Illinois Unemployment Benefit Questions
Updated : June 12th, 2019
How can I find out how many weeks of benefits are left on my claim?
There are two ways to obtain your benefit payment history:
- Get an online list of payments made to you and quickly view specific payment details including deductions, state and federal tax withholding and more. You will require your username and password.
- Call Tele-Serve. The “status” of your claim can be quickly and safely determined by using the department’s voice-response system. Call (888) 337-7234 and choose Option 3 to check the status of your claim. Tele-Serve services are available from Monday through Friday, 5:00 AM – 7:30 PM, including state holidays.
I certified for benefits several weeks ago, but have not received any money. What do I do?
There are two methods of payment:
- A direct deposit of funds into your bank account
- Debit card
To see if a payment was made to your card, check the balance by calling the number on the back of the card. Debit cards are mailed automatically and you may initially be issued a debit card even if you applied for direct deposit. If you receive a debit card, you should activate it and use it until a direct deposit has started.
If you certified several weeks ago and did not receive a payment, contact the Claimant Service Center.
What happens if you are overpaid unemployment benefits?
If IDES has determined that you have been improperly paid unemployment insurance benefits, the amount of the overpayment will appear on the Notice of Reconsidered Determination and Recoupment Decision (Form 275D).
By law, you must repay the entire amount you owe [Section 900 of the Illinois Unemployment Insurance Act (820 ILCS 405/900)]. If you are unable to pay the entire amount in one lump sum, you may enter into a monthly installment plan. You can make those arrangements by calling Benefit Overpayment Collection:
(800) 662-3943 (TTY)