Georgia Unemployment Phone Numbers

Use the GDOL (Georgia Department of Labor) automated telephone system, GDOL IVR, Interactive Voice Response System to access locations of GDOL Career Centers, claim weekly unemployment benefits, set a PIN for unemployment insurance, get information about a job listed on Job TV, or inquire about weekly unemployment payments. The IVR toll-free number is 1-866-598-4164.

Some of the other numbers related to unemployment insurance are as follows:

Services Numbers
Appeals to the Board of Review 404-232-3325
Appeals to Hearing Officers 404-232-3900
Electronic Wage Reporting 404-232-3265
Employer Claim Charges 404-232-3030
Employer Tax Liability 404-232-3301
Employer Tax Rates 404-232-3300
Employer Tax Reports/Filing 404-232-3220
General Tax Information 404-232-3320
Interstate Claims 404-232-3090
New Employer Accounts 404-232-3301
Partial Claims Filing for Employers 404-232-3050
UI Customer Service 404-232-3001

877-709-8185 (Toll-free)
UI Policies and Procedures 404-232-3180
Tax Administration 404-232-3320

Be prepared for long wait times as many people attempt to call. Be patient and you will get through someone who can assist you. Try to be polite to the staffers as they are overworked and are doing everything they can do to help all the people who are contacting them.





  1. I am on hold for my interstate claim for UI and PUA. I have been waiting 13 weeks now. I received 4 checks, 2 UI and 2 PUA 5/5/20 then it all stopped. I was told 4 weeks ago I am now an interstate claim. I don’t understand why it takes sooo long to verify my employment W2 with another state for my interstate claim. Hopefully somebody will get this resolved soon. Bills are past due.

    • Betty,

      The delay can be attributed to the number of pending applications. Please be patient and keep checking the status at regular intervals.

  2. I incorrectly filed my UI benefits and selected the wrong week. I believe I was paid for a week that I was actually working. I used the “contact us” portal to let GA Labor know. How else can I resolve this?

        • *I FINALLY GOT [email protected](404) 232-3001*
          I was locked out and could not reset my pin either. I also have been calling for weeks. But today I started calling at 9am. I kept hitting redial back to back very quickly after each unsuccessful call; over 25 times. And guess what; I finally go through. There was an automatic message that kept saying someone will be with me shortly. I stayed on hold for 1 hour, then the phone went silent, but I was still connected. Then after being connected for 1 hour and 15 minutes a live UI cust serv rep said…..HELLO! She asked me to verify some info but for some reason the info didnt match. She took my email address and said I will receive and email with a link directing me to verify my identity at ID.me. And within 10 min I got the email. I completed the steps and got verified successfully at ID.me. Now within 24 hours GA Dep of Labor will email me advising me with the next steps. FYI: She also told me to use the same info through out these steps so that everything will match up.
          I also read online somewhere that Thursday and Friday are better days for your call to get through.

      • I have been calling every number for unemployment for the past 3 weeks now and no one has answered not even acknowledged my emails it keeps saying my pin is “suspended” and every time i try to reset my pin with the same exact information i put in just for it to tell me my account couldn’t be validated with the same exact information i put in the first time.

        • Just wondering if you were ever able to get your pin reset? I am trying to reset my pin too but it keeps saying that my info could not be validated. I have called and emailed several times with no luck.

        • I a. In the same boat. Unable to reset my pin . Have not been able to clai. Weekly benefits for 8 weeks now. Unable to get to anyone over t by e phone.
          It is so frustrating…
          Can anyone advise?

        • Did this ever get resolved?
          Because my credentials are locked and I cant get Hold of anyone to help me reset my pin! It’s been several weeks someone help.
          Meee
          Please

        • Mik,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  3. Good morning I was approved to get unemployment. The money has been deposited in my account on 7/14. The money is mot in there yet why? I have been checking every day.

    • My name is jose y failed a month ago and I still haven’t recieved nothing and no body had give me a answer ?????

      • Jose,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • I have been waiting for my money since 4/14/2020 it’s approved but no money..

        • Tania,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Doris,

      There might be a delay due to the number of pending applications. Please wait for a few days and follow up with the Unemployment Office.

      • We understand short staffed we understand the website. We understand the long wait times. We understand, WHAT WE DONT UNDERSTAND is how to explain to three children that we can have lights or water or food because you all will not simple return a phone call or email. You all are so short staff but I speak for me I would happily come help push papers for a said paycheck to be able to have the things these kids need. So you can say call you can say check website but I have been dealing with this bull since March,27,2020 when the hospital that I worked for did a “limited staff” due to covid and have yet to hear a dam thing so maybe SAM you can have someone reach out because this is stupid!!

  4. I received 10 payments and was suppose to receive 36. My benefits came to a sudden stop! No explanation of why! No letter in the mail, no email and no phone call. I have been trying for over a month now to SPEAK with someone. I have emailed, left for call backs and waited patiently for a letter. The website I check daily, tells me nothing! Jobs are very hard to find. I’m a single mother of 2. My 5 yr old is currently being quarantined at home for being exposed to the virus! The one time I left with a babysitter so I could go out in person to look for a job! So now we are at home not going anywhere for sure! Like I’ve already said, I’m a single mother with no other support! Their father is in jail for child molestation. So that means I have NO income what so ever. It’s not right for my benefits to be just cut off with no explanation. I would love an actual phone number I can try that maybe I haven’t already tried. Anyone’s help would be greatly appreciated.

    • Traci,

      I can understand your situation.

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  5. Who can I talk to about modifying an incorrect claim determination? The decision makes it sound like I was let go due to COVID, from my old job but I voluntarily left in 2019 and under new employment. I have called multiple times and it won’t let me leave a voicemail message

    • I have not received one payment since may from unemployment. Ive emailed several times and no way can u get through to anyone on phone. Im a single mom who can’t get back to work with no income for childcare. Bills way over due . people that filed after me has received payments already . i claim each week 11 weeks with nothing and yet others who filed after me have already got payments .. What is going on …. Like i get its alot if ppl but ppl shouldn’t have to wait 3 months for income when its process through and approved when i get letter and have direct deposit like what’s really going on… Pls dont tell me to call or email thats common sense

      • Kristi,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I started receiving my unemployment payments but they suddenly stopped. I’ve checked my payment status and all it says is that I’ve have already filed for the week and is pending eligibility I’ve been filing diligently for the last couple of weeks but still haven’t received anything.

        • Kevin,

          Please check the payment status online and call the Unemployment Office if required.

      • Hello. My name is Thierry and I have worked the entire 2019 year in Muscogee County, Georgia. Early January 2020 I got a job in North Florida and I’m living in Florida now and lost work in March 2020. What # do I call in Georgia to receive back pay unemployment benefits? I filed in Florida in May but was ineligible… should I have filed for unemployment benefits in Georgia? Please help!

        • Hello,
          My former employer filed in my behalf, but they filed using my married last name, which I have not legally changed yet. I was let go due to the pandemic. I have emailed my marriage certificate, and license to show the reason for the last name. I have been checking online and it’s still saying that there is a determination pending on my claim. I’ve tried calling, calling, calling, and I cannot get through. Please help! Who should I email? Or call specifically?

        • Staci,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please wait and also chase the office at regular intervals.

  6. Good morning
    I had did a claim for PUA that went back to April 18 .2020 I only received payment for three weeks I don’t understand why they didn’t give me the claim so I’m worry I got payment for only 6/27 til now

    • Did you go back and put the dates in all the way back to April 18th to certify for those weeks. Their not gonna back date, you have to put them in. Hope this helps

      • I filed for my UI 9wn July 24th and I still haven’t received anything telling me if my claim was processed or denied I can get anyone own the phone and when I go to check my UI Claim status I’m still getting the same message saying my Claim had Been submitted and I would be noteifed when my claim had been processed please I’ve done called and been 9nlined trying to figure out what was going own thanks

        • Tiffany,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Antonio,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. Please be patient and continue following up with the Unemployment Office.

  7. I have been trying for 6 weeks for someone call me back have email several times they started my payment and then just stop and put it in pending status but can not get anyone to answer me why?

    • Lisa,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I was getting unemployment and pandemic money but it stopped and wouldn’t let me login to my portal anymore it said my pin was suspended and when I tried to reset it it wouldn’t let me and told me to call customer support. I can’t reach anyone on and number for anything. I’ve called every office in Georgia everyday for almost 2 months now. I was also having problems getting back paid properly. I emailed everyone I could find including the commissioner several times. I’ve left hundreds of voicemails I’ve gone through every page on the dol website looking for different ways to contact and even reapplied and been reapproved by email and mail and then when I started claiming my benefits again my pin was suspended for too many failed attempts on my portal when I never failed but I can still claim benefits with that pin I’m just not getting them on my card. I can’t reset the pin because it says my mom’s name is wrong and I need to contact customer support and the number it gives says they are having phone issues. I’m assuming cause everyone is using option 0 to talk to someone

  8. My brother has 3 checks available from April and never received his debit card. We cant reach anyone. PLEASE TELL ME WHO TO CALL…….. he has cancer and can’t work. Please help.

    • My daughter is going through the same thing. She never received her card and she has monies from April – July sitting on the card and no assistance from anyone. Can’t get through because it is all automated. RIDICULOUS!!! So sorry to hear your brother is going through it.

    • Mandy,

      Please ask your brother to reach out to the Unemployment Office. Phone numbers are available on the official website.

  9. I can’t check my claim status online. I can’t get through on the phone at all. I would simply like to know what is going on and how I should proceed.

    • I have been awarded UI benifits since the month of March and haven’t started receiving benifits yet why is that

      • Melody,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Stephanie,

      Please let us know the exact nature of the issue. The only way you can track it real-time is “online”.

      • Ive been calling for 3 months everyday.. Left messages never got a call back.. I was approved in February for benefits, but still haven’t received any, and they are due to expire on the 18th of this moth.. (July).. I’ve Emailed as well.. not sure what else to do.

        • i have had the same problem since i have been trying to contact the dept of labor, i have found one trick that has worked everytime, still takes a while to get someone on the phone but this ha worked every time so far. when you call the dept of labor and it ask to pick from the following optins choose one of them it will tranfer to a voicemail when it does hit zero each time it answers with the voicemail recording hit zero each time this will keep it ringing and eventaully someone will pick up, does take a while but has worked everytime for me so far…

        • Loery,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  10. My employer filed on my behalf. It has now been 12 weeks and I have not received anything, I have been calling none stop from 8am til 4pm and my call is never answered. I’m so confused right now.

    • Zenobia,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • How are people who recently filed receiving payments before us who filed months ago? I am 12 weeks of no payment, I know of people who received there’s within 2 weeks who just filed in June and others who have been overpaid. I get there is a lot but why are t the older claims not being taken care of first?

        • Im not understanding how yall can be quick to ask for documents but cant take the time to approve for benefits like why get the job if you’re going to be lazy about it? These are people lives which has to go on everyday. People are hungry and jobless not to be rude and not trying to overdue but please think about the ones who are effected.. but if it was you & you’re family it would be a different approach, i just need someone to put themselves in our shoes please please please im begging for the process to more be improved or faster atleast thank you for you’re time, i just need an answer ive been waiting for a while without much

        • Nancy,

          We can understand how you feel. Please note this is a private forum and we have no control your claim.

        • How do you fix an issue when calls and emails aren’t returned and local Gainesville office is still closed and every time you c all state office it’s busy? 12 weeks no payment status states pending an eligibility requirement for over 2 months yet no one has called to fix it! People we can’t pay our bills or buy necessities. PLEASE HELP!!

        • I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • There might be an error in processing the claim. Please call the Unemployment Office if there’s a delay in yours.

  11. My employer called me to go to work, I work in sales. They still owe me money from before I got laid off due to unemployment. I started getting unemployment checks and now they have stopped. I live with my mom who has a weak immune system so I told them I do not want to come back until things get better. I applied for unemployment again but do not know if that was the right move. Can I apply for PUC ?

    • Akram,

      Please check on the department’s website before applying since UI benefits are only offered to claimants who lose employment due to no fault of their own.

    • My is Mr. Kim kapers my card was locked because i forget my pin now i no it i need to pay my bills before i be homeless something i cannot deal wit

      • Hi my employer filed for me in April. I have like 8weeks saying check status of UI claim. I’ve received my way2go card last week with a zero balance. Just want to know should I start a new claim

      • I’ve been waiting for my ui card for 31 days exactly I put in direct deposit but my first two pay went on a ui card. I’m still waiting on is there anyway to transfer fund to direct deposit

        • Destiny,

          I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

        • I am unable to log into the system and when I try to reset my pin, it states my account can’t be validated. My claim has been approved via by mail but have not received any additional information for next steps.

      • Hello. My employer filed unemployment for me and I received eligibility letter form Labor department. However, I haven’t received any money. What should I do? Please help me.

        • I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

    • Wow, I get the same thing. I am going on my fourth hour of holding time. They act like I don’t have better thing’s to do.

      • I have been recieving my benefits up until6/9/20 now for the past 3 weeks nothing. What do I do

        • Jamie,

          Please check if your benefits have exhausted. You can check online after logging in. If you still have benefit weeks left, please call the Unemployment Office.

  12. I did not receive my check this week and I don’t know why. Other than calling the Carrollton Office which never results in someone answering the phone or a call back when I leave a message, what can I do to determine the reason so I can correct? Thank you.

  13. Greetings,

    I AM WRITING TO COMPLAIN. IT IS SO SAD 85% OF THE TIME I CALL THE GEORGIA DEPARTMENT OF LABOR NUMBER. I ALWAYS RECEIVE NO AGENTS ARE AVAILABLE. I RESEARCHED AND CALL 404-232-3001 404-232-3180 I GET THE SAME “NO AGENTS AVAILABLE” NO MATTER WHAT GA DPT OF LABOR NUMBER I CALL. I MAKE IT MY BUSINESS TO GET UP AT 7:30AM EVERY MORNING TO MAKE SURE I AM ONE OF THE FIRST TO CALL. FROM 8AM-12PM HOW ARE THEIR NO AGENTS AVAILABLE? I HONESTLY FEEL LIKE YOU ALL PURPOSELY DO NOT ANSWER THE PHONES! IF I DO GET LUCKY AND FINALLY GET A REPRESENTATIVE ON THE PHONE THE REP HAS SUCH A NASTY NON HELPFUL ATTITUDE. I DONT UNDERSTAND HOW CAN YOU BE SO NASTY AND YOU ARE EMPLOYED!!!!!! TEACH YOUR EMPLOYEES TO BE RESPECTFUL, HAVE EMPHATHY, AND TO BE COURTEOUS, AND TO ACTUALLY HELP. ITS SAD EVERYTIME I CALL THE DPT OF LABOR I FEEL LIKE IM A BURDEN OR ANNOYING SOMEONE. THE JOB DONT CHOOSE YOU, YOU CHOOSE THE JOB. I THANK YOU ALL FOR THE HORRIBLE EXPERIENCE I HAVE ENCOUNTERED, BECAUSE THAT MOTIVATED ME TO NEVER EVER EVER EVER BE IN THIS BOAT AGAIN! YOU GUYS DO NOT WANT TO HELP AND ITS SO SAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! #BANKZPROMOTIONS #TRAVELWITHBANKZ

    • I am experiencing the same thing this is the most horrible experience I have ever encountered. Nobody cares to help you return calls or emails. I am totally exhausted after almost 6 weeks of not receiving benefits. Rokesia Thompson in the open wage Dept has been working on my case for almost 5 weeks and she still can’t seem to figure what to do. I think she just really doesn’t care. It’s really sad

    • Yes sir they are hateful when you call them .. IF they even answer. We have filed a total of 5 weeks with no payment. We have left numerous messages with no answered call backs. It’s already a hardship to get laid off, so you would think they would try everything to make things a little easier.

  14. if I resign from a full-time job to accept a part-time position closer to home am I eligible for partial unemployment benefits

    • Please do not miss the weekly certifications. They may think you got a job. You may call the Claims Center for further instructions to kick start the claims process again.

    • I have been contacting the office for a month now, no number works, some doesn’t even ring. I have no other options left. Are you guys trying to help and there is a way I can receive assistance and I am just ignorant to it or are you guys just ignoring the masses? I wanna know so I stop wasting my time. I know it’s crazy everyday for you guys, but my problem is a simple one to fix and I have no idea who to call or what to do. I left messages and my number for a returned call when the calls were going through and got nothing either.Do you guys answer email ? Is there an email I can contact? I jus wanna know how to solve my issue, this whole thing is exhausting, I wouldn’t even be bothering you all if I could start work again. First I didnt even receive a UI card while I waswas furloughed, then when I was finally able to reach you guys after high call volumes everyday, I got my card “resent”, but shortly after my payments were cut off completely. Im so confused, if it was already set up to be posted to my account, why would it be shut off even if you guys were having issues with so many applications?? It doesnt make sense to me. Can someome please reach out to me to help so I can pay my bills before I am out on the street. My number is 1 (904) 713 7895.. I have nothing left to lose at this point. Not blaming you, jus a person crying out for help. Thank you for your time.

      • Jackson,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

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