FileUnemployment

Kentucky Unemployment Weekly Claims

In order to keep receiving an unemployment check every week you must file a weekly claim, also known as a weekly certification or continued claim. You can file either online or by telephone.

By Online:

The KEWES (Kentucky’s Electronic Workplace for Employment Services ) internet claims system is accessible for requesting your bi-weekly check on-line. The system is available Monday through Friday from 7:00 AM until 7:00 PM and Sunday from 10:00 AM until 9:00 PM Eastern Time. You cannot file a claim or request a bi-weekly check on Saturdays.

By Telephone:

To request your bi-weekly benefit check by telephone, you can call at (877) 3MY-KYUI or (877) 369-5984 (toll free).

  1. i am just curious why there isn’t any help at all available? there is no one to talk to, what is the delay. no one will tell us anything. why isn’t there a statement on the website, at least acknowledging the problem? why aren’t they hiring anyone? everyone of their clients right now needs a job. it would be like a fisherman starving to death. can we at least get an answer?

    1. William,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

  2. I’ve been drawling my unemployment now for over a year here in Ky and never had a problem, but here I am when I’m needing my last unemployment check in the absolute worst of ways and I requested my last check August 21st and here it is now September 19th and I haven’t received my last unemployment check!? Like am I misunderstanding all of this or do we still get paid until September the 4th or 6th!? So where is my last two weeks!? I have 16 days in between my last check I claimed til September 6th and 14 days if it was suppose to end of the 4th of September!! Plz help me!! This country is a joke!!!

  3. Some one please help me, I received notice of approval for UI payments. I have been submitting my request every two weeks since January may payments have been $0.00

      1. Hey Jeff , my name is James do you have any advice for me? when I go and claim my weeks it does not update on my account summary and I keep having to claim the same weeks over and over is there an error on the site ? Or is there something I need to do. please any advice would be great .

        1. James,

          There seems to be a factual error with your account. You can perhaps try cleaning the browser cache or try a different browser. If the issue persists, please call the Unemployment Office.

      2. I had an in person visit july21, 2021,was told I was good to go but I still haven’t received anything, about to lose everything I have ,I haven’t seen a payment in months , Everytime I call the hotline it’s they’re working on it, trying to send the payment request, unknown why it won’t come through no holds but still no payment

        1. Paul,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. I’ve been receiving UI benefits since June and I have never had problem before. I having the same problem like some of the other people are saying. I requested my benefits on 8/8/2021 and then my benefits never showed up in my account . So I went into my account and it’s not updating. It says on my claim status that it has been processed but it’s not showing that I requested my benefits and it makes claim the same weeks over and over. I’ve tried to contact the dept all week long and have been on the phone for hours and never get to speak to anyone and I have put my # in also for a call back and nothing. I’ve tried to get an in-person appt everyday this week and there’s no availability. I’ve emailed the UIassistance with no reply. I don’t know what else to do. There’s is no one to help me. My benefits are owed to me, I’ve done everything right and I have definite return to work date that I go back on August 30th. But they still owe me for the last weeks of July and the first week of August and until I return back to work. How am I going to get help with this?

        1. Laura,

          I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

    1. Just keep going online every morning, Mon. Through Fri., to get an in-person appointment. There are several locations throughout KY. But the appointments go very, very quickly. If you wait until 9:05 it will be too late. An in-person appointment (two of them) is the only way that I was able to receive the UI again. Good luck and just keep trying. Sometimes it takes several days.

    2. Did you find out anything I’m having the same problem myself every time I file my bi weekly payment request since april 1 2021 it has sent payment of $0.00 I’m desperate and cant get through to actually speak with anyone on every number for ky ui I’ve called

      1. Same here it’s beyond unbelievable what is Americans are having to go through to servive isn’t it. I have been having the same problem since December of 2020 still going through it right now. That’s what brought me here to this page. Searching for a nother number I may have missed. I’m wondering if it isn’t being done purposely I mean what else are we led to believe. zero dollars doesn’t pay your car insurance so a person can try to purvide.

    1. My husband is also never been paid anything since he filed in Aug. 2020. I also can’t get anyone to answer the phone also I’ve not been able to make a appointment either.

      1. Angela,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. I had to reregister in March and I did only to find out later that I didn’t. I recieved my letter regarding weekly amt. Of benefits approved for PUA my UI had run out. I’ve requested my benefits on time every 2 wks. I’ve still not recieved a chk

  5. I have claimened my by weekly check since the middle of march i have claimed my byweekly it says its being processed to claim my next check in two weeks and then the next day its like i never claimed my biweekly it makes me do it again and again were it says status of my claim it says unknown its like it just keeps spitting mine back out and i have reclaimened and reclaimened i cant get ahold of know one on the phone and have not been able to get nobody on the phone to even try to mske sn sppointment not even on line and im pua so cant claim it on phone what do ido this has been going on since march on my case every thing was going fine then all off a sudden i got a 0 payment and my case went to hell and now im losing my home and everything and know way to get ahold of anyone to get it straightened back out .Its like my claim is just stuck in limbo out there and looks like its going to stay piled under some old files that not going to be looked at or fixed cause it dont change its not finished being put in the system on there end i mean claim status unknow but its got my weekly payment my maxium amount my balance and im pua but unknown claim status

      1. He just detailed exactly what has happened to me and this is the only thing I’ve found online so I’m replying. The claim status online shows “unknown”. It also shows the next benefit request date as the one that you have filed and received a confirmation for. I waited until the last day and filed it again with the same results… nothing updated. I guess I should consider myself lucky I was able to at least receive my back pay before it stopped. I don’t understand what happened because I finally got an in person appt and got it fixed and now I’m back to square one?? How are you even supposed to look for work if you are calling the unemployment office for hours and hours every day?

        1. Tricia,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

      2. I’ve been online and tried to fix it .it just continues to say ukown claim statis and i keep having to caim my biweekly check for the same weeks over and over and it wont let me file a new claim or nothing.Its like its just their.. I cant get through on the phone .I havnt been able to make an appoinment i have called the govenors office a few times . I dont know what to do . Ive got evecticted . im on the streets ive lost everything . ive been battling this since the beging of march.

  6. i am still going through the same thing have been since march have to redo my claim every day cant get nobody on the phone losing my home everything about to be on the streets homeless and broke

    1. Billi,

      I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible.

      1. I have tried several time I haven’t been able to get an appointment unless I an appointment in a office over a hundred miles away one way. I dont know what to do. Thank You

        1. Billi,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  7. Unable to request PIN. I received a letter in mail but no email with the 8 digit PIN required to re-register.

    1. Theresa,

      There should be an option to reset the PIN online. Please explore the options available.

  8. I filed in april and for some reason it never has helped me or my family cant get unemployement office to talk to me i give up on everything

    1. Dewayne,

      Please follow up through the right channels. The office is perhaps inundated with pending applications.

      1. I filed on Jan.2, 2021. I made benefit requests as directed and on time. My claim was under investigation until the first week of April, then it was under fact-finding until May 15th. At that point I was told to re-register my claim. After going thru that process all my history of unpaid benefit requests was erased and my initial claim date was changed to May 16th. There are a lot of back payments that I badly need and no way to contact anyone to correct this issue. I’m very worried about how these changes occurred and how my total benefits (state and federal supplement) will be affected. My claim is an interstate claim and that seems to compound the problem. The interstate phone number has never been available.
        What next?

        1. John,

          The Unemployment Office might be terribly understaffed. Please continue following up regularly and also wait for further communication from the office.

  9. Yes I have questions very confused ok so I received a letter saying I was approved and edigle for 176.00 a week and 4400 was my balance but everytime I go to file my benefit or claim it says it processed and submitted then I check it says 0.00 everytime this been going for months I contacted and contacted they give me run around they say give it time how much time please help thank you God bless Kim

    1. I’m going through the exact same situation since april I’ve been approved for 176 a week and balance of 4400 I file my payment requests every 2 weeks and every time I get processed payment for $0.00 have you heard anything or figures out how to fix it. I’m desperate broke hungry fixing to be on the streets

      1. Shaina,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  10. ihave been sending pay request for the past 6 weeks but have not recieved any . went trying to search for a reason it keeps telling me my social number and pin is wrong.

      1. Be4 system change my husband got his every 2 weeks it won’t even go through with new system been trying for 2 week now its time for another check

        1. Hillary,

          Please contact the Unemployment Office by phone or consider visiting an office if safe and feasible.

  11. Now the account summary page is closed! As is applying on line! Been told on here twice i had went back to work! I have not! Have missed 5-6 weeks pay so far! This system needs to be FIXED!!

  12. I filed Sept 2020 for unemployment and received a check Oct 2020 then nothing. I got one letter in tbe mail telling me the amt I would receive a month ago and still no check. I am now homeless because I haven had any m9ney sonce October and that was only 1 check. Does anyone know why I’m not getting any money?

    1. Andrrea,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online regularly.

  13. hello I have filed for unemployment insurance due to having Covid-19 earlier this year and ive been out work but i have not received any unemployment can someone please tell me why ?

  14. has anyone had to reclaim like there biweekly ive claimed sunday it says processed then check monday jhave to again and then again tuesday i dont know what to do ive been getting it for months

    1. Jimmy,

      Please make sure to file for weekly benefits within the stipulated timeline. You may call the Unemployment Office for clarification.

    2. Yes Jimmy Brown. I have had to reclaim 8 times im the last 2 weeks. I have taken screen shots of every time because it says we have received your request fro unemployment benefits. When I go to check back on my claim its like I never was there and never had claimed it. I applied in October and got pne payment only then it stopped Im lost as what to do.

  15. I claimed my bi-weekly check as normal yesterday online. Under account summary, nothing has updated to show that a check is being issued to me tomorrow like it usually is. It’s like I never made my payment request. Is there something going on with the state’s UI system right now that would cause it not to update? Please help! I depend on these checks to get me through the month.

    1. Gregory,

      The Unemployment Office might be inundated with pending requests. Please wait for a few days for them to process and update the claim status.

  16. I had to file a claim because my hours got cut it says I’ve been credited but no check has been issued what does this mean how long does this take I filed my claim almost a month ago.

    1. Courtney,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

  17. I filed a claim on 9.13.20 and have not heard anything about my claim. Status says it is under investigation. Can not reach anyone to find out if there is something wrong. I keep requesting payments but hear nothing. Is there a number I can call to speak to a person? I’ve been calling for well over a week now and the queue is always full.

    1. Judy,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  18. How do I check on my existing claim I have to do another claim because my balance ran out while I was on UI benefits and I can’t remember my dates and other information to put on my new claims

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