Delaware Unemployment Contact Information

Delaware Unemployment Benefits

If you need to reach the Delaware Department of Labor or Division of Unemployment Insurance, there are several phone numbers you can call. You can also visit a Delaware Job Center in person.

Delaware Unemployment Phone Numbers

wdt_IDDepartmentPhone Number
1Unemployment Insurance - Main(302) 761-8446
2TeleBenefits - New Castle County(302) 761-6576
3TeleBenefits - Toll Free(800) 794-3032
4Appeals(302) 761-6637
5Report Fraud(302) 761-8397

Unemployment Insurance Main Hotline – (302) 761-8446

The main unemployment insurance department is the go-to place for handling all aspects of your Delaware unemployment benefits. Whether you’re just starting your claim, have questions about eligibility, calculating UI benefits, or need assistance with an ongoing claim, this department will guide you through the process to ensure you receive the benefits you’re entitled to.

Telebenefits – File your weekly claim by phone

If you’re in New Castle County, you can access TeleBenefits at (302) 761-6576, or you can use the toll-free number (800) 794-3032.

TeleBenefits offers a convenient way to file your weekly certifications over the phone. This service streamlines the process and ensures that you can quickly and easily maintain your eligibility for benefits, no matter where you are in the state.


If you disagree with a decision about your unemployment benefits, you can file an appeal. The appeals department is available at (302) 761-6637. They manage the process of reviewing decisions and provide an opportunity for individuals to present their case. If you believe a mistake has been made or you have been treated wrongly, the appeals department will help you take the necessary steps to seek a resolution.

Report Fraud

Unfortunately, Delaware unemployment fraud is a common issue. If you suspect fraudulent activity, whether it’s related to your claim or someone else’s, you can report it at (302) 761-8397. This department is responsible for investigating and addressing fraudulent actions, maintaining the integrity of the system, and ensuring that benefits go to those who are genuinely eligible. Your cooperation helps keep the system fair and effective for everyone.

Delaware Job Center Locations

As part of your eligibility requirements, you are required to register at your local Division of Employment & Training center. These job centers offer a variety of resources and tools to help you find a job or advance your career. Also, by searching for work each week, you can meet your work search requirement necessary for submitting your weekly claim.

  • Create and post an unlimited number of resumes with the smart resume wizard
  • Connect with career counselors for advice and support
  • Perform and save advanced searches to find the job that’s perfect for you
  • Find job training and apprenticeship opportunities
  • Explore the most in-demand occupations by industry and location
  • Fulfill unemployment insurance requirements
1Dover American Job Center655 S Bay Rd
Suite 2H
Dover, DE 19901
302-739-54738:00 am - 4:30 pm, Monday - Friday
2Georgetown American Job Center8 Georgetown Plaza
Suite 2
Georgetown, DE 19947
302-761-80858:00 am - 4:30 pm, Monday - Friday
3Newark American Job Center252 Chapman Road
2nd Floor Suite 210
Newark, DE 19702
302-453-43508:00 am - 4:30 pm, Monday - Friday
4Fox Valley American Job Center4425 North Market Street
Wilmington, DE 19802
302-761-80858:00 am - 4:30 pm, Monday - Friday

  1. I filled 12/26/20 never received a wba didn’t hear anything until 3/28/21 I got 10 payments. I reapply got new wba and nothing since March. Nobody can tell me anything other then I’m on a hold

    • Sorry to hear this. My husband just got laid off 7 weeks ago and keeps getting same letter, “you reported a return to work date with no gross wages” Da! Work doesn’t need him anymore, I email them every week, copy the letter they sent, call every week and no one knows anything. I believe. They hired people just to answer phones and give no information. If they are receiving the telebenefits filed you would think that something doesn’t seem right. No wages, no return to work, hmmm, he should get a check. No they send same email every week, never responding to my email either. No one does their job, something is up, I think they are giving our money to the illegals before Americans who work hard.

    • Victoria,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.


  3. I have been waiting over 2 months for my benefits and nothing, I have been told over and over again that an agent is working on my claim, I have been told there is no hold on my benefits that im active and still nothing and you can’t get straight answers from anyone on line or on the phone.

  4. I am calling from a business, received a separation notice from the Division of Unemployment Insurance reference to a previous employee. I have been trying to reach 739-5461 all morning (I realize that the department is very busy) – I have hung up and tried every push number button and still have not been able to reach anyone (even sent a fax to 739-6918). There is no button to push to get into contact with anyone for this form. How can I get in contact with someone? The form is asking for information on last period of employment : from 5/01/99 to 9/10/99 (which is 21 years ago). Any help would be appreciated!

      • I have been waiting over 2 months for my benefits and nothing, I have been told over and over again that an agent is working on my claim, I have been told there is no hold on my benefits that im active and still nothing and you can’t get straight answers from anyone on line or on the phone.

  5. I filed for Unemployment and received a Monetary Determination Letter and was told two weeks later that my case was put on hold. That was on September 9th. To date, a representative could not confirm why there’s a hold and my email inquiries have gone unanswered, regarding this. Lastly, there’s no system update and I haven’t received any follow up letters from the Department of Labor. Why is it so difficult for clarity on why there’s a hold?

    • I applied for unemployment benefits in Sept of 2020 they denied me in January of 2021 I applied an appeal in January and have not received anything about appeal it’s now March. They took no time denying me and sending a letter within days now I’m getting nothing you can’t speak to anyone no matter what number you call it’s ridiculous.

    • Mr. Williams,

      The Unemployment Office might be inundated with pending requests. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online

  6. I have been getting unemployment since April and submitting my claim every week.This week I have not received my payment at all.Whats going on?

  7. I received a letter telling me that my claim status have been placed in an inactive status and that i need to reopen my status to receive benefits. how do i reopen my claim status so that i can receive benefits? I have yet to be able to get in touch with anyone on the phone.

  8. I have sent you an e-mail on Thursday and Friday with no response. I called the 800 number and it says a check was written the 13th (goes into my debit card) for the previous week. But I go to the ATM to withdraw the money and it says I have zero balance. Friday evening I was on hold for over 4 hours with the Creditcard company to be told there is nothing wrong with their card. I have bills due this week which are sitting to be mailed out.

    • Thomas,

      Please wait for a response from the office. This is a private forum and we do not have access to the claims system.

  9. How can I speak with a representative? Every number I dial hangs up when asked to hold for a representative!!!!???

      • Does anyone know what to do if you filed for unemployment , and got a confirmation number at the end, and still haven’t received a letter saying yay or nay? I filed in March, and til this day I can’t get anyone on the line I have called hundreds, and hundreds of times each day for 2 weeks, it beeps, and hangs up …I’m wondering if I should go back , and do another application for it?

    • Sandra,

      Unemployment Insurance benefits are only extended to those who’re able and available for work. For clarification, please call the Unemployment Office.

    • Please call the Unemployment Office in your state to determine the eligibility if it’s a temporary layoff from work and apply for benefits accordingly.

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