Georgia Unemployment Phone Numbers

Use the GDOL (Georgia Department of Labor) automated telephone system, GDOL IVR, Interactive Voice Response System to access locations of GDOL Career Centers, claim weekly unemployment benefits, set a PIN for unemployment insurance, get information about a job listed on Job TV, or inquire about weekly unemployment payments. The IVR toll-free number is 1-866-598-4164.

Some of the other numbers related to unemployment insurance are as follows:

Services Numbers
Appeals to the Board of Review 404-232-3325
Appeals to Hearing Officers 404-232-3900
Electronic Wage Reporting 404-232-3265
Employer Claim Charges 404-232-3030
Employer Tax Liability 404-232-3301
Employer Tax Rates 404-232-3300
Employer Tax Reports/Filing 404-232-3220
General Tax Information 404-232-3320
Interstate Claims 404-232-3090
New Employer Accounts 404-232-3301
Partial Claims Filing for Employers 404-232-3050
UI Customer Service 404-232-3001

877-709-8185 (Toll-free)
UI Policies and Procedures 404-232-3180
Tax Administration 404-232-3320

Be prepared for long wait times as many people attempt to call. Be patient and you will get through someone who can assist you. Try to be polite to the staffers as they are overworked and are doing everything they can do to help all the people who are contacting them.

  1. How does someone apply for unemployment if they cannot access computers and are not technically savvy at all? A neighbor has been laid off and he does not have a computer nor a smart phone. He still uses a landline. I do not want to be responsible for his personal information. What should he do?

    1. Lisa,

      Most states allow you to file via phone as well. Please check for the availability on the Unemployment Office website.

  2. My pin number says it’s incorrect and when I try to reset my pin it says that the security answers I’ve entered are all wrong and I know that they are right. I don’t understand what you mean by try resetting my pin online. It won’t even let me do the process. How do I get my pin # reset? That’s all I want is to simply reset my pin #

  3. Jeff does not understand our situation. He has a job and a paycheck. Quit repeating and repeating things we know are not true.

  4. I am having the same issue as everyone with not access my UI portal and can’t reset my pin. Has anyone had any success? If so can you please reply to my post and help give us all instructions on how to do so?

    This is ridiculous. Is the state of GA not going to hire additional employees to help assist people with obtaining their unemployment?!? People have bills to pay and are unable to do so because no one will answer the phone. Surely, other states have a better process. This is seriously a huge deal that our state HAS to correct.

    1. They are working from home. The parking lot only has 2-3 cars in the parking lot. Will not return phone calls or emails. Georgia State Representative is not having any progress either. Good luck. Slowly going broke.

        1. I was forced to resign from my job as a Director of Sales and Marketing at a local assisted living facility in July of 2020. I found out in July that my 10 year old son would not be returning to school, and I would have to stay home and do school with him over Zoom. Somehow, my claim was denied. It took months to even get a response. I filed an appeal in December of 2020. I have heard NOTHING from the DOL regarding this appeal. I did not even get a confirmation number. I have sent numerous emails, called, even contacted Senator Lindsey Tippin’s office today. Can someone PLEASE tell me how I can find out the status of my appeal hearing? This is causing me a great deal of stress and anxiety. Thank you

        2. Ashlee,

          I can understand your situation. There will be a delay due to pandemic-inflicted pendency. Please consider the option of visiting an office if safe and feasible (you may be required to book a prior appointment on the website. Please check).

      1. Can someone please help me find out the status of my claim? I filed more than 5 weeks ago and still haven’t received a letter with any information

        1. Courtney,

          Please note this is a private forum and we do not have access to your claim file. Please check the payment status online.

  5. I would also like to know , I received 2 letters of approval, one saying my case had been reevaluated and I would be receiving more weeks than stated in the previous letter. I received my debit card issued by them , but have not received a single payment. I have certified weekly like I was told by the dol to do, still nothing! I don’t know what to do . Anyone else know?

    1. Lucielle,

      There will be a delay considering the pendency. Please continue to file weekly claims within the stipulated window.

  6. I hate going this route and putting my business on social media, but I see that you respond to social media (as evidenced by the responses) rather than to the numerous emails and phone calls that I’ve used to attempt to reach you. I also reached out to my local congress representative who also claimed they reached out on my behalf, but still no response. I’ve done everything properly, legally and in a timely fashion. You’ve deleted my unemployment account as if it never existed so I was unable to file my webcerts since April 2021. You do not answer your phones and instead the message hangs up not even allowing one to leave a message.
    I was let go from my job on September 11, 2020 with no explaination. I applied for unemployment benefits and was denied for making $0. I appealed showing that was not true and provided paystubs showing how much I did actually make. There was not response to that, but I did not get notification that the Job was added to my credit report (meaning someone fixed or covered up that the job did not report my initial employment as required by law in the state of GA). Instead of a response to my appeal, I received a letter stating that I was denied PUA benefits in accordance with my interview. I NEVER had an interview and I appealed that decision also. It is now nearing the end of August and I still have not heard from ANYONE. I wrote the DOL commissioner via email on the link from the DOL site because the actual email is not displayed so that I can write via my own email as to be able to save a copy or proof. When I remember I screen shot or take a pic of the computer in those instances. What you are doing is illegal and unfair. Although I am struggling, I have not neglected to pay my rent as many others have. I used every stimulus check to pay my rent and ensure that my children have a roof over our heads. I started working gig jobs such as Uber until my car was shot while waiting for a rider. I have proof of everything I am saying and can provide the evidence. I don’t know what else to do so I am going to keep calling and writing until someone hears me and responds. What you are doing drives people to act illegally even if as a means of survival, but I WILL NOT. I also believe that if you ignore us, we will go away, but again, I WILL NOT. I will write all my senators and who ever else will listen until I get answers. Also, I will screen shot this and repost if you try to delete it. Although many may have comitted fraud, I did not and I will not. I am following the legal process, but your department of labor is still not. How am I supposed to continue to have faith in our justice system when you are not giving me my due process of law?

  7. After half of my department being on furlough for over 6 months, my employer decided to eliminate the furloughed positions and stop filing UI claims on our behalf. That ended in June. The notice on UI said just to file the weekly claims and I (as well as 2 of my colleagues in my same group) have done that. However, I received no payments in July or August thus far. Do I need to do something else to get payments started?

    1. Deborah,

      Have you been issued a letter of determination? There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. I received Determination Letter dated 8/7/21 staying eligible to receive UI. Still haven’t received a penny! I’ve called everyone from my local career center (countless times) to the Georgia Governor’s Office, leaving countless messages and no response. Please tell me why I’m not being paid…

        1. Sharon,

          Hope you’ve been filing weekly claims on the website. There will be a delay considering the pendency. Please continue following up regularly.

    2. Need to speak to someone about a letter that was received saying I owe money but my job filled. Can’t reach anyone

      1. Chanelle,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  8. I was approved for UI Benefits in June 2021. Then I received a letter that my benefits are inactive due to not claiming benefits weekly, which I couldn’t do because the website and phone number would not accept my PIN. I kept resetting until it finally worked. Claiming allowed me to go back to the weeks I was unable to claim but my UI Status says I need to complete “Actions Required” >> Apply for Benefits. I reapplied for benefits immediately and continue to claim weekly benefits with the same amount of benefit weeks left, and no change. It still shows that Actions are required…how many times do I have to reapply? My local office is closed to public, i’ve left 1 message per everyday of week since June 6,2021 and no one has called me back. The contact number on the website always has a busy signal no matter the time of day. I apply for 3-4 jobs Mon-Fri, no one has called me. What am I to do. Door dash isn’t even accepting drivers in my area!

  9. My UI account has had me locked out for several weeks somehow my pin number got changed..I did not change my pin number and it won’t let me change it it says the a few answers to my security questions are wrong too …who did this

  10. Please hire more people to answer phones. It is really ridiculous to not be able to get in touch with anyone to ask questions. I have tried to get answers by website, phone, email, and Facebook messenger. I got through 3 times on Monday after calling and getting “user busy” 40 times, waited at least 35 minutes each time just to be told the system was down and call back in 1 hour (each time). I called yesterday, after many “user busy” messages, I finally got through, waited 1 1/2 hours just to get a recording saying the system was down and to call back. Today I tried to call 158 times and got “user busy,” finally got through and have currently been waiting 1 hour 15 minutes. I am going to be really upset if this system disposes of me at 1 1/2 hours. Your current employees do not deserve this either. I am sure they get alot of frustrated and angry calls and your turnover rate is going to be very high, which means the new agents will have a harder time answering questions because they are new and inexperienced. This is a terrible cycle that needs fixed.

    1. My husband went through the very same thing! He called over 1000 times in 3 months. Each day he had to try at least 200 times. When he did get through, he’d be on hold for over an hour only to get cut off! The times he was able to actually talk to someone, they’d make all of these promises and they were all lies. He waited for his unemployment for 11 months!! Should never have happened. Come on GA- do better!!!

  11. I applied for benefits in early April of 2021. I have yet to speak with anyone after Hundreds of attempts. My account remains locked even after going through the “I.D. Me process”.

    1. Dan,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  12. Hello

    My name is Hunter Bolin
    I recently received a letter informing me that I am not eligible for unemployment and have 15 days to file an appeal.
    However, I do qualify for the PUA benefits but have been unable to claim them up until this point.

    I have been struggling to reach someone at the Georgia Department of Labor for over 3 months now. I have tried reaching out via fax, telephone calls, in person visits, and email, and have not been able to contact anyone

    I would greatly appreciate if someone were able to reach out to me via email, which I submitted in the comment form

    kind regards

    Hunter Bolin

    1. Hunter,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

  13. I haven’t been paid since February and that was one check from January. Prior to that had not rec’d a check in a month. What is happening? Not to mention we will no longer get the extra $300 per week. Will the pay be retroactive? Am I ever going to see the money. Why is Georgia the only state doing this I am so devastated just want to cry. Please advise.

    1. Marcy,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until you have a concrete answer.

  14. This is absolutely BULLSHIT. All the numbers they give you either give you a busy tone (it never rings) or goes straight to leaving a message. My husband and I could loose our house because no one gives a flip about those of us who need this money. Thank God my husband was able to find another job but if he hadn’t we would have lost EVERYTHING. This is exactly why I hate Georgia and tell everyone to never move here. Everything about this state sucks!

  15. Every time my company apply for my unemployment i have to send my birth certificate driverlinces an social security card an its the same thing every time i no they suppose to keep records an we not work in it make me late with my bills every time had to pay someone to email them they wanted them e mail this time an gave to the 14 of June to get them over an still haven heard anything an my company that work has to file again hope to get the money before the late charges start

    1. Deborah,

      Some processes are repetitive. Perhaps, you can write an email to the office explaining your ordeal.

  16. Unbelievable, I’ve spent hours redialing, sometimes from 2 phones, every day of the week. Tried calling my local office. Tried making an online appointment. Sent numerous emails, including to the Labor Commissioner, Mark Butler. Patient? I’ve been more than patient. If I don’t receive my benefits, I can’t pay my car payment to get to a job. Can’t put fuel in it and pay insurance. Pay other bills and buy food to live. Pay phone bill to keep up this madness of hoping my call will get answered. It’s getting hard to be patient.

  17. I have been calling and calling about being underpaid for my benefits, not one voicemail or email has been returned, meanwhile I’m about to lose my home…thank you so much Georgia Department of Labor for your complete incompetence!!!!!

    1. Cynthia,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  18. I’m owed 11 weeks back pay. Never got a response from messages or emails. Everyone just needs to remember this whole situation when it comes time to VOTE in 2022! That’s the only way to put incompetent officials in their place!! Has anyone received anything from them yet? My father-in-law got a response saying he’d get his back pay, got his back pay, then got a letter immediately afterwards stating he no longer qualifies. That was late April.
    -I’ve lost any faith in this system that I had!

    1. No this has been going on since last year. Bill collectors don’t care, about not receiving your benefits even though they know what’s going on. Is this really America right now ?

      1. Thomas,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        1. i was told that i had a code 55 for SS# fraud so they stopped paying me since april.. i finally was able to talk with someone and they sad it would get fixed. The fraud issue was me mistakenly typed in the wrong zip code when they made us reset pin and fill out stuff for i.d me due to fraud and i understand that. but its been so hard to get answers.. it still lets me claim weekly but no money since april…the one time yall called me back yall said it would be fixed in a week. that was a month ago.. im so wore out and can’t do anything but wait because im broke with a kids at home because of daycare not reopening because the lady pasted away from covid

        2. Kennie,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals

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