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Florida Unemployment Phone Number

Updated : June 19th, 2019

The Florida Department of Labor, formally called the Florida Agency for Workforce Innovation, is the organization you need to get in touch to make a labor complaint or file for jobless benefits. The State of Florida makes contacting the agency simple, and there are numerous ways to do so.

Contact the Florida Agency for Workforce Innovation by telephone by calling 1-800-204-2418. The phones at the Florida unemployment office answer from 8:00 a.m. to 5 p.m, Monday through Friday.

Be set for long waits as lots of people are trying to do the same thing that you are. Be serene and courteous to the person you get connected to and you will get a lot more help. The staffers on the other line are over-worked and are everything possible they can to assist all of the people that are contacting them.

When you call the PA unemployment phone number, ensure that you have:

  • Social security number,
  • Dates of employment
  • Names and addresses of your employers,
  • Gross earnings, and your
  • Driver’s license number

You will also need a pen and paper to write down your claim number and any other relevant details.

  1. Is there another number to call to reset pin number? My friend managed to get through was on hold for 9 hours then hung up on him

    1. Susan,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

  2. My daughter has been laid off since 3/15/2020. We have been trying to get through to someone for a few weeks now to get her unemployment filed. You website is not working at all. It let us get as far as setting up a new claim but every time we get past the login it goes back to main page prior to login page. This is getting ridiculous!

    1. Jenn,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  3. I need some guidance on eligibility. I have not been able to work since 3/2/19 due to an accident and receiving injuries. I am still under doctors care and can’t file for disability. Family and friends have been my support. They can no longer assist because of Covid 19. One is quarantined and the other on leave due to Covid 19. I need assistance to support myself. Do I qualify under the CARES ACT? If I file I did work in 2019 from 10/21/19 until January but do not have the tax information from the employer to enter and can not get it due to pandemic. Help please.

    1. Troy,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      1. Trying to put claim in for unemployment but to no prevail, can’t call because it rejects your call, got to the third page online and it kicks you out of the site, been trying online thru the night hours but still can’t get online in Florida unemployment claim, ugh!!!

        1. Ann,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

    2. Hello I am trying to apply for benefits but it says my SSN already has started an application and to call. I have not started an application and I a Having difficulty reaching anyone. How do I get this resolved ?

      1. Wendy,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  4. I am a retail merchandiser in Florida for an out-of-state company. I visit several locations a week. I don’t know what address to put when they ask for a physical address in Florida on the unemployment application. Please advise.

    1. I have emailed and called , also been put on a virtual hold and to no progress. The system will not let me reset my pin. What are my next steps? I’m not getting thru to anyone.

      1. Walter,

        This PIN reset is a common issue across. Please keep checking your account at regular intervals. The authorities should come up with a solution soon.

  5. I’ve been calling for the last two days and every time I look for the virtual hold can’t find it but my concern is that it’s saying online when I try to apply that my social security is already in use but I never applied for unemployment before

    1. Esharia,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  6. My children are furloughed because of Covid-19, and have filed for unemployment compensation. They live with me and help with the monthly expenses. They have an employer. Why would they be required to prove they have looked for another job to get their compensation with everyone out of work with the Covid-19 quarantine?

    1. Joy,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  7. HELLO I WAS LAYED OFF ON MARCH 30, 2020THE PHONES ARE TOO BUSY THERE MUST BE ANOTHER WAY THE WEBSITE DOESNT WORK???

    1. Carlos,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  8. Hello,
    Due to the virus i am currently unemployed and need to reset my pin. How can i do that if I’ve already tried calling with no luck and sent an email with no reply.

    1. Maria,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  9. Hello my name is Cynthia L.Hanna Bray
    And I have been trying to call the verification line for the last 2 weeks since my job laid me off due to the covid 19 I have also sent over 4 email forms email that I need to reset my pin I also faxed overa copy of my id an ss card
    with still no reply I also tweeted DEO and was told to use the email claim form and i did 4 times as i mentioned .The phone lines dont work the hang up as soon as it answers.I m going to try again tomorrow.Please someone help my what else can I do.

    1. Cynthia,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  10. im a independent contractor. I rent a office to work. But since we all have to close can i file unemployment! I file all my taxes as 1099. Im a sole proprietorship! I use my SSN as EIN. Do i qualify for unemployment! Because my landlord still want me to pay rent even tho i have no income!

    1. Winnie,

      Demanding a “Rent” at this time might be an offence. Please read about it in recent developments. Also, you may be eligible to claim UI benefits. Please consider applying.

    2. I registered for unemployment, but it’s stating that my identity has to be authenticated. I’ve try calling and sent an email but have had no response. Is there anything else I can do?

      1. David,

        This PIN reset is a common issue across. Please keep checking your account at regular intervals. The authorities should come up with a solution soon.

  11. I’ve been told that my SS# is not being recognized and it is my SS#. How do you fix this?

    Also My boss used all my PTO,so my last day of work is Friday. I put the wrong date. I need help ASAP. I waited three hours on hold and got nowhere and I have two kids.

    1. Deborah,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  12. I forgot my pin and locked myself out online. I sent my ss card and drivers driver’s license via email as requested. What is the next step to get my pin reset? Thank you

  13. Hello, I applied last week and there is a statement that says I need to authenticate my identity but the number given does not work, Is there another number I can call or a center to go to?

  14. I applied on 3/19/20 and it is pending status. Now that the there is an increase from te stimulus package will my status of regular UC be changed automatically?

  15. Hello, when i call this number I do not even get a ring, just an automated message stating “Sorry we’re not able to handle your call at the moment. Please try again later.” then hangs up. Is there another number or way of contact for questions or assistance?

    1. Sheri,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  16. Every time I call it’s says it will connect me to a agent then it hangs up Iam trying to find a way to reset my pin I can’t do it online cause I forgot the answer to one of security questions

    1. Jason,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  17. Hello–I work part-time at Belk in Ladylake, FL. I was originally scheduled to work this Sat., but the store will be closed due to the virus until March 30th. They have said that part-time workers will receive 3hours pay per week for the time we are not working..would it still be possible to apply for/receive UI benefits? Thank you.

    1. Allison,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  18. Yes you can go back and reopen your claim. I know in the state of Florida, your don’t have to except a job that pays less than what you were making before. I also know that if you accept a part time job and you were working full-time before, you can continue to claim until your benefits are maxed out as long as you’ve claimed that you did find work and you are only working part-time. I hope this helps.

  19. I completed the unemployment form and realized I made a mistake. How do I edit the form? or do I need to talk with the office about the mistake?

    Mike

    1. Hi Micheal, you should be able to go back to your application and edit/change the information you entered. If you can’t find out how to do that, you should go into your local Career Source Center and have them help you with it. I hope this helps.

  20. I am collecting unemployment. If I take a job at lesser pay and not in my profession and it doesn’t work out, can I go back and finish collecting unemployment?

      1. I am checking to se if my requested weeks are done and when my pay starts I do not have my card I will need and need to know as soon as possible.

        1. Annette,

          Please note this is a private forum and we do not have access to your claim file. Please call the Unemployment Office for an update.

  21. I placed a call for assistance at 2pm and was given the option of having a CSR call me back. I got a call back after 5pm EST and I’ve been on HOLD with no CSR and it’s been over 45 minutes. Does the system automatically call back claimants even when there is no CSR to speak to the claimant?

    1. Ann,

      I am not completely sure. If you do not receive a call back within the stipulated time, please keep chasing at regular intervals.

      1. Hi there
        I filed a claim on 11-20 and I received a text to complete fact finding info. When I click on the date to view it says page 1 of 4 but I can only view the first page. I’m new to this and I don’t know what I’m doing. Is the fact finding just the info I submitted or do they need something else from me? Thanks ?

        1. Alissa,

          We’re not really sure what you see on the page since this is a private forum. Please call the Claims Center for clarification.

  22. Hello am commenting here because I’ve come to the end of my benefits and I wanted to know if there anyway I get a extension or if there anyway I can get any help because I haven’t found any jobs yet and I need to make a income some way or some how just feeling really frustrated overwhelmed and I need help.

    1. Cecilia,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  23. Howling does it actually take to get paid? I put my claim in on 9/20/2019 it is 10/14/2019 and I am still at a “pending” stage? Anytime I call I a, told “we have reach our call volume call back again”. This is frustrating!

    1. Sheila,

      It should have not taken so long to process a claim. You can also check your claim status online or consider visiting an office in the vicinity.

  24. I am having trouble finding job opportunities in the work I am trained in. Am I required to apply for less qualifying positions each week in order to receive my benefits?

    1. Lori,

      You will be required to actively engage in suitable positions. Having said this, a lesser qualification job is something you may not be expected to pursue. Please call the Unemployment Office for clarification.

  25. Well, it is now after 7PM on Friday and still getting errors. This my tax dollars at work?

    ——————————-

    CONNECT is undergoing routine maintenance and will be available again Friday at 10:30 AM.

    As part of our continuing effort to provide you with the highest quality service, we are currently installing important enhancements to CONNECT.

    Once the enhancements are complete, you will be able to sign back on and access your account information.

    Thank you for your patience and understanding as we upgrade our system to better serve you.

  26. is there anyway I could talk to someone or email someone so I can find out if im ever gonna get paid my $136 from 04/18/2019,tried calling cant seem to get thru and ive called many times during non peak hours.thank you

  27. I have hired over 20 people for the job they applied for and no one shows up for work. Is this because they are using my company as a reference of a job they applied for but didn’t get hired for? I have never received a call from the unemployment office to see if people on the unemployment list are being hired or not. FRUSTRATING.

    1. I don’t think the Unemployment Office would take up such tasks pro-actively. You may want to call the office for clarification.

  28. I am entitled to a severance package. When do I file for unemployment? Before I collect, while I am collecting or after I have collected the severance. I was “let go” due to my position being out sourced.

      1. I noticed that to file I need third quarter total of money earned. I do not have a paystub or access to the payroll system, since I was let go. Now what?

        1. Lori,

          You can consider applying under the “Alternate Base Period”. Please use the benefits calculator available on this website for more.

        2. Says im suppose to claim my available weeks on Sept 24th 2019 well today is September 24th and its not letting me claim my weeks it doesn’t even show up on my page

        3. Chelsea,

          I hope you were able to get to the bottom of it. If the issue persists, please call the Claims Center and speak to a person.

  29. my husband will be relocated from his job here in nj to florida. I will not have a job in florida. can I collect unemployment benefits while I find a job in florida. I currently have a job here in NJ which I will have to leave.

    1. Please call the Unemployment Office for clarification. In some states, you can claim on the basis of a ‘trailing spouse’.

        1. Mary,

          Please note this is a private forum and we do not have access to your claim file. Please chase the Unemployment Office over official channels.

  30. I have recently relocated to Florida from New Jersey where I was collecting unemployment benefits. I have notified NJ of my residency change. Is there anything I have to do here in Florida to continue collecting?

    1. Valerie,

      The Unemployment Office in NJ will provide you further instructions. Please make sure to be in touch with the authorities until the transaction is complete.

  31. I have been collecting UI Benefits for 12 weeks and my claim is now exhausted. Are there any extension benefits available currently?

    Many thanks!

    Denise

    1. Denise,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  32. It’s been a few years since I had to claim benefits.
    When filling out the online claim, it tells me my father’s middle name is incorrect.
    Suggestions?
    I’ve filled in correctly.
    Thx!

  33. simple question: can an individual collect unemployment benefits if he is currently receiving social security benefits?

    1. Henry,

      Yes, the unemployed claimant can collect both in most cases. Please call the Unemployment Office to confirm before moving ahead with the application.

    1. Theresa,

      I am not sure if it does. Please contact the Claims Center for help. Additionally, you can also look up the Resources available on the department’s website for answers.

  34. I was employed by a company for 4 and half years in centeral Florida. I was let go on 3/31/2019 due to lack of available work. I am tryingtoi file for unemployment but when I enter the FEIN I get a screen that says I have 0 FLorida employers. What is up with that? The coompany iss based in California if that matters.

    1. Mark,

      It looks like your previous employer may not be a part of FL Unemployment Taxes system. Please check with your employer and apply accordingly in CA if required.

  35. I owe money for unemployment and I need to see how much I owe or if I can talk to someone if there’s a number

  36. I am currently employed, but am claiming unemployment from a previous employer.
    Do I still have to prove job searches when I’m claiming weekly benefits?

    1. Trish,

      If you’re actively employed and still applying for UI benefits, it may be considered “Fraud”. Please call the Claims Center immediately and report the current situation.

    2. I have attempted four times to file online in the last week. As soon as I get to the page regarding my former employer and attach the supporting documents and hit submit, it immediately takes me back to the very beginning to start all over. What can I do? I do not want to lose my chance at filing!

      1. Kathi,

        This might be a system glitch. Please clear the browser “cookies” and try again. If the issue persists, use a different browser/call the Claims Center for help.

  37. i recently put in an application to collect unemployment. If I’m not eligible for unemployment benefits what are other options for me because its been a couple of months and no job offer yet and I have bills I need to pay every month.

    1. Suzzane,

      I suggest you visit the Unemployment Office website to find out about other forms of benefits. You should also be able to take a course or attend a job fair sponsored by the state.

  38. I work for a major grocery chain. As a part-timer, I was typically scheduled weekly (the schedule was made week to week and varied) around 30-35 hours. Last Sunday, the store I worked at for over 11 years was closed by the company, as they were ‘rebranding’ the division, and my old store did not fit in with the “new concept”. I and all of my fellow employees were transferred to different stores. As a result, last week I was given 5 1/2 hours in my new store. This week, I have been scheduled for 8 hours. I could not survive on the 35 or so I WAS being paid, so I certainly haven’t a chance on 5 1/2 – 8. Can I collect either regular or partial unemployment, as the cut back in hours was due to circumstances beyond my control (the store closing), and it does not look as if I will be getting any more?

    1. Todd,

      You can be eligible for partial UI benefits if you were hired for full-time employment and the hours were reduced. Please call the Unemployment Office for more information.

  39. I called you guys this morning around 9 in the morning. And I was told I would get a phone call within 2 hours. 5:36 p.m. is not 2 hours. When I called you back it stated that you were close at 5. So how do I get in touch with you?

    1. Anita,

      Please note this is a private forum and we do not have any connection with the Unemployment Office in your state. You can try calling back on the same phone number to reconnect.

  40. I was unemployed before I applied for this job during the Christmas time. They promised me part-time which is between 25 to 28 hours a week. The first week they allowed me to work 40 hours. The second week they dropped it to 32. Week after that they dropped it to 27. Now I’m being told because I reported my manager from stealing my sales that I can be considered part-time from 0 hours to 32. He is now scheduling me one day a week at 6 hours. There is no way in the world I can afford working here. I asked if I was considered holiday employee why wasn’t I not told so. They will not fire you because they don’t want to lose their credit for hiring unemployed people. Is this legal? Can I apply for unemployment again?

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