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Idaho Unemployment Contact Information

Idaho Unemployment Benefits

If you have questions about the Idaho unemployment benefits program, you can call and speak to a live person by calling the UI claims hotline for help.

Idaho Unemployment Phone Numbers

wdt_IDDepartmentPhone Number
1Claims Support208-332-8942
2Claims Fax208-639-3256
4Appeals Fax208-334-6440
5Fraud Hotline877-540-8638
6For Employers208-947-1055
7Wages & Stats208-332-3570
8Human Rights Commission208-334-2873
9Collections Unit208-332-3573

Be prepared for long wait times because lots of people try to call the staffs. Remain patient and you will get through to someone who can help you. Even though it is frustrating to wait so long, it’s important to be courteous and you will get a lot more help that way.

Idaho UI benefit phone representatives

The Idaho UI claims call center assists individuals who need help with their unemployment insurance claims. Call center representatives are available to answer questions about eligibility requirements, weekly certifications, calculating benefits, payment status, and any other issues related to unemployment benefits. They can also provide technical support for accessing the online claimant portal, and help with resetting passwords or updating personal information.

The UI claims call center is open Monday through Friday, 8 a.m. to 5 p.m. MST.

It’s important to note that you cannot file your initial application for Idaho unemployment insurance or your weekly certifications by phone—you will need to use the iUS claimant portal.

What information will I need when I call?

When calling the Idaho UI claims center, be prepared to supply the following information to assist the customer service agents with finding your claim:

  • Name
  • Social Security Number
  • Phone Number
  • Address

Idaho Unemployment Office Locations

Idaho Department of Labor offices are physical locations where workers and employers can access a variety of job seeker services. These services include job search assistance, skills assessments, career counseling, training programs, and referrals to job openings in the area.

Use the table below to find an Idaho unemployment office near you.

wdt_IDNameLocationPhoneCenter Hours
1Idaho Department of Labor - Boise317 W. Main St
1st Floor, East
Boise, ID 83735-0030
208-332-3575Mon-Fri 8 am - 5 pm
2Idaho Department of Labor - Burley127 West 5th Street North
Burley, ID 83318-3457
208-678-5518Mon-Fri 8 am - 5 pm
3Idaho Department of Labor - Caldwell4514 Thomas Jefferson Street
Caldwell, ID 83605
208-364-7781Mon-Fri 8 am - 5 pm
4Idaho Department of Labor - Idaho Falls1515 East Lincoln Road
Idaho Falls, ID 83401
208-557-2500Mon-Fri 8 am - 5 pm
5Idaho Department of Labor - Lewiston1158 Idaho Street
Lewiston, ID 83501-1960
208-799-5000Mon-Fri 8 am - 5 pm
6Idaho Department of Labor - Pocatello430 N 5th Avenue
PO Box 4087 (83205)
Pocatello, ID 83201
208-236-6710Mon-Fri 8 am - 5 pm
7Idaho Department of Labor - Post Falls600 N Thornton Street
Post Falls, ID 83854
208-457-8789Mon-Fri 8 am - 5 pm
8Idaho Department of Labor - Salmon Mobile Office803 Monroe St.
Room 119
Salmon, ID 83467
208-557-2500Mon 8 am-1 pm & 2 to 5 pm
Thurs 10 am-2 pm
Fri 10 am-2 pm
9Idaho Department of Labor - Sandpoint613 Ridley Village Rd
Suite C
Sandpoint, ID 83864
208-263-7544Mon-Fri 8 am - 5 pm
10Idaho Department of Labor - Magic Valley420 Falls Avenue
Twin Falls, ID 83301
208-735-2500Mon-Fri 8 am - 5 pm

Idaho Department of Labor offices can provide unemployment insurance program services, including assistance with filing claims, answering questions about eligibility, and processing unemployment compensation payments.

Job seekers can also use Idaho Department of Labor offices to access resources like computers, phones, printers, and job search databases to help them meet the program’s work search requirements.

The staff at Idaho Job Centers are knowledgeable and experienced in the job search process. They can provide guidance and support to help unemployed individuals navigate the job market and find new employment opportunities.

Services Available at Idaho Job Centers

  • Career counseling
  • Computer and phone access
  • IdahoWorks
  • Job referrals
  • Job search assistance
  • Skills assessments
  • Training programs
  • Unemployment insurance assistance

Career counseling

The Idaho Department of Labor provides career counseling services to job seekers who need help with their job search. Career counseling is a personalized service that helps you identify your strengths, interests, and skills, and how these qualities can translate into different career paths.

Counselors can also provide information about current job market trends and in-demand occupations, as well as resources to help job seekers develop new skills or education that can enhance their employability

Computer and phone access

Computers and phones are also available at your local Idaho Labor office. These resources can be valuable to those who may not have access to these tools at home.

The computers are equipped with internet access, allowing you to search for job openings online, complete job applications, and create resumes and cover letters.

Job seekers can also use phones to call an employer, participate in unemployment appeal hearings, schedule job interviews, or follow up on job applications.


The Idaho Department of Labor maintains a job search database called IdahoWorks that job seekers can use to search for employment opportunities in their area. IdahoWorks is a free online resource that allows you to create a profile, upload your resume, and search for job openings based on your skills and interests. You can also set up job alerts to receive notifications about new job openings that match your preferences.

IdahoWorks also provides information about job fairs and other career events happening in your area.

Job referrals

The Idaho Department of Labor can provide job seekers with job referrals to employers in their area who are actively hiring. When you register for work with the Idaho Department of Labor, you may be asked about your job preferences, qualifications, and work experience. This information is used by staff to match you with potential job openings.

Job search assistance

Job search assistance is available to those who are struggling to find employment opportunities. Idaho Labor staff can offer guidance on creating or updating your resume and cover letters, as well as tips on how to effectively search for job openings online or in person. They can also help you identify your job skills, interests, and goals, and to develop a job search plan.

Skills assessment

The Idaho Department of Labor offers a variety of skills assistance services to those who may need to develop or enhance their job skills to become more competitive in the job market. One of these services is skills assessments, which can help you identify your strengths and areas for improvement in various job-related skills. Based on the results of these assessments, department staff can recommend training or education programs that can help you build your skills and increase your employability.

Additionally, the department may offer financial assistance to eligible job seekers who attend training or education programs that help them acquire new job skills.

Training Programs

Training programs are available to job seekers who may need to develop new skills or upgrade existing ones to become more competitive in the job market.

One such program is the Idaho Registered Apprenticeship Program, which provides on-the-job training and classroom instruction to those who want to learn a skilled trade. Another program is the Workforce Innovation and Opportunity Act, which provides funding for eligible individuals to attend training programs that can help them acquire new job skills.

Idaho Labor staff can help you identify training programs that match your career goals, and provide information about financial assistance that may be available to help cover the costs of training.

Unemployment insurance assistance

The Idaho Department of Labor provides unemployment insurance assistance to workers who have lost their jobs due to reasons beyond their control, such as layoffs or company closures. To qualify for UI benefits, you must meet certain eligibility requirements, such as being able and available for full time work and actively seeking employment.

Your local office can help you navigate the unemployment application process and provide information about the various benefits and services available, such as Extended Benefits and job search resources. Additionally, department staff can help you understand your rights and responsibilities as an unemployment beneficiary, including how to report earnings and job search activities on your weekly certification.

  1. I called the 800 number and they told me after looking at my claim they are unable to provide any details about my claim and said to call this number ext 2934 for more information what does this mean?

    • Chad,

      It perhaps means the file/application is pending with someone specific at the Unemployment Office. Please keep trying. The representatives may be busy due to the surge in the number of applications.

  2. I live in idaho I’m getting laid off in June do I apply for idaho or Washington unemployment I have been a temp worker for 18 months

    • David,

      Temp. workers are generally not eligible to claim UI benefits. Please reach out to the Unemployment Office for clarification.

  3. My claim shows pending. It apparently has to do with why I was let go. Is there something I need to do in order to speed this process up? I’m under a non compete and can not look for a job in the field I have experience. I have 2 kids a wife and no job. I have been applying for jobs and talking to people daily. Please advise me if there is something I need to do?
    Thank you,
    Chad Richardson

    • Chad,

      I suggest you talk to the Claims Center to understand why your claim is still in the pipeline and take measures accordingly to speed up the process.


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