Florida Unemployment Phone Number

The Florida Department of Labor, formally called the Florida Agency for Workforce Innovation, is the organization you need to get in touch to make a labor complaint or file for jobless benefits. The State of Florida makes contacting the agency simple, and there are numerous ways to do so.

Contact the Florida Agency for Workforce Innovation by telephone by calling 1-800-204-2418. The phones at the Florida unemployment office answer from 8:00 a.m. to 5 p.m, Monday through Friday.

Be set for long waits as lots of people are trying to do the same thing that you are. Be serene and courteous to the person you get connected to and you will get a lot more help. The staffers on the other line are over-worked and are everything possible they can to assist all of the people that are contacting them.



When you call the PA unemployment phone number, ensure that you have:

  • Social security number,
  • Dates of employment
  • Names and addresses of your employers,
  • Gross earnings, and your
  • Driver’s license number

You will also need a pen and paper to write down your claim number and any other relevant details.



  1. I have been waiting on a call back for 3 days. I finally get ahold of someone and they are rude as ever and don’t want or care to help. I got cold call transferred to a manager supposedly but instead was sent to a full mailbox. This is a disgrace on Florida’s part. The operator was Roanna, operator number 5875.

    1. Dear Tony Hawkins,

      Florida is dead-last in providing support for unemployment claims. They are overwhelmed and poorly trained, and clearly poorly managed. “Roanna” needs better training but the state of FL refuses to fund the unemployment office sufficiently. There are political reasons for this but suffice to say the state isn’t supportive of the right to get unemployment.

      Continue calling and contact your state and federal representative — they are supposed to work for you.

      Best,

      Jean

  2. I have been receiving letters in the mail claiming that I have received an overpayment?…but I have not received anything since the start of the pandemic. With all these questions I have and days of trying to reach out to an operator for assistance while getting the same message how am I supposed to go through with this. I understand there are long lines and what not but seriously not even having a call back service or anything? I need help!

    1. Will,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  3. I need my 1099-G. The website just twirls and twirls and does not accept my information. I need to file my federal taxes and this form is being withheld by the State of Florida. NOthing but issues with this. Isn’t it a federal offense to withhold required filing forms?

        1. Geoffery,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

      1. I was on hold for 3 hours then hung up! They called me, about missed payments spent an hour on phone giving same info i had submitted then they denied me, then i called to appeal – it’s criminal what shutting down the country has done to honest working citizens- Yet the politicians have not been affected at all. I am still waiting for 9 weeks back pay since shut down!

  4. My benefits ran out in June, now that I am trying to log back in to my account to print the tax form out to file my taxes it says I am locked out of my account and need to go through steps to re-apply. I don’t need to re-apply for benefits all I need is the tax form. Last years you had to print it yourself. I should hope they intend to mail it out considering they are refusing to let people into their account and refuse to answer the phone.

    1. I think you just need a new log in. There is a message on the site that after September 2021, you need to create a new account to get information.

  5. Sadly I was let go from my Job of (3yrs) 10/4/2021 went and filed unemployment 10/7 and got notice I’ve been receiving benefits since 3/2021. Unfortunately, that’s a lie someone has used my social security number and receiving benefits. I have called the 1-800-204-2418 number and got a call back today finally but she wasn’t able to help me because my account is locked she advised me to call another department (FIRRE) to assist but I’ve called 15x no one answers just the machine to tell me they too busy and hang up. This is truly frustrating that someone has been receiving benefits and I’m not able to get this situation squared away because the system the have designed is no help.

  6. Hello,

    I am writing this because I applied for the PUA assistance program and in my connect home page it says (Your claim has a pending issue awaiting an adjudication determination. Please allow time for the review to be completed and continue requesting benefits until a determination is issued to you. Please review our FAQ or PUA Handbook for more information.) It has been like that for 2 months now and it does not let me request benefits or anything else. In the determination, it says I am eligible and that it is active however that message still stands. I could not contact anyone over the phone so I am writing this email. It is an emergency for me as I am still unemployed and could not find work yet. Please get back to me with some information if need to do anything else or where does my application stands as of now as I am in desperate need. Please and thank you.

    Nathan Santos

    1. Nathan,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  7. I’m having the same issue. I thought it was just me. I am stressed because I have no funds in the bank.
    It first started that my application was pending, and to keep claiming benefits (even if it was 0.00 dollars) Then I got like a message w/i the app it’s self stating I need to verify via id me. I did. I got sick with COVID and it took me 3 or 4 weeks to get the strength to log back in. When I loge back in, it said my account was locked. So I clicked on the ID Me and verified myself again. 3 days later, I verified my self for the 3rd time. Three days later I followed the prompt to where it says click here if you verified and your account is still locked. That was like 3 or 4 weeks ago. Still nothing. I am disabled, waiting on my verdict, and I need this income. I literally have no income.
    How do I email IDme?
    How do I get in contact with some one to help? has anyone had any luck.
    I have saved the ID Me verification emails.
    I am having a breakdown because of lack of funds.
    Any advice/solutions towards this issue, how to get in contact with someone, how to email about this problem? Is there a customer chat? how are you handling the stress? Just any advise at all.

      1. Marilyn,

        Please let us know the nature of the problem.

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  8. Jeff I see that you have quite a few times recommended visiting an office. How do I find the closest office to me? I live in Miami and it is my understanding that there is only one office in Tallahassee which is an 8 hour drive with no guarantees of my pending status being resolved.

  9. I have called the 1-800-204-2418 number 137 times in the last 3 days and always get the recording ‘we are receiving higher than normal calls – if you need immediate assistance go to the website’ I have called first thing in the morning, mid day, and end of day and cannot get through. My claim status has changed to ‘suspended’ and I just want to know exactly what that means. Can anyone help me??? Thank you

  10. When is it time to get a lawyer? I have been waiting since May for them to unlock my account and send me my back pay from January 2021. After ID me allowed someone else to use my SS# and account to get my benefits. I call everyday 10 times or more no one answers just the machine to tell me they too busy and hang up. I emailed and faxed them too. I’m losing everything. Food stamps office never has this problem plus they work as many cases or more and work harder to help.

    1. Diana,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

      1. The only office in the whole state of Florida is in bfe Tallahassee when most of the population lives at the other end of the map by Miami and the keys….so 4 hours of drive one way…. That’s what your advice is??

      2. Jess the only office is in Tallahassee Florida for the whole entire state which depending where you are most of us being from Miami Homestead area you’re talking about a 4-5 Hour Drive not knowing if they’ll allow u into the building because no where on their website does it have a way to make an appointment so what’s your next helpful line going to be because a lot of people are in need and losing their homes and valuables. So, we would like to know what we can do about it since we can’t get anybody human on the phone and there’s no place for us to go except for Tallahassee the only office

    2. No one is answering No one is helping. I haven’t got benefits since April 2021… after being told I had to go through ID.ME I did but because I was locked out my acct couldn’t get in to my acct to the link the 2 together. Call every day even have RA email proof from submitting request on line. Please if you find a lawyer share the info so that I may contact as well. I went from receiving benefits to someone tried to get benefits in my name to being locked out. ( that info I got only from going into an office but was told they no longer have the power to help.

      1. So sorry. I’m in the same boat. I used to be one of the bilingual customer reps they fired due to a cut on funds to the Customer Service department. It was hell. I hated the job. Did it for 1 year. Now, 5 months locked out of my account. Once you get hold of a rep, you will have to wait another 3 months to get it unlocked. It is hell. Don’t expect the money. Is all part of the Plandemic. Stay strong. Covid won’t kill you. The government will. They are the real terrorist.

  11. I submitted my claim and have not heard anything. The status is showing as pending. I tried going online to all sites provided and no help at all. I also tried calling to no avail. I was laid off in May and am still waiting for my unemployment benefit. I did speak to someone in the local office, and they said that they can’t help with the claim. This is very frustrating that we work so hard, and this is what we are paid with. Can you assist in any way? I see that they keep saying keep trying the phone or office and that they are a shortage of staff, but you must consider what we as Americans are going through just to get unemployment benefits. The least that they can do is respond with the status.

    1. Lupita,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  12. Deo is set up to frustrate and aggravate people to the point that they want to give up. Same situation here. Not paid in weeks. First time I’ve been unemployed since 1996 and the State can’t help a person? Luckily I just started work this week. Had I not, my kids and me wouldn’t have a place to live come next month. It’s crazy. You get redirected on the website when you click on the “pending” monetary section. It says to close out the browser and sign back in. EVERY. SINGLE. TIME. NO one answers the emails. The hotline just hangs up on you without an option to even leave a message. Very sad.

    1. How do I clsim the four weeks I couldn’t claim because my account was locked after verifying my ID. It took 2 months to get back in and the whole month of july was gone.

        1. Jeff my account says exhausted active, 1100 in balance waiting to h paid to me. The last check I was able to claim was sept 4th. Since then I’ve called 4 different numbers for the DEO in Florida – All to finally have the robot say” you have opted to speak to a representative” then a recording comes on, tells us there’s a high call volume and wait times are going to be long & then instantly hangs up!!! For the past 3 weeks I’ve called 10x each day each number and I have the phone logs to prove this !!!! I’ve posted to their helpline for a call back, received a call I missed at 7pm !!! Not even their usual hours and now I can’t resubmit for them to call me back because it still pending a call back that I’ve been waiting for. Patiently answering every damn phone call and it’s always a telemarketer or my car warranty. There isn’t away to make an appointment to their office and every other office they refer you to as “their office” is in fact a career source – I’ve driven to every one in south Florida – it’s only career source offices. When u arrive they tell you they have nothing to do with DEO or the connect website. Then they give u a number that is the the same 2 out of the 4 numbers I’ve been calling all month long. So what do I do ?????????? Please!!

        2. Alinder,

          The best way to fix this is by considering the option of visiting an office in the vicinity if safe and feasible.

  13. My account shows I am disqualified after an appeal decision was made regarding an overpayment. Previous rep confirmed there was no real disqualification as it doesn’t pop up in her system. Was supposed to receive a call back after her supervisor investigated…yet to receive that call and I can never get through on the phone line then there is nothing in the help forums can actually help me. I am beyond over the unemployment office. Great job Florida….great job! Thanks for helping me move closer to becoming homeless as I can’t even pay my mortgage now. Florida’s system has screwed me once again.

  14. Im trying to enter unemployment on 7/16/2021 and it telling me my account is locked. The last time this happened my account was hacked and i missed 3 payments that was sent that i have not yet received from the months of march 3/9/2021 and 2 payments on 3/19/2021. As of now im locked out talking bout to many attempts. I think if im locked out and you all are in the process of sending me money i will not recieve it again if my account is change once i get back in. I have called for 3 months now and get no answer. I have reported several times i have not been paided and whether unemployment has expired i would like what needs to b reimburse to me. Thank

    1. Monica,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. Hi – I was recently sent 3 emails to fill out for re-employment. I’m self employed (owner of a developing world international tour company, with no business yet, but hopefully soon). The e-mails said I could list 5 customers I’d reached out about future travel. I got their permission to list them and asked if they were ready to travel yet. They all said no, not yet – therefore I listed them as work not available (or whatever the form said). I submitted all of them before the deadline. I was paid for one week of the 3 I submitted, but not the other 2 since I just saw they said “disqualified”. Huh? I got the same 3 e-mails the day after I submitted them, thinking it was an error, since when I submitted each one it always said “thank you & it was being processed”. Where did the other 2 go & now I’ve lost 2 weeks pay + the $300 extra? No one answers the phone to check on my account to see what happened. How do I talk with someone or appeal? – Susan

        1. Susan,

          There seems to be some miscommunication from the Unemployment Office. Please see if you can find means to sort this online (details of the appeals process will be on the website).

    2. Im dealing with the same thing. Ive logged in my account on 07/22/2021 so i could claim my weeks just to log back in and says my account is locked (which i know i didnt try to attempt 3 times). Verified through id.me twice and said to wait 3 business days just for my account to still be locked?. Did you get any responses on how to fix this?

      1. I am in the same position I verified sent emails like it said and I have been waiting almost a month not unlocked tomorrow I am suppose to claim and that will be a month no money and I have nothing and no one to help me….if you find out please let me know

  15. Does anyone know how to get a live representative that can help me fix my claim? I’ve been calling both numbers for the past month only to get hung up on and filled out the help center request probably 20 times to not get a call or email. Anyone know how??

    1. Shelby,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      1. Mailbox is full ? I have been locked out. The last week I claimed was ending 7/3. Now suddenly my account has unlocked a months bf a half later and there are 0 weeks left to claim and a single mother of 3 that can’t pay the bills. The website, emails, and faq’s lead to nowhere. And I’ve dialed any number I can find, including this one, none even allow to hold or leave a message. There’s no mass answer either to let us know what is going on. It’s happening to many many people so why can’t there be an update to everyone in the news or mass email or anything?!?

  16. Jeff, That is weird. I posted TWO comments today 7-12-20. The first I’ll admit was a bit snarky as I had just “Finally ” gotten through to DEO after a month and was on hold for 4 hours only to be “Picked up, and Hung up”
    Anyway, in reading down I saw you might be an employee. I asked what do I do as I haven’t been paid in almost 4 weeks.
    All the site says is “HOLD” I asked you for advice.
    Now, why would my Tw comments be “Taken Down” First (?Maybe? ) I mean I wasn’t really rude, just complained that Scott took away millions, and in over a year it has not gotten any better.
    So Ill ask again. Ant advice on what to do, or who to contact when it says hold.
    Don’t say Call because I so lucked out this AM.
    If you call at 7:30 and go through the prompts it’s about 7:32. At that point, they say something like
    “All of our operators are busy right now and can not take any calls, pls try back tomorrow.”
    Not even a Callback option.
    So today and for weeks I start the process at about 7:2 and if I’m just a tad late I get the message.
    Or, if a tad early I have to listen to all the prompts only to be told, “Our hours of operation are 7:30 AM till 5 PM., well now I’m cooked. If I go through the game again it’s 7:32 at least.
    But today I must have timed it just right. As I got to the end it said “Hold for next operator” WOW! I held all right.
    4 Hours and then someone just picked it up. (Listen I know when a phone is picked up off the line and then hung up.
    Maybe an accident, but It was frustrating. ) Now I post comments and their being deleted?
    I give up.
    We are adults Jeff and you folks are acting like children deleting my comments. I am and have taken “Screen shots” so delete away. My atty will have a good case eventually.
    Steve
    Hallelujah

    1. Steve,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. Brian,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

  17. I’m so sick of this unemployment website ,, I stand in line for 3 hours just to keep getting kicked out. When I try to claim my weeks it won’t accept it then I get emails saying that I CAN GET PENTALIZED for yall crappy website doing whatever it wants. You call every number listed to be on the phone all day until they close to not get an answer. I’m over it yall need to get some better organization or more employees its not fair to us !

    1. Brittany,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. They never answer emails I have gone threw all he questions again and says still pending in id.me, I have one email from them at the beginning stating verified and nothing else… I have done everything it said to do and id.me said verified and a month later tomorrow I need to claim and it’s still locked today 2 weeks ago I tried to file said my account locked verified 3 days nothing call hung up

        1. Amy,

          In that case, please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

      2. How do I request my benefits when idme has screwed up my account because of some reason there is few emails that I have never used or heard of under my name? So now I have to wait until forever idme get back with me so I can prove my identity and who I am but Florida DEO says I’m verified with them and I still can’t get into my account because of idme, so this is not right. Need help what do I do now???

        1. Traci,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

    2. Same issue here. I’ve noticed on Wednesday and Thursday evenings is when I have luck with getting on and not kicked. Ridiculous

      1. I have been locked out my account since 5/20/2021 my ID has been verified i also filled out the form on HelpCenter several times my account is still locked this is so frustrating I called everyday from 7:28am thru 5pm and I never get and answer this is ridiculous and I’m pregnant high risk and can’t work

  18. I need answers as to why my account is still locked after prolly 2 months prolly more????
    Can’t ever get through on ur crappy phone service? I’m not sorry for saying this but I think you all run a mickey mouse operation.
    Not fair for people to have to waitvlike this.
    Do or would u like to work all week and then get told oh u gonna have to wait about 6 months to get paid. U will get ur money oh when we get around to it.
    So every one should mail unemployment their bills and have them unemployment pay them they want to duck people around so just like me I get held accountable,so ‘should they.
    UNLOCK MY DAM ACCOUNT U!!!!!!!

    1. Jennifer,

      I can understand your frustration. Please note this is a private forum and we do not have access to your account. Please call the Unemployment Office for a reset.

      1. @Jennifer Funny, I actually made copies and did. I spent too much in postage though and don’t have that bank anymore… it didn’t work, abd a year later, I am home6, frying in the heat, and still same old message, then click!

        @Jeff, for a year I tried to call ur dam office, its been the same message, then click. I’ve called every half hour, nothing. This is absolutely ctao, and you knoe it.

      2. RJeff, there are no one helping. I’ve been calling for 3 weeks. I finally get to the point where it’s going to put someone on the phone and it hangs up on me. The closest customer service center is in Tallahassee. I live in homestead !!! There are know other offices in Florida. I’ve called every number, exhausted every option on the phone menu, even the employee options I used!!!!!! when finally it’s going to transfer the call there’s a recording of a man saying something about higher call volumes and than hangs up. I have the phone records 10+x I call everyday since 9/4/2021
        3 weeks without the ability to claim benefits and I still have a balance of 2 thousand dollars available for me to claim and claims don’t end until a zero balance why is this happening to me !!!! ????? Why can’t I get anyone on the phone??? Why can’t I be put on hold rather than the auto-hang up ????!!!!!!

        1. Alinder,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please consider the option of visiting an office in the vicinity if safe and feasible.

    2. I feel your pain my account has been locked since may 15th and I have called every number even emailed idme and it still locked they said they are gonna give my information to someone who can unlock it is still hasn’t been unlocked you can’t get hold of anyone and when u do they call u back after office had closed they need to hurry up and unlock our accounts because we all have bills to pay this is ridiculous

      1. Erica,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you may need a prior appointment).

    1. Have you been able to get in contact with the department? I have been trying since April, my account is locked snd I can’t get a hold of anyone.

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