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Kansas Unemployment Weekly Claims

Updated : June 19th, 2019

To receive your benefits, after filing your unemployment application, you MUST file a weekly claim each week you remain unemployed until your benefits expire. File your first weekly claim on Sunday afternoon or evening or on Monday after filing your unemployment claim the previous week. For example: If you filed your initial application on Tuesday you should file for your first week of unemployment on the following Sunday or Monday. You may file weekly claims online or by phone.

The calendar week for unemployment compensation purposes runs from midnight Sunday through midnight the following Saturday. You may file on any day of the week, Sunday through Saturday, but filing earlier in the week assures the most prompt payment. You will not receive a benefit payment until that week has been claimed. If you do not file within 14 days, your claim will become inactive and you will have to file an application by calling the Kansas Unemployment Contact Center.

If there is a state or bank holiday, your payments may be delayed.

Information Required –

You will need the following information to file a weekly claim for payment:

• If filing online – your user name, password, and PIN.
• If filing by phone – your Social Security number and PIN.
• The number of hours worked during the week being claimed.
• The amount of gross wages earned (money earned before deductions, not received) during the week being claimed. You must report wages earned for the week in which you actually worked for those wages, not the week you received payment for that work. This includes any payments received as a Reservist for weekend drill and annual training participation.
• The gross amount of any paid time off (such as vacation, personal time off or holiday pay) you received for the week being claimed.
• The gross amount of severance pay received for the week being claimed.
• Paper and pencil to write down any information or instructions you may be given while filing.

Methods to file weekly claims –

1. File Online
Log in or create a username and password. After you have answered all of the questions, your answers will be displayed for you to review. You will be able to click “Back” to change your answer(s) or click “Submit” to process your weekly claim.
You may be instructed to call the Kansas Unemployment Contact Center or download a form to provide information regarding your eligibility.

2. Phone Filing – You may also call to file a weekly claim:
Weekly Claim Lines
Kansas City Area ……(913) 287-6913
Topeka Area ………….(785) 296-4337
Wichita Area …….. ….(316) 269-0633

A toll-free number is not available for filing a weekly claim.
If you are asked to send in a form, do so immediately as any delay may significantly postpone the processing of your claim or result in a denial of benefits.

NOTE: You MUST continue to file your weekly claim for payment even if a decision about your claim is pending and you are not receiving unemployment payments

  1. I filed a weekly claim and made a mistake on it and need to change one of the answers but cannot seem to find any information on how to do that online.

  2. I filed my claim got paid one time now when I file it says technical difficulty you must speak to someone then it cuts off .been trying file my weekly claim with no luck.whsts the problem here.

    1. I have not received a payment since Apri 6. I have sent in all paperwork requested of me and continue to get “your account is being assessed”. Really this is frustrating. Also there is no one available to answer questions.

  3. im trying to file a claim and its telling me there having technical difficulty please try again later. is any one else having these issues

    1. It may be a temporary technical glitch. Please call the Claims Center if the issue continues. You can also try filing by phone.

  4. Upon completing my application, I received a message ‘An error has occurred please call the contact center.’

    I wonder if this is an issue with the system

  5. I filed my claim, this is my 4th week. Its been deposited in my account on time the past two times and when I check with the bank..nothing was put in. Call the Unemployment office and the recording said 0 amount was deposited. I filed my claim correctly so why is this happening?

    1. Please note this is a private forum. I suggest that you speak to a representative from the Claims Center for an update on payment.

  6. Kansas unemployment says my weekly claim was successful but bank of America hasn’t got it yet. What’s going on with my unemployment?

  7. My claim status says ‘No Payment Issued’. Nothing has changed on my end. I filed my weekly claim as usual. I completed my job searches as required.

    1. It may be on “Hold” and issued shortly.

      If you do not receive the payment by the quoted TAT, please speak to the representative from the Claims Center.

  8. I’ve tried for days to contact someone, anyone, at the Contact Center. I called Topeka and Kansas and everyday for the past week it says over 45 min to an hour wait then disconnects. I try at least 6 times a day and still the same message. I need to speak with someone what can I do?

    1. If you think the issue can be resolved online, please log-in to your account on the portal. Otherwise, please consider the option of visiting an office in the vicinity.

  9. I filed weekly claim, when I went in to check claim it said ..not eligible.. Then stated after review will be determined.. What does it mean?

    1. It means that the determination process is still pending. They have not taken a final call yet on your claim.

      Post-determination, if you feel the claim has been denied wrongfully, please consider filing an “Appeal”.

  10. I set up the account with KS Unemployment ( User Name, Password, PIN) A day later I tried to log in. I was not allowed to. Stated password is incorrect. It is exactly as I had written down and also what I printed from their form -Claimant Determination. What am I doing wrong??

  11. I was supposed to have my SCHEDULED phone interview today between 12-4. There was no opposing my claim that I know of. I’ve been filing every week. I didn’t get my call. I had to fill out a paper and mail it in just basically stating what happened the day I was let go. Does anyone know of a reason I WOULDN’T get the call? I’m guessing I got approved or they would have called for my side of the story. Any help is appreciated.

  12. I have been trying to call the UI Center for the last couple of hours. It says a wait time of an hour which I am willing to wait out but the recorded message right after says “due to our phone lines being at capacity you will be disconnected shortly”. This has been the same message each time I have tried. I see you telling others to reach out at off peak hours. What are the off peak hours?

    Thanks for letting me know that.

    1. Off peak hours are late mornings and afternoon. You may also explore their website for alternate contact numbers.

    1. We’re not sure of the issue since this is a private forum and we do not have direct communication with the Unemployment Office.

      Please call them for further information.

    1. Please be aware this is a private forum.

      If you’re trying to notify the authorities, please call the claims center on the phone numbers provided.

  13. Cant get through on the phone line. Tried all three numbers. do not remember user name or password so I cant use web site, and there seems to be no way to reset them. Cant get through!!

    1. We do not have precise information in this regard. Generally, its 3-4 job searches.

      Please call the claims center for precise details.

  14. Filed claim two weeks ago, served the waiting week period. Then I filed my second claim yesterday, which was Sunday. When I check my claim status today(Monday) it says, “No Payment Issued”. Why?? How can I receive my payment?
    I am eligible to receive benefits and have tried calling over the phone numerous times to no avail.

    1. Well, there seems to be some delay in disbursing money into your account.

      Please try the phone numbers during off peak hours. You can also check online, on the department’s website.

    1. You can file over the phone or online, on the official website.

      Please check the content in this page (from the top) for further information.

  15. I am getting several people who don’t give out paper applications. what do I do then for getting credit for apply for those jobs?

  16. I recieved my weekly claim questionnaire of week ending on 11/14/15 via mail, however, it doesnt have a return address, did anybody else recieved this? Or knows the return address?

  17. I have been trying to file my weeklu claim since last Sunday and I have called multiple different contact numbers, they all say “there is a technical problem, then i get disconnected trying to speak to a live person. Cannot file online either because there is a problem and they refer you back to the hotline where there is a technical problem and I get disconnected. What should I do? Its been a week with this sytem having technical problems. I bet inhavr made over 50 phone calls and still cannot file my weekly claim. Please help. Thanks

    1. Well, I can understand the ordeal.

      The only option left for you would be to probably visit the nearest office for further assistance.

  18. tried to file my weekly ciaim but it says there is a technical problem. System won’t let me speak to a real person and refers me back online where I’m told to contacft a real person! Is this just someones sick sense of humor? what am I supposed to do?

  19. have been trying all days to file weekly claim!And tried calling at least a dozen times do not get to talk with a live person! What to do????????????????

    1. Have you tried filing online? Most of the weekly filings are automated without any human interaction.

      Please follow the instructions carefully.

    1. The turn around time will be provided through relevant communication channels.

      Please call the claims center if you’ve not received any information.

  20. Was unable to file my claim system is down I try calling the number that was listed was unable to get a hold of them to file my claim.What should I do

    1. Please try alternate phone numbers provided on the official website of the labor dept in your state.

      Ensure you call within stipulated hours.

  21. Hi,I fill a claim at 10/16,at Mon day 10/19 I try to report weekly claim,but they said it no available for me to file,so next monday10/26 it same thing a week before,and monday11/2 and today same thing happen I try to call number 287-6913 but give me a busy signal, so I check again of my status claim it said NOT activate,What can I need to do to Activate- Thank

  22. Is the whole system down? I can’t file through the website nor through the phone system. And I get disconnected trying to talk to a live person.

  23. Why do you have so much trouble with your automated phone system? It does not matter when I call there is always one problem or another getting thru! Maybe a new IT Manager. Very frustrating.

  24. Tried filing my weekly claim for the week ending 11/8/2015 online and it says there is no week to claim, then when I try to file on the phone it says there is a technical issue. I’ve never had this problem before. Does anyone else have this problem right now?

  25. I had surgery on my foot and now do to unforeseen circumstances I was on restrictions but my job couldn’t keep me there do I qualify for benefits

    1. You will not be eligible to receive unemployment since the injury/surgery puts you off work for sometime. If the injury was work related, please explore workers compensation scheme.

  26. have been trying two straight days to file weekly claim! Cant talk with any one except a recording and weekly page keeps saying pin incorrect! tried calling at least a dozen times then call ends automatically and still do not get to talk with a live person! What to do????????????????

    1. I get this error when I try to file a weekly claim.

      “An unexpected error occurred”

      “There are currently no weeks available for you to file”

      I tried to file a claim over the phone and it won’t allow me to. Am I being denied or is there just an error with the system? Please help. Thank you

  27. Tried filing my weekly claim and it said “there’s a technical difficulty” and I need to call back during the week. Are others having this problem or is this a personal problem?

  28. what is your web site to file weekly claim, I already have my ID and PASSWORD, you do noy make this easy.

  29. I am a federal employed employee who is now furloughed. didn’t think it would go this long. can I now file for unemployment insurance over the phone or on-line?

  30. I have been getting a busy signal since 3:45 p.m. It is now 5:35 p.m. and I am still not able to get through. For some reason I am unable to do the process online, I’m being told to call…
    Is the phone system still updating or is there really a problem that can not be resolved today?

    1. I am unable to get through on 785-575-1460 or 785-296-4337. I have been calling since yesterday but the system doesn’t allow me to press 1 after entering my social. I have also tried online and its stated that I have no weeks to claim and says unexpected error. Any suggestions on where I can find another alternate number to speak with someone as I have been trying since yesterday.

  31. What do you do when the phone system says its down during calling hours and the website wont work to file your weekly claim?

  32. Today I tried filing my claim today but the website is not working. I tried to call but the phone lines are not working either.What should I do? I can’t really afford to miss a week and have to start all over again filling out paperwork and get more behind as it is?

    1. Wait and file later. If the system is down for maintenance, it won’t be long and you will not have to start all over etc.

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