is it not peak hours and why exactly can’t you just put people on hold like every other government agency??

    • Sam says:


      I can understand your frustration. Please note we’re a private forum. Perhaps, you can find answers to your questions or resolve a query by visiting the official website of the Unemployment Office. You can even apply for and manage your claims online.

  6. Robert Lucas says:

    I am trying to extend my benefits your phone system does not allow me to talk to anyone I’ve tried the website they are very confusing please advise

    • Sam says:

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  7. CJ says:

    I am trying to file my CT unemployment claim. It told me I was on hold then sent me a “Further action required” but NEVER TOLD ME WHAT THAT WAS. It told me I can file a continued claim which I did. This was last week. I haven’t received any information since then. Every time I call I cannot get through. It just hangs up on me. Calling at peak or non peak has made no difference. I can’t even file online and it tells me to call them. Which I do… only to never actually get through to anyone. This Is BEYOND frustrating.

    • Sam says:

      I can understand your frustration.

      Perhaps, the only option left for you is to consider the option of visiting an office in the vicinity.

  8. Wayne Harnish says:

    My employer has laid me off due to lack of work for 2 weeks. I went online and filled out and submitted the required information on the unemployment website per instructions. Received an email saying to call in because they hae questions for me. Have been calling several times a day for 2 days now and keep getting the message that the call center is not taking calls due to high volume. Can I go to my local unemployment office to talk to someone which would be on South St. In Bristol but online it says permanentaly closed.

    • Martin says:

      Well, I suggest that you visit the official website of the Labor Department in your state to get a list of nearest office in your vicinity.

  9. Susan Johannessen says:

    I have worked at my place of employment for 15 years. I started as an assistant and worked my up to front desk position. I just had a knee replacement and want to go back. I have been told my job was given to someone else and I could go back to being an assistant which entails being on my feet all day. I still have one bad knee and can’t physically do that. I also have been diagnosed with Lupus which causes chronic pain & exhaustion. I did get a letter from my dr stating that I can’t be on my feet all day and I am cleared to return to my position at the front desk. They have also been cutting my hours this past year. Can I collect? They have not called me to come in but have not laid me off either. Is there some way of speaking to an actual person at Unemployment? Thank you

    • Martin says:

      You will not be eligible to receive unemployment since the injury/surgery puts you off work for sometime. If the injury was work related, please explore workers compensation scheme.

  10. Christine says:

    I’ve had a job for fourteen years. When I started I was working between 20 to 25 hours. Now over the past three to six months. I’ve been put on the schedule for six hours at the most! Is there anyway that I can collect unemployment for the hours that I’ve lost?

    Thank you & have a nice day.

  11. Steven Pierce says:

    I am moving to CT from GA for a new job. My wife will have to quit hers to follow me. Is she eligible to collect benefits until she finds another job?

    • Martin says:

      She will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  12. Stephen Hickey says:

    How do I get through on the Telebenefits line? The automated system keeps telling me to call back in an hour or simply disconnecting me.

    • Martin says:

      That should be a technical issue. Please try calling during off peak hours.

      You can also find additional phone numbers on the official website.

  13. Lawrence Cockill says:

    I would like to know if I am eligible for Unemployment Benefits. My wife has been diagnosed with terminal cancer and requires my help functioning on an ongoing basis. I am currently on unpaid FMLA and am approaching the end of my time that I can take. My wife’s condition is not going to improve and she will need my help until the inevitable occurs. I understand that I may have to officially quit my job to become eligible. Can you provide some guidance for me going forward? The bills keep coming and any assistance would be greatly appreciated.
    Thank you,

    • Martin says:

      You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

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