Illinois Unemployment Phone Number
For jobless residents of Illinois, unemployment benefits can provide a welcome relief. These benefits are issued by the Illinois Department of Employment Security (IDES). With IDES, you can apply for benefits, sign in to request benefits, upload documents, and even start browsing for jobs by clicking through to the Illinois Job Link page. There is also a claimant services phone number which is 800-244-5631. You can apply for UI benefits over the phone if using the online portal is difficult.
Illinois Unemployment Phone Numbers
|DEPARTMENT||PHONE NUMBER||HELP AVAILABLE|
|Claimant Services Center||(800) 244-5631||Ask questions about your unemployment benfits or ILogin questions|
|Benefit Payment Control||(800) 814-0513||Report unemployment fraud and identity theft|
|Employer Services Center||(800) 247-4984||For employers|
|IllinoisJobLink.com Help Desk||(877) 342-7533||Get help finding a job or using your IllinoisJobLink.com account|
|Appointment Scheduling||(217) 558-0401||Schedule an in-person or phone appointment|
Find answers to questions on Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, unemployment appeal or other IDES services for individuals.
Additional Illinois Unemployment Phone Numbers
Contact IDES if you have questions about an unemployment insurance (UI) claims, certification and payment, ILogin, appeals, and more:
Phone Number: (800) 244-5631
Tele-Serve Phone Number: (312) 338-4337
Hours: 3:00AM – 7:30PM, Monday – Friday
Illinois Relay and TTY Numbers
Individuals with a hearing impairment who would like to speak with someone in the Claimant Services Center should dial 711 for the Illinois Relay System. After you are connected, request staff to call IDES at 800.244.5631.
Illinois Relay: (800) 526-0844 TTY or 711
Illinois Relay: (800) 526-0857 Voice or 711
IllinoisJobLink.com Help Desk
Need help with your login information?
Phone Number: (877) 342-7533
Fraud and Identity Theft Phone Numbers
Report fraud and identity theft:
Phone Number: (800) 814-0513
Fax Number: (312) 793-5151
Information To Have When Contacting IDES
If you are contacting IDES to start your Illinois unemployment application, you should have some information ready:
- You will need your Social Security number and must provide your name as it appears on your Social Security card
- You will need a driver’s license or a state ID card.
- If you are going to claim a spouse or child as a dependent, you will also need their Social Security number, birthday, and name.
- If you are not a U.S. citizen, you will need to provide your Alien Registration Information
- If you recently became a Veteran, a Member 4 Copy of the DD form 214/215.
- If you were a civilian employee of the federal government, you will need Standard Form 8 and Personnel Action Form 50.
In order to collect UI benefits, you will also need to provide information about your work history and earnings. More specifically, you will need the business name, mailing address, phone number, and employment dates for every employer you worked for in the past 18 months.
You will also need to provide a reason for termination or separation for each employer, not just the most recent place at which you were an employee. Income information is needed to determine your weekly benefit amount when you file your bi-weekly certification. That said, you should also have wage records like paycheck stubs or payroll information such as a W-2.
If you are already collecting unemployment insurance benefits and contacting IDES to file your biweekly certification, you will need to provide information about any income you have earned during the weeks in which you file for benefits. IDES requests that you report your gross wages, not your take-home pay. Additionally, you are technically supposed to report “wages” paid in the form of lodging, meals, or merchandise.
You are also supposed to report any pensions you are receiving, but you are not required to report income from Social Security.