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Iowa Unemployment Contact Information

Iowa Unemployment Benefits

For specific questions about Iowa unemployment insurance claims call 866-239-0843, use the Iowa unemployment online help request form, or visit your nearest IowaWORKS Center.

Phone support is available at 866-239-0843 for all Iowa unemployment questions and issues.

Customer service hours: 8:00 am – 4:30 pm, Monday-Friday (excluding state holidays).

Iowa Unemployment Phone Numbers

wdt_IDDepartmentPhone Number
1Iowa Unemployment Benefits(866) 239-0843
2Weekly Claims Support(866) 239-0843
3Appeals (in Iowa)(800) 532-1483
4Appeals (outside Iowa)(800) 247-5205
5Appeals (Des Moines local)(515) 281-3747
6Appeals (fax)(515) 478-3528
7Report Fraud (fax)(515) 281-9033
8Iowa Labor Division(515) 242-5870
9Iowa Unemployment Tax(888) 848-7442

You can reach the main support line for help with your initial unemployment application or when you need to filing a weekly claim.


If you wish to appeal a decision, you can fax your request to (515) 478-3528. If you need to speak with someone about your appeal, you can choose between three different phone numbers. For Iowa residents in Des Moines, call (515) 281-3747. Otherwise, Iowa residents should call (800) 532-1483. If you live outside Iowa, call (800) 247-5205.


Do you know someone who is illegally collecting unemployment compensation? You can report Iowa unemployment fraud by faxing your information to (515) 281-9033. This helps make sure UI benefits are given to those who truly deserve them.


Iowa Unemployment Office Locations

For help with an unemployment claim or with your job search, visit your nearest IowaWORKS Center. These job centers offer a resource room with computers, fax machines, and more, along with resume help, job interview assistance, and a variety of job training opportunities. You can use the computers to file weekly claims and document your required work search activities, which are necessary for meeting Iowa’s ongoing eligibility requirements for unemployment.

wdt_IDNameLocationPhoneCenter Hours
1IowaWORKS Center - Ames515 Douglas Avenue
Ames Public Library
Ames, IA 50010
515-725-5495Mondays 9:30am -3:30pm
2IowaWORKS Center - Cedar Rapids4444 First Avenue NE
Suite 436
Cedar Rapids, IA 52402
319-365-94748:00 to 4:30 Mon., Tues., Thurs and Fri; 9am to 4:30pm Wed.
3IowaWORKS Center - Council Bluffs300 West Broadway
Suite 13
Council Bluffs, IA 51503
712-352-3480Mon, Tue, Thur, Fri 8:30am - 4:30pm; Wed 9:00am - 4:30pm
4IowaWORKS Center - Creston215 North Elm
Creston, IA 50801
641-782-2119Mon-Tue-Thu-Fri 8:30am-4:30pm, Wed 9:00am-4:30pm
5IowaWORKS Center - Davenport1801 East Kimberly Road
Suite A
Davenport, IA 52807
563-445-32008:00 am - 4:30pm M, Tu, Th, F; 9am - 4:30pm W
6IowaWORKS Center - Decorah312 Winnebago Street
Suite A
Decorah, IA 52101
563-382-04578:30am - 4:30pm M-T-TH-F; 9:00am-4:30pm W
7IowaWORKS Center - Denison504 Hwy 39 N
Denison, IA 51442
712-792-26858:30am - 4:30pm Mon, Tue, Thur, Fri; 9am - 4:30pm Wed
8IowaWORKS Center - Des Moines200 Army Post Road
Suite 44
Des Moines, IA 50315
515-281-96198:30am - 4:30pm Mon/Fri, 8:30-6:30 Tue/Thur 9:00am - 4:30pm Wed
9IowaWORKS Center - Dubuque680 Main Street
2nd Floor; NICC Town Clock Center for Professional Development
Dubuque, IA 52001-6818
563-556-58008:30 AM - 4:30 PM M,T,Th,F: 9:00AM - 4:30PM Wed
10IowaWORKS Center - Fort Dodge3 Triton Circle
Fort Dodge, IA 50501-5729
515-576-3131Mon - Tue - Thur- Fri 8:00am - 4:30pm, Wed 9:00am - 4:30pm
11IowaWORKS Center - Iowa City1700 South 1st Avenue
Suite 11B
Iowa City, IA 52240-6036
319-351-1035Mon,Tues, Thurs & Fri.8:30 am - 4:30 pm Wed.9-4:30
12IowaWORKS Center - MarshalltownSouthgate Plaza- 101 Iowa Avenue West
Suite 200
Marshalltown, IA 50158
641-754-1400Mon-Tue-Thu-Fri 8:30am - 4:30pm, Wed 9:00am - 4:30pm
13IowaWORKS Center - Mason City600 South Pierce Avenue
Mason City, IA 50401
641-422-1524Mon, Tue, Th, Fri 8:30am - 4:30pm
14IowaWORKS Center - Ottumwa15260 Truman Street
Indian Hills Community College - North Campus
Ottumwa, IA 52501
641-684-5401, ext. 400188:30am - 4:30pm Mon, Tue, Thu, Fri; 9am - 4:30pm Wed
15IowaWORKS Center - Postville235 W. Tilden St
Postville, IA 52162
563-382-0457Monday, 9:30 a.m. to 3:00 p.m
16IowaWORKS Center - Sioux City2508 4th Street
Sioux City, IA 51101
712-233-90308:00am - 4:30pm Monday, Tuesday, Thursday, Friday; 9:00am - 4:30pm Wednesday
17IowaWorks Center - Spencer217 W 5th Street
Spencer, IA 51301-1087
712-262-1971M, T, Th, F 8:00am-4:30pm W 9:00am-4:30pm
18Waterloo IowaWORKS3420 University Avenue
Waterloo, IA 50701
319-235-2123Mon-Tue-Thu-Fri 8:30 - 4:30pm, Wed 9:00-4:30pm
19IowaWORKS Center - Burlington550 S. Gear Avenue Suite 35
West Burlington, IA 52655
319-753-16718:30am- 4:30pm M, Tu, Thur, Fri; Wed 9am - 4:30pm

IowaWorks Centers are local offices where Iowa residents can get help with employment and training services. These centers offer a range of resources for job seekers, including help with resumes, job searches, and training programs. They also provide information and assistance related to unemployment benefits. If you’re looking for a job or need help with unemployment claims in Iowa, visiting an IowaWorks Center can be a helpful step.

Services available include:

  • Job Listings – Access to current job openings and employer information.
  • Resume Assistance – Help with creating or updating your resume.
  • Career Counseling – Guidance on choosing a career path or changing careers.
  • Training Programs – Information on available training and educational programs to boost your skills.
  • Computer Access – Computers and internet for job searching and applications.
  • Unemployment Assistance – Help with filing or managing unemployment claims.
  • Workshops – Various workshops on job search strategies, interview skills, and more.
  • Employer Services – Help for employers to find suitable candidates for job openings.
  • Veterans Services – Specialized services for military veterans looking for work.
  • Labor Market Information – Data and trends about the job market in your area.

These services aim to help job seekers and employers make the most of the employment resources in Iowa.

  1. I am an employer. I find it very frustrating that persons who are perfectly capable of working can’t even show up for an interview. 9 out of 10 do not show up. The comments we’re hearing are, “it’s easy to get unemployment so I don’t need to work.” Years ago they had to show proof they were actively job seeking. Is this not the case anymore? Is there a place where we, as employers, can report persons who do not show up for their interviews? I have had four no shows this week!

  2. i am joseph e Bennett jr lost my fulltime job hyvee in Waukee iowa yetday for no reason they just fired me at work.i need money pay bills until my new job started

    • Joseph,

      If you lost the job due to no fault of your own, please consider applying for Unemployment Insurance benefits until you find employment. An application can be made by phone or over the internet.

  3. Recently moved here to Sioux city from Laramie Wyoming and am needing to find out how to file unemployment from Wyoming?

    • If you left the previous job voluntarily, you will not be eligible.

      Otherwise, please consider filing for UI benefits from the state where your employment was based.

  4. I received unemployment from two different states over the last year, but neither one sent me a 1099 form.
    What should I do?

    • Please visit the official websites for more information. Most of them have it available for a download from the site.

      If you do not find relevant information, please call the Unemployment Office.

  5. I filed a claim but I have only received the debit card. How do I know if my claim went through?

    • Please check for messages in your e mail.

      You can also get an update either by calling the claims center or by logging onto to your account online. Generally, it will take a couple of days for the money to credit the account after receiving the debit card.

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