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Kentucky Unemployment Phone Numbers

In addition to making an in-person visit, you may find yourself needing to connect with a Kentucky unemployment insurance expert by phone. Below are some of the most commonly used and most helpful phone numbers for a Kentucky unemployment claimant.

KY Unemployment Phone Numbers

  • General information: 1-502-564-2900
  • Specialized services for those with disabilities: 1-800-648-6057
  • File an initial unemployment claim: 1-502-875-0442
  • Request a payment: 1-877-369-5984
  • Office of Employment and Training: 502.564.7456
  • An unemployment claim filed on your behalf by an employer: 502-564-2369.
  • An unemployment claim for a Kentucky employer when you reside in another state: 502-564-2384
  • An unemployment claim that combines wages earned in Kentucky with wages earned in another state: 502-564-3240
  • An unemployment claim separation: 502-564-0020
  • A federal/military unemployment claim: 502-564-3240
  • Overpayment recovery questions: 502-564-2387
  • A lien was filed against you because of an unemployment insurance overpayment: 502-564-2387
  • A potential or pending appeal: 502-564-3925
  • Reporting possible fraudulent unemployment claim, identity theft, or other unemployment benefits fraud: 502-564-2387

Depending on your specific questions and the area of the Kentucky unemployment office you’re trying to contact, you should probably be prepared to wait on hold. If you’re patient and hang in there, you can likely get through to the area you need, and you’ll be able to talk with a customer service representative who can provide assistance.

Information and Documents Needed When You Contact Kentucky Unemployment

Whether you’re talking with a customer service representative in person or over the phone, it’s important to make sure you have all the appropriate information in front of you – this is tremendously helpful in making sure your representative can access information about your claim and help you with your eligibility questions.

First, you’ll need all your relevant claimant information. This includes:

  • Your name
  • Your physical address
  • Your phone number
  • Social Security number
  • Date of birth
  • If you are not a U.S. citizen, you will need to provide your alien registration number

You will also need to provide your reason for losing your job. Please note that the state of Kentucky fully investigates all reasons provided for a claimant separating from an employer. This is an important point to keep in mind – most notably, your reason for losing employment and the reason your employer provides for your separation must be in alignment in order to support your eligibility.

If your reason for losing your job is in conflict with your employer’s reasoning or otherwise disqualifies you from being eligible for UI benefits, you will have the chance to file an appeal. You should also know that your employer will have an opportunity to appeal if they disagree with the eligibility decision regarding your Kentucky unemployment claim.

Additional information and documents:

Employer information

You will need the company/organization name, physical address, and phone number for each place you worked within the last 18 months. In addition, you’ll need to provide your dates of employment and the reason you are no longer with each organization.

If you worked in another state, worked for the federal government, worked for a temporary agency, served in the U.S. military, or worked through a skilled trade union, you’ll need to provide all applicable information about this work as well.

  • Unemployment Insurance claimants who do not have access to the Internet or who speak Spanish can call 502-875-0442 Monday through Friday between 7:30 a.m. and 5:30 p.m., Eastern Time, to file their initial claim or reopen claims by telephone. This is not a toll-free number
  • To request your bi-weekly benefit check by telephone, call 1-877-3my-kyui or (877) 369-5984 (toll free). You cannot request an Extended Benefits (EB) check over the telephone
  • You can use Voice Response Unit (VRU) and a touchtone phone to check the status of your weekly claims. This service is available on Monday through Friday from 7 a.m to 7 p.m, and Sunday 10 a.m to 9 p.m ET
  • If you have Unemployment Insurance questions, you can call at 502/564-2900.
  • To contact Office of Employment and Training, you can call 502.564.7456 or fax at 502.564.7459
  • To contact Kentucky Commission on the Deaf and Hard of Hearing, you can call 1-800-648-6057

Be prepared for long wait times because many people try contacting the staff. Remain patient and you will get through to someone who can assist you with your queries.

  1. I have been waiting for my W2 tax forms from Kentucky’s unemployment, but nothing has showed up in the mail.. is my unemployment being taxed or isn’t it, this is an unknown
    if so then I need my W-2 form from it.. please send me my W-2. and if not
    then let me know what the story is, so I can get my taxes done..

    • Please no that we are not a govt sponsored organisation and do not have access to specific claims.

      The labor dept issues a 1099-G(equivalent to W 2) for payments made out to unemployed citizens. UI benefits disbursed is taxable.Use the link below to find an appropriate phone number to ask for one.

      https://kcc.ky.gov/Pages/index.aspx

  2. I live in KY but work in WV. I work for a title company but with this season it has been very slow, they are looking at laying off in our office. How long do I have to work for a company full time to claim an unemployment check? I would not need insurance due to being on my husbands. How would i go about applying?

    • Have a problem with claim been calling for a week straight and have even called the benefit supervisor and left numerous emails and have had no answer. I’d like a number to file a formal complaint. It’s bad enough to be laid of but when you get screwed out of the benefits you are entitled to that’s pretty crappy. These people have a job to do and they are not performing their job with professionalism.

        • I was a substitute teacher when the covid shut everything down. I applied for unemployment in March and have received my letter shortly after stating how much I would get if I was approved to get it but when I check online it says it’s under investigation but nothing else. I’ve called everyday to try and talk to a person to figure out what I need to do but I can never get through and it says the call queue is full and to try again later. There’s no way to wait on hold for someone. I put on number on a “callback list” in March and still haven’t heard from anyone. I’ve tried calling when they first opening, all throughout the day and before they close to try and get in touch with someone but nothing.

        • Jacob,

          There will an intermittent delay owing to the number of applications. Please be patient and make sure to check the status regularly.

    • The state labor departments usually consider 4 out of the last 5 calender quarters for income.You can apply online or via phone in Kentucky.

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