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Kentucky Unemployment Phone Numbers

In addition to making an in-person visit, you may find yourself needing to connect with a Kentucky unemployment insurance expert by phone. Below are some of the most commonly used and most helpful phone numbers for a Kentucky unemployment claimant.

KY Unemployment Phone Numbers

  • General information: 1-502-564-2900
  • Specialized services for those with disabilities: 1-800-648-6057
  • File an initial unemployment claim: 1-502-875-0442
  • Request a payment: 1-877-369-5984
  • Office of Employment and Training: 502.564.7456
  • An unemployment claim filed on your behalf by an employer: 502-564-2369.
  • An unemployment claim for a Kentucky employer when you reside in another state: 502-564-2384
  • An unemployment claim that combines wages earned in Kentucky with wages earned in another state: 502-564-3240
  • An unemployment claim separation: 502-564-0020
  • A federal/military unemployment claim: 502-564-3240
  • Overpayment recovery questions: 502-564-2387
  • A lien was filed against you because of an unemployment insurance overpayment: 502-564-2387
  • A potential or pending appeal: 502-564-3925
  • Reporting possible fraudulent unemployment claim, identity theft, or other unemployment benefits fraud: 502-564-2387

Depending on your specific questions and the area of the Kentucky unemployment office you’re trying to contact, you should probably be prepared to wait on hold. If you’re patient and hang in there, you can likely get through to the area you need, and you’ll be able to talk with a customer service representative who can provide assistance.

Information and Documents Needed When You Contact Kentucky Unemployment

Whether you’re talking with a customer service representative in person or over the phone, it’s important to make sure you have all the appropriate information in front of you – this is tremendously helpful in making sure your representative can access information about your claim and help you with your eligibility questions.

First, you’ll need all your relevant claimant information. This includes:

  • Your name
  • Your physical address
  • Your phone number
  • Social Security number
  • Date of birth
  • If you are not a U.S. citizen, you will need to provide your alien registration number

You will also need to provide your reason for losing your job. Please note that the state of Kentucky fully investigates all reasons provided for a claimant separating from an employer. This is an important point to keep in mind – most notably, your reason for losing employment and the reason your employer provides for your separation must be in alignment in order to support your eligibility.

If your reason for losing your job is in conflict with your employer’s reasoning or otherwise disqualifies you from being eligible for UI benefits, you will have the chance to file an appeal. You should also know that your employer will have an opportunity to appeal if they disagree with the eligibility decision regarding your Kentucky unemployment claim.

Additional information and documents:

Employer information

You will need the company/organization name, physical address, and phone number for each place you worked within the last 18 months. In addition, you’ll need to provide your dates of employment and the reason you are no longer with each organization.

If you worked in another state, worked for the federal government, worked for a temporary agency, served in the U.S. military, or worked through a skilled trade union, you’ll need to provide all applicable information about this work as well.

  • Unemployment Insurance claimants who do not have access to the Internet or who speak Spanish can call 502-875-0442 Monday through Friday between 7:30 a.m. and 5:30 p.m., Eastern Time, to file their initial claim or reopen claims by telephone. This is not a toll-free number
  • To request your bi-weekly benefit check by telephone, call 1-877-3my-kyui or (877) 369-5984 (toll free). You cannot request an Extended Benefits (EB) check over the telephone
  • You can use Voice Response Unit (VRU) and a touchtone phone to check the status of your weekly claims. This service is available on Monday through Friday from 7 a.m to 7 p.m, and Sunday 10 a.m to 9 p.m ET
  • If you have Unemployment Insurance questions, you can call at 502/564-2900.
  • To contact Office of Employment and Training, you can call 502.564.7456 or fax at 502.564.7459
  • To contact Kentucky Commission on the Deaf and Hard of Hearing, you can call 1-800-648-6057

Be prepared for long wait times because many people try contacting the staff. Remain patient and you will get through to someone who can assist you with your queries.

  1. I need to speak with a person asap regarding paperwork I received. My deadline is May 13th to get this submitted and I cannot get through to a person for assistance on any phone numbers provided. Please, please contact me at the following number: (859) 229-4439

    • I have been waiting since January 2021 for my benefits. After almost a year of not being able to even get someone on the phone or an appointment I finally managed to do so a few months ago. They were of no assistance. So I set up an in person appointment and unbelievably they were of even less assistance. It’s more of the same….hurry up and wait nothing to actually be resolved. And in the meantime it seems like the media has forgotten about us. the government has forgotten about us. It’s sad and almost criminal that there doesn’t some to be any way to resolve this.

    • Phyllis,
      This is an online board for general questions. You will need to keep trying to reach the KY office (which is known to be non-responsive).

      If the KY office does not respond:

      Contact your US Congress Member for help
      Contact your local media to publicize your experience
      Document what happened as best you can in writing
      Keep all correspondence, including texts, from the KY office

      Sorry you are having trouble reaching anyone.

      Best,

      Jean

  2. Obviously it’s our problem the state refused to update a 40-year old system. Now it got hacked, and the working man suffers. Great job, Kentucky. You really blew it this time. No wonder we’re planning a move to Michigan. Not much better, but it’s out of Kentucky.

    On a side note, been waiting since January 2021 for my unemployment. It’s always some ridiculous answer as to the wait. The identity process is waste. Luckily I found another job. Maybe I should go public, as I’m sure I’m among the longest that haven’t received it by now.

    • Dear Ronnie Duke,
      Writing about your situation may help others. I am here to help people get answers but as a freelance writer, I encourage you to tell your story. You can use Substack to write for free. The good news is that employment is excellent right now. Some states, like Nebraska, have under 1% unemployment.

      Best,
      Jean

  3. So is this an unemployment office website here it looks like I’ve been silent son here too no one wants to publish my statement so no big deal hail to the unemployment office and all his followers!!

  4. Where is the music? Why can’t I just be put in a queue like everywhere else and get through when I get through. This “Sorry but no one is available, Goodbye” message is unacceptable

      • The Governor’s office is working on getting you your unemployment checks?
        Or,you work for unemployment and they are assisting in getting unemployment issues resolved?

    • Hello Amber, my name is Tim, I’m not a Democrat a Republican or conservative, I’m just a hard-working American father son etc. This has nothing to do with Democrat or Republican, the inadequacies of this office are so far out of control they had fraudulent activity coming from the inside of their offices from the employees not all the employees but several employees were engaged in fraudulent activities these are things you don’t see in your news that you have to know people to know, I’ve been from May 2020 trying to get my benefits. Covid-19 didn’t cause these inadequacies, religion race political standpoint, none of that is to blame for what’s going on here. What’s to blame is the inability to properly mandate instructions to properly teach your employees soft skills empathy, and the biggest thing is whatever problems were engaged in right now we’re already there before all of this started. This is what happens with our political offices dust lays on everything and the only thing you see is what they put on show for you to see in the viewing they never show you behind the scenes no one ever gets on the news and says well this is what’s wrong with our office we need to quit complaining we need to file a heavy lawsuit against these people not just for our money, before the things that we lost because not receiving our money for the pride we lost to our children or to our landlords or to our car payment, as for me I lost my home I lost everything I lived on the streets for 8 months last year. And what’s even worse is the cowardly lawyers that we have in the state of Kentucky who don’t have the balls to stand up and fight against these people for us I can’t find one attorney who is man enough to say these people are wrong and we’re going to make this right if that were the case I would have done filed a class action lawsuit against these people. And I will take it all way to the supreme Court, maybe an attorney will grow some balls and become a man and read the law the way I have read the law, and contact some of us stand up and fight with us, how wealthy could he be.

    • Try calling (502) 333-9130. Still hangs up on you gives the everybody busy BS. But also says that they will call you back when your turn. Not sure if it even works yet still waiting on call back but worth a shot.

    • Yeah I hear you this is a complete breakdown of a system a failure just pathetic I’ve been needing to talk to a live person for 9 months every day I’ve sent emails tried to get an appointment at my local office called the 1-800 number call the local number nothing everyday it’s amazing what are we the only state that can’t handle it like this everybody else seem to do fine except in Kentucky is unemployment falls apart it’s just unreal Naomi 12 weeks and I can’t get my payments and I can’t speak to anybody live what do I do?

      • Scott,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

      • I agree they are impossible to get a hold of to fix a claim that I have never filed, considering I do not live in the state of Kentucky!

      • Yes I filed May of 2020 I’m still fighting and I still can’t get through to the line I had so many days to return an appeal but now it’s been over 3 weeks and I haven’t heard a decision on my appeal this place is unprofessional unethical unsupportive of the public. The inconsistencies and inadequacies of this place is appalling they need a whole new shake up within leadership of this place they hired buddy hoskinson but it seems to have only gotten worse not better.

      • are there any suggestions as to how to obtain an appointment? I have logged on at all hours to schedule an in person visit and ALWAYS received the “appointment unavailable” message. Any suggestions are greatly appreciated!

  5. MCDONALD’S AND THE BOARDER ARE OPEN…….. YET UNEMPLOYEMNET OFFICES ARE STILL CLOSED ONLY TAKING APPOINTMENTS? WHY ARE THEY NOT HAVING A HUGE CALL CENTER OPEN 24/7 EVERYWHERE AND HAVE OUR LOCAL OFFICES OPEN TO THE PEOPLE? THOSE PLACES SHOULD HAVE NEVER EVER BEEN CLOSED TO BEGIN WITH!!!!!!!!!!!! IF YOU DON’T SMELL FRAUD ALL OVER IT SOMETHING ISN’T RIGHT HERE PEOPLE- THEY ARE ROBBING US BLIND Y’ALL…………… Our government does not care. They will keep your money because they don’t have to back pay you. All that emergency money and it will all go back to them starting Sept. 7th even if you have funds left in your account. —— Let that sink in.

  6. Has anyone else waited out the “UNDER FACT FINDING” Like the rest of you . Cannot talk to a HUMAN and cant get an appointment to a local office “JEFF If you tell me to go to a local office safe an feasible” i will not be happy…… The state UI is a joke. So outdated.. website is a joke and so disorganized.. Good Luck all…

    • I’ve been awaiting benefits I claimed religiously from 2019 STILL!!! I’ve emailed, called, everything I could do I have. Since my newest claim this last April it was accepted but then went into fact finding & it was that way for so long I’m now having to refill for a THIRD time. Like are you guys planning to send my money in one lump sum or???? It’s not just pandemic relief most of it was my own unemployment I WORKED FOR, sad that the ones that put in the man hours has to sit back and watch ppl free load making bank.. struggling to put food on the table. Hey but on the upside I did receive one paper check for .68 cents, thank you guys for that.

      • Yes same thing with me. I checked my status and it just fact finding. I’ve called every day several times a day and it says all operators are busy amd hangs up. This is bs!!!

      • I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • I have been under fact finding for over 10 weeks with no where to turn for help. I call several times a day with no answer at all. l am lost and don’t know where to turn for help.

  7. The only bigger joke than this so-called government service is the responses on this forum to people’s real-life, desperate pleas for help. The people who have ended up on this forum have already tried all of the systems supposed access points – over, and over, and over, and over… Having someone tell them to “be patient” is just another insult while their financial world is destroyed.

  8. My job ended at Ft. Knox and I applied for unemployment online. Been approved waited the time filled out pay request only to see payment 0 twice. Well, 0 will not pay any bills. Calling the unemployment office is like calling Mars looking for the president. No one answers and you are not put into a call-back queue. Just a quick hang-up. What now? I am living in Houston Tx. so going to the office is a no-go. I need real answers now.

  9. I filed for unemployment January 7th, I received a letter that told me what I would be collecting, and it is now August, and I still haven’t been able to find out why I haven’t had one payment made to me! I have health issues and was unable to qualify for medical Assistant or food stamps because I was told my unemployment would be to much and I would not be covered . No job no money so I sold everything I had, and now in danger of loading my car! I am so pissed! When we owe state taxes the state has no problem taking our money. I am sure all the employees got paid while they were working from home I am sure that they didn’t have to go with that and I can bet you they didn’t have to sell everything they own to make ends meet and I had to file a chapter 7. How is going to help with that????. Our so-called governor hasn’t done anything to make this a better situation for us he just continually ignores everything I have called Congress I have called the Senate I called the mayors I have called the governors office no help nowhere I’m still in the queue from January I called every week and all I get is this saying our queue is full call back and then other day you can’t make an appointment when I’ve emailed that’s what I get make an appointment to go in but every time I try to do that they say they’re full. so what the hell to do? I’m tired of their stupid excuses I am tired of having to scrounge and struggle I have paid my taxes I’m a law abiding citizen and I feel my state has let me down along with every other American citizen in the Commonwealth of Kentucky!
    God help us all please
    There is anybody in the state department that can help us here in Kentucky it would be greatly appreciated

  10. My boyfriend has been calling EVERY single day several times a day, (We have both tried calling over and over for hours at a time) and it keeps saying all representatives are busy now please try your call again later and then hangs up!!! 3 weeks of this and no way to talk to anyone, no way to leave a message, no way to request a call back, NOTHING!!!! He can not file a claim because he was never sent an 8 digit PIN number so he is just out of luck because after over a year, you all still can’t get your crap together!!! This is absolutely ridiculous!!! Do better!!!!

    • Well calling everyday doesn’t seem to help you out in the long run. I filed my claim in May of 2020 they never responded to me outside of sending me a pay card and a payment schedule two weeks later I was no longer in the system. I called every day for months I filed this claim six times five of the times I filed was with the help of the unemployment insurance office finally in June of this year a year and a half later they accepted my claim put me in fact finding gave me 3 weeks pay, and then sent me a denial letter of back payment of benefits because they said I didn’t put enough effort into getting my claim filed correctly when in fact it was in the hands of the department of Unemployment insurance who filed those claims and the many hundreds and hundreds and hundreds of phone calls I’m waiting on an appeal that they are kicking their legs on they must be sitting on some warm coals and don’t want to move, what’s more even bothersome is the many times I contacted the governor of Kentucky’s office in the many times they said they were going to put referrals in for me and they never did every office of the state of Kentucky who said they would do anything failed at their mission they failed and miserably but yet they answered their phone with pride like they had everything under control I have a 12 GB memory card with all the conversations all the hangups all the phone calls. So this is where I’m at I’m going to get paid here or I’m going to get paid in the supreme Court I will get paid either way I didn’t go through the things I went through to sit here and let somebody kick their heels and tell me because of their inconsistencies and inadequacies that I have to pay the price in the end what we all should do we should go together if I multi lawsuit against the state of Kentucky and each office who said they would put their hands in and do their job and never did bring the inadequacies and injustices to all of us people back to the forefront of the ones who say they’re going to help then and only then what anything get done.

    • Hey, idk if you’re aware of this, but there’s now two different portals. It’s extra & excessive but I get as to why they are being like that do you all the security breaches. You have to go to unemployment ky home page, login there, then hit “send verification code, its then sent to your email you have on file & when you go to log into the portal you use that code. & if I’m not mistaking your 8 digit code should be your social??? I could be wrong but I hope I helped

    • agreed; that’s my issue…new claim, need a PIN; system says invalid PIN when I try to create one; both online and on the phone. Beyond ridiculous!

    • Can’t get ahold on anyone! We never received a 8 digit pin. Where do we reset? Called the number and it always too busy call back later.

    • I’m dealing with the same thing. My is under “fact finding review”. What is that. I had tried so many numbers and all I get is recordings.

      • Carmela,

        Looks like there’s a dispute with your claim file. Please chase regularly and wait for a response. There will be a delay considering the pendency.

    • Ive been waiting over 17 months,they playing us…We must file class action lawsuit…they picking and choosing who get unemployment…Kenyordo Holland Facebook…

      • I have been waiting since March of 2020 & still nothing now I am locked out of the account and can’t even access my information. Its bullshit and I am all for a lawsuit!

        • Amy,

          The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

    • I’ve been dealing with this since March. The following recording is played: “All our agents are busy…try your call again later” and the system disconnects. I have spent hours each day and have had the same sad results.

      • Ken,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

        • It only says you can book an in-person appointment but when you try it does not allow you to it says that they are not accepting in person appointments at this time then it gives you phone numbers to use for career centers that I have called everyone and most of them are disconnected.

        • All it says online is unavailable all day everyday you have no idea you try to call just one time and tell me you get through its ok I will put a list of email for everyone to email over and over again its that easy think its bad now just wait

        • I have been trying to schedule an appointment at offices within 100 miles of my house – no availability and no way to speak with anyone. This is outrageous. My account was suddenly put “under investigation” on 8/29/21 – when I investigated, it said my account was “zero” and a check for “zero” was mailed to my house 8/29/21 – it is 9/15 and I have never received anything. I’m at a loss as to what to do.

        • Stacey,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • Really? Visit an office? You can’t get an in person appointment unless you can go to another county, and then if I can’t drive 350 miles, I can’t get back on the site because all appointments are gone. You can’t reach anyone via the phone that is just a joke… My unemployment finally started now, the site says it’s going on a debit card… I was getting checks mailed to me after the Bank of America fiasco and now I don’t know what card they are talking about, where it’s at, when it was sent….now over 2 months and no income…. I’ve been trying to get a job, it’s really difficult when insurance had lapsed on vehicle, tags due, not to mention gas….idk how people are doing it because I am lost. I’ve lost my house, it’s in foreclosure as of Jan 10. I’m sure sheriff’s will be setting me out any day now…. I am just so frustrated and I just really don’t understand why you can’t reach anyone….hire me to answer calls!

        • I have been able to receive for a year now and have not seen a dime wait they sent 55cents couple weeks ago not sure why
          You never can get threw

        • Chippra,

          Please login to your account online to check the ac statement. You should be able to understand the status.

    • I agree. In the same boat. I have called the number ending in 2900 for the last week and a half. Every time I call it tells me that all agents are assisting other customers to try my call again later. It does not matter how early or how late I call

      • I have been stuck in fact finding since February 2021. I have called every number, I have emailed and NOTHING. I have been in the queue for a return call for months and NOTHING!! This is the most ridiculous system and then it says to go online to your account to take care of everything and that is a joke too. How do we get help? It says to make an in-person appointment but yet when I go to try it says they’re not taking in person appointments so what are they doing?

      • Just saying its a law suit if a company holds you money why would this be any different called on three phones for 3 hour after I get through get put on hold for almost 2 hours then they hang up this has happened 2 to 3 times a week for the past 2 months Noone will ever pick up or call you this is they way the are tell you they don’t have your money that a company pays out that stealing just saying the company I got fired from pays my unemployment

    • I have also been calling 5+ times daily with the same situation, all representatives are busy please try your call again later and hangs up on you. It is completely pointless Kentucky saying they have online scheduling because I’ve been looking for 45 days and has still not seen one available appointment. My claim has been under fact-finding for the past month and a half and I am owed $5000. This is absolutely absurd I do agree whoever is in charge of the Kentucky unemployment needs to be fired. People have families that depend on this to survive and can’t even speak with any one .

      • I wish it were. I need help and have been attempting to call 4 phone numbers I have found online and one here and I get the same message.”All CSR are busy serving others.” I’ve been laid off due to Covid and depend on Filing for unemployment benefits. And of course the message I get also says that on September 6 they funding will be over. I’ve been trying for over two weeks and can’t get any thing accomplished. This is almost as if they are trying to avoid paying any type of benefits out. I will be contacting the governors office.

      • I’ve been trying to file for unemployment for over two weeks. I can’t get a person at all only telling me that they are full and will call me back. I really need to get this filed no money coming in to help with my bills. I really hope someone tell me what to do to talk to a live person. I need help!!!!

    • Whoever is in control of this KY unemployment needed to get fired last year. Ive been waiting on assistance for over a year and now im stuck with maxed out credit cards because no assistance. Thanks KY.

      • Its our buddy sitting in the governor’s office. The executive branch oversees the unemployment in Ky. So that right thrre should tell you where the problem starts..

      • I’m still waiting to and its been over a year , now I’m homeless hope these asses are satisfied , I can’t even get anyone on the dam phone , why can’t we get the help we need ???

        • Trina,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

    • I am dealing with the same exact thing. Idk what to do, did you somehow figure it out? Any help would be so useful.

      • I was receiving benefits then suddenly in April went under fact finding i have uploaded new direct deposit info that has stil never been put in and have called every day several times a day trying to reach someone or get an alpt since April. Not count my first claim that I got approved for but never received a single check
        . Can some contact

        • Brandy,

          If you have the contact number/email of the adjudicator, please contact them directly.

    • Britt,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • This is unacceptable. Hours 8am-8pm. I called over 500 times on Friday with no answer. Listen to the same spill each time calling just to hear “all agents busy…”. Oh but your call is important to us. Bull crap! Anyone that votes Beshear back into office is an idiot.

        • This is not a problem created by the current governor. The legislators voted to consolidate local offices into regional at the request of the previous administration. Yet the legislators continue to blame current administration so as to not own up to their mistake. Thank Bevin for this and when you go to renew your drivers license next time… thank him and the legislators again because it’s all regional now which is another nightmare. Whoever voted for or votes to continue with current State House and Senate members are to blame for this. I have 18 weeks not paid “under fact finding” and have never received a call back. Bevin number needs to be listed as a call number so he can explain why he pushed for this.

        • We understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Then the unemployment office needs to get it together. The office incompetence is not anyone else’s problem. These issues have been going on for months with no action on the part of the agency or the state to remedy it. If they are overwhelmed, maybe try hiring people to help process the claims? Or I don’t know…FIX THE BUG IN YOUR SYSTEM? Why does it have to take months to figure it out? The IRS is faster than you guys and they deal with a whole lot more people.

        • My claim was processed then I went to claim my benefits for the first time then my claim status changed to under “fact finding”. How do I get help to fix this?

        • Cassandra,

          Hope you were able to get to the bottom of it. If not, it looks like a dispute. If you can find out more about it, it will help you close faster.

      • I have the same problem. I go to kcc.ky.gov , click unemployment services, click file or access claim, the next page it takes me to has all the resources i need but nothing is linked, i can’t click on it.

        • Debbie,

          Have you tried navigating through the panel? Please look out for the user guides/resources on the website.

      • Do you know if they are working on this fact finding issue? It would be nice if They would reach out to everyone to assure the issue is being looked into, and when they expect this issue to be fixed!

  11. “There are difficulties with your claim, please contact UI Assistance at (502) 564-2900 or [email protected] for assistance.”

    Can never get through on the phone number, and it won’t allow “on hold” it just hangs up on you.

    And the [email protected] has automated responses.

    Will there ever be a way to speak to a human about these unspecified “difficulties”?

    • It’s all just to keep us at Bay. That’s why they give us these fake lead ways and NONE of them lead to a real person or answers!

    • I called and emailed the same places you have since March 2021. I am almost out of money and may loose my home because of the wait. I can’t work outside the home because of the risk of bringing Covid back to my disabled husband who has been trying for his disability since 2014. I am the only person that can work, or bring in any money. I have uploaded all the papers they asked me too and still nothing. I have called everyday several times a day and no call back or anything. I got through one time and they told me I had the wrong department and hung up. They don’t truly care about the people that struggle. I think it is because we don’t and can’t contribute to their campaigns. I am so frustrated with this UI system.

      • I’ve been trying everyday since January to get to talk to anyone email I’ve sent hundreds!!!! Called thousands of times I’m in dire straights no money no food no body in KY cares may as well just die.

    • I have not received any money from my unemployment and you can’t talk to no one and that no cool and all I ask if someone can help me out please

      • Gary,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

        • I’ve tried 3 yo 4 times a day with know success. Am trying to get extension and was told to open new claim .. but now my email suddenly do not match up with my pen. Cant talk to anyone and cant get on to open claim. Help me please. Curtis l. Hayes.

        • Hahahaha…..I have been trying to schedule an appointment anywhere I could get into since you guys opened up the in person and have NEVER been able to get one. I have been in the Queue for a Tier 3 call back since June 2020. I applied March 2020 (which apparently didn’t go through or anything), finally began getting payments in June 2020 until Sept 2020 when they stopped and I couldn’t apply/request payment anymore with no reason why, called again and put in queue again, daily/weekly phone calls telling me I was in queue still…took until Jan 2021 to get a letter explaining why I had quit receiving payments and said I had an Overpayment due to “office error”….Finally May 2021 finally had phone call with Appeal Judge who overturned the overpayment and backdated to 2020, I then received letters stating I was eligible for the remainder of EUC and PUA……I filed again, requested my payments, and amazing enough it’s July 22nd 2021…..I have not received anything, acct was under fact finding for 6 weeks now, then when I go to apply this week, it tells me I must file a new claim, but if I call to check payments it says I received a payment for $0 each week… I made a call to Senator Mills office today, who was opening a case up. I’ve emailed any email address for the UI office I could find and usually on get the message can’t be delivered OR no response. I’ve called every number I could find for UI, Ky Labor Cabinet, and more and NOTHING what so ever. So telling people to schedule an appointment, is NOT working obviously or something would be done, it’s absolutely ridiculous, because if WE didn’t pay our part, we’d be fined, in jail, and lose everything we owned. Yet for the state of Ky, it’s perfectly fine to make families suffer for over a year and STILL nothing be done. News today said “more people are hired to help with the call volume and in person visits….—well I hope they hired a few thousand because this is out of control, and out of line. The workers and processors, and everyone else has a job still so why do they honestly care. If you all were so worried about helping the citizens of Ky, offer work from home jobs to the THOUSANDS of us that haven’t received anything on top of us receiving our call backs/back pay, and more. Seems funny the UI office is overwhelmed with calls and emails due to filings, but lets offer NO real solution to it at all, when many probably have the knowledge to do the intake or take over the back log calls from March 2020, and start getting them taken care of so we can get payment.

    • I have been waiting for benefits since March of 2020 , barely has my family still hung in there . And our whole perspective on team kentucky really frustrates us beyond to a point of anger.. just this week I had to verify my identity for the 98th time.. oh and guess what that breach they had last year has led to my identity to be used by someone and running up to 14000.oo in debt on top of not having any money to pay our bills now this .. I am getting an attorney.

    • ive been reaching out to every office, and have tried to make appointments but i live in texas now. ive been out the military for a year and have only gotten one month of beneifts. there is not a single number that isnt automated good luck and hopefully you figure it out

    • Yeah this system is the worst I’ve ever seen I haven’t seen any payments since 12/27/2020 it’s terrible to have to depend on the state or federal government in the first place but when you have to and they fail us it’s that much more than the fact it’s truly a shame to know we’ve paid our hard earned income to this poorly managed system that has repeatedly failed us they ought to be court marshalled for treason

    • It has been four months no money no one will answer no appointment s cm be made iv trued for months I need help please ASAP thank u

    • You can’t schedule appointments no available dates, times! I have literally woke up at 6am to call the office at 8am and same results. All day everyday, called senators, legislators and still no results. At some point when do the government step in? I don’t know anyone’s else situation but mine is definitely in a bad way. Been waiting for a red stop x on my claim to be lifted but nobody feels inclined to say or do anything!

      • Richard,

        This is a private forum and we are not in a position to arrange for a callback. Please try calling during off-peak hours.

    • David,

      That may be a little difficult. Please consider the option of visiting an office in the vicinity if safe and feasible.

      • My name is Veronica Mickey I have an appeal with the unemployment I have not received a letter I have not received anything and I have been trying to call everyday and they keep saying called back so with the 15 days being up what am I supposed to do

      • I can’t visit my local office, and call every single day! Have been fighting unemployment since LAST September! Finally won my appeal over a month ago..and NOTHING! Now its saying the pandemic weekly payments will end Sept 4th..so, I guess I lose those thsy are due to me since last Sept???

      • How to you make a appointment to visit a office? I’ve tried numerous times and get a automated response saying not accepting appointments

      • Hi. I’ve been on hold for over an hour, will they still answer my phone even tho it’s after 5:30?

      • They say not to visit the offices without an appointment and there is no way to actually make an appointment. We have tried everything. Our local “office” doesn’t deal with unemployment. They convinced my husband to go back to school with the promise of an income until he was done and it has been a nightmare the entire time.

      • I am in Madison co and would like to know where an unempoyment office is located,,I can never get through the phones

        • You have to make an appointment online. Good luck. Took me 2 months of logging onto KY Works website (at MIDNIGHT) so I could find the link to make an In Person appointment . Then that appointment was 7 weeks from the day I made it. I live in Louisville if u even try to get into that UI Building without an appointment they have and will call security. Then if you are still “trespassing ” Metro cops will come and take care of the problem.

        • Good luck the one in Boyle co says they do not make appointments for any ui claims, I’ve even emailed the district branch in Georgia and still no help. I have waited since may of last year having to work odd jobs here and there just to get by because of transportation issues. I cannot even log into my ui account and have emailed several people and even called 20 different numbers and still no call back or any help with emails.

      • As a god fearing, hard working, tax paying, blue collar citizen of the state of Kentucky, I feel that anyone employed by or in control of the unemployment office – if there even is anyone I control or employed by them- should be fired and have their own benefits denied. This is the most criminal act I’ve ever witnessed AND NO ONE IS DOING ANYTHING ABOUT IT!?!?!? Absolutely NO ONE.

        When is it enough!?
        When is it time to get rid of whoever is in charge and get someone in there who actually knows how to do their job, or atleast tries for Christ’s sake!?

        I pay my taxes. Plenty of taxes. As an unemployed citizen who is owed 16 weeks of back pay dating all the way back to NOVEMBER 2019, I have never in my life felt so belittled and absolutely helpless. This is absolutely, outrageously, insane- and the powers at be are just acting like everything’s normal… meanwhile the very tax paying, honest citizens that they represent are having their own homes foreclosed on, and living homeless in the streets.

        To everyone in Frankfort- thank you, for absolutely nothing, for disrespecting belittling the same citizens whom you are supposed to be representing. You owe yourselves a real pay on the back and I hope you proud of yourselves.

        Ridiculous. If I was this bad at my job, I would be fired. And no one at the capitol is even vaguely acknowledging this issue, or losing their job non the less, but those who have unfortunately suffered tragedy from covid -myself included- now have to suffer more heartache and travesty because NO ONE CAN DO THEIR DAMN JOB.

      • How do I reopen my claim? No appointment available..been on phone 4 days and have also contacted my state Senator1

      • JEFF,

        being patient is out of the question for some of us ,,, myself I waited from april 20 till august 20 for UI assistance. things got better for a few weeks then in OCT 20 i was cutoff for NO REASON,,,,, went until FEB 21 to straighten my benefit out to recieve weekly and in MAR 21 I was cutoff again…. MADE APPT in HAZARD county 3 hours away had a friend take off from work to help me get there,,,,, I was told to come back home and access a link on my computer and my benefits would start back….I have 3 letters of APPROVAL…..no reason I should be suffering BUT IT REMAINS UNSOLVED. Emailed UI 8 times called over 100 times with NO ONE TO RESPOND. SEEMS convenient to have a computer answer the phone in a NATIONAL EMERGENCY?????? My house in foreclosure now,,,, water is cut off,,,, cell phone cutoff, I have depleted my saving and anything I could pawn ,,,, No car insurance,,,, no way to bath and wash clothes or dishes, brushing my teeth with baking soda in refrigerator,,, standing in FOOD BANK LINES,,,, 35 years of working and saving raised two beautiful children paid my college tuition 60K paid my sons college 88K graduated and have 58K invested in my home!!!! I am going to court again this month and I CANT ASK THEM TO BE PATIENT AND WAIT?????!!!!!!!! It only works for UI of KY state department to not respond or pay me I AM ASKED TO BE PATIENT AND MY WHOLE LIFE IS GOING DOWN THE TUBES!!!!!!!! SO please either help US on this forum or find another JOB instead of pretending you care about KY Citizens that are on the verge of SUICIDE for loosing our livelyhood over this PANDEMIC that WE DID NOT CAUSE…. ONE YEAR OF NO INCOME WILL DESTROY AVERAGE FOLKS like me!!!!! IT HAS DESTROYED MY LIFE,,,, I HAVE NEVER WENT WITHOUT WORKING OR PAYING TAXES to help support this STATE GOVERNMENT FEDERAL GOVERNMENT and I HAVE NEVER ASKED ANYONE TO BE PATIENT WHEN I OWED THEM MONEY…… yes iam am furious and desperate and beside myself because there is no where to turn no one to answer the phone no one to answer my emails in UI i have tried over and over and now i dont know whats left for me in this life I have no family no one to help and YET the state of KY still receives daily UI monies deposited for people like me……. what are they doing with all of our MONEY????? THERES NO ANSWER NO ONE TO ASK NO ASSISTANCE nothing…. JEFF help us or just find a different JOB besides representing this FORUM ,,,,, if you cant help us its frustrating to have this service posted that your helping because there is NO HELP……. I AM LOOSING IT ALL JUST NOT FINANCIALLY,,,, IT HAS BROKEN MY SPIRIT!!!!!!! i have no phone so if you want to respond i may have electirc 10 more days to answer emails… [email protected]
        My court date is this month for foreclosure too so its all gonna come to an end for me soon and I will become another homeless static for KY to keep track of on the street….. I am hopeless and yes I am in need of real help……. But i will try to hang in there to be evicted while waiting on UI Assistance until I am on the street hungry,,,, I have already went without holidays and birthdays for grandkids all year and cannot even talk to my kids on telephone to even have a little support emotionally…..
        THIS IS NOT HOW I WANTED MY HARD EARNED YEARS of working to end….. Pray that you never face being ignored to the point of bankruptcy…..pray you never spend christmas alone with NO MEAL OR GAS MONEY OR PRESENTS FOR YOUR GRANDKIDS,,,,,, desperate people needing whats OWED to THEM I understand I am not the only one,,,,, ITS RIDICULOUS TO MAKE KY CITIZENS SUFFER TO THE POINT that theres not much more to live for TOOK MY ABILITY TO PROVIDE FOR MY HOME AWAY< NOW TAKE MY HOME and ask me to be patient????? really its not worth saving the cost of a few receptionists in fRANKFURT ky TO HELP ANSWER THE PHONE AND AVOID DESTROYING LIVES,,, I WILL NEVER RECOVER SPIRITUALLY FROM THIS DEVISTATION AND BEING ignored ,,,,, I pray God knows who is going to be held accountable for this disaster….. SUCESSFULLY IU ASSISTANCE OR LACK THERE OF……. has completely destroyed me….. please dont represent this forum and not help us out

        • I.am in pretty much the same boat as the rest of u and I am sorry for everyones suffering it’s unreal what we all have been through I have been signed up since April 2020 I never received a approval letter until Jan 2021 I I finally after almost a year of calling got ahold of a lady and this sweet lady got some of my payments released and after that I never seen another penny none of my documents would upload I cant get into my account now I received 5 payments and I am greatful for those but this shit is rediculous u cant tell me that they can’t put enough people to work at the phones to help more people then what they are

        • This whole unemployment system is ridiculous. Can never get anyone on the phone. Can’t make an appointment bc it always says no availability. How are people supposed to get by when they are owed weeks,/months of unemployment. People are losing everything and no one cares. This should have all been taken care of a while ago. No excuses. Millions were paid to that company to fix it and they got paid and DID NOT do their job. Andy doesn’t give a damn about the people of KY. I get furlough from my job for the last 3 weeks. I’m under fact finding and still no check. Can’t get ahold of anyone. My hr at work says they can’t do anything. How am I under fact finding when my employer files the claim? And who knows when it’ll be fixed and I actually get a check. It’s frustrating. Something needs to be done about all of this asap! Enough is enough already!!!! Pay people!!!

        • I hear that I have actually talked to governor’s office several times , I have talked to unemployment on phone and I have made two appointments and kept them leaving w hope just to get home and sit and loose things I’ve worked 52 years to gain for no checks to ever show up .Never knew it was legal or moral to treat people in such a way. Rich get richer, poor get poorer .

        • I am so sorry, you have suffered way more than I did because of this pandemic. I called the Governor’s office emailed and contacted WLEX. No call back ever from Ui this year and was on the call que from Dec-April! : Finally got my PUA and then suddenly it’s in fact finding ,no payment for a month. Called the Governors office this morning. On top of that I had to apply for eviction relief , I qualify applied in March and apparently they do not have enough workers to process the claims fast enough , the eviction mandate runs out June 30th and they just now are processing applications for the first week of March. My landlord said if I’m not approved by July 1st , I’m evicted. Never had ever been late on my rent until this year. My life was good before the pandemic!! I had 2 great jobs ! Now I’m jobless and can’t get one until my car is fixed can’t do that unless I have my PUA. They owe a months pay.

  12. When you really need help kentucky is failing………ive been trying since march and it says something is wrong with page please call well ive called and they are busy call back later…and there you go nobody to help…..but if i owed the state money they would be calling me everyday for their money……i cant even submit my weekly claim

  13. Best of luck to everyone. If anyone actually finds a solution please let me know. I’ve been waiting since 4/1/2020. over a year. its ridiculous

    • I hope this helps because it helped me when I found out. First of all as difficult as it all has been I have finally been able to get an appointment after also waiting over a year. The key to scheduling an appointment is to not try to schedule it until 9 am Monday through Friday. I just tried on Monday, I started clicking the make an appointment button at 8:59 and kept refreshing until 9 am thats when it showed all of the available appointments in different areas. I was not able to get an appointment in my county but found an office that’s only 45 mins away. However they add new appointment days every morning at 9 am so I truly hope this helps some of you because I didn’t see the info anywhere on this forum.

      • Ive already waited a year and 3 months . ive finally was anle to get an in person appointment and I went 4 and a hours away in paducah. They told me everything was going to be fine after the app. But when I sign into my account it says that I was supposed to claim benefits again 3 days after my app. So I was trying to do that and all the sudden it says it isnt excepting debit card holders to put benifits on a debit card anymore since 1-2021. But I was just in person at the office and she updated all that stuff and neglected to tell me any of this stuff. Personally I think its a way to occupie a person so they dont see what is really happening. Witch would be the state trying to weasel out of giving people their money. I think its all a time sensitive fluke. And if one doesnt do what they need to in time then thats just thier tuff shit.

    • Ok right there with you and I’m so upset with this agency and my family was very patriotic and my husband is a veteran and now we have been left for dead is how we feel

    • I am loosing it all after waiting on and off for over a year now I am loosing my home my water, cell phone car insurance every thing necessary to live I am depleted. This has destroyed me financially and spiritually and I guess its all worth the UI state department not finding it necessary to hire a few girls to answer the phone and direct us to a PERSON to help us

      This has crushed my spirit my soul is aching for an ounce of compassion to make KY pay my benefits I have been legally approved for 3 times.

      over 100 calls 8 emails and one in person appointment….. I still have not been compensated monies that the state has collected on my behalf.

      Pray for all us suffering for no reason while the state government takes there time figuring out their errors ….. this is unecessary and I will never recover now its been too long my creditors wont wait and 35 years of hard work as A TAX PAYER, paying into the system for ???? wheres our money?

      This is not what i wanted for my future to be ignored by the state of KY after putting tax dollars into the system I feel like i have been robbed of my life, home, spirit and not much left to look forward to

    • What office?you can’t even get an appointment for an office visit,,called all phone numbers,,,get hung up or told to go to web site…why aren’t you sure if one can go to office without appointment ?..really your answer are the same as the ph,calling or the web sites,,,soooooo who has real answers..???

    • They keep telling they can’t verify my identity, even I talked to a human about it last year. They cut me off and owe me back payments and now still won’t give it to me.

      • I had to verify my identity through id.me.com.which I already had an account for I was a college student during the pandemic but losing bothy jobs I couldn’t afford school no longer .. anyways it scans your face and ID . They gave me 72hrd to do this on 4th.of July weekend . So this looks like I will get lost in a file. Again

      • I keep going to claim my biweekly check for ky pandemic andnevery time it says they want me to file a new claim. This is ridiculous. I’m a single mom and I need the money and thus is the 3rd time and each time i am having to wait an additional 15 days or so ti reclaim and then it says the same thing about refilling

      • O love in Christian County ky and I am very interested in knowing how long facts finding is it’s been almost 2 and a half months since I Started claiming benefits and I can’t afford this any longer hell

        • Christopher,

          I can understand your situation. Please follow up with your adjudicator regularly for status.

      • How can you visit an office when they already say BY APPOINTMENT ONLY , and of course when you try to set up an appointment the result is …nothing available is like all the rest of their contact points dial 502-2900 which is an absolute waste of time

      • Jeff, No disrespect to you, but your answer to “Please visit an office nearby if safe to do so” isn’t even an option without an appointment. When we try to make an appointment there none available, ever. NONE. EVER. Can’t call. Get hung up on. Cant file online, no response to emails. I called the Boone County legislatures months ago with zero response from anyone. Every single resource available to people trying to contact a person to get our claims situated is a dead end. All of them. People are literally starving and losing their homes. No one cares.

        • No appointments open. No way to file.
          No answers. No warning.
          No posts from KUI to help people understand that they are screwed.
          They could have just everyone know that KUI is going to be cut off completely in 3 weeks. Prepare.
          Instead folks trying to understand the new rules, which dont matter because no appts available and system is rigged for mass cutoff.
          Meanwhile people are dying.

        • Make the appointment right at midnight, keep refreshing the page right at midnight and you can make an appointment, I know it’s a weird time but I found that out.

      • Dearest naive, probably a bot, absolutely no help Jeff
        Apparently you are unaware of the difficulties in trying to get appointments. Basically takes a monumental act of God and thats on a good day. I have been trying to get unemployment for a very long time. I was recently approved. You would think thats a good thing but ohhhh no you would be wrong. I have been trying for 2 months to try and request my check, something I’ve done religiously since my initial filing, and guess what? Go ahead guess. For 2 months it has told me I have to re file my claim. And it will not let you request checks. Every 2 weeks I try to request and get the same f***n message that I have to re file my claim. I’ve tried every number, sent emails, called.the governor, tried for appointments, even tried the online chat which i am convinced is fake…..on and on and on all to no avail. Everytime I re file my claim it shows a new start date for my claim. It has completely and totally destroyed my life as well as my kids. As I’m writing this I’m desperately trying to keep my car from getting repossessed today. I’ve borrowed from everyone I know. I haven’t even been able to get work because I can’t afford gas. But Without my car I will have absolutely no chance of getting a job. Soooo YAYYY ME! So please please do us all a favor, if you have no actual, usable, helpful information id find a different place to volunteer. Because you are being thrown to the hungry wolves just so they can pat themselves on the back and say, “See we are helping.”

  14. When I try to schedule appointment in person it says UI site says “no appointments available”.
    When I call it says no one available.
    Can you go to Jefferson County office with no appointment????

    • What is going on is a way to save money. If they stop your benefits, there is no way to get in touch. So guess what they got you off the benefits. This is a loophole. They have no intention of calling anyone back

      • Tracy,

        We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

      • I applied for unemployment on 11/12/2020 and it said I was approved. I have 3 of the COVID-19 reasons listed that allows you to draw unemployment and I am still under fact-finding. I just don’t get it. I have seriously not had a penny going on 7 months now. I am literally at the end of my rope here!!

        • I’ve been calling up to 30 times a day since the middle of June!! Its absolutely ridiculous! I went in to check my account info. And must have hit something wrong cause it said my account was locked! All because of a mistake! We are only human! Can’t get anyone on the phone! Made an appointment but it’s 4 hours away one way!! How am I supposed to drive 8 hours if I don’t have any money? Need help!

        • Rosia,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

        • Try logging in and in the upload documents section, upload a picture of you holding your ID. That is what they told my niece to do. She was also left in fact finding limbo. We just talked to them on june 8th, so we’ll see if it works.

        • Lisa
          You are not alone I have nothing either and 3 approval letters for UI benefits. I will save the long story of details the bottom line is i am financially ruined, 35 years of working after paying for college 60K out of my pocket and taxes to the state and federal government.
          It seems criminal to me to be ignored to the point of foreclosure and poverty. I did get help this past month with utilities but my water is cutoff, cell phone disconnected, car insurance lapsed, savings depleted.
          Jobs are opening back up and I could have been back to work this past month but i have no gas no car insurance no way to clean my clothes or bathe, I have a couple items of canned food from the community center that helped me with my electric. I know there are more people suffering than me I am lucky my kids are grown and on their own so I dont have little ones to feed or bath.
          I have struggled all my life paid my way raised two kids alone paid 2 college tuitions without loans, I have no credit cards and I dont have any extra bills besides my mortgage monthly utilites and phone…..I have been very careful with my money so I could make it off unemployment if I had received it and probably would have been back to work by now…… I will pray hard your issue gets resolved by the same miracle I am praying for ,,,,, i know by the end of the month I will have to exit my home sell and give my things away,,,, its heartbreaking to think about loosing everything being alone with nothing at 53 years old. This was suppose to be my golden years kids grown, my parents deceased since 2019 and no one but me at home,,,, IF God grants a miracle resolution i hope you and lots of other folks being withheld monies by UI are blessed by His grace…. Believing in Him has been my only thing I can actually depend on is that I have faith that this life cant be all there is to look forward to…..
          Taught me to keep my faith strong because when everything falls apart in this world…. I can still look forward eternity of no suffering and no worries in Heaven sorry to bring up religion Seriously its the only good thing i have left and the most important I have to concentrate on whatever positive I have left in me and I will never loose my faith in God. This past year has been a big test of faith
          Our State UI office has to have a boss??? I have been researching who to contact in higher office that might bring a resolution to KY citizens being ignored benefit payments but Unless a Federal Department wants to get involved with the State department crossing that line to our governor No one i ask in Labor Department or DOJ wants to get involved….. So its the inspector General OIG office that i can contact but unless President Biden wants to help lol lol lol SERIOUSLY its been going on too long thousands of complaints I read and a few people i know have the same problem of being owed weekly benefits…..Seems like out ALL these KY citizens complaining and surely have contacts in our state department or know someone in government office that the higher Federal level should be aware and would have stepped in to help out with critical circumstances but i am told that its up to our UI office in KY to help KY citizens with resolution to payment Makes me curious as to why we are being ignored and if they have the money to pay us in an account???? I am not a big conspiracy theorist but There has to be a Reason this VERY IMPORTANT MATTER is not being resolved in a timely manner.
          I consider it almost criminal to put any citizen in financial jeopardy that is approved monies for benefits and refuse to contacted by phone or walk in office help make sure benefits were being received. UI office auditors already found cases of Fraud by UI employees and started over with the PIN# deal and reregistering claims and since that change I cant access my account at all. The new IS system will not let me register it kicks me off and tells me to call a number that is a GHOST number because no one answers it or will call you back.
          I will email UI assistance again tomorrow, my state representative, governor. I will try to find UI employee directory and start with the new CEO, I feel bad because the CEO in charge last year with onset of pandemic and these UI problems he experienced at work or whatever caused him to commit suicide,,,, i was shocked to read the article about his terrible experience while CEO of our UI office internally the article explained lots of problems of worn out computer system and out dated policy and procedures that could not support a Federal pandemic disaster to support our state with thousands needing daily assistance with approvals and various information being requested. Surely the new CEO will be available by email I can only try. Next Step will be Federal offices and then the LOCAL news to come out and film my eviction while I am having a nervous breakdown. Let me know if you have any other ideas

        • Lisa,

          Please be patient and continue following up. There may be hundreds of pending applicaitons.

  15. A month later and still nobody’s answering. The automated system hangs up on me. All I need to do is access the income form for unemployment so I can file my taxes. This is the only thing preventing me from doing so. I live in Florida now so I can’t go into an office, and have a full time job. This caused me to have to delay filing my taxes because I can’t access my information because this whole unemployment system is broken.

    • You need to login to your unemployment account, then you can access your 1099 from inside there. There is a little link at the top right hand side pf the page that says 1099. If you do not know how to login to your account, let me know and I will try to help you.

  16. Does anyone actually answer the phone??? The recording says try your call again later and it hangs up on you, I have tried calling over 100 times!!

    • I have same problem I’ve tried to speak to someone for almost a year literally and it says they are all busy call back later and hangs up.

    • Shane,

      The best way to get an answer is to visit an office in the vicinity (only if safe and feasible).

      • ALl of the offices are closed to the public you have to make an appointment which you can’t do cause they won’t answer the phone & the website is bs too ALWAYS says no appointments available 24/7. So got any other solution other than go to an office or call a number that doesn’t work? Tried every phone number I can find online that has anything to do with unemployment or even close. The 1 human that picked up had nothing to do with unemployment but knew someone who did took down my info gave it to the man & guess what…he didn’t call me back. Nobody that works for unemployment gives a shit bout the people that are suffering cause of their laziness.

      • Jeff you have to make a appointment, and there are no appointments, and you can’t get in the offices.

  17. I have been trying to call but it seems useless. I filed a claim and was to get back on the 28th April to file for my first check. The system says I have no claim. I repeatedly checked over the next few days and still the same thing. It says I need to file a claim, so I tried to refile and it only would put me under a PUA, not under my former Employer. So instead of getting unemployment based on my former job, I get payment based on base level PUA? I had called over 200 times in a day and even had my husband calling from his phone and nothing….. I even got an email saying to schedule with an in person appointment and “No availability”.
    So to the people answering….Do you have a legitimate solution or do I just relentless call the customer service number to no avail? I have reference numbers for all interactions

  18. I applied for unemployment on 04-04-2021 soon after I receive a letter in the mail telling me what my benefits may be for the next 4 weeks. Then I find out that I should be expecting a 8 digit pin in the mail. I was supposed to make my first request on 04-18-2021 and have not been able to due to not receiving my 8 digit pin in the mail yet. I have tried contacting the office at the (502)564-2900 number and every single time I’m given what sounds like a voicemail saying all members are currently busy. I have called right at 8am and somehow all members of staff are already busy and I have no way to stay on hold or even get a call back! I’m frustrated because I have just had a son and cannot return to work yet an we both need to be able to eat. The fact this is so hard to become in contact with frustrating and upsetting. There are people who need help when they’re told they are going to get it. I just want to talk to a person not another automated system.

    • I’m sorry but if you filed on 4/4 and then commented on a problem less than 4 weeks later, and making calls trying to get through, then your just jamming the phones up for people like myself that’s been 8 MONTHS trying to get claim fixed. I see way to many people posting about calling over and over after 2-3 weeks of waiting. I mean if u just got laid off and filed since, then one would think you have a little money to get you through a couple months. I know everyone wants there money but 4 weeks compared to 8 months of waiting I don’t see a reason to be jamming phone lines up anymore than they are unless nothings happened with your claim for 2 months.

    • My husband has been on the “call back list” (gone since the new system) since MARCH OF 2020! He received benefits from April to July and then suddenly they stopped for some reason they made up. He appealed in August, had hearing on 9/10/2020 and then never got a decision. I blew up the appeals email address and they finally paid 6 weeks, BUT, he went 12 weeks with no benefits received. And we still cant reach anyone to get it figured out. Six weeks of $552 plus the extra $300 they were giving during that time…thousands of dollars we’ve been waiting on since last year. And we have 7 kids, all 18 and under. I hope your issue gets handled better and faster than ours has.

    • It is a complete joke of a system. No check since December no one answers the phone. Embarrassing for Kentucky so backwards. People need to call national news over it. Governor is withholding money to residents and no one is helping. No one answers the phone ever no appointments available complete joke. Where is the unemployment money? Kentucky has it but won’t provide it. Time to find lawyers. We had been receiving the unemployment then poof it stopped for no reason. Wasting time on the phone spoke to representative who assured us someone would call back? Did they? Nope. Heading to a lawyer this week since no one will help and seeing about getting national attention for other states to see what Ky is doing to the actual taxpayers. Over it.

      • Do you know that everyone on here can get together and file a lawsuit against KY, for non payment of the funds this State owes all of us.

      • the governor makes excuses, and he ignores everyone, I sent the president 18 letters, and I finally received a letter back, and he gave me his phone number, He said he will personally look into this since KY is the worst state for paying people,

      • Richard,

        Please check the payment status online. You will have to log in with an ID and password.

        • I recieved my approval letter I recieved my 8 digit pin . My account status on website says my claim has been processed to keep filing when its my time to file. Only problem is, I haven’t recieved not 1 payment . I have filed claims every 2 weeks like I’m directed to do. I’m in desperate need of help! I’ve been trying to call for over a month and like someone said before how in the world can they already be full helping people at 8am but it always is and always hangs up on me! Please help!

        • Mary,

          Please continue making weekly claims. There will be a delay due to pendency. You will receive the payment in due course.

        • My claim has changed from UI to EUC,finally something different but my claim status says unknown so I went to try AGAIN to reopen claim and it STILL says difficulties in filing claim. What should I do now? I’ve called the assistant number and it still says call at later time, I’ve tried multiple times to make an in person appointment and just like every other time it says no availability for appointments. I’ve emailed the UI assistant,nothing. So since this has just changed and I’ve received the letter saying I’m entitled to receive PEUC do I just go online and claim benefits tomorrow maybe???

      • Jeff the state isn’t helping anyone on unemployment there needs to be a class action lawsuit filed against Kentucky unemployment

        • I agree , I have been doing research and reached out to a couple attorneys come on 13 months and you still can’t help someone who has sent many many faxes and emails
          .they just send me letters of what they are going to pay more like see you in court especially since my identity has been let lot and I’m really be on a team for Kentucky.

      • Jeff I’ve draw pua since March 6th and since the new web sight I’ve not draw a penny wonder y and I’ve claim everyday my answers still thier could u tell me y

        • Beverly,

          The delay is due to the pendency. Continous follow-up will certainly help.

      • Hi Jeff
        Do you work for ky ui office in frankfort, ky?? If not please direct me to a HUMAN that does help KY citizens with benefits that are owed to them and help solve this ridiculous problem!!!!!I I have been approved by KYUI recd benefit letters stating approval. Its been a month without receiving a deposit in my account I received KYUI new instructions to Change Passwords and Pin,,, completed online Registration THE SYSTEM ONLINE ACCESS will NOT let Me Login????? I Need To Request Biweekly Benefits YESTERDAY……. The Servers Have Been Down Past Month or i Get Kicked off online access or simply DENIED ACCESS to Claim MY BENEFITS….. I AM BEYOND UPSET….. I NEED EMERGENCY HELP!!!
        DO YOU AND KY STATE REALIZE WHAT YOU ARE DOING ????? I HAVE NO MEANS TO KEEP MY INTERVIEW APPTS,,,,,, BECAUSE I HAVE NO GAS MONEY NO CAR INSURANCE MONEY TO KEEP MY VEHICLE LEGALLY ON THE ROAD,,,,,, I AM MISSING INTERVIEWS….I AM HUNGRY,,,,, I MAY HAVE HAD A NEW JOB LAST WEEK IF I COULD HAVE DRIVEN TO THE INTERVIEW,,,,, PLEASE DEAR GOD HAVE MERCY ON FOLKS TRYING TO SURVIVE THIS AWLFUL NATIOINAL PANDEMIC!!!!! LOTS ODF GREAT JOBS ARE OPENING UP AT THIS TIME AND KY UNEMPLOYMENT IS NOT PROVIDING BENEFITS OWED TO ME KEEPING ME FROM BECOMING EMPLOYED!!!! I AM A SINGLE MOTHER< PROVIDER, I NEED SOMEONE NOW AND CANNOT WAIT ANY LONGER TO BE HELPED!!!! 35 YEARS WORKING AND PAYING TAXES ??? I NEED HELP AND I AM GETTING NO WHERE ,,,,, KY UI OFFICE HAS NO POINT OF CONTACT!!! AUTOMATED SERVICE IS A JOKE NO LIVE PERSON WILL EVER CALL ME BACK,,, NON EMAILS RETURNED,,, SEVERAL ATTEMPTS MADE, GOVENOR NOTIFIED, SENATOR Notified,,,, NEXT STEP IS ATTORNEY GENERAL OF KY AND THE MEDIA if i cannot resolve i am begging please !!!

        • Jeff,

          Do you not realize you have told everyone on here to visit an office when none are available no appointments are available either no matter what time you check it. As far as them even helping you is out of the question Boyle co told me they don’t help with any type of unemployment claims just finding jobs, “unemployment office” yeah right. So if you wouldn’t mind stop mis leading these people that’s really asking for help. This is far from right and far from being humane. I lost my job last year and was basically homeless and still no help period. But yet the governor’s office and unemployment office wonders why so many Kentuckians are pissed off while they sit in there office getting paid and any type of help they need, instead of the billion dollar infrastructure how about the lazy self centered government helps instead of seeing families going without and sleeping in the streets. I’ll wait

        • Ruth Bourne I haven’t got a check since 12-7-2020 and I have been trying to reach someone since. I’ve lost about every thing I own and now I’m getting ready to lose my home. I can’t get to talk to nobody. I set a letter to the Governor’s office nothing I got nothing. I’m lost I don’t know what to do. My kids pay my lights and water and they have family’s of there own. I don’t know what else to do.

        • Tammy,

          I can understand your situation. Why don’t you consider the option of visiting an office in the vicinity if safe and feasible?

        • Ruth,

          I do not work for govt (just a volunteer here). You don’t have to beg for something that is your right. The best way to find a resolution is by visiting an office if safe and feasible.

  19. I have started my claim March 4, I received the letter of how much I’m suppose to be getting. My I have been filing bi weekly as it has told me to do, but is still under “fact finding”, no one has gotten ahold of me, I have sent emails. I have called the phone number 502 564 2900 and I called right on the dot of 8am, when they open and it just says “all agents are currently busy with other customers, please call try again later, good bye”. It doesn’t even let me stay on hold, like wtf, how unprofessional not to even give us the option to hold or even have a call back. I have lived in Washington and California and they are by far more professional in the unemployment department. Where the hell is my money! If I put something in wrong, call me!

  20. I have not been able to reach a live person in over a month and I received my letter of determination 7 weeks ago approving my unemployment, but my account has been stuck “under fact-finding” since then. If I do not reach someone to help me soon I’m calling my attorney to sort out the issue for me.

    • Christian,

      Your attorney might not be able to help. Please consider the option of visiting an office in the vicinity if feasible.

      • I haven’t received a payment since January. I call all day with no luck of ever hearing a person. Please help

        • Tationia,

          Please consider the option of visiting an office in the vicinity if safe and feasible.

      • You can’t just visit an office you have to schedule an appointment online but all appointments are unavailable.You can’t call can’t email can’t schedule an appointment.

        • How does one file a grievance against this state agency.? Because it feels very neglectful to the state . I seen an appt in bowling green one up a 4.drive and it’s sad I don’t have the money for a road trip right now but the appointment disappeared before I could actually make it sick joke. Oh I can’t wait to get in and show the 13.letters.,. 25.screenshots . it is easy for them. To just tell us to make an appt or wait on the que for 8 months and going . Because they all neber stopped getting paid and some. Stole .. so why do they care ..

      • Jeff mine has been messed up since April the 4th I have been approved again and I am claiming my checks but not getting paid I need help it now says under fact finding and it just now started saying that I cant get ahold of noone I can’t get app please contact me back I need back pay order forms from the 4th till currant

        • Try logging in and in the upload documents section, upload a picture of you holding your ID. That is what they told my niece to do. She was also left in fact finding limbo. We just talked to them on june 8th, so we’ll see if it works.

        • Judy,

          Please see if you can visit an office in the vicinity (only if safe and feasible).

  21. Please, please help!!! I have 2 children and just had my utilities disconnected, no more vehicle insurance, on E in my vehicle now anyway, about to lose my home, and have exhausted LIHEAP help! I filed last year, and they are STILL fact finding. I submitted my proof that I was unemployed through no fault of my own as soon as I filed. I’ve done EVERYTHING on my end, but no one will even return a call from the wait queue, nothing but automated responses saying I’ll get a call… since last year! Please, to God, help me. I’ve received 3 notices from social services on my door, and don’t want to lose my children!

  22. Same here sent me 3 checks for $0.00 been laid off since Jan.13. called them over 300 times and wrote numerous emails. no one has responded. I dont know what to do..

  23. I thought it was just me because I hadn’t found any articles or news reports about how no one can reach a human at ky unemployment.

    I have also called and emailed several times and have never been able to reach a human or any automated services that have helped.

    In 2020, I received PUA UI when I lost my job the first time due to COVID, then I got and lost another due to COVID in October and I have submitted my new claim unsuccessfully 7 times now since December and it just keeps timing out at 20 days.

    The first couple times, it said my application was unprocessed and then just timed out at 20 days. Now it keeps saying my claim is processed and that I can request benefits, but when I go to request benefits, it says “Our records say you must file a new claim.” It also keeps saying “Identity Verification: Failed”, when I’m literally me and submitting all the exact photos it’s asking for.

    I keep waiting thinking it will work each time, and the result is I’m about to get evicted and I’m out of savings. And yes, I got the letter of approval in the mail, back in January. This is insane.

  24. I thought it was just me because I hadn’t found any articles or news reports about how no one can reach a human at my unemployment.

    I have also called and emailed several times and have never been able to reach a human or any automated services that have helped.

    In 2020, I received PUA UI when I lost my job the first time due to COVID, then I got and lost another due to COVID in October and I have submitted my new claim unsuccessfully 7 times now since December and it just keeps timing out at 20 days.

    The first couple times, it said my application was unprocessed and then just timed out at 20 days. Now it keeps saying my claim is processed and that I can request benefits, but when I go to request benefits, it says “Our records say you must file a new claim.” It also keeps saying “Identity Verification: Failed”, when I’m literally me and submitting all the exact photos it’s asking for.

    I keep waiting thinking it will work each time, and the result is I’m about to get evicted and I’m out of savings. And yes, I got the letter of approval in the mail, back in January. This is insane.

  25. I have also called and emailed several times and have never been able to reach a human or any automated services that have helped. In 2020, I received PUA UI when I lost my job the first time due to COVID, then I got and lost another due to COVID in October and I have submitted my new claim unsuccessfully 7 times now since December and it just keeps timing out at 20 days. The first couple times, it said my application was unprocessed and then just timed out at 20 days. Now it keeps saying my claim is processed and that I can request benefits, but when I go to request benefits, it says “Our records say you must file a new claim.” It also keeps saying “Identity Verification: Failed”, when I’m literally me and submitting all the exact photos it’s asking for. I keep waiting thinking it will work each time, and the result is I’m about to get evicted and I’m out of savings.

  26. Commonwealth of Kentucky sent me a monetary determination letter for unemployment. I have not filed for unemployment. I am still working. What can I do about this.

  27. HUSBAND HAS FILED EVERY WEEK SINCE MAY 2020 , WITH NO PAY,,, CANT MAKE AN APPOINTMENT BECAUSE THEY HAVE NO OPENINGS AND HE GOES TO THE WEBSITE TO DO HIS WEEKLY CLAIMS TODAY AND IT SAID HE HAS NO CLAIM!!! WHY IS THIS HAPPENING… WE HAVE WORKED 40 YEARS AND CANT GET COMPENSATED FOR IT!!! BULL!!!!

  28. I had to file in January because of a covid diagnosis then went back to work . Got a bad diagnosis of Avascular Necrosis in my hip had to have a total hip replacement been off work since February I’m on FMLA (unpaid leave from work) was told to file for unemployment and I have since then . Never received a payment or a letter of determination . Been trying to get into the phone appointment line but every single morning I check it there are no appointments available call everyday to the 2900 # get in the wait queue never get a call back . I’ve had to sell a lot of my personal belongings just to be able to afford my out of pocket medications and co pays . I’m laid up in bed doing physical therapy unable to return to work until I recover which will take months . I have no income right now and I’m behind on all my bills and rent . I see a lot of other people filing just to say they have to stay at home with their kids because of covid / school closures and things and they’re approved without fail . I have children to and this is just ridiculous .

  29. How? I will happily support and join the cause. Are we in a 3rd world nation of the USA? Is KY a real state or what??? This is crazy and can’t get any answers.

  30. Good Day

    I have had to restart filing a claim four times(4X) since August of 2020 and afterwards it states it has been accepted and still after the two week verification period I go in to claim a check and it tells me that I need to file a new claim. This has been continually again, since August 2020 of last year and now I have had to leave my apartment to go stay with friends, do you know how embarrassing this is a grown man not able to get a job and being giving the run around by your system that has just supposedly been updated and then it makes me start over to file a claim, NOT REQUEST MY CHECK YET AGAIN. I understand that there are fraudulent claims going around but I am not one and I can’t help provide for my family like this. I have now received an unemployment 1099-G stating that I was given 13K which is completely incorrect, I barely got over 3k so this is A GREATLY OVERCLAIMED ISSUE, ESPECIALLY SINCE YOU EXPECT THIS TO BE PUT ON MY TAXES. I UNDERSTAND THE LINES ARE BUSY BUT THIS IS NOW NOT ABOUT CLAIMING CHECKS IT IS NOW ABOUT THE STATED PAYMENTS ON THIS TAX FORM….

    Devastated,

  31. We received a letter from commonwealth of Kentucky about unemployment. We live in michigan. Lived in Ky moved back about 1.5 years ago We never applied in ky.

      • There are no useful resources on the site its made to make you chase your tail. Why give people #’s to call and email addresses if no one EVER responds from either? Mine says reopen claim, I try and it says you don’t need to reopen claim. Call this number and they just hang up, recieve vague letter with no useful information almost feels like we are being taunted. “Make an appointment in person” no available in person appointments even in the foreseeable future. What exactly are we suppose to do ? I’m sure everyone is ready for 1 straight answer although that seems to be the one thing we can’t get. Why continue to play games with people’s lives and families. It’s inhumane and shameful. I feel disregarded by my local government leaders and frankly we are all tired of it.

      • HI Jeff I am needing to get in contact with someone at unemployment. A person. My fiance has been trying to get unemployment since November of 2020 after being released from a Workmans comp injury. He has not gotten any sort of money coming in since November and is still working with disability to get that approved.

        • Terri,

          There will be an intermittent delay in responses. Please consider the option of visiting an office if safe and feasible.

  32. I’m in same shape. It’s letting me request payment but can’t get paid. Please let me know if you find out how to talk to someone.

    • Steven, I have done the same thing, and tells you to come back on the next date. but when you go back in to recheck if they have received it , it says you need to request your check,. This has been going on since 4/6/21. But before that I am still waiting for my checks from January

    • Ky unemployment sends me notices, that I need to request my check, this has been going on since 4/6/21. They have yet to send me a damn dime. I think everyone should storm the main office in Frankfort, KY , NOBODY CALLS YOU BACK NOBODY ANSWES THE FUCKING PHONE, THEY OWE ME 24 WEEKS OF BACK UNEMPLOYMENT.

    • I had to refile my claim which was done beginning of December, I have made bi weekly claims before they changed these PINS , an I have yet to receive or hear any thing in regards to the status. I have NOT received a letter with my new 8 digit PIN so I am basically at a stand still and can do absolutely nothing because I have no access. Yes I tried online and I can not get anything to work, you can get thru to anyone ! It’s like what do you do ? I don’t know what else to do !

      • Tried to file my claim but it tells me I need to contact the 2900 number because there are difficulties with my claim..Can’t do that when I can’t get through when calling! What do I need to do?

        • unemployment is crazy they will not answer your call I been calling since april 19 2021 no answer where is beshere I thought he was suppose to fixed he not working for us sick of this unemployment shit I need my dam money that is what they telling me that my claim are difficulities with my claim what does it mean get it right beshire you having people stress out losing everything I need a office here in bardstown ky
          ,

        • Willam,

          Please see if you can find some shortcuts or hacks. The phone lines may be unattended.

  33. i fill my unemployment in January in not received no payment please tell me when can i received a payment they approve me unemployment . what they next step please contact me.

    • I have requested my payment haven’t received anything I have called the customer service number numerous times to get the pin I didn’t receive no one will talk how are we suppose to get help when no one will talk it’s just an answering service I called at 7 am when they open and of course every agent is assisting other people

    • Darrett,

      Once the application is processed, you will receive a “Letter of Determination” conveying the decision.

        • Kevin,

          Please consider the option of visiting an office in the vicinity if safe and feasible.

      • …After that you will still be waiting. I filed in the middle of December, was approved and still have not received the first dollar. But they sure took it out of my check for almost eight years. And today I tried to report my bi weekly claim… It tells me the times the phone line is available then hangs up on me, and the website is down cause they are updating stuff that should have been updated decades ago… So how do I request my bi weekly benefits, that I dont receive?

  34. Unemployment Fraud…someone has claimed Unemployment under my name, and I cannot get through to our local Unemployment OR the Ky Unemployment Agency! Our Housing is going to be going up $200.00 + if this isn’t resolved in a few days! You can’t go into the office in person, a real person will not answer the phone, and No one gets back with me….I need help ASAP!
    Thank you!

  35. I need help.. im gonne b homeles in 9 days with 4 kids..havent got paid since December it keeps saying my id Failed to upload and now it isnt letting me claim. Had a appt a monrh ago the lady aent me back pay forms and said ahe had it fixed filled them out the same day sent back and still nothing.. dont no wat else to do.. landlord wants money or im out. Hiw can i get ahold of a real person to get this fixed b4 im on the street wit my kids..

  36. Ice tried calling the help line for months and can’t get anyone or can’t even get a call back when it says my position is saved in line

  37. Im trying to report EED fraud. Benefits are being sent out to person who is dead. Someone else is obviously using dead person’d identity. Thanks.

  38. I incorrectly received an entitlement offer from Kentucky and 1) I don’t live in Kentucky and 2) I’m not eligible anyway. No one answers the phone to report potential fraud.

  39. Someone filed under my name and I don’t live or work in KY. The state sent a letter saying I was approved for PUA. Impossible to report this on the phone. Email is non responsive. It’s total fraud and taking away from the people on this site who need it. What else can I do to notify them?

  40. i have been in que for call back for over a year .the irony is all of us claiming unemployment and they quote being understaffed as the issue as well as too many fraudulent claims .how in the world could they pull that off considerering the amount of legitimate claims are denied.i have paid in my whole life and this is the first time im in need of assistance to no avail.in addition how is covid transmitted via telephone since the site that for ultimatley the delayed responses its insult to injury and just one reason to suspect the powers to be are in cahoots with this scamdemic.very unproffessional approach to this ordeal cant help but wonder if its intentional to promote civil unrest

  41. I’m in been trying since June to talk to a person all I get is letters saying I qualify or I won my appeal but no money. Time to sue or try calling every news outlet in Kentucky and have them investigate what is going on. I’m so far behind on bills I’m buried under the mountain so deep I found Jimmy Hoffa. I heard also that last year a few months after the plandemic hit the Governor took 750 million of taxpayers money to fix the unemployment crisis. If this is true where is that money? Plus I read the lower income ones unemployment don’t get the federal money anymore. GEE where’s the extra federal money going?

  42. I’m having the same problem I’ve been calling everyday sometimes 5 times throughout the day same automated message over and over. Now they passed some rule that allows them to keep my federal boost.

  43. I claimed my benefits on Feb. 21 and I only received one week of pay. Now my account summary says ibhave to claim this Sunday Feb. 28th as well. Is this a glitch? I was on hold for 4 hours yesterday just to be hung up on. I have emailed people with no response. What am I suppose to do?

  44. I mean this is ridiculous I was receiving pandemic then was told to apply for regular 3 months later still no word still no call back but recordings and can never ever directly be transferred to a local office we are sick of this y’all need to do something it’s pathetic y’all are lazy and need to be fired

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