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Indiana Unemployment Weekly Claims

After you file your initial claim, Indiana law requires a one-week waiting period for which you cannot be paid.

Continue to file your weekly claims online at Uplink. Through the Uplink Claimant Self Service System, you now have access to enhanced services, 24 hours a day, 7 days a week.

Apply for unemployment benefits and file for weekly benefits on-line.

It is very important to file your weekly claim every week to keep receiving your unemployment check. If you delay in filing your weekly claim, you may not get your unemployment check on time.

Watch the UI Weekly Claim Voucher before filing to prevent errors, which may delay your claim.

  1. I haven’t been paid because of some “Normal Customary Shutdown” issue. Anyone know how and how long this takes to resolve? I need to be paid as my child support payments come from it and I’m not being paid from work because I’m not working … Really could use some answers right now.

  2. It states in my uplink account that retroactive vouchers for the 2 week gap in June 2021 would have been posted on 7/15 and 7/16. Ive checked my uplink account everyday and still today there are vouchers made available for me to file. Are there any other people on PUA that havent recieved their retroactive vouchers for the gap in June? Just worried since its Saturday and they must be filed by Sat. @ 9pm. Im worried.

  3. Hello, I’m not seeing the link that allow me to file my weekly claim. I have about 6 weeks worth of weekly claims to catch up on. I finally got a favorable decision for my unemployment benefits.

      • Stevie – I’m having the same issue and checked this morning and it’s still not resolved. I just don’t have the option the fill the voucher out. Although, it did ask me to enter a code, like a 2-step verification this login, and it’s never done that before.

    • My weekly voucher isn’t showing up either. By the looks of the thread, this is an issue with many people. Maybe a system issue but I don’t see any notifications when logging in.

        • Jeff – unfortunately, when I call the customer service number I can’t get to a live person. I checked again this morning and still no voucher form available for me to fill out. Not sure what’s going on.

        • Mr. Moore,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    • Brandy,

      As long as you’re checking within the stipulated time, it should be visible. Please call the Claims Center if the issue persists.

      • I was unable to file my voucher on Saturday due to internet issues so I had to file it Sunday. The office is closed today as well so I can’t call and ask. What’s gonna happen?

        • Hi, Wendy – You can follow up with the Indiana unemployment office when they open back up after the Labor Day holiday. They will be the best ones to answer your questions about your specific situation.

  4. I filed my voucher this week and have no claim issues but my pay date nor the amount im supposed to get paid is popping up

        • Welp, have had the same issues since i filed and approved, deductable income and customary shut down everytime i filed, and even a unresolved identity verification issue letter, im behind on bills so could i get some answers. My patience is running very thin, but i will do my best to work with you guys one last time and stay patient a little longer.

    • I am waiting on two weekly vouchers 1/4 week ending April 24th and 1 for the week ending May 1st boat bow series say no issues found but no benefits were paid spoke with customer service rep Friday she looked at it told me she didn’t see any reason why they have not released my money. She said she didn’t have any answers she was going to send it to a specialist really

  5. Is there a way to fix accidentally skipped vouchers? I filled the last first now the others say ” non pay due to week not claimed. “

  6. I have 12 vouchers that says no issues found payment not paid due to week not filed so I don’t know what’s going on I just seen thes vouchers 2 months ago and called and tried to explain my situation and was hung up on and told I chose not to file my vouchers thats not true what can I do about this situation

  7. Okay ive been filing out my weekly vouchers on time for over a month an i accidentally clicked I wasnt avalable last week to search for work an i didnt get my money which is no biggy but will i get next weeks voucher money since I clicked yes i did search this week .. Like will the problem be fixed automatically please please please reply

    • Seems like alit off people going to same thing no voucher. To file. Hope it gets fixed soon

    • I have PEUC because I exhausted my benefits in my regular UI claim. Well as you know that all ended december 2020. Well I just received 3 back vouchers and filed them today. The vouchers were the o my thing in my “to-do” list. Everything went thru even says my entitlement is $591 and the amount paid to claimant is also $591 but there is no pay date. There’s a date filed but no pay date. No money on my key2benefits card either and it’s well past 2pm And there’s no issues with my claim whatsoever. HELP ME!!

    • I recently applied for employment and after I filled out the form successfully without any mistake I supposed, I got a Issue Type – Laid Off/Lack of Work . When I filled my week voucher, it says No payment because of issue. I wasn’t paid. Please, can anyone tell me if he or she has this issue and how to resolve it. Thanks

      • My claim went from claims investigation to no issues found but still no money is paid out what do I do

        • Rochelle,

          It might be under processing. Please wait for 2-3 days before following up.

      • All of my 0.00 turned into 449.00 but there’s no payment date on them so I’m not sure when I’ll get paid

      • Hi my name is chris i made a mistake in june when I applied for unemployement I was using a. Old phone with poor service and broken screen all the places I could’ve went to use a computer were locked dwn.i hit the wrong voucher to start filing and didnt realize there were 12 others behind it.i caught the mistake within a out 10 days went to dwd office sent fax explaining and email also phone calls have repeated several times was told need to talk to a claim advisor transferred to that line left messages again several times.was told by several people several times when I called that there shouldnt be a problem with the vouchers being released so that I could file them.i dont understand this has been horrible and now at the end of 2020 we have lost everything and about to loose our home a d our children and pets we may have to have family members take them for awhile so we can gigure something out.and I forgot to mention my wife is disabled.sorry I’m so confused and desperate at the same time

      • Sam I mistakenly click no instead of yes on the question was I available to work during the week 9/15 . I called spoke to a customer service person who told me i may have to speak to a claims adjuster and to send a fax explaining i chose the wrong button. And now my phone is off. I also went a head and filed for next week but is still saying unresolved issue availability should I send another fax explaining my phone is still off im still unemployed.

        • I don’t even know if anyone is still here… ?? but I have searched everywhere to figure out what to do, if anyone can help at all. I was in quarantine the first 3 weeks of January which I put on my vouchers… but somehow I accidentally hit that I didn’t accept the work( bc I was in quarantine) so now it says that on my last 3 vouchers. I have no idea how to correct a voucher that has already been sent.

        • Bruce,

          Please wait for the representative to get back to you. The office may be inundated with requests.

  8. I was trying to submit my weekly voucher and I was unable to complete due to an error message I received. Now on claimant page shows voucher submitted but no benefit. I have called and messaged numerous time and no answer. Has any on else encountered this type of issue.

    • Same trouble. Suggested they’d call within next business day. Didn’t. The I called again and it said 72 hours and they recognized my number as being in the cue. Still no word after 4 days. Emailed. I got a response saying to wait for a claims adjudicator to contact me. Ahhh when might that be? No resolution or inclination of how or when to expect a response. Frustrated.

      • Scott,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

        • I’ve had the same trouble each week since 7/13/2020, haven’t been paid since 7/13/2020!!!!! Miss Kim Jones is a reluctant customer service agent!!!!! I’ve called & message a billion time, NEVER a reply!!!!! Indiana’s Unemployment Website sucks camel doo doo

        • Jeffery,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. Please be patient.

    • I honestly think this is some weird glich and they won’t admit to it. It has happened this week (for the 7/12 – 7/18 benefit claim) to a lot of people, you can see this on Reddit. They won’t admit that it’s a mistake on their end, obviously, and are blaming the employer… so we’re just going to have to wait for them to fix it. Honestly, it’s messed up. What it actually means is thaty the business you work for normally shuts down in the summer, regardless, almost like a school. That is NOT the case with my job, and I am currently on hold because of it. All the people on Reddit are talking about this too. I just made a purchase and bought a car, since my old car was messed up, which cost me all the money I had and the savings I had… now I just STOP getting payments from UI for a fault that is not mine… and now I am completely broke. This is such a joke, there are so many people out here struggling. Why don’t they start offering people jobs to help out, as obviously they are way behind? My friend, with 3 kids, have been waiting over 2 months for benefits and being harassed by her Mortgage Company… when asked, they never admit fault, they just said “we are waiting on your employer”… No, they are short staffed and need more people to deal with the crisis right now. HIRE ME, HIRE PEOPLE HERE NEEDING HELP, WE WILL GLADLY WORK. Sad.

      • I also received the same issue. My employer is not shut down either. WTH. I had no idea what it even meant till I googled it. Thanks for the info.

  9. I just filed for my PUA last week… i didn’t know I was approved for retroactive payments, and only filed last weeks. Ive been unemployed since February.. is there a way to file for those missed weeks?

    • Sam,

      The payment might not become retroactive. Please check for related info on the Unemployment Office website.

      • Same thing I applied for my UI in May though I laid off in March however they didn’t send me vultures for March and April

      • I forgot to claim my voucher on Sunday .. I filed on Monday .. well Sunday night .. will that effect my benefits?

        • So if it submitted at 1130 pm Sunday and you did not receive payment Monday when will it arrive and is saying no issues

        • Chelle,

          If you filed within the stipulated window, you should receive the payment on time.

  10. I work for heartland rd got layoff March 23 it has been 3weeks still haven’t got no money yet don’t go back to work until may4. Heartland sent them a paper of who got layoff because of coronavirus. Please help me

    • Lorene,

      I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

      • I’m unemployed due to the coronavirus and having preemie newborn twins . I have filed 8 vouchers and haven’t received anything do you know long it may taken I need the money for my family . I’m struggling I also have a toddler .

        • Taylor,

          I can understand your situation. There will be an intermittent delay due to the pendency. Please keep following up at regular intervals.

      • I’d really like to know what kind of order is used. When processing applications as far as who goes first .Not that everybody doesn’t need help in some way right now if they’ve lost their job to the coronavirus but there are other families out here struggling much worse than some families that are collecting. I’m not just referring to my family! Literally everyone close to me that is got an appointment is completely shocked that me and my family of five 4 of being children are still waiting. It definitely separates out or vouchers when asking if we’re at home caring for dependents. I will be filing my seventh voucher this week. And I know there’s many more of people with dependents also still waiting

        • Bethany,

          I can understand your situation. Unfortunately, there’s not much one can do at this juncture. Please be patient and keep checking the status at regular intervals.

    • Vanessa,

      A “yellow” symbol might require action from you. Please call the Unemployment Office or check your account online.

      • I got yellow explanation mark and have not received anything to resolve. I’m currently unemployed due to COVID-19

        • We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. Your state has activated the ‘emergency funding’ program authorized by the federal government. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

  11. My Company did a temp layoff due to seasonal issues because it’s a Lawn care business. We were supposed t start back between the 3rd and the 14th of February but due that time being pushed back and due to weather, it’s not gonna be until the 17th now at the earliest. I just filed my Vouhcer and it says there are issues. It’s my first time on unemployment ever. I KNOW I still have the job. I have not been fired or anything like that, return to work has just been delayed.
    The issues are the following.
    Work Search Weekly
    Employed full-time

    What do I do to make sure I get my payment for the week of the 14th of February?

    • Because of the coronavirus my job is off for at least 3 weeks but maybe more. I’m I still required to look for other jobs even though I’m still employed and will go back once the virus is over? And when I finish filling out my benefits, my voucher status is a yellow sign. I have no idea what that means and this is supposed to be done by today. The 800 number says they cant answer and I’ll get a callback in 24 hours. I.dont want to miss out on my benefits

    • Andrew,

      Seasonal workers are eligible only under certain conditions. To know your claim status, please call the Unemployment Office on the phone numbers provided.

  12. I got my Un-Employment Benefits on 1-17-2020,now i didnt have my Key 2Benefits Debit Card yet when my Money was issued to me,well i received my Key 2Benefits Debit Card on 1-19-2020 which was 2 days later,i activated my Card but my Funds still arent on there,what do i have to do to get my Funds on my Key 2Benefits Card,this is the only Debit Card i have

  13. My job lays us off one week at a time, a couple of times a year, does that mean I’m not able to file unemployment because of the one week waiting period?

  14. I filed my voucher. It has a yellow warning sign and says policy violation. There is no decision or decision date though. What does this mean?

    • Thelma,

      Please call the Claims Center right away to understand what that means. You may be required to respond swiftly to it.

      • My have a red warning whats that mean i file my unemployment two weeks ago and i dont see anything no anwers nothing

  15. dear claim helper, I looked for the voucher page for fileing this week but I couldn’t find it. I got the dwd uplink page and it was about history and another that I had filed already this week is that right? if not i’ll try again this evening 06/15/2019 or sunday night.

    • My weekly voucher has a red circle with a exclamation mark in it , I have been waiting 4 weeks this week for my payment ,but had severance pay of two weeks , my weekly voucher says no issues found and that all , could someone tell me what this means

      • My page says
        There is a problem with your account.

        For help, call the Contact Center at 1-800-891-6499.
        I called and Couldn’t get through

        • Jason,
          Did you ever figure out why you received that message? It has just appeared on my husbands account. Thank you for you help!!!

    • Linda,

      Please note this is a private forum and we do not have access to your claim file. Please call the Claims Center for help.

  16. What time does a weekly voucher have to be filed on Sunday for funds to be available on Monday? Is there a cut off time that will push the fund availability to Tuesday? For example: If I were to submit my voucher at 11:30 PM Sunday night, would I be paid on Monday still?

    • Gabrielle,

      The window and TAT for weekly payments should be available after you log in to your account. If you’re unable to find this information, please call the Claims Center for help.

  17. My voucher got approved but there is no status its just blank and the money didnt hit my card and it says no issues. What is the problem

      • Candice,

        Please place the mouse cursor over the symbol to know if it pops up any details. It simply means there’s an issue with your claim. Please call the Claims Center for clarification.

    • The status of my weekly voucher says failure to participate in weekly work search requirements. Could this be due to how I answered the questions on my voucher, if so can it be corrected so I will recieve my check this week?

      • Megan,

        It can be due to multiple reasons. If the claim is not accepted, chances are you’ll not receive the payment. Please call the Claims Center for help.

      • I filed my claim yesterday and there is now a red exclamation point by my claim. Although it says there are no issues. I am very confused.

  18. I work for the union and we typically get laid off during a couple winter months each year. I have been filing and receiving benefits for about the past month but was given a notice that it was time to refile. I did so last week and it shows it went through but I haven’t received payment and the status is showing status customary shutdown. What does this mean for me?

    • Please send that back to me. So I can post it for all to see. I am only speaking the the truth. But you will probably want to hid the truth from the people. But it doesn’t matter I can write it again. Maybe a word or two off, from exactly the Truth.

    • Chris,

      Some types of “time off from employment” does not qualify due to the seasonal nature. Please call the Claims Center for clarity on the status.

      • This is the second time my money is not been depisit in my eppicard. I have to call the 1800 # you guys provide to straight up and to tell you the true I don’t like to do this every weekend…

  19. What if you have the same problem and you call the claim center at the toll free number and you leave your phone number and they never call you back , or whatever happened talking to a real person and not a automated voice. I have tried twice to call them and no answer,

  20. I have filed for unemployment for 3 years now. This is my 3rd time in winter season. The first two times I didn’t have any problems. Now for this one I finished my Initial claim, and my 1st voucher after the claim is done. I didn’t get paid for it which I understand that it’s normal procedure. But now I’m on my 2nd week and after I am finished I get a yellow flag saying I am Employed and working Full-Time. I stated that I am layed off. What could have I done wrong and what should I do to fix it?

    • Anthony,

      It might be a human error during processing. Please call the Claims Center immediately and report it. They will also suggest corrective actions.

  21. Worked a seasonal job for 9 months and still got a deny on my claim. It says on issues status customary shut down

    • Calvin and Sam just so you know, the Government shutdown does not affect the unemployment department. So there must be something else wrong I would call the claims service ASAP.

  22. If I make enough money one week that I know I wont get benefits, do I mark that I do not want to file a claim this week?

    • Stefanie,

      I suggest you call the Claims Center for specific assistance in this regard. You may be required to report the source of income and its possible continuity in the future.

  23. I submitted my first voucher, and it has a yellow triangle with an exclamation point inside of it. Is that normal for the first submission?

    • What if you have the same problem and you call the claim center at the toll free number and you leave your phone number and they never call you back , or whatever happened talking to a real person and not a automated voice. I have tried twice to call them and no answer,

    • Micheal,

      If the full-time student was fired due to involuntary reasons and the claimant is able to and available for full-time work, you can claim.

  24. I too have a yellow triangle with ! N it it said I also had a message said to go on my wise to check message I did that..still have yellow triangle with ! N it what does this mean? Thank you

    • David,

      It means there might be an issue with your claim which may require action from you. If you did not understand the message, please call the Claims Center for a discussion.

  25. I’ve been waiting for over three weeks to get a answer about getting back on unemployment and still no word

    • Chad,

      Please chase the Claims Center by calling them at regular intervals. They will have thousands of claims to process and it’s your responsibility to stay on top.

    • Melanie,

      You’re required to file during the designated time to receive on-time payments. Please call the Claims Center for details.

    • Rodney,

      It might indicate something that needs an action from your end. Please call the Claims Center for an update.

    • I filed my claim 2wks ago. I have filed a voucher the last weeks. It saids my status is open. But I am getting this yellow triangle with one of these in it !

  26. I opened my claim last week and I wen on today and there is no voucher on my homepage should there be

    • Your claim may still be under process.

      Please wait for about 7-10 days from the time of filing for an update.

    • Please call the labor authorities in your state for assistance or use some of the job portals online to find jobs.

      Online is highly recommended.

  27. I filed on Decembr 6th and I have not received an approval letter a denial letter nothing, its been like 7 weeks and I have done my weekly job searches for every week! Why does this have to happen to me, I need this money so bad and I have worked hard my whole life to have this as a benefit, Is there another requirement to complete before receiving the first initial payment? I mean I hav 7 weeks built up and I have called several times…Operators say try back next week, try back next week…please somebody have an answer or similar situation

    • Aadam,

      I can understand your frustration. Since this is a private forum, we do not have access to your claims. Please try the phone numbers during off peak hours or see if you can visit the local office for an update.

  28. I went to file my weekly claim and there is not a link for me to click on to file again for this week, what does that mean?

    • If you are claiming the regular state provided UI, ensure you’ve not exhausted them.

      If this relates to extended benefits, please be aware that they are not available currently.Either way, please speak to the claims center of the labor dept once to confirm why.

  29. I wish to report the job search activities for the week of Sunday, February 23, 2014 to March 1, 2014, but I keep getting “Error 404”. What gives? I am running out of time to file this activity to receive proper and timely credit.

    • My unemployment been saying normal customary shutdown .. it’s been 4 weeks and I done talked to people so many times and still havnt heard nothing back !

      • Ashley,

        I hope you were able to get to the bottom of this issue. If not, please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

    • This looks something technical error specific to a page.Please speak to a representative on 1-800-891-6499 for assistance in this matter.

    • Applied for UI in Indiana. Had a yellow triangle on vouchers.. Now removed.what’s that mean??.still no checks deposited? Made mistakes on first two vouchers. Couldn’t correct them. Now what? How do you find out when you will receive benefits? All offices closed now. Can’t get through on the phone. How do I find out what to do or if anything I need to do and when will I get my checks. It’s on 4th week since I filed? where to turn or know what to do? Thank you

      • Debbie,

        Please wait for an update on status. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

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