To find out all about Coronavirus-related unemployment benefits     
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Georgia Unemployment Phone Numbers

Use the GDOL (Georgia Department of Labor) automated telephone system, OLIVoR (1-866-598-4164-toll free)

You can also use this Interactive Voice Response System to access locations of GDOL Career Centers, claim weekly unemployment benefits, set a PIN for unemployment insurance, get information about a job listed on Job TV, or inquire about weekly unemployment payments.

Some of the other numbers related to unemployment insurance are as follows:

Services Numbers
Appeals to the Board of Review (404) 232-3325
Appeals to Hearing Officers (770) 909-2828
Electronic Wage Reporting (404) 232-3265
Employer Claim Charges (404) 232-3030
Employer Tax Liability (404) 232-3301
Employer Tax Rates (404) 232-3300
Employer Tax Reports/Filing (404) 232-3220
General Tax Information (404) 232-3320
Interstate Claims (404) 232-3090
New Employer Accounts (404) 232-3301
Partial Claims Filing for Employers (404) 232-3050
UI Customer Service (404) 232-3001

(877) 709-8185 toll free

UI Policy and Procedures (404) 232-3180
Tax Administration (404) 232-332

Be prepared for long wait times as many people attempt to call. Be patient and you will get through someone who can assist you. Don’t be rude to the staffers as they are over-worked and are doing everything they can do to help all the people who are contacting them.

  1. I applied for benefits in early April of 2021. I have yet to speak with anyone after Hundreds of attempts. My account remains locked even after going through the “I.D. Me process”.

    1. Dan,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  2. Hello

    My name is Hunter Bolin
    I recently received a letter informing me that I am not eligible for unemployment and have 15 days to file an appeal.
    However, I do qualify for the PUA benefits but have been unable to claim them up until this point.

    I have been struggling to reach someone at the Georgia Department of Labor for over 3 months now. I have tried reaching out via fax, telephone calls, in person visits, and email, and have not been able to contact anyone

    I would greatly appreciate if someone were able to reach out to me via email, which I submitted in the comment form

    kind regards

    Hunter Bolin

    1. Hunter,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

  3. I haven’t been paid since February and that was one check from January. Prior to that had not rec’d a check in a month. What is happening? Not to mention we will no longer get the extra $300 per week. Will the pay be retroactive? Am I ever going to see the money. Why is Georgia the only state doing this I am so devastated just want to cry. Please advise.

    1. Marcy,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until you have a concrete answer.

  4. This is absolutely BULLSHIT. All the numbers they give you either give you a busy tone (it never rings) or goes straight to leaving a message. My husband and I could loose our house because no one gives a flip about those of us who need this money. Thank God my husband was able to find another job but if he hadn’t we would have lost EVERYTHING. This is exactly why I hate Georgia and tell everyone to never move here. Everything about this state sucks!

  5. Every time my company apply for my unemployment i have to send my birth certificate driverlinces an social security card an its the same thing every time i no they suppose to keep records an we not work in it make me late with my bills every time had to pay someone to email them they wanted them e mail this time an gave to the 14 of June to get them over an still haven heard anything an my company that work has to file again hope to get the money before the late charges start

    1. Deborah,

      Some processes are repetitive. Perhaps, you can write an email to the office explaining your ordeal.

  6. Unbelievable, I’ve spent hours redialing, sometimes from 2 phones, every day of the week. Tried calling my local office. Tried making an online appointment. Sent numerous emails, including to the Labor Commissioner, Mark Butler. Patient? I’ve been more than patient. If I don’t receive my benefits, I can’t pay my car payment to get to a job. Can’t put fuel in it and pay insurance. Pay other bills and buy food to live. Pay phone bill to keep up this madness of hoping my call will get answered. It’s getting hard to be patient.

  7. I have been calling and calling about being underpaid for my benefits, not one voicemail or email has been returned, meanwhile I’m about to lose my home…thank you so much Georgia Department of Labor for your complete incompetence!!!!!

    1. Cynthia,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  8. I’m owed 11 weeks back pay. Never got a response from messages or emails. Everyone just needs to remember this whole situation when it comes time to VOTE in 2022! That’s the only way to put incompetent officials in their place!! Has anyone received anything from them yet? My father-in-law got a response saying he’d get his back pay, got his back pay, then got a letter immediately afterwards stating he no longer qualifies. That was late April.
    -I’ve lost any faith in this system that I had!

    1. No this has been going on since last year. Bill collectors don’t care, about not receiving your benefits even though they know what’s going on. Is this really America right now ?

      1. Thomas,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        1. i was told that i had a code 55 for SS# fraud so they stopped paying me since april.. i finally was able to talk with someone and they sad it would get fixed. The fraud issue was me mistakenly typed in the wrong zip code when they made us reset pin and fill out stuff for i.d me due to fraud and i understand that. but its been so hard to get answers.. it still lets me claim weekly but no money since april…the one time yall called me back yall said it would be fixed in a week. that was a month ago.. im so wore out and can’t do anything but wait because im broke with a kids at home because of daycare not reopening because the lady pasted away from covid
          i

        2. Kennie,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals

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