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Max. Weekly Benefit Amount
$275
Max. Weeks of Benefits
12
Current Jobless Rate
10.4%
Max Weekly Benefit Amount
$275
Max Weeks of benefits
12
Current Jobless rate
10.4%

Updated : May 5th, 2020

Florida Unemployment Benefits

The Unemployment Insurance provided in the state of Florida is intended to provide monetary assistance to those who lose their jobs for no fault of their own. It is also designed in such a way that it helps the applicants find other career opportunities at the earliest.

You need to know about the eligibility criteria, the application process, contact information, and other related information to successfully file for unemployment benefits.  

Eligibility to Apply for UI Benefits in Florida

To receive a weekly benefit amount in the state of Florida, the applicant must meet certain eligibility criteria. The criteria to be eligible includes monetary aspects, previous job-separation criteria, and various others throughout the course of the benefit period.

Monetary Eligibility

Applicants must meet the criteria set for monetary requirements to be eligible to receive monetary benefits. The monetary requirements are based on the wages earned by the applicants in the base period. The base period earnings of the applicant is not only set as the eligibility criteria, but it also helps in determining the monetary benefit amount once the applicant becomes eligible.

In the state of Florida, to determine the benefit amount of the applicants, wages earned in the first four of the last five calendar quarters are considered. The quarters considered for monetary benefits are also known as the base year.

In the base year, the following conditions must be met by the applicants to gain eligibility for monetary benefits:

  • Applicants must have earned a minimum of $3400 gross wages
  • The applicant must have a minimum of two-quarters of covered wages
  • The total gross wages in the base year must be more than 1.5 higher than the quarter with the highest wages

If the applicants tick all the boxes above, they may then be eligible for the weekly monetary benefits. If approved, an applicant may receive a maximum of $275 as a weekly benefit, based on his/her wages earned in the base period.

Applicants will be allowed to draw benefits for not more than 12 weeks, and the maximum benefit amount earned will not exceed $3,300. These figures are the maximum limit that one can earn in the state of Florida. One may find out about the monetary benefit amount that he/she is eligible to obtain by using the following method:

Weekly Benefit Amount (WBA): In Florida, WBA is calculated by taking the wages from the highest earning quarter, and dividing it by 26, or the weekly amount $275, whichever is less. For instance, if you earned $5,000 in your top quarter, your WBA will be $6,500/26, which is $250. In case if you made $7,800 in your top quarter, your WBA will not be (7,800/26) $300, as $300 is lesser than the maximum limit of $275, in which case, you shall receive $275.

Maximum Benefit Amount (MBA): MBA of an applicant is calculated by taking the total base wages of the applicant and dividing it by 4, or the yearly maximum limit of $3,300, whichever is less. For instance, if the total wages of an applicant is $10,000, his/her WBA will be (10,000/4) $2,500. However, if the applicant’s total wages are $14,000, his/her WBA will not be (14,000/4) $3,500, but it will be $3,300, as the maximum limit.

Find out more about eligibility requirements

Job Separation

Monetary eligibility will not guarantee weekly benefits for the applicants. Once they prove their monetary eligibility, they must then establish the reason for separating from their previous establishment.

 

The applicant must have left the previous organization for no fault of his/hers whatsoever. If an applicant quits from his/her previous organization for any of the below-mentioned reasons, they would not qualify for the benefits:

  • Applicant quit the job due to the lack of job satisfaction
  • The applicant failed to show up to work without prior notice
  • No reasonable efforts were made by the applicant to improve job performance
  • The applicant was fired for being under the influence of alcohol or drugs in the work premises
  • No reasonable effort is taken by the applicant to solve ongoing issues
  • The applicant was caught stealing or damaging company property
  • The applicant was not involved in any form of criminal activity in his previous activity
  • The applicant was fired for acting against the organization’s interests
  • A serious, life-altering injury sustained by the applicant

The concerned department will connect with the applicants and their previous employers to register the reason for separation. If it is established that the applicant was let go of the previous organization for no fault of his/hers, he/she will become eligible for benefits.

Eligibility requirements – overview


Maintaining Eligibility

The purpose of unemployment insurance in Florida is to support citizens monetarily when they lose a job until they find another one. It is, thus, important that the claimants keep up the pursuit of a job during the benefit period, or they may lose the eligibility to claim benefits.

In order to maintain eligibility during the benefit period, the applicants must adhere to the following points:

  • The applicant must be ready to take up any jobs and must be on an active look-out for one
  • The applicant must be disabled, as the state of Florida provides separate programs for the disabled
  • In order to display that you are looking for a job, you must contact at least 5 prospective employers on a weekly basis to show that you are actively pursuing a job
  • For those coming from counties with a population less than 75,000, they must visit at least three prospective employers weekly
  • If you fail to meet the required number of prospective employers in any given week, you must meet a representative from your local CareerSource Florida to access reemployment services
  • Earnings must be reported every week, even if the applicant has not been paid in the given week

Find out on job search requirements

How to Apply For UI Benefits in Florida?

You will need the following documents to apply for unemployment benefits in Florida:

Once you obtain the required documents, you may then proceed to file for unemployment benefits in Florida. In the state of Florida, all claims for unemployment benefits must be made through the online application process.

Online

Applicants must logon to CONNECT portal – https://connect.myflorida.com and fill in the necessary data to complete the filing process.

Filing the claim through the online portal is mandatory in the state of Florida unless they exempted by law for the following reasons:

  • The applicant is illiterate or does know the required languages to log in to the CONNECT portal
  • The applicant is not a resident of Florida
  • The applicant is on a temporary layoff, of not more than 8 weeks from the date he/she last worked for an employer
  • The applicant is participating in the approved Short-term Compensation Plan (STC)
  • The applicant is physically, mentally or visually impaired to use a computer
  • The applicant is legally not allowed to use a computer

Telephone

Filing claims through telephone are only made possible for those who are exempted from filing claims online. Such individuals may dial 1-800-681-8102 to get assistance for filing claims for monetary benefits.

How to File Weekly Claims

After applying for benefits, the applicants must log in to the CONNECT portal on a biweekly basis to request for benefit payment. For those who have given an exemption from the online application may dial 1-800-681-8102 to find out more about the weekly claiming procedure.

Learn how to claim weekly benefits

UI Benefits Amount

Florida Unemployment benefits is a joint federal-state program. It provides temporary benefit payments to partially replace lost wages. The following UI Benefits Calculator will help the applicant to determine the approximate UI Benefits amount that he/she can receive in

Benefits Calculator

Use the calculator to find out how much weekly benefits you may approximately earn in the state of Florida.

Unemployment Benefits Calculator
State:
Florida
Select Number of Dependents:
0 12 3 4 5
Unemployment Benefits Calculator
State: Florida
Number of Dependents: 0

How much did you earn in each of these quarters?

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$ 0
$ 25,000
$
$ 0
$ 25,000
$
$ 0
$ 25,000
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$ 0
$ 25,000
Calculating your Benefits Amount ...
Uploading....
Disclaimer: The estimates are good in faith and accuracy is not guaranteed. We are not liable for any loss and damages caused by using the tools on our website. This calculator is here to assist you in evaluating what you might obtain if you are entitled to receive benefits. We make no promises that the sum you receive will be equal to what the calculator illustrates.

Know more about the Benefits Calculator


Things to Know After Filing An Application

Once the application for benefits is filed, the claimant will have more responsibilities to make sure that they receive the monetary benefits uninterrupted. The immediate actions that need to be taken by the claimants after filing for benefits are:

  • All claimants must register for work in the Employ Florida website
  • It is recommended to review the monetary determination. If there are any issues in the determination, claimants can appeal against the decision
  • Claimants are advised to constantly review CONNECT home page to complete any open fact-finding and respond to important messages

Overpayments and Frauds

If the claimants receive benefits more than the amount that was supposed to receive either knowingly or unknowingly will lead to an overpayment of benefits. Intentionally receiving benefit amount that does not belong to the claimant will lead to it being deemed fraud.

Non-fraud Overpayment

Overpayments in Florida are the occurrence of any oversight, miscalculation, or misunderstanding of benefit amount calculation. Situations such as technical errors, RAAC orders or court decisions leading to redistribution may also lead to non-fraud overpayment.

When such scenarios of overpayment occur, the concerned department will send a notice to the claimants, mandating them to pay back the excessive amount. Post receiving the notice, the claimant must make arrangements to pay back the stipulated amount. Refer to the points below to know more on the information relating to repayment:

  • Repayment can be made via money or check, with an attached payment coupon
  • Repayment can also be made on the CONNECT website
  • Claimants can pay the entire amount in a lump sum or can choose to pay in installments
  • The claimants must pay a minimum of 10% of the total original balance on a monthly basis

Fraud Overpayment

In Florida, any false statements made by the claimant or concealing important facts will be considered as fraud. Some of the examples of fraud in Florida are:

  • Not reporting wages that were earned over the course of the week intentionally
  • Under-reporting the wages earned
  • Lying or misrepresenting the facts on the reason for job separation
  • Forging documents to prove eligibility for benefits

If a claimant is found guilty of committing fraud, he/she will be subject to the following penalties:

  • The claimant will have to repay the entire excess amount received with a 15% penalty
  • Will not be eligible for unemployment benefits either on a week-by-week basis or for an entire year
  • May also be referred to the state attorney and be prosecuted in the court
  • In the state of Florida, fraud is considered a third-degree felony and the accused may face severe consequences

Benefits Extension

The federally funded Emergency Unemployment Compensation (EUC) is not available in the state of Florida, as it has become defunct as of Dec 28, 2013.

Job Training Assistance

State of Florida’s Department of Economic Opportunity and  Reemployment Assistance Program provides Job Assistance Resources to claimants to help them find employment. The department not only assists in career planning and job planning but also helps veterans, seniors and military spouses through various programs.

In order to provide job assistance, the department provides the following services:

  • Employ Florida: Applicants get advice on resumes, job applications, and career options through a vast pool of online resources
  • Green Jobs: The state of Florida promotes job search in green-sector jobs. It prioritizes job-opening renewable energy, energy efficiency, and conversation fields
  • CareerSource Centers: These centers help the applicants in the job search
  • People First: This program helps the applicants to search and apply for government positions
  • Teach in Florida: This program provides additional resources to those who are interested in careers in Florida’s school system

Know more job training opportunities in FL

Florida Office Locations and Phone Numbers


To get information via telephone, find the list of numbers that you may need during your benefit period:

FL Unemployment Office Phone Numbers

To file a claim 1-800-681-8102
Details on unemployment insurance 1-800-204-2418
Agency Assist 1-800-342-9909
RA Fraud Hotline 1-877-846-8770

Locate your nearest unemployment office


Frequently Asked Question

Q. How do I file my claim for unemployment benefits in Florida?
In the state of Florida, you must file your claims through the online portal called - CONNECT. You need to get an exemption from the concerned department if you are incapable of using the internet. If you get an exemption, you can then file for unemployment benefits by calling - 1-800-681-8102.
Q. How do I file an appeal?

The claimant must appeal hearing within 20 calendar days after the distribution date of the determination. If the 20th day falls on a Saturday, Sunday or legal holiday you may file the appeal the next business day.

Q. What is CONNECT?

CONNECT is Florida’s Reemployment Assistance claims system. CONNECT offers access to file, manage, and review your claim details 24/7.

Q. Help, I received a technical error. What do I do?
There are two common causes of technical issues with CONNECT:
  • CONNECT is not compatible with mobile devices. CONNECT was designed for desktop computers.
  • CONNECT is most compatible with Internet Explorer 11.

If the technical errors persist after making these adjustments, please contact the department at 1-800-204-2418.
Q. Will I be eligible for unemployment insurance while working part-time and how will it affect my claim/benefits?

If your gross earnings for a claim week is equal to or greater than your weekly benefit amount, no unemployment compensation benefits will be paid to you for that week. You do not lose the benefits - the benefits are just not paid for that week. The benefits remain as available credits. You must also continue seeking full-time employment unless all of your work during the base period of your claim was part-time work.

Q. What am I expected to do once I complete the application process?
After completing your application process, you are required to complete the following tasks:
  • You must register for work through the Employ Florida without fail.
  • You should make sure to review your Monetary Determination.
  • Do not forget to maintain a record of your weekly job contacts and request benefits biweekly.
  • You must also review your Home page in CONNECT to complete any open fact-finding and review any important messages on your account.
Q. Can my claim be backdated to when I became unemployed?

In the state of Florida, the Unemployment Compensation Law mandates that the effective date of your claim must be the Sunday prior to the date you file your claim.

Q. What documents do I need to establish a valid work search contact?
In order to establish a valid work search contact, you need to submit the following documents:
  • Date of Contacting the prospective employer
  • How did you contact the prospective employer? (In person, Online, Fax, Phone, etc.)
  • Contact details of the employer, such as the name of the business, the name of the employer, telephone number, address, website URL and an e-mail ID.
  • Results of your search
  • Type of work sought
Q. When does a claim end?

The claim will be expired after the passing of 365 days. Payments end when the balance runs out OR the end date passes.

. How many work search contacts do I need to provide to the department per benefit week?
You need to provide five work search contacts per week.
The following are exceptions and exemptions:
  • If you come from a low-population county - three contacts weekly
  • If you are a Union Member, you are required to remain in good standing and maintain regular contact with your Union.
  • If you are offered new employment and have a start date within 6 weeks - exempted from the work search requirements.
  • If you are a part of an approved training program - exempted from the work search requirements.

Questions & Answers

  1. I filed for my unemployment two weeks ago. Do not have a computer at home, depending on a smartphone to get me through this process. It says that my case is active and I can claim the last two or three weeks but I do not know how to do this.

    1. Adrianne,

      Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  2. Can I register for unemployment benefit when I am retired? I worked and lost my job through COVID-19

  3. I have been Furloughed for one day (20% reduction in work week and pay). How do I file for my one lost day. i make more then $275/wk and it tell me I dont Qualify. How is this possible? Please help

  4. I have been trying since Saturday to apply online. The system is saying it cannot verify my ss# and that I have an account which I don’t.
    I have been calling all the phone numbers given, you might get a recording followed by a disconnect.
    We need your HELP PLEASE!!!5

  5. I’ve been trying since Saturday to apply for unemployment. It’s saying I already have an account. Which I don’t. I’ve never applied for unemployment in any state. Please help!! I’ve tried calling for hours daily. No luck. I understand you guys are busy. Is there anything on my end to help.

    1. Ceci,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    2. I have the same problem. You fill out page after page then it goes back to the beginning again. It’s a frustrating. Then it goes back in a vicious circle!!
      Now it says there is a problem in the Connect application. I think the Social Security Department doesn’t want to give out the money owed to people who have worked their entire lives and don’t deserve compensation to money that you have earned. This is disgusting how we are treated.

  6. I have a message to call immediately to authenticate my identity. But I cannot get thru to any of the numbers I am able to find and when I do, I go thru the process to speak with a representative, and it just hangs up on me every time. How can I get this done, so that I can start receiving unemployment?

    1. Shae,

      Please wait for a day or two for the authorities to change the system in line with the recent announcements.

      1. hi. ive been unemplyed last year till november. then i started work weeks after my account went exhausted. now the system doesnt have to option “file a new claim” for me. where do i type in the job experiences i had after my last claim and how do i file a claim for being unemployed due to covid 19

        1. Dafinka,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  7. After finally getting the online application completed, I’ve now tried for two days, dialing more than 400 times to 800-297-0586, to do the identity authentication step. IMPOSSIBLE!!! Will my application be invalidated for lack of identity authentication? What am I (and everyone else) supposed to do?

  8. Hello,

    I have tried many times to apply at different times during the day but the website keeps crashing and I am unable to complete the application. Can you advise how we should proceed given https://connect.myflorida.com/ is having technical difficulties and does not allow us to complete the application process? The furthest I’ve gotten is to the Relevant Job Title section, but then I’m redirected back to the home screen with the below notices:
    – The Department of Economic Opportunity has suspended the requirement to provide work search contacts beginning the week of March 15, 2020 through the week ending May 2, 2020.
    – The Department of Economic Opportunity has suspended the requirement to complete the full work registration through Employ Florida for any claims filed with an effective date of March 15, 2020, through the week ending May 2, 2020.
    – Due to COVID-19, the Florida Department of Economic Opportunity is currently experiencing higher than average wait times when contacting the Reemployment Assistance Program. We apologize for the inconvenience. Thank you for your patience during this time.

  9. My name is Pamela Hall and I have filed my application on line. I was in the process of completing my resume portion as required because it says I was not registered. Now beings your system was in maintenance on Sunday March 29th. Now with the system it is not letting me use my social security number; my claimant number and my pin are all invalid. I cant even access your site as it doesn’t connect to refile my claim. I’ve been out of work since March 16th due to this virus and I was also terminated from my Universal Studios Theme Park Job.. So how can I get any kind of help when your phone system cuts people off and you online system wont connect properly. This is highly ridiculous. your UI benefits online system doesn’t connect or when it does connect it’s so extremely slow that it automatically disconnects you.

  10. I am trying to file for unemployment and It is saying it doesn’t recognize my SSN. I am calling and every time it rings it hangs up on me. How am I suppose to file if I can’t do anything?

    1. Elizabeth,

      Please wait for a day or two for the authorities to change the system in line with the recent announcements.

  11. I been trying to get though to the 1-800-297-0586 for two weeks now to try to reset pin so I can apply for unemployment after being lay off because of the COVID-19 and all the line do is hang up on you or ring 7 times then hang up I done email but no response what I’m I suppose to do I start calling every morning at 7:30am

    1. Jessica,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  12. I have still been unsuccessful with the phone. I got through once and it hung up on me. I understand that it is a busy time right now but this is ridiculous. Not even a reply to my comment on this page! I have been trying for 4 weeks now. How is someone supposed to survive if no one is hiring right now either? Just got through two more times and got disconnected again!

    1. Michele,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  13. Hello,
    This is completely awful, everyone has same automated reply. All replies are completely unhelpful! We cannot reset pin online and all phone numbers hang up, disconnect or tell you about a virtual hold available, but then disconnects before prompt to enter phone number to virtual hold. I’ve tried every prompt, including “Creole” speaking. I’ve emailed as well with no response.
    I’ve been calling non-stop for 2 days a.m. to p.m.

    1. Beth,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      1. i had exhausted my claim however i did earn atleast 22000.oo through united rentals until i got laid off dec 22 2019, and have not been able to hold a solid job since, my florida connect said i could reopen my claim on 4/ 08/20 . i tried but i dont know what im doing wrong?

        1. David,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  14. I, too, am attempting to file an unemployment application. I keep receiving s notification that I must call to verify my identity. I have tried every 800# on your site over and over again only to be hung up on after several rings. Your canned response says to apply online. We are ALL TRYING! I have attempted multiple times in Chrome and Explorer. What do you suggest we do?
    Carrie O’Connell

    1. Carrie,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

    2. I was receiving the same message “Your Identity has not been authenticated” and spoke with someone at our local Center. Disregard the message, to the left is a selection “Apply for Reemployment Assistance Benefits.” Go thru and submit your claim. They will still need to verify, before giving you an amount they will pay you.

  15. Be sure to use desktop version in your browser if your on a mobile phone, since the system us not mobile phone compatible!

  16. I am a VPK teacher that works for a church. Are employee’s of a church eligible for unemployment benefits. Thanks, Carol

  17. I have applied for assistance due to COVID 19. It states my application is processing, however it is asking me to authenticate my identity. I have placed 84 phone calls to 1-800-297-0586 as you requested, that I do immediately on your application site, and I still am not able to speak with anyone, the system just hangs up on me. Is this going to delay payment? What is it that I should do to contact this department. Now up to 89 calls

    1. Margaret,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      1. Hey Sam! This doesn’t fully answer the question. What are we supposed to do about the authentication of our identity? Would this slow the process down ? If your’e able to address this issue, then perhaps this might slow down the traffic. We’ve applied online already, it’s just that issue and not being able to reach ANYONE at ANYTIME to verify the identity. Appreciate your responding during such a busy and serious time. Thanks!

        1. JS,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website. We don’t have a definite answer. Apologies.

  18. I live in Florida and I am an Independent Contractor. The company I work for is based in New York. I was laid off on 3/17 due to the Coronavirus. What state do I apply for unemployment?

  19. Hi,

    I received a letter in the mail confirming my claim. It also states that I need to submit the social security card and my birth certificate. However, there is no way to send it online??? Is there a link missing or am I supposed to send a copy through post?

    1. Doris,

      There should be an option to upload the documents. Please try a different browser if the you’re unable to do so with the current one.

  20. I am getting a message that it can’t verify my SS# at this moment. then I am kicked back to the original landing page. I can’t seem to get past the page where I enter my SS#, Name, DL# etc… Please advise. Thanks in advance for all your help & God bless you all as you are overwhelmed due to this virus.

    1. Tina,

      Thank you for understanding. We’re trying our best to answer all the questions. Please keep retrying at regular intervals. It is surely a temp. glitch with the system due to the overload.

    2. I received a letter from Tallahassee,Florida it says that”A monetary Determination will not be issued until my identity has been established”.

  21. It is asking me for a PIN and I don’t know if I ever had one. I went in to the office 3 years ago and started the process but did not complete it. I never received benifits from unemployment. It would be soooo much easier if you would get more people in to answer emails.

    1. Espie,

      Please note this is a private forum. You can try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  22. FINALLY
    I was able to reach someone. Thank you for being there despite the circumstances I am so happy to reach someone today.
    Thank you so much. I understand you all are very busy. To you all keep trying they are there.

  23. i see everyone is having the exact same issue. well i’ll keep on calling because i need to reset my pin apparently.

    Contact Staff
    The login credentials you have entered could not be verified. Please contact DEO at 1-800-297-0586 regarding access to your account.

    1. Elizabeth,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      1. Sam, your response is the same for everyone. But our questions are slightly different. How does one authenticate their identity if we cannot get thru on the phone to an actual person?

        1. Shane,

          Wish I had a definite answer for you. We’re trying our best to have some of the queries addressed here. Please wait for a day or two for the authorities to change the system in line with the recent announcements.

  24. I need help please! I lost my job due to Covid- 19 by Governor mandate on 3/20/2020. I have tried to reset my Pin on the website several times. The message on the screen says, “The login credentials you have entered could not be verified. Please contact DEO at 1-800-297-0586 regarding access to your account. I have called the last three days in a row. More often than not the system hangs up immediately. Yesterday I waited on the line for 3hrs only for the line the cut off at 5pm. I put in my social security number and then forgot pin. This message pops up on the next screen. Please can you help me reset my pin? Is there an e-mail where I can verify my identity and therefore reset my pin?

    1. Deanna,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  25. Hello,

    I need assistance, when i try to apply, when inputting the information abbout my employers for the last two days, there is one that wont get complete, i have tried at least 20 times, different browsers different days, I have tried to call the number it shows me, but the answer machine keeps hanging up on me,

    Can someone assist me? I really want to do it online, but the system doesnt allow me,

    Thank you,

    Eloisa

  26. I am having hard time accessing my account. I really help I have my claimant Id and pin and I’m getting error trying to login or complete my application. I need help please.

  27. Hello,

    I have been attempting to reset my pin number and no response the system does not respond nor no one has been available. I’ve had been attempting to reach the department from the a.m. to the p.m. Please assist. I even emailed and no answer. Any other suggestions? I would send my personal information although this is public chat. I understand of the crisis. If you can provide a safe way to reach you all via email, please provide this information to reset my pin number.

    Thank you in advance,
    I. Perez

  28. Hi, I have some questions about this program. I am currently unemployed since I had heart surgery in October. I was about to go back to work in February. My question is since I was unemployed before COVID-19, do I get the unemployment benefit?

    1. Abu,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  29. I have called at least 20 times a day sine last Tuesday and still have not been able to get thru. I need to verify my details and don’t know what to do.

    1. Donna,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  30. I have tried all your resources to reset my passcode with UIC from emailing, contacting call center and finally online and still unable to reset it. Your call center is close and I am not able to reset my code because I am directed to call the 1800 number to be told reset online to be told to complete the same process that is getting nowhere.

    If I can not reset my passcode without speaking with a representative, is there any other option then i have not tried.

  31. My unemployment account is locked out. How do I get it reset?
    I do not get answer when calling and cannot find an email option.

  32. I have been furloughed from place of employment and have signed up for unemployment for the first time. I have been trying to call the number I have been directed to call in my messages box to authenticate my identity. Have not been able to make contact what do I need to do.

    1. Christopher,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  33. I can not apply for unemployment due to this. Can not get thur the phone line.
    Contact Staff
    The login credentials you have entered could not be verified. Please contact DEO at 1-800-297-0586 regarding access to your account.

    Please help..

    Thank you
    Connie

    1. Connie,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  34. I am having and issue with getting my PIN as well. I have not used it in quite a while and now it has me calling the number but every time I call it tells me that they are busy and it hangs up on me. Can someone please let me know the best way to get my pin. I am locked out as I do not remember one of my security questions though I am sure what I put was correct. If anyone can help that would be wonderful.

  35. I am trying to reset my pin its been over 5 years and I forgot my pin please help me and my family I cant pay are bills or pay for meds please help just need my pin its been 2 weeks since I last work need help

  36. I need to re-set my PIN number and the application says to call the 800 #, but there are no agents available or call back option. What else can I do to apply?

  37. Been trying to file for a claim for the past 4 days due to being laid off, but do not remember my pin from 7 years ago. Tried calling the number multiple times and only getting an message and then being disconnected every time.

  38. Due to COVID-19- and working in travel industry, I am either being furloughed with 25% pay or still working with a 25% pay reduction
    Either way would I qualify? for unemployment or partial benefits

    1. Tracy,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  39. My unemployment account is locked out. How do I get it reset?
    I do not get answer when calling and cannot find an email option.

  40. live in florida work at busch gardens due to viruse out work so far 2 weeks first attempt to apply said colulnt confirm ss try again by sat midnight tried today said i all ready try so sign in wants a pind which i never made i put in ss anf claim number nothing cany you help tired call forget that lol thank you

    1. Barbara,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

    1. Kim,

      Due to the sudden surge, the website may be down due to limited resources. Please try at regular intervals, preferably during off-peak hours.

  41. I was on unemp last year, with another company. I was laid off last week as my workplace closed, trying to reapply and I cannot seem to find that possible online. As I’m aware. calling and speaking to someone is almost impossible. Is there a way to do this online? Any help would be greatly appreciated.

  42. I was laid off yesterday due to Covid-19. My start date was Jan 6,2020 salary was $50 annularly. Would I be eligible for benefits?

    1. Andrea,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  43. I am haviving trouble being assigned a pin number I have collected ui benefits a long time ago ut the comp wont allow me to get a new pin what can I do please

    1. Aptil,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  44. I will be layed off at the end of the month most likely and I’ve only been there for 17 months and I did not work prior to the 17 months. Does that disqualifies me for unemployment benefits?

  45. i was layed off due to the corona virus and on the app it asked when i was coming back to work i don’t have a due date when i will be returning so left it blank i need help fixing this it wont let me register on line for the work thing it says that my s.s # already exsit i need help fixing this

    1. We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. Your state has activated the ‘emergency funding’ program authorized by the federal government. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

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