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Illinois Unemployment Phone Number

These dedicated numbers will help solve varied queries.

For questions related to an Unemployment Claim:

Answers to questions on Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, unemployment appeal or other IDES services for individuals.

(800) 244-5631
(866) 322-8357 TTY
Monday – Friday, 8:30 AM – 5:00 PM, except for state holidays.

Job seekers assistance with

Help desk for login information (username and password), error messages, or navigating your job search.
(877) 342-7533

Certify for Benefits Using Tele-Serve

Automated telephone access to many unemployment insurance services which is fast, easy and secure. Use this number to file your weekly claims / weekly certification.
(888) 337-7234
Monday – Friday, 5:00 AM – 7:30 PM, including state holidays.

Fraud Reporting

To report cases of improper collection of benefits, or improper classification of workers.
(877) 566-6230

Questions & Answers

  1. Chris says:

    All I need is a phone number to talk to someone about getting a W2 copy for taxes. Finding a phone number to ask a Human for this is like finding a needle in a haystack. Communication is the worlds’ biggest problem and this is a prime example. Give us a phone number to call that works!

  2. richard says:

    I am trying to file my weekly claim, but none of the telephone numbers on here are eight… What is the number?

  3. Pamela says:

    I am a Chicago Public School teacher. We no longer receive money over the summer since CPS has stopped taking money from our checks throughout the school year for this to happen. If I am not working for the months of July and August, can I apply for unemployment benefits since my hours have been reduced to 0 during those months?

    • Martin says:

      Seasonal jobs such as schooling are generally not eligible due to their obvious nature of work.

      Please inquire further with the labor authorities in your state.

  4. Jimmy says:

    If i file for unemployment online, is there an option for me to add my childsupport payments to be deducted from my unemployment checks? Thanks In Advance

  5. simon says:

    I am trying to register a user name and password. Every user name I try comes back as already used, even the three suggested user names. I am getting nowhere, and no one answers the phone at (800) 244-5631.

  6. george Mahony III says:

    I received Ill. unemployment in 2009 and 2010. I need paperwork for Jackson Hewlett to do my taxes for that year.

  7. george callahan says:

    how do i find out what i owe you

  8. Tammy says:

    Where do I go online to file for Illinois Unemployment Benefits? There seems to be more than one entity you can go through when I Google it, and I want to make sure I’m applying at the right place.

  9. Tammy says:

    Is there a certain time frame you have to file a claim after your last day of employment? For instance, if my last day is Aug. 31, to I have to apply within so many days?

  10. Eric says:

    Why will no one pick when I call the unemployment office?

  11. Lana says:

    how do you verify with your out of state license? unemployment being held up till this done but no one tells how to do it and phone no answered in Effingham office

    • Adrian says:

      The labor dept authorities in your state will be best placed to answer this question.

      I understand that the response is not cordial. Please try different phone numbers. The website can guide you.

  12. sissy cicero says:

    Euc emergency compensation benefits are they approved yet as of july 8, 2014

    • Adrian says:

      I am afraid,it has not been approved for extension yet.

      Please keep a track of national news in this regard.

  13. Linda Sorenson says:

    I want to sign up for Direct Deposit, but I get a message that the website’s security certificate has expired and it’s not safe to proceed. What do I do?

  14. zulay r Bello Belisario says:

    REPORTING FRAUD- EX Citibank employees claiming My unemployment FUNDS since 1999 even when they were employed , Citibank Chicago – Ill and NY – Transferred. LEFT in the streets. MY funds and contributions since 1989.Notified Citibank Corporate and Ethics line., also other prior employers. My cell # 832-566-1345 , Please advise ASAP- Financially at ZERO level. everything intercepted- devices.NEED FUNDS ASAP- Currently Living in Houston , TEXAS , TEXAS workforce NOTIFIED….no solution.

  15. Mike says:

    My wife will be laid off soon. She works @27 hours a week. Is she eligible for a reduced benefit?

  16. Kermit Hall says:

    Why when I certify for my benefit from Teleserve on Wednesday then find out on Friday when the direct deposit don’t go to my card then I call the Marion office and listen to a 5 minute recording to learn they will not answer their phone. So I call Chicago office to learn it is always busy and they don’t obviously want to help either. I then call Teleserve and try to certify again to learn my account is suspended. It is now Monday and still can’t get through to Chicago office. I call every 20 minutes with hope in talking to someone who can help. I pay taxes and this is Un acceptable system that is in place. The drive to marion is my last hope to get help. Don’t anyone care about others in this state? State workers are on my dime, they should be there when someone needs help. After calling all day Friday and Monday nothing will ever change. This is a joke.

  17. Debra Firth says:

    Hello I have a quick question. If a person is working an takes voluntary layoff with a severance package and is receiving a little over $5,000.00 would you still be eligible for Unemployment?

    • kathy says:

      You are eligible for unemployment due to the layoff. The severance package may affect whether or not you qualify to receive benefits during a specific portion of your claim and may reduce the amount of benefits.

  18. martin says:

    can a federal employee collect unemployment benefits while on furlough?

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