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Delaware Unemployment Phone Numbers

At times you just have to talk to a live person to get answers to your questions. In that case, you can use a feature of the Information Hotline called “TeleBenefits.” You will find this customer service option convenient and easy to use.

The Information Hotline, at (800) 794-3032 (Toll Free outside New Castle County) or (302) 761-6576 (New Castle County) is available 7 days a week, 24 hours per day. Remember, your “TeleBenefits” for any claim period cannot be filed until the week ending date for which you are filing has passed.

Note: “TeleBenefits” cannot be used to file a new, additional or reopened claim, and is only to be used for claiming your weekly unemployment insurance benefit check.

Be ready for long wait times because lots of people try to do the same thing that you are. Remain calm and be courteous to the representative you get connected to. The representatives on the other line are over worked and do everything they can do to help all who contact them.

  1. I have been getting unemployment since April and submitting my claim every week.This week I have not received my payment at all.Whats going on?

  2. I received a letter telling me that my claim status have been placed in an inactive status and that i need to reopen my status to receive benefits. how do i reopen my claim status so that i can receive benefits? I have yet to be able to get in touch with anyone on the phone.

  3. I have sent you an e-mail on Thursday and Friday with no response. I called the 800 number and it says a check was written the 13th (goes into my debit card) for the previous week. But I go to the ATM to withdraw the money and it says I have zero balance. Friday evening I was on hold for over 4 hours with the Creditcard company to be told there is nothing wrong with their card. I have bills due this week which are sitting to be mailed out.

    1. Thomas,

      Please wait for a response from the office. This is a private forum and we do not have access to the claims system.

  4. How can I speak with a representative? Every number I dial hangs up when asked to hold for a representative!!!!???

      1. Does anyone know what to do if you filed for unemployment , and got a confirmation number at the end, and still haven’t received a letter saying yay or nay? I filed in March, and til this day I can’t get anyone on the line I have called hundreds, and hundreds of times each day for 2 weeks, it beeps, and hangs up …I’m wondering if I should go back , and do another application for it?

    1. Sandra,

      Unemployment Insurance benefits are only extended to those who’re able and available for work. For clarification, please call the Unemployment Office.

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