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Updated : January 29th, 2019

Illinois-logo
State: Illinois (IL)
Phone Number:(800) 244-5631; TTY TTY (866) 488-4016. Employer Hotline: (800) 247-4984; Employers calling for assistance: (877) 342-7533; Media Inquiry - (877) 566-6230
Major Towns:Chicago, Aurora, Rockford, Joliet, Naperville, Springfield, Peoria, Elgin, Waukegan, and Cicero.
Current Unemploymnet Rate in Illinois

Illinois Unemployment Questions


If I file an appeal of a decision, do I need an attorney?
The appeals process is administrative in nature and the majority of appeals hearings are held without attorneys. Your employer may be represented by an attorney or a tax consultant, but it is strictly your decision as to whether or not an attorney is needed.
If you do not want to hire a private attorney but feel you need professional advice for handling an appeal, you may qualify for limited free legal services - provided your claim is judged by the legal service provider to be a valid one, i.e. a position that appears to be well-grounded in fact and answers the requirements of the law.

Will the appeal process stop my unemployment benefits?

No. If benefits have been awarded, an appeal does not stop payment of benefits as long as other requirements are met.
However, if benefits are awarded and an appeal changes the decision to a disqualification, then benefits will be stopped. If the decision is reversed at the referee level, you will be required to repay any money you received.

Direct Payment
Illinois Unemployment Insurance (UI) benefits are paid through a debit card, unless you elect to receive payment by direct deposit to a checking or savings account.
Before any benefits can be paid on a new claim, you must serve a non-paid "waiting week". Electronic payments made to eligible individuals are generally available within 2-3 business days of certification.

What is the difference between Certify and Re-Open a UI claim?
Certifying for benefits must be done every two weeks to ensure you remain eligible and can receive a benefit payment. Re-opening a claim is different. A customer re-opens when they have collected unemployment insurance benefits, returned to work for a period of time, and was laid off again within the same benefit year as their original layoff. That period of time could be as long as many months or as short as one week.

I opened my UI claim through Tele-Serve but now I can’t certify, why?
Any time you earn over your weekly benefit amount on a previous certification or have a new period of employment an additional claim must be filed either online or at your local office for residence of Illinois. If you reside outside the state of Illinois you may file online or by contacting our Interstate Benefit team at (800) 344-5573 (choose Option 1 for Claims, then option 2 for interstate claims).

I am trying to register online for UI but getting I keep getting a message I can't be validated, what does this mean?
The social security number, name and date of birth you enter are matched against the data we have for the social security number. If the information does not match exactly, you will not be able to use the online services. Claims may be filed in person at a local IDES office.

How are weekly benefit amounts determined?

Your weekly benefit amount is determined by the total wages paid to you by each of your employers during your "base" period. Your base period consists of the first four of the last five quarters (three-month periods) where you earned wages, going back from the time of your initial claim for benefits.

To be monetarily eligible for benefits, you must have been paid wages of at least $1,600 for insured work during your base period. Of this amount, at least $440 must have been paid to you outside of the base period quarter in which your wages were the highest. Effective for benefit years beginning on or after January 1, 2008, if you have not earned sufficient wages during the base period described above, we will try to establish your eligibility using a base period consisting of the last four completed quarters.

If you have a dependent child or a dependent unemployed spouse, you may also receive an allowance for one of them.



When do I get paid after I certify for unemployment insurance benefits?
On eligible claims, payment can be expected on your state issued debit card or by direct deposit 48 to 72 business hours after certifications.

How many weeks of Extended Unemployment Insurance Benefits will I receive?
If you are eligible for Extended Benefits (EB), you will receive up to 20 weeks of additional benefits.

What if I miss my call date (to certify)?
If you miss your regular call day (Monday, Tuesday or Wednesday), you may still certify on Thursday or Friday of that same week, either online or by calling (Tele-Serve). You may also certify on your regular call day in the following week (or Thursday or Friday of that week). Payment of benefits will be based on certifying for benefits in a timely manner and meeting the eligibility requirements of the Illinois Unemployment Insurance Act.

What if I do not meet the work search requirements for extended UI benefits, or fail to mail or fax my Extended Benefits Work Search form?
If you do not send in your work search document or it is incomplete, you will be denied EB benefits indefinitely until you return to work for at least 4 weeks and earn at least 4 times your weekly benefit amount. If you are aware you do not meet the work search requirements when you certify for benefits through TeleServe you should answer "no" to the question regarding whether you conducted a systematic and sustained search for work. By answering no, you will be waiving payment for this week but this will prevent an indefinite denial for all future EB weeks.

Questions & Answers

  1. I certified Wednesday, but have not received unemployment payment. When do they pay out in Lake county IL? It’s now Monday.

    1. Please call the Claims Center for payment status. Electronic payments do not take more than 2-3 business days to credit.

  2. I work inhome care and when your clients contract is up through the company you may not have any work for up to a month or more can you claim unemployment.Also if you do apply for unemployment and your job decides to try to give you 10 hrs or under does that make you unqualified for unemployment?

    1. Robin,

      Contract workers in most of the states do not qualify since employers’ don’t remit unemployment taxes into the system. Please call the Unemployment Office to clarify.

  3. I was just told that I would be changed from full time to part time in August. Am I eligible for any unemployment compensation?

    1. James,

      If your hours are being reduced, you should be able to claim partial UI benefits. Please call the Claims Center for more information.

  4. I was collecting unemployment in IL and moved to WI. Can I still collect IL unemployment and if yes is it taxable in IL or WI

    1. Janet,

      We suggest you consider a ‘transfer’ from IL to WI. Please call the Unemployment Office in IL for details on taxation.

  5. I am looking to relocate to Arizona in May 2020 to take care of my mom and wanted to know would I qualify for unemployment when I relocate? I am currently working full time and will be until the end of April 2020. Please advise.

    1. Gloria,

      You may not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons. Please call the Unemployment Office for clarification.

  6. do i need to file for my unemployment it will be 1 week since i have heard from the job i was working for and they were suppose to get back with me last week so i don’t know if i am fired or not no one has gotten back to me and the human resource lady said she was going to get back to me before i return to work so what should I do?

    1. Eunice,

      UI benefits are only offered to claimants who’re officially unemployed. Please chase your employer to understand what is leading to this situation.

  7. I was terminated by phone and told I was terminated due to violation of the attendance policy, I was late clocking in. When I filed for UI, the adjudicator was told by the employer I was terminated for misconduct, because i fell asleep in my vehicle an hour before work and didnt hear my alarm, which was set for 25 minutes before my shift. I didnt hear it because it did not sound. it is an older phone. Since there are 2 reasons given, why am I being denied and ineligible? Is this something I can discuss with the employer or will it hurt my case?

    1. Robert,

      Please go back to the adjudicator immediately or write to him/her about the situation. Also, note UI benefits are only offered to claimants who lose their job due to involuntary reasons.

  8. Hi, I am new to the Illinois and Iowa pay laws. The previous payroll person said that because there is a reciprocal agreement we (the Employer) do not have to pay unemployment in Illinois because these employees work in Iowa. My question is do we pay unemployment taxes to Iowa for those employees that live in Illinois?

    1. Kari,

      If your husband lost the job due to involuntary reasons, he should be applying from the state where his last employment was based.

  9. I put my two weeks in at my job because i was moving out of town but plans came abrupt and i couldn’t finish working because my mom was on her death bed will i be eligible for benefits. I work there for 3 1/2 years and 6 months. I called friday and couldn’t call off saturday because i was at the hospital this whole time

    1. Candace,

      I am sorry to hear about your mother. Unfortunately, personal reasons are generally not considered while handing out UI benefits. I suggest you call the Unemployment Office to confirm.

  10. Hi i was wondering if you guys wouldn’t mind answering a question for me, do u all have any ties to the department of apprenticeship as far as I’m helping to tattoo apprenticeship programs into a registered apprentice trade program because I have been trying to do this since 2015 And I would like to know what’s going on…….(708)-270-8646

  11. Dear Sirs:

    I was offered a sales job that is seasonal. During one month in the winter, I would be laid off and was told I would collect unemployment benefits. Eight years ago I lost my job and collected unemployment benefits at the time. The economy was very bad and I had no choice but to collect unemployment benefits for all 52 weeks until they were stopped. My understanding is that, since I exhausted all of my unemployment benefits 8 years ago, I no longer qualify for unemployment benefits again. Is this true? If so, I may decline this job opportunity as I cannot go a month without any income.

    1. Dan,

      Before you make a decision, please call the Unemployment Office to check if you’re eligible to claim.

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