To find out all about Coronavirus-related unemployment benefits     

Illinois Unemployment Phone Number

Updated : June 19th, 2019

These dedicated numbers will help solve varied queries.

For questions related to an Unemployment Claim:

Answers to questions on Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, unemployment appeal or other IDES services for individuals.

Claimant Services:

Voice: (312) 338-4337

TTY: (866) 488-4016
Voice: (800) 244-5631

Illinois Relay Service:
TTY: (800) 526-0844 or 711
Voice: (800) 526-0857 or 711

Monday – Friday, 8:30 AM – 5:00 PM, except for state holidays.

Job seekers assistance with

Help desk for login information (username and password), error messages, or navigating your job search.
(877) 342-7533

Certify for Benefits Using Tele-Serve

Automated telephone access to many unemployment insurance services which is fast, easy and secure. Use this number to file your weekly claims / weekly certification.
(888) 337-7234
Monday – Friday, 5:00 AM – 7:30 PM, including state holidays.

Fraud Reporting

To report cases of improper collection of benefits, or improper classification of workers.
(877) 566-6230

  1. I have been tryng to certify for 2 pay periods now and no success I have called every number listed leaving voicemails I even add myself in the call back que I have not received a call back I’m under so much stress because my bills are piling up and no one talk to. whenever I certify for benefits its telling me to call 800-244-5631 but ofcourse I cant speak to no one I have called over 100x in the past month.

    1. Patrice,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  2. I recently moved to CA after working my entire life in IL. Finding work out here has been difficult so I filed for UI with CA-EDD as instructed. I received a letter today from IL-IDES telling me I’ve been approved but my benefits will deposited into an account they say is mine but I do not recognize and cannot access. I have unable to reach a live human being in either state to help rectify the situation as they’re NOT taking calls and there are NO local offices open. Any suggestions?

    1. Brian,

      I can understand your situation. Please try checking the claim status online or call the Unemployment Office.

      1. I tried to change my mailing address and they suspended my payment told me I had to call in every time I try to call in it goes all the way through to the end and then it says there is a problem with your call back it has been two weeks since I first called still no call back I am getting very worried because my rent is due

  3. I moved to California after having worked in Illinois all my life. I have been unable to secure employment here and so filed for UI benefits through CA-EDD. I received a letter from Illinois saying I was approved for benefits but my funds are going be deposited into an account that I do not recognize and therefore cannot access. I have been unable to get in touch with a live human being in either state to try and rectify this issue and all offices are closed. Any suggestions?

  4. I really don’t understand what is going on with receiving UI benefits. I applied 4/28/20 and spoke to an Administrative Judge who approve my benefits on 5/7/2020 (according to the received letter), but here it is 6/4/2020 and I haven’t received NOTHING. So my questions are: How am I suppose to survive without monies and How long does one wait after being approved for benefits????? Also I tried to call for more than 2 hours and was not successful. This is ridiculous…

    1. Michael,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  5. I just found out from Social Security website that my employer has not reported my wages for the last 3 years. So I do not qualify for benefits.
    I mailed an appeal of the finding along with my w-2’s and a copy of each paycheck she gave me to the Springfield office.

    I am unemployed right now and I have been off work for over 2 months now. I need to straighten this out; but I can’t reach a single human being. There is nowhere on the website that I can fix this. This is causing a hardship.

    1. Rachel,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  6. Every single phone line is busy. I cannot get ahold of anyone for the past week and I emailed a few days ago with no response. I cannot log into my IllinoisJobLink account and my unemployment will not go through and tomorrow it says I am ineligible if I don’t sign up for JobLink by 5pm tomorrow. I am really hoping I can get through and talk to someone today.

    1. Ryan,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

    1. Terry,

      You can simply stop claiming your weekly benefit/call the Unemployment Office to inform the authorities about the change in employment status.

    1. Sue,

      I am not sure of a definite answer to your question. Please call the Unemployment Office in your state for details.

  7. Can I Get Unemployment If I Quit My Job?
    My father is terminally ill and is the caregiver to my mother, if I quit my job in order to take care of both of them since I’m the only child is that considered good cause? since there is no other care provider.

    1. Dave,

      Unfortunately, personal reasons are generally not considered. You may consider calling the Unemployment Office in your state for further guidance.

  8. My UI funds went into an account that I no longer have the info for as I dont have the card nor the info on the account to gain access to find out if the funds are their or not! My question is What do I have to do to get the deposited Funds Into the correct account if i dont have the info anymore to the old account?

    1. Adam,

      Please call the Claims Center on the phone numbers provided. With your SS or other personal info, they should be able to pull out your records.

  9. I worked in one state then transferred with the company to another state am I eligible? I also took a pay cut of 2$ an hour.
    Question 2- I’ve gotten paid more since filing in 2013 wht has my base amount not changed

    1. Darlene,

      You can be eligible to claim partial unemployment benefits if the hours were reduced. Please contact the Unemployment Office for further discussion.

  10. Trying to get a hold of you guys and can not talk to anyone, a recording. Trying to reach Kathy, since Fri 1/5 to talk to her, left me a message to contact her by Mon 1/8 no later than 3pm, the number she gave me states not in service

    1. Carol,

      Please note this is a private forum and we do not have access to your claim file. Please call the Unemployment Office for an update.

  11. All I need is a phone number to talk to someone about getting a W2 copy for taxes. Finding a phone number to ask a Human for this is like finding a needle in a haystack. Communication is the worlds’ biggest problem and this is a prime example. Give us a phone number to call that works!

  12. I am a Chicago Public School teacher. We no longer receive money over the summer since CPS has stopped taking money from our checks throughout the school year for this to happen. If I am not working for the months of July and August, can I apply for unemployment benefits since my hours have been reduced to 0 during those months?

    1. Seasonal jobs such as schooling are generally not eligible due to their obvious nature of work.

      Please inquire further with the labor authorities in your state.

  13. If i file for unemployment online, is there an option for me to add my childsupport payments to be deducted from my unemployment checks? Thanks In Advance

  14. Where do I go online to file for Illinois Unemployment Benefits? There seems to be more than one entity you can go through when I Google it, and I want to make sure I’m applying at the right place.

  15. Is there a certain time frame you have to file a claim after your last day of employment? For instance, if my last day is Aug. 31, to I have to apply within so many days?

  16. how do you verify with your out of state license? unemployment being held up till this done but no one tells how to do it and phone no answered in Effingham office

    1. The labor dept authorities in your state will be best placed to answer this question.

      I understand that the response is not cordial. Please try different phone numbers. The website can guide you.

  17. I want to sign up for Direct Deposit, but I get a message that the website’s security certificate has expired and it’s not safe to proceed. What do I do?

  18. REPORTING FRAUD- EX Citibank employees claiming My unemployment FUNDS since 1999 even when they were employed , Citibank Chicago – Ill and NY – Transferred. LEFT in the streets. MY funds and contributions since 1989.Notified Citibank Corporate and Ethics line., also other prior employers. My cell # 832-566-1345 , Please advise ASAP- Financially at ZERO level. everything intercepted- devices.NEED FUNDS ASAP- Currently Living in Houston , TEXAS , TEXAS workforce NOTIFIED….no solution.

  19. Why when I certify for my benefit from Teleserve on Wednesday then find out on Friday when the direct deposit don’t go to my card then I call the Marion office and listen to a 5 minute recording to learn they will not answer their phone. So I call Chicago office to learn it is always busy and they don’t obviously want to help either. I then call Teleserve and try to certify again to learn my account is suspended. It is now Monday and still can’t get through to Chicago office. I call every 20 minutes with hope in talking to someone who can help. I pay taxes and this is Un acceptable system that is in place. The drive to marion is my last hope to get help. Don’t anyone care about others in this state? State workers are on my dime, they should be there when someone needs help. After calling all day Friday and Monday nothing will ever change. This is a joke.

  20. Hello I have a quick question. If a person is working an takes voluntary layoff with a severance package and is receiving a little over $5,000.00 would you still be eligible for Unemployment?

    1. You are eligible for unemployment due to the layoff. The severance package may affect whether or not you qualify to receive benefits during a specific portion of your claim and may reduce the amount of benefits.

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