Illinois Unemployment Contact Information
Illinois Unemployment Phone Numbers
For jobless residents of Illinois, unemployment benefits can provide a welcome relief. These benefits are issued by the Illinois Department of Employment Security (IDES). With IDES, you can apply for benefits, sign in to request benefits, upload documents, and even start browsing for jobs by clicking through to the Illinois Job Link page. There is also a claimant services phone number which is 800-244-5631. You can apply for UI benefits over the phone if using the online portal is difficult.
Illinois Unemployment Phone Numbers
|DEPARTMENT||PHONE NUMBER||HELP AVAILABLE|
|Claimant Services Center||(800) 244-5631||Ask questions about your unemployment benfits or ILogin questions|
|Benefit Payment Control||(800) 814-0513||Report unemployment fraud and identity theft|
|Employer Services Center||(800) 247-4984||For employers|
|IllinoisJobLink.com Help Desk||(877) 342-7533||Get help finding a job or using your IllinoisJobLink.com account|
|Appointment Scheduling||(217) 558-0401||Schedule an in-person or phone appointment|
Find answers to questions on Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, unemployment appeal or other IDES services for individuals.
Additional Illinois Unemployment Phone Numbers
Contact IDES if you have questions about an unemployment insurance (UI) claims, certification and payment, ILogin, appeals, and more:
Phone Number: (800) 244-5631
Tele-Serve Phone Number: (312) 338-4337
Hours: 3:00AM – 7:30PM, Monday – Friday
Illinois Relay and TTY Numbers
Individuals with a hearing impairment who would like to speak with someone in the Claimant Services Center should dial 711 for the Illinois Relay System. After you are connected, request staff to call IDES at 800.244.5631.
Illinois Relay: (800) 526-0844 TTY or 711
Illinois Relay: (800) 526-0857 Voice or 711
IllinoisJobLink.com Help Desk
Need help with your login information?
Phone Number: (877) 342-7533
Fraud and Identity Theft Phone Numbers
Report fraud and identity theft:
Phone Number: (800) 814-0513
Fax Number: (312) 793-5151
Illinois Unemployment Office Locations
If you want to go to an IDES office in person, scroll down to find the closest IDES office location. There are many unemployment offices throughout the state, and over half a dozen around the greater urban area of Chicago and suburbs like Naperville. However, you need to make an appointment before visiting.
Illinois Office Locations
|Edwards County Satellite Unemployment Office||334 Industrial Drive Route 4 Box 136 Albion, IL 62806||618-445-2379|
|workNet Batavia Unemployment Office||143 First Street Batavia, IL 60510||630-762-2120|
|Illinois workNet Center - Cass County||109 White Pine Lane Beardstown, IL 62618||217-323-1859|
|Illinois workNet Center - American Job Center - Belleville||7650 Magna Drive Suite #120 Belleville, IL 62223||618-277-3090|
|The Workforce Connection - Belvidere||600 S. State St. 2nd Floor Belvidere, IL 61008||815-547-9616|
|Kankakee Workforce Services||450 N. Kinzie Kankakee Community College Bradley, IL 60915||815-802-8960|
|Career Link - Fulton County Unemployment Office||111 N. Main Street Fulton Square Canton, IL 61520|| 309-647-2946|
|The Job Center-Carlinville - An Illinois workNet Center||116 S. Plum St. P.O. Box 260 Carlinville, IL 62626||217-854-9642|
|Southwestern Illinois-WorkNet Center - Clinton County||930 Fairfax Street Carlyle, IL 62231||618-594-4520|
|Illinois workNet Center - Carmi||1700 College Ave. Carmi, IL 62821||618-252-6020|
|John A. Logan College Career Services||700 Logan College Drive Carterville, IL 62918||618-985-2828 ext. 8424|
|CEFS, An Illinois workNet Partner - Centralia||2005 East McCord St. Centralia, IL 62801||618-545-3252|
|Kaskaskia College||27210 College Road Centralia, IL 62801||618-545-3113|
|Illinois WorkNet Center - Champaign||1307 North Mattis Avenue. Room 202 Champaign, IL 61821||217-531-8282|
|Southwestern Illinois WorkNet Center - Randolph County||No. 1 Taylor Street Suite 104 Chester, IL 62233||618-826-4709|
|America Works of Illinois, Inc.||205 W. Randolph Street Suite 920 Chicago, IL 60606||312-726-5627|
|Chicago Workforce Center - Mid-South||Martin Luther King Human Service Center 4314 S. Cottage Grove Avenue, Second Floor Chicago, IL 60653||773-538-5627|
|Near West American Job Center||1700 W. 18th St. Chicago, IL 60608||312-994-8300|
|Northside American Job Center at Truman College||1145 W. Wilson Ave. Suite 1917 Chicago, IL 60640||773-334-4747|
|Southwest American Job Center at Daley College||7500 S. Pulaski Rd. Building 100 Chicago, IL 60652||773-884-7000|
|Westside American Job Center||605 S. Albany Avenue First Floor Chicago, IL 60612||773-722-3885|
|South Suburban Cook County American Job Center at Prairie State College||202 S. Halsted St. ATOC Building, Suite 148 Chicago Heights, IL 60411|| 708-709-7975 or|
|Vermilion County Workforce Development Center||407 North Franklin Danville, IL 61832||217-442-0296|
|Illinois workNet Center - Decatur||757 W. Pershing Road Decatur, IL 62526||217-875-8751|
|DeKalb Workforce Development Office||650B North Peace Road Suite B Dekalb, IL 60115||815-901-0177|
|BEST Inc. - Dixon Access Site||112 E. 2nd St. Old Lee County Courthouse Dixon, IL 61021||815-288-1260|
|Illinois workNet Center - Effingham||2311 Hoffman Dr. Effingham, IL 62401||217-342-4382|
|Workforce Development Division - Gail Borden Library||270 N. Grove St. Elgin, IL 60120||847-742-2411|
|Hardin/Pope County Affiliate Center||147 North Main Street Elizabethtown, IL 62931||618-287-7071|
|Career Link - Woodford County (Satellite Office)||1950 S. Main Street Eureka, IL 61530||309-467-4445|
|Wayne County Satellite||2004 W. Delaware Street Fairfield, IL 62837||618-842-2962|
|The Workforce Connection - Freeport||307 W. Main St. Freeport, IL 61032||815-315-1830|
|Best Inc. - Galena Access Sites||9483 W. US Highway 20 An Illinois workNet Partner Galena, IL 61036||815-777-6177|
|Southwestern Illinois workNet - Bond County||209 North Third St., Suite C Greenville, IL 62246||618-545-3473|
|Career Link - Mason County||114 W. Adams Street Havana, IL 62644||309-543-1035|
|Career Link - Marshall County (Satellite Office)||509 Front Street Henry, IL 61537||309-364-4120|
|The Job Center - Jacksonville||814 West Street Jacksonville, IL 62650||217-243-5846|
|Jersey/Calhoun Employment & Training||120 West Pearl Street Jerseyville, IL 62052||618-498-1778|
|IDES North Chicago Street||250 North Chicago Street Joliet, IL 60432|| 815-740-5101|
|Workforce Center of Will County||2400 Glenwood Avenue Suite 100 Joliet, IL 60435||815-727-4444|
|Illinois Worknet Center - Lawrenceville||700 E State Street (basement of Lawrenceville City Hall); P.O. Box 96 Lawrenceville, IL 62439||618-943-4442|
|Illinois workNet Center - Logan County||2201 Woodlawn Road Heartland Community College #200 Lincoln, IL 62656||217-558-4287|
|workNet DuPage Career Center||2525 Cabot Drive Suite 302 Lisle, IL 60532||630-955-2030|
|The Job Center- Litchfield, An Illinois workNet Center||108 E Coloumbian Blvd. South Unit B Litchfield, IL 62056||217-324-2640|
|McDonough County Workforce Office||440 N. Lafayette Suite 110 Macomb, IL 61455||309-837-1280|
|American Job Center Unemployment Office||3117 Civic Circle Blvd. Suite B Marion, IL 62959||618-998-9570|
|CEFS, An Illinois workNet Partner - Mattoon||109 N. 16th St. Mattoon, IL 61938||217-279-0371|
|West Suburban Cook County American Job Center||1701 South 1st Avenue Suite 10 Maywood, IL 60153||708-223-2652|
|Hamilton County Satellite||110 E. Jefferson Mcleansboro, IL 62859||618-643-2161|
|Massac County Satellite||1 Superman Square Room 1C Metropolis, IL 62960||618-524-2941|
|Warren County Workforce Office||1025 S. 2nd Street Monmouth, IL 61462||309-734-4745|
|Illinois workNet Center - Piatt County||1115 N. State St. Suite 111 Monticello, IL 61856||217-850-0803|
|Grundy Workforce Services Unemployment Office||725 School Street Morris, IL 60450||815-942-0566|
|Wabash County Satellite Unemployment Office||119 W 12th Street Mt. Carmel, IL 62863||618-262-4151|
|Brown County Workforce Office - Mt. Sterling||206 S. West Cross St. Mt. Sterling, IL 62353||217-285-2216|
|Southwestern Illinois workNet Center -- Washington County||101 E. St. Louis St. Nashville, IL 62263||618-327-4191|
|Career Link- McLean County Unemployment Office||705 E. Lincoln Street, Suite 110 Normal, IL 61761||309-807-1386|
|Southwest Suburban Cook County American Job Center||7222 W Cermak Rd. Suite 301 North Riverside, IL 60546||708-222-3100|
|Illinois Valley Community College - Career Services(Access Site) CLOSED.||815 N. Orlando Smith Ave. Oglesby, IL 61348||815-224-0370|
|CEFS, An Illinois workNet Partner - Olney||305 North West Street OCC, Room 208A Olney, IL 62450||618-392-7777|
|Illinois workNet Center - Ford County||258 W. State St. Paxton, IL 60957||217-579-1010|
|Career Link - Tazewell County||2956 Court Street Pekin, IL 61554||309-347-8492|
|Career Link - Peoria County Unemployment Office||406 Elm Street PO Box 5021 Peoria, IL 61605||309-321-0260|
|Illinois workNet - Menard County Unemployment Office||101 W. Sheridan Menard County Housing Authority Petersburg, IL 62675||217-524-6096|
|Pike County Workforce Center||120 S. Madison Street Pittsfield, IL 62363||217-285-2216|
|Livingston Workforce Services Unemployment Office||211 E Madison Street Suite 3 Pontiac, IL 61764||309-268-8280|
|BEST Inc.- Princeton Access Sites - An Illinois workNet Partner||225 E. Backbone Rd. PO Box 597 Princeton, IL 61356||815-872-0255|
|Quincy Workforce Service Center||107 N. 3rd St. An Illinois workNet Center Quincy, IL 62301||217-224-8171|
|Illinois WorkNet Center - Robinson||102 W. Main St. Suite 283, P.O. Box 838 Robinson, IL 62454||618-544-3858|
|American Job Center||500 42nd Street 4 Rock Island, IL 61201-2155||309-788-7587|
|The Workforce Connection - Rockford||303 N. Main St. 3rd Floor An Illinois workNet Center Rockford, IL 61101||815-847-7574|
|Schuyler County Workforce Office - Rushville||233 N. Congress Street Rushville, IL 62681||217-285-2216|
|Shelby County Job Center||515 North Cedar Shelbyville, IL 62565||217-774-5550|
|Safer Foundation (South Holland)||249 W. 162nd Street South Holland, IL 60473||708-596-0037|
|Illinois workNet Center - Springfield Unemployment Office||1300 South Ninth Street Springfield, IL 62703||217-524-5996|
|Illinois workNet Center - Christian County||800 Spresser Street South Building Room 1109 Taylorville, IL 62568|| 217-558-4283|
|Illinois WorkNet Center - Vandalia Unemployment Office||517 West Gallatin Vandalia, IL 62471||618-283-2780|
|Southwestern Illinois Worknet - Monroe County||100 South Main Street Room 19 Waterloo, IL 62298||618-939-3332|
|Illinois workNet Center - Iroquois County||1001 East Grant Street Watseka, IL 60970||815-432-5246|
|Job Center of Lake County - Waukegan||1 North Genesee, 1st Floor An Illinois workNet Center Waukegan, IL 60085||847-377-3450|
|North Suburban Cook County American Job Center||1400 S. Wolf Road Suite 200 Wheeling Illinois, IL 60090||847-484-8187|
|Southwestern Illinois workNet - Wood River||101 East Edwardsville Road An Illinois workNet Center Wood River, IL 62095||618-296-4301|
|McHenry County Workforce Center||500 Russel Court An Illinois workNet Center Woodstock, IL 60098||815-338-7100 ext. 2771|
|Career Link - Stark County Unemployment Office||106 E. Williams Street Wyoming, IL 61491|| 309-606-9060|
|Illinois WorkNet Center - Kendall Unemployment Office||811 West John Street Yorkville, IL 60560||630-553-8303|
Many individuals collecting Illinois unemployment benefits will navigate the entire process remotely, including filing their initial Illinois unemployment claims and maintaining eligibility requirements like their job search. But some individuals making an unemployment claim might feel a benefit from visiting an unemployment office in person, either to get help in person entering the unemployment system (e.g. applying for benefits) or by leveraging a claimant services center into something more than customer service: that is, as a tool for getting a new job.
To schedule an in-person appointment, call 217-558-0401. You must have an appointment as walk-ins are not allowed. There are no appointments required to use the drop boxes to drop off documents.
Services provided at IDES locations include:
- Logging on to the unemployment compensation system and/or Job Link
- Responding to a request to verify ID or other additional information in order to collect benefits (if, for instance, there is suspicion of fraudulent activity)
- Assistance documenting job search activities, and requests to use the resource room. Locations also have a drop box for dropping off documents
Appointment times will be booked between Monday and Friday, anywhere from 8:30 AM to 5:00 PM. Depending on the nature of the appointment, time slots run between 20 to 50 minutes. You cannot arrive at an IDES office as a walk-in, and if you attempt to do so you will be directed to call the appointment hotline and schedule an appointment. You must bring a photo ID to your appointment (which protects everyone from unemployment fraud).
If your meeting about your Illinois unemployment requires some additional documentation to be furnished (e.g. details of your previous work history or a record of your current job search while you are collecting benefits), you must bring that with you as well.
Employment Security Offices, State of Illinois
There is a 10 minute grace period that allows you to be late, but if you arrive beyond that, you will need to schedule another appointment. Although the COVID pandemic seems to be over, the Illinois Department of Public Health (IDPH) still recommends wearing masks in public locations. If you have been experiencing Covid-19 symptoms or been exposed to someone with COVID-19 up to 14 days prior to your appointment, you will need to reschedule.
Information To Have When Contacting IDES
If you are contacting IDES to start your Illinois unemployment application, you should have some information ready:
- You will need your Social Security number and must provide your name as it appears on your Social Security card
- You will need a driver’s license or a state ID card.
- If you are going to claim a spouse or child as a dependent, you will also need their Social Security number, birthday, and name.
- If you are not a U.S. citizen, you will need to provide your Alien Registration Information
- If you recently became a Veteran, a Member 4 Copy of the DD form 214/215.
- If you were a civilian employee of the federal government, you will need Standard Form 8 and Personnel Action Form 50.
In order to collect UI benefits, you will also need to provide information about your work history and earnings. More specifically, you will need the business name, mailing address, phone number, and employment dates for every employer you worked for in the past 18 months.
You will also need to provide a reason for termination or separation for each employer, not just the most recent place at which you were an employee. Income information is needed to determine your weekly benefit amount when you file your bi-weekly certification. That said, you should also have wage records like paycheck stubs or payroll information such as a W-2.
If you are already collecting unemployment insurance benefits and contacting IDES to file your biweekly certification, you will need to provide information about any income you have earned during the weeks in which you file for benefits. IDES requests that you report your gross wages, not your take-home pay. Additionally, you are technically supposed to report “wages” paid in the form of lodging, meals, or merchandise.
You are also supposed to report any pensions you are receiving, but you are not required to report income from Social Security.