To find out all about Coronavirus-related unemployment benefits     
FileUnemployment

Kansas Unemployment Phone Numbers

Updated : June 19th, 2019

Use the following numbers to contact the unemployment office. Please be prepared to wait for longer times if filing or claiming weekly benefits by phone.

UI Benefits

(785) 291-6100

Unemployment Contact Center

Kansas City (913) 596-3500
Topeka (785) 575-1460
Wichita (316) 383-9947
Toll-Free (800) 292-6333

Monday through Friday, 8:00 a.m. to 4:15 p.m.
Except on State holidays

Weekly Claims

Kansas City Area (913) 287-6913
Topeka Area (785) 296-4337
Wichita Area (316) 269-0633

No toll free number to file weekly claims.

UI Appeals

(785) 296-1800

  1. Nearly impossible to reach an unemployment representative just to answer a simple question that’s “Amelia” can not answer for me. I am desperate to get a hold of unemployment, being that my question needs an answer that I am on a deadline for. They were supposed to fix this problem months and months ago and it still causing so much trouble for everybody.

  2. I haven’t received going on 3rd consecutive week I had filed as usual altgou I hadn’t recieved benefits ( it was a holiday and website prompted a delay is expected )as I went online to check my claim staus and contact the agency i seen my claim available in my weeks to claim along with I the claim to file the for the concurring week so I filed both and have yet to receive any payments I’ve tried contacting by request callback and phone but wasn’t able to get intouch with anyone except yesterday when a nice young man answered but unfortunately wasnt in the correct department to help me , I understand how busy and frantic things must be at this time and I appreciate all the personal investment the staff is and has put in , is there any way for me to find out what’s going on with my account

      1. I have been calling repeatedly and the lines are always busy and the hold queue is full. Per the system, I am unable to apply online because I have worked outside the state in the last 18 months.

        Have you thought about updating the online system without this 18 months requirement, so you could decrease the number of calls you are getting?

        In the meantime, I’m am not able to get through to even file a claim, so what’s an alternative?

    1. Hi Toni. I am in the same situation as you. I utilized their chat option with Amelia. OFC, it asks a couple questions to narrow down the issue(I think I chose payment options-receiving payment) and was connected with an agent who said “Your EB are going into your PEUC claims due to a glitch. I am unable to do anything to fix the issue. All I can do is tell you to contact the call center and request to speak with a claims specialist. ”
      I have called the UE line and keep hearing “All of our agents are busy, the que is full. Visit the website. “

    2. I am a single mom of 4 and i havent received my unemployment compensation in 3 weeks i spoke to someone who said it was a clerical error tomorrow is thanksgiving what am i suppose to do.

      1. Heather,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  3. The line has been busy for WEEKS. I filed back in late September/early October. I can’t get into my account because I don’t have a password and had an account YEARS ago. Every time I try to log in or change my password, I get locked out for AN HOUR and have to try again. This is outrageous. I need help. It’s hard to understand how we’ve been in this situation for over 6 months and there still aren’t enough people to field phone calls, nor is there anyone available otherwise. The ‘chat assistant’ is zero help at all. It does nothing. I’m sure I’m just going to be told to ‘call the unemployment center’, but good luck with that. Jeez, Louise, this is so incredibly sad. I’m willing to bet if they wanted money from any of us, they would be moving a lot more quickly and all hands would be on deck.

    1. AP,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

    2. I have been calling every day on my pua to get information. I haven’t received any payments and it don’t show nothing my claim status. All I’m getting is a busy line especially right at 8am.phone are not busy that fast at that time when open. I haven’t received any payment been applying for 13 weeks still on claims every week even if it shows on my eb but no payment. I need to know what’s going on and I’ve asked for a phone call back and also emails and mail nothing. Please fix and help thx.

      1. Kristy,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

  4. I have ben trying to call because I noticed online when I click on check my claim status it says that my claims are inactive. I was wondering why it says that cause I would like to get my unemployment money.

    1. Charity,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. I am having the same problem. Glitch when changing from PEUC to EB. Please get some IT people to fix the problem. We need our money. I have been trying for 2 days and can’t get thru. Que always full

        1. Nancy,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  5. I have been calling repeatedly for days and the lines are always busy and now that I can get through I’m just disconnected cause all 3 offices are closed. I can’t apply online because I have worked outside the state(Missouri) in the last 18 months. If a can’t apply online and I can’t talk to anyone one the phone what do I do?

    1. Michael,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

    1. How about extended unemployment benefits? When is Kansas going to extend them. Most states are 26 week but Kansas is only 13 thanks to the former Governor Brownnack

      1. We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. Your state has activated the ‘emergency funding’ program authorized by the federal government. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

        1. This is zero help. We understand you’re experiencing a shortage, our livelihoods are also experiencing a shortage. My wife lost her job the Friday before Memorial Day and is still not able to contact anyone. This has to change. Figure out some sort of “waiting in line” system.

          Even if it meant it was a three week wait (for example), that would be better than calling or emailing and getting ZERO over, and over, AND OVER, AND OVER again. This has to change – something has to give so you can support the citizens of the state that you’re expected to help.

          Advice? Email a senator/congressman/woman? We don’t know where else to go, she can’t get a job and has gone almost two months now without unemployment benefits.

          HELP?

  6. I had my adjudication call a week ago. They had not gotten a response from my employer as of then and said he would call me if they did hear from them. When I check my status it says a payment has not been issued due to a question regarding your eligibility. Does this mean I’ve been denied? I still haven’t gotten a letter of determination. In the past it has never taken this long and now it’s been going on for a month without any payments.

    1. Mallory,

      Until you receive an official letter of determination, a decision would have not been made. Please make sure to chase at regular intervals and you can also file an “Appeal” if you’ve been denied wrongfully.

  7. I work full-time at a job (approximately 35 hours a week). The employer has told us they are closing business. I also work part-time at another job around 15 hours a week. Would I be eligible for unemployment?

    1. I was working at modern maintance and the fired me. Jule 10 2019 they said i tried to time in from home because i stayed hom that day. And i didnt i guess this number that was on my bage that looks like a phone numbe r we was trying to reach Are supervisor to .so i diealed. That i thought was a phone # and some recording came on i coulnt real. Hear it . so the next day thats when a lady. Called to ask me y i did that. so i said it was a mistake that i didnt no even no. That was a time in # because we dont even use r pages at all we us a phone that is left on count for all of us to use and i didnt even no we could use r badge to time in never since i been there 7 and half month we never even used our badge they didnt even ever tell us that our badges could time in so it was news to me

      1. Kimberly,

        If you were fired due to involuntary reasons, please consider claiming UI benefits until you find a replacement job. Make sure to keep supporting documents handy in case of a dispute.

  8. I had my scheduled phone interview and I thought it was odd that the only thing they said was it was just a curtesy call and they had no further questions. Since that I noticed my check your claim status said, no payment issued denied benefits explanation of determination has been mailed… so that means I was denied right?

  9. I am trying to do my weekly claim through the automated system and they are trying to send me to a Rep. What do you think is going on?

  10. I filed my claim July 5 had a interview August 1 said it would take 5 to 10 days for a decision waited 10 called back said call back in 2 days waited 2 days called back said they sent a e mail give them 7 days waited 7 days called today nobody knows what’s wrong and can’t transfer me to someone who can help have no idea what to do next

  11. I had a scheduled phone call for today and I could not get to the phone quick enough. I did not get an option to get a call back. I would like a call back is it possible?

    1. Bryna,

      Since this is a private forum, we would not be able to communicate with the authorities. They may have left a number for you to call back or they might call you back as well if they left a message.

  12. I have had all kinds of trouble with trying to submit documents to the contact center, to the point my claim was denied. I went through an appeals hearing and the decision was that I do qualify for unemployment benefits, back-dated to Oct 9th. I have tried to get ahold of the contact center to find out why the claim status is still showing that I am only being paid for one week, but the hold time has been excessive and the system hangs up on me. I filed weekly claims over the phone, waited for the system to confirm the success, and yet those weeks are showing that no weekly claim was filed. Who do I contact when there is no way to get ahold of the contact center? This process has a lot of kinks, and unfortunately it is the taxpayer who gets the short end of the stick. My unemployment claim was simple and straightforward–the employer approved it because I had a reduction of force layoff. I filed everything in a timely manner and yet, due to issues with KDOL’s system, I have never received a payment although I’ve been unemployed since Oct 2, 2016. Now, even after a successful appeal, the system still shows a rejection of payment. It’s sad that nobody seems to care enough to resolve the issues.

    1. I can understand your frustration. Phone service can go awry at times.

      Please explore the option of visiting an Unemployment Office in the vicinity to sort out issues, Face to Face.

  13. Hello,
    the company i was employed with is closed. I am planning to file for unemployment. I have been offered a job at 10 hours a week. If i take this job may i still get unemployment benefits and if so how much will be reduced?

  14. I am in the middle of a mess! Kansas is crooked. They have came up with every reason to deny my payment and the couple I was actually received they want back. I am part of their reemployment service and have done EVERYTHING they have asked of me including driving 60 miles each way 3 times in 1 week to the workforce center but still every week I get disqualified so I call the contact center and they straight lie to you and say that I will receive the payments but yet still denied. I can’t keep driving to the workforce center much longer since this has gone on since feb and I have only got 3 payments and they want 2 back!! Yes I have filled appeals out the wazoo but nothing ever happens. They would rather we all are homeless and starve so we can’t even file. I lost my job thru no fault of my own and have done everything asked still nothing.

    1. Todd,

      I can understand your frustration. Please keep calm and make sure all supporting documents are produced for review during the hearing.

      Best Wishes

  15. I do not see anywhere in the KS online weekly questions that allows you to address my issue. I can work but have had lifting, sitting and standing restrictions since 2001. At that time I was encouraged to get disability but I refused to do so. So, I can work but can’t find any jobs yet that meet that criteria. I had to leave my professional career for this reason.

  16. I am coming to the end of a contract in wichita and I am eligible for unemployment. My question is can they deny it because they wanted to make an offer and I told them I was only staying the duration of the contract. No official offer has ever been presented.

    1. Contract employees are generally not eligible to receive Unemployment Insurance.

      Please check further with the labor authorities in your state by calling them.

  17. I was wondering, my son has been working at the same job since last year. For the past few months his employer due to money difficulties of his own has begun subtracting from all his employees paychecks. My son has been working hours that he is not getting paid for. Twice now he went to the bank to cash his check and was told there was insufficient funds. My question is, if he leaves his job because of this can he collect unemployment? His employer is expecting him and his other employees to work for free till he can afford to pay them.

    1. Generally, voluntary resignation is not considered. However, there can be exception such as your son’s.

      Please ask him to call the labor authorities in your state and apply accordingly.

  18. I was wondering, my son has been working at the same job since last year. For the past few months his employer due to money difficulties of his own has begun subtracting from all his employees paychecks. My son has been working hours that he is not getting paid for. Twice now he went to the bank to cash his check and was told there was insufficient funds. My question is, if he leaves his job because of this can be collect unemployment? His employer is expecting him and his other employees to work for free till he can afford to pay them.

    1. Well, if your son quits voluntarily, he will not qualify.

      However, there will be exceptions. Please ask him to contact the labor authorities in the state and apply accordingly.

  19. I have a determination letter from the state of Kansas saying I am eligible to receive weekly benefits. It was from the end of last October and they have not sent any benefits. I have called repeatedly and kept on hold for a min of 2 hours to over 4 hours each time to be told it is an “IT” problem and they are not able to help. I have been told by the Kansas Workforce center that the state is not paying out benefits to anyone that filed from Oct 1, 2013. There are no phone numbers to the IT, I’ve written several letters, I do not get a response! I need some help! Is this legal???? for a state NOT to pay out benefits?

    1. I am not aware of any information where Kansas is not paying out any benefits.See if you can check status online for updates or you may even consider visiting any of the offices in your city/town.

      1. Adrian,
        Thank you for your reply. Kansas does not have any offices which you can go in person. They only have call centers which do not all anyone to visit. I’m at a loss, I’ve scoured for email address etc., to address my problem but have not had any luck. I have a mortgage to pay, and no income for 3 months is insane! Any further ideas would be greatly appreciated!

  20. Hello I was laid off from LeaderOne Financail Corp, 11020 King Street, Overland Park KS 66210 on 1/15/14. I live in Missouri, do I file an unemployment claim with Kansas or Missouri?

  21. I called in last week because I have not received my weekly claims for unemployment yet and I should have 2 claims. The first is for the week ending Oct 26 and the other for Nov 2nd. I was told they sent the funds to Citi who then sends out the credit card. I still haven’t received ANYTHING. Can someone please help me find where my claim is? I was told last week when I called that I should have received it in the mail last week. I need to get this resolved as quickly as possible. Thanks

Leave a Reply

Your email address will not be published. Required fields are marked *

Please answer a simple Math question: *

https://fileunemployment.org