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Florida Unemployment Phone Number

The Florida Department of Labor, formally called the Florida Agency for Workforce Innovation, is the organization you need to get in touch to make a labor complaint or file for jobless benefits. The State of Florida makes contacting the agency simple, and there are numerous ways to do so.

Contact the Florida Agency for Workforce Innovation by telephone by calling 1-800-204-2418. The phones at the Florida unemployment office answer from 8:00 a.m. to 5 p.m, Monday through Friday.

Be set for long waits as lots of people are trying to do the same thing that you are. Be serene and courteous to the person you get connected to and you will get a lot more help. The staffers on the other line are over-worked and are everything possible they can to assist all of the people that are contacting them.

When you call the PA unemployment phone number, ensure that you have:

  • Social security number,
  • Dates of employment
  • Names and addresses of your employers,
  • Gross earnings, and your
  • Driver’s license number

You will also need a pen and paper to write down your claim number and any other relevant details.

  1. My account shows I am disqualified after an appeal decision was made regarding an overpayment. Previous rep confirmed there was no real disqualification as it doesn’t pop up in her system. Was supposed to receive a call back after her supervisor investigated…yet to receive that call and I can never get through on the phone line then there is nothing in the help forums can actually help me. I am beyond over the unemployment office. Great job Florida….great job! Thanks for helping me move closer to becoming homeless as I can’t even pay my mortgage now. Florida’s system has screwed me once again.

  2. Im trying to enter unemployment on 7/16/2021 and it telling me my account is locked. The last time this happened my account was hacked and i missed 3 payments that was sent that i have not yet received from the months of march 3/9/2021 and 2 payments on 3/19/2021. As of now im locked out talking bout to many attempts. I think if im locked out and you all are in the process of sending me money i will not recieve it again if my account is change once i get back in. I have called for 3 months now and get no answer. I have reported several times i have not been paided and whether unemployment has expired i would like what needs to b reimburse to me. Thank

    1. Monica,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. Hi – I was recently sent 3 emails to fill out for re-employment. I’m self employed (owner of a developing world international tour company, with no business yet, but hopefully soon). The e-mails said I could list 5 customers I’d reached out about future travel. I got their permission to list them and asked if they were ready to travel yet. They all said no, not yet – therefore I listed them as work not available (or whatever the form said). I submitted all of them before the deadline. I was paid for one week of the 3 I submitted, but not the other 2 since I just saw they said “disqualified”. Huh? I got the same 3 e-mails the day after I submitted them, thinking it was an error, since when I submitted each one it always said “thank you & it was being processed”. Where did the other 2 go & now I’ve lost 2 weeks pay + the $300 extra? No one answers the phone to check on my account to see what happened. How do I talk with someone or appeal? – Susan

        1. Susan,

          There seems to be some miscommunication from the Unemployment Office. Please see if you can find means to sort this online (details of the appeals process will be on the website).

    2. Im dealing with the same thing. Ive logged in my account on 07/22/2021 so i could claim my weeks just to log back in and says my account is locked (which i know i didnt try to attempt 3 times). Verified through id.me twice and said to wait 3 business days just for my account to still be locked?. Did you get any responses on how to fix this?

  3. Does anyone know how to get a live representative that can help me fix my claim? I’ve been calling both numbers for the past month only to get hung up on and filled out the help center request probably 20 times to not get a call or email. Anyone know how??

    1. Shelby,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  4. Jeff, That is weird. I posted TWO comments today 7-12-20. The first I’ll admit was a bit snarky as I had just “Finally ” gotten through to DEO after a month and was on hold for 4 hours only to be “Picked up, and Hung up”
    Anyway, in reading down I saw you might be an employee. I asked what do I do as I haven’t been paid in almost 4 weeks.
    All the site says is “HOLD” I asked you for advice.
    Now, why would my Tw comments be “Taken Down” First (?Maybe? ) I mean I wasn’t really rude, just complained that Scott took away millions, and in over a year it has not gotten any better.
    So Ill ask again. Ant advice on what to do, or who to contact when it says hold.
    Don’t say Call because I so lucked out this AM.
    If you call at 7:30 and go through the prompts it’s about 7:32. At that point, they say something like
    “All of our operators are busy right now and can not take any calls, pls try back tomorrow.”
    Not even a Callback option.
    So today and for weeks I start the process at about 7:2 and if I’m just a tad late I get the message.
    Or, if a tad early I have to listen to all the prompts only to be told, “Our hours of operation are 7:30 AM till 5 PM., well now I’m cooked. If I go through the game again it’s 7:32 at least.
    But today I must have timed it just right. As I got to the end it said “Hold for next operator” WOW! I held all right.
    4 Hours and then someone just picked it up. (Listen I know when a phone is picked up off the line and then hung up.
    Maybe an accident, but It was frustrating. ) Now I post comments and their being deleted?
    I give up.
    We are adults Jeff and you folks are acting like children deleting my comments. I am and have taken “Screen shots” so delete away. My atty will have a good case eventually.
    Steve
    Hallelujah

    1. Steve,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  5. I’m so sick of this unemployment website ,, I stand in line for 3 hours just to keep getting kicked out. When I try to claim my weeks it won’t accept it then I get emails saying that I CAN GET PENTALIZED for yall crappy website doing whatever it wants. You call every number listed to be on the phone all day until they close to not get an answer. I’m over it yall need to get some better organization or more employees its not fair to us !

    1. Brittany,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    2. Same issue here. I’ve noticed on Wednesday and Thursday evenings is when I have luck with getting on and not kicked. Ridiculous

      1. I have been locked out my account since 5/20/2021 my ID has been verified i also filled out the form on HelpCenter several times my account is still locked this is so frustrating I called everyday from 7:28am thru 5pm and I never get and answer this is ridiculous and I’m pregnant high risk and can’t work

  6. I need answers as to why my account is still locked after prolly 2 months prolly more????
    Can’t ever get through on ur crappy phone service? I’m not sorry for saying this but I think you all run a mickey mouse operation.
    Not fair for people to have to waitvlike this.
    Do or would u like to work all week and then get told oh u gonna have to wait about 6 months to get paid. U will get ur money oh when we get around to it.
    So every one should mail unemployment their bills and have them unemployment pay them they want to duck people around so just like me I get held accountable,so ‘should they.
    UNLOCK MY DAM ACCOUNT U!!!!!!!

    1. Jennifer,

      I can understand your frustration. Please note this is a private forum and we do not have access to your account. Please call the Unemployment Office for a reset.

    2. I feel your pain my account has been locked since may 15th and I have called every number even emailed idme and it still locked they said they are gonna give my information to someone who can unlock it is still hasn’t been unlocked you can’t get hold of anyone and when u do they call u back after office had closed they need to hurry up and unlock our accounts because we all have bills to pay this is ridiculous

      1. Erica,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you may need a prior appointment).

    1. Have you been able to get in contact with the department? I have been trying since April, my account is locked snd I can’t get a hold of anyone.

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