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Kansas Unemployment Weekly Claims

Kansas Unemployment Benefits

Kansas unemployment benefits are available for workers who lose their jobs through no fault of their own. Before you can receive your weekly unemployment compensation, you must file a weekly claim with the Kansas Department of Labor.

The weekly claim process is a way for you to confirm that you’re still out of work and looking for a job. The department needs this information to make sure benefits go to people who are genuinely in need of financial assistance.

How to file weekly claims in Kansas

In Kansas, you can file your weekly claims for unemployment either online or by phone. The Kansas Department of Labor provides these two options to make the process accessible for everyone.

Filing Online

The most convenient way to file your weekly claim is through the online portal at Once on the site, click on “FILE A WEEKLY CLAIM” and log in using the username, password, and PIN you established when you first applied for unemployment benefits. It is recommended that you file online to avoid long wait times that can occur when using the phone method.

Filing by Phone

If you prefer to file a weekly claim by phone, the Kansas Department of Labor has different numbers for various locations:

  • Topeka Area: 785-296-4337
  • Kansas City Area: 913-287-6913
  • Wichita Area: 316-269-0633

Failure to file means you won’t receive benefits for that week, even if you’re later approved. So whether you choose to file online or by phone, make sure you do it each week to maintain your eligibility for Kansas unemployment insurance.

When to file your weekly claim

After you’ve filed your initial unemployment claim, it’s time to submit your first weekly claim. You should file on the Sunday or Monday following the week you made your initial claim, ideally before 7 p.m. on Monday.

For example, if you submitted your initial unemployment application on a Tuesday, file your first weekly claim either on the next Sunday or Monday. Weekly claims can be filed either online at or via phone.

The unemployment week runs from midnight on Sunday to midnight the following Saturday. Although you can file any day from Sunday to Saturday, filing early in the week can speed up your payment.

To continue receiving your weekly benefit amount, you have to file a claim for each week. Miss a claim, and you won’t get paid for that week. If you fail to file within 14 days, your unemployment claim will become inactive, and you’ll need to reapply for UI benefits.

Payment delays on holidays

Be aware that if there’s a state or bank holiday, this will delay your benefit payment. Always file each week to ensure you’re eligible for your weekly payment and avoid any interruptions.

Information Needed for Filing Weekly Unemployment Claims

When you’re ready to file your weekly claim for unemployment benefits, make sure you have all the necessary details at hand. Whether you’re filing online or by phone, the Kansas Department of Labor needs specific information to process your claim.

Filing Online

For online filing, you’ll need your username, password, and PIN. You are encouraged to file your weekly claims online to save time.

Filing by Phone

If you opt for phone filing, you’ll need your Social Security number and PIN. Keep in mind that you might face long-distance charges, as there’s no toll-free number for the weekly claim line.

Additional Information Required

For either method, you’ll also need:

  • Your gross wages earned during the week you’re claiming. This is the money you made before any deductions, based on when you did the work, not when you got paid.
  • The number of hours you worked during the claimed week.
  • Any paid time off you received, broken down into categories like vacation or personal time.
  • Any severance pay for the claimed week.
  • Documentation of your work search activities

It’s also a good idea to have paper and pencil ready to jot down any important instructions or information you might receive during the filing process.

Questions asked during the weekly claim process

During the weekly claim process, you will be asked a series of questions to verify your eligibility for unemployment benefits. If you earned any income during the week, the information you provide could be used to re-calculate your weekly benefit amount.

  • Did you perform the required work search activities and look for work during the claimed week?
  • Were you ready and willing to work in the claimed week?
  • Did you turn down any job offers during the claimed week?
  • Did you get or modify any pension benefits, aside from Social Security, in the claimed week?
  • Could you physically work in the claimed week?
  • Did you either leave a job or get fired during the claimed week?
  • Report your earnings before any deductions for the claimed week, but exclude holiday, vacation, or severance pay.
  • Did you go to school or start any training programs during the claimed week?
  • Did you have any work, even just for a day, between Sunday and Saturday of the claimed week?
  • Input the total number of work hours for the claimed week.
  • Did you get paid for a holiday during the claimed week?
  • Did you get vacation pay during the claimed week?
  • Did you apply for or get Workers’ Compensation for an on-the-job injury or disability during the claimed week?
  • Did you earn any bonus pay during the claimed week?
  • Did you receive severance pay during the claimed week?

It’s very important to be completely honest, and answer each question accurately and completely to avoid possible issues with Kansas unemployment fraud. If there is a problem with your claim, you have the right to file an appeal.

How to check the status of your claim

You can check the status of your claim and payments anytime. Online, log in to your account and select the “CHECK YOUR CLAIM STATUS” option.

Alternatively, you can call the weekly claim phone line for your area and select option “1.” This will provide you with information about:

  • The last three weeks you claimed benefits
  • Dates and amounts of your benefit payments and remaining UI benefits
  • Reasons if a payment hasn’t been issued
  • Deductions affecting your payment amount, such as earnings or child support, and the reasons for those deductions

By regularly checking your claim status and filing your weekly claims, you can ensure a smoother process for receiving your unemployment benefits. If you need help, contact the Kansas Unemployment Contact Center.

Collecting Payments

To get paid, you need to file a weekly claim for each week you request unemployment benefits. Once you meet all the eligibility criteria, you’ll receive a Visa debit card by mail where your benefit payments will be deposited.

Payments generally arrive 2-3 business days after you’ve filed your weekly claim. If you file on a Sunday, expect your payment by Wednesday. Keep in mind that payments can be delayed due to holidays or while the Kansas Department of Labor investigates any issues with your claim. During this time, you should continue to file your weekly claims to maintain eligibility.

  1. I too am unable to file weekly claims by phone. What do I need to do? I

    I too am unable to file weekly claims because agents are all busy with other claimants and I’m told to call back later. Later I get same message. Right now I’m behind 4 weeks. Help me , please!!!!!!.

    • I have called and called and filed and filed online nothing not even a status of UE payment. Every time I call line says they are busy and automatically disconnects in Kansas City office? Are there any workers in Kansas City at this point to help? Online filing is a joke too. I have been filing every week nothing not even a response. The whole point of UE was to HELP UE workers not hurt but who knows at this point? The system is a JOKE!!!! Thanks Governor!!!!!!!!!!

    • Rose,

      Please try online for self-help - Please do not rely on phone lines.

  2. I too am unable to file weekly claims by phone. What do I need to do? I

    I too am unable to file weekly claims because agents are all busy with other claimants and I’m told to call back later. Later I get same message. Right now I’m behind 4 weeks. Help me , please!!!!!!.

    • Rose,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  3. I get into the system just fine and applied for benefits but on the last part of the process (Submitting Claim) I get this error:
    An error has occurred. Please call the contact center.

    The Unemployment office has be shut down since august and I can’t never get in via the phone after hundreds of attempts.

    Now what?

  4. hello KDOL has recently updated there system for security purposes which is awesome but now it won’t let me in to file my weekly claims or even reapply for my benefits if need be. I’ve been trying to call the help center for the last two days from 8am to 8pm back to back and can’t get through so I am hoping someone can direct me to a way to talk to someone that can help me or some other way to be able to communicate with KDOL contact center

  5. I cant file my weekly claim online. I get an error 1020 page saying access denied by cloudflare. I even tried a different web browser, and tried going in stealth mode. nothing is working. I spent 3 days trying to call in last weeks.

    • I have the same issue with an ERROR message. I have not been able to file weekly claim for 5 weeks now. Spend all my time trying to call and Q is always full!D

  6. I have not received my debit card in the mail yet. My claim has been approved and yet, no card.

  7. I cannot file a claim online or by phone due to overwhelming calls because of the state wide shut down. I don’t know what to do.

    • Ana,

      We can understand your situation. Online is the only way out. Please keep trying and exploring is all we can say.

  8. I filed a weekly claim and made a mistake on it and need to change one of the answers but cannot seem to find any information on how to do that online.

  9. I filed my claim got paid one time now when I file it says technical difficulty you must speak to someone then it cuts off .been trying file my weekly claim with no luck.whsts the problem here.

    • I cannot file my weekly claim by phone or online. Both systems are down. How can i file my weekly claim?

      • Tracy,

        Please wait for a day or two for the authorities to change the system in line with the recent announcements.

    • I have not received a payment since Apri 6. I have sent in all paperwork requested of me and continue to get “your account is being assessed”. Really this is frustrating. Also there is no one available to answer questions.

  10. im trying to file a claim and its telling me there having technical difficulty please try again later. is any one else having these issues

    • It may be a temporary technical glitch. Please call the Claims Center if the issue continues. You can also try filing by phone.

  11. Upon completing my application, I received a message ‘An error has occurred please call the contact center.’

    I wonder if this is an issue with the system

    • It may be a system error. Hope the issue is resolved now. If not, please call the Claims Center for resolution.

  12. I filed my claim, this is my 4th week. Its been deposited in my account on time the past two times and when I check with the bank..nothing was put in. Call the Unemployment office and the recording said 0 amount was deposited. I filed my claim correctly so why is this happening?

    • Please note this is a private forum. I suggest that you speak to a representative from the Claims Center for an update on payment.

  13. Kansas unemployment says my weekly claim was successful but bank of America hasn’t got it yet. What’s going on with my unemployment?

  14. My claim status says ‘No Payment Issued’. Nothing has changed on my end. I filed my weekly claim as usual. I completed my job searches as required.

    • It may be on “Hold” and issued shortly.

      If you do not receive the payment by the quoted TAT, please speak to the representative from the Claims Center.

  15. I’ve tried for days to contact someone, anyone, at the Contact Center. I called Topeka and Kansas and everyday for the past week it says over 45 min to an hour wait then disconnects. I try at least 6 times a day and still the same message. I need to speak with someone what can I do?

    • If you think the issue can be resolved online, please log-in to your account on the portal. Otherwise, please consider the option of visiting an office in the vicinity.

  16. I filed weekly claim, when I went in to check claim it said ..not eligible.. Then stated after review will be determined.. What does it mean?

    • It means that the determination process is still pending. They have not taken a final call yet on your claim.

      Post-determination, if you feel the claim has been denied wrongfully, please consider filing an “Appeal”.

  17. I set up the account with KS Unemployment ( User Name, Password, PIN) A day later I tried to log in. I was not allowed to. Stated password is incorrect. It is exactly as I had written down and also what I printed from their form -Claimant Determination. What am I doing wrong??

  18. I was supposed to have my SCHEDULED phone interview today between 12-4. There was no opposing my claim that I know of. I’ve been filing every week. I didn’t get my call. I had to fill out a paper and mail it in just basically stating what happened the day I was let go. Does anyone know of a reason I WOULDN’T get the call? I’m guessing I got approved or they would have called for my side of the story. Any help is appreciated.

  19. I have been trying to call the UI Center for the last couple of hours. It says a wait time of an hour which I am willing to wait out but the recorded message right after says “due to our phone lines being at capacity you will be disconnected shortly”. This has been the same message each time I have tried. I see you telling others to reach out at off peak hours. What are the off peak hours?

    Thanks for letting me know that.

    • Off peak hours are late mornings and afternoon. You may also explore their website for alternate contact numbers.

    • We’re not sure of the issue since this is a private forum and we do not have direct communication with the Unemployment Office.

      Please call them for further information.

    • Please be aware this is a private forum.

      If you’re trying to notify the authorities, please call the claims center on the phone numbers provided.

  20. Cant get through on the phone line. Tried all three numbers. do not remember user name or password so I cant use web site, and there seems to be no way to reset them. Cant get through!!

    • We do not have precise information in this regard. Generally, its 3-4 job searches.

      Please call the claims center for precise details.

  21. Filed claim two weeks ago, served the waiting week period. Then I filed my second claim yesterday, which was Sunday. When I check my claim status today(Monday) it says, “No Payment Issued”. Why?? How can I receive my payment?
    I am eligible to receive benefits and have tried calling over the phone numerous times to no avail.

    • Well, there seems to be some delay in disbursing money into your account.

      Please try the phone numbers during off peak hours. You can also check online, on the department’s website.

    • You can file over the phone or online, on the official website.

      Please check the content in this page (from the top) for further information.

  22. I am getting several people who don’t give out paper applications. what do I do then for getting credit for apply for those jobs?

  23. I recieved my weekly claim questionnaire of week ending on 11/14/15 via mail, however, it doesnt have a return address, did anybody else recieved this? Or knows the return address?

  24. I have been trying to file my weeklu claim since last Sunday and I have called multiple different contact numbers, they all say “there is a technical problem, then i get disconnected trying to speak to a live person. Cannot file online either because there is a problem and they refer you back to the hotline where there is a technical problem and I get disconnected. What should I do? Its been a week with this sytem having technical problems. I bet inhavr made over 50 phone calls and still cannot file my weekly claim. Please help. Thanks

    • Well, I can understand the ordeal.

      The only option left for you would be to probably visit the nearest office for further assistance.

  25. tried to file my weekly ciaim but it says there is a technical problem. System won’t let me speak to a real person and refers me back online where I’m told to contacft a real person! Is this just someones sick sense of humor? what am I supposed to do?

  26. have been trying all days to file weekly claim!And tried calling at least a dozen times do not get to talk with a live person! What to do????????????????

    • Have you tried filing online? Most of the weekly filings are automated without any human interaction.

      Please follow the instructions carefully.

    • The turn around time will be provided through relevant communication channels.

      Please call the claims center if you’ve not received any information.

  27. Was unable to file my claim system is down I try calling the number that was listed was unable to get a hold of them to file my claim.What should I do

    • Please try alternate phone numbers provided on the official website of the labor dept in your state.

      Ensure you call within stipulated hours.

  28. Hi,I fill a claim at 10/16,at Mon day 10/19 I try to report weekly claim,but they said it no available for me to file,so next monday10/26 it same thing a week before,and monday11/2 and today same thing happen I try to call number 287-6913 but give me a busy signal, so I check again of my status claim it said NOT activate,What can I need to do to Activate- Thank

  29. Is the whole system down? I can’t file through the website nor through the phone system. And I get disconnected trying to talk to a live person.

  30. Why do you have so much trouble with your automated phone system? It does not matter when I call there is always one problem or another getting thru! Maybe a new IT Manager. Very frustrating.

  31. Tried filing my weekly claim for the week ending 11/8/2015 online and it says there is no week to claim, then when I try to file on the phone it says there is a technical issue. I’ve never had this problem before. Does anyone else have this problem right now?

  32. I had surgery on my foot and now do to unforeseen circumstances I was on restrictions but my job couldn’t keep me there do I qualify for benefits

    • You will not be eligible to receive unemployment since the injury/surgery puts you off work for sometime. If the injury was work related, please explore workers compensation scheme.

  33. have been trying two straight days to file weekly claim! Cant talk with any one except a recording and weekly page keeps saying pin incorrect! tried calling at least a dozen times then call ends automatically and still do not get to talk with a live person! What to do????????????????

    • I get this error when I try to file a weekly claim.

      “An unexpected error occurred”

      “There are currently no weeks available for you to file”

      I tried to file a claim over the phone and it won’t allow me to. Am I being denied or is there just an error with the system? Please help. Thank you

  34. Tried filing my weekly claim and it said “there’s a technical difficulty” and I need to call back during the week. Are others having this problem or is this a personal problem?

  35. what is your web site to file weekly claim, I already have my ID and PASSWORD, you do noy make this easy.

  36. I am a federal employed employee who is now furloughed. didn’t think it would go this long. can I now file for unemployment insurance over the phone or on-line?

  37. I have been getting a busy signal since 3:45 p.m. It is now 5:35 p.m. and I am still not able to get through. For some reason I am unable to do the process online, I’m being told to call…
    Is the phone system still updating or is there really a problem that can not be resolved today?

    • I am unable to get through on 785-575-1460 or 785-296-4337. I have been calling since yesterday but the system doesn’t allow me to press 1 after entering my social. I have also tried online and its stated that I have no weeks to claim and says unexpected error. Any suggestions on where I can find another alternate number to speak with someone as I have been trying since yesterday.

  38. What do you do when the phone system says its down during calling hours and the website wont work to file your weekly claim?

  39. Today I tried filing my claim today but the website is not working. I tried to call but the phone lines are not working either.What should I do? I can’t really afford to miss a week and have to start all over again filling out paperwork and get more behind as it is?

    • Wait and file later. If the system is down for maintenance, it won’t be long and you will not have to start all over etc.

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