Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

  1. Sam, How long is the process time for unemployment? My claim is 6 weeks old and is still waiting for an adjuster to update my information. Please have this completed asap. I would love to hear from you. CLAIMANT ID:   10578286

    1. Bethany,

      It should not take 6 weeks for sure unless they keep you informed about a possible delay. Please reach out to the Unemployment Office for an update.

      1. I have- they are not available. This is painful- what can you do to expedite this process? They said everything is fine and to wait….CLAIMANT ID: 10578286

        1. Bethany,

          Please note this is a private forum and we do not have access to your claim. Please reach out to the Unemployment Office.

      2. I have applied and I have not heard anything back I am getting kind of sick of it because I’m also raising my grandson was only 6 months old I need somebody to get back to me and every time I call on the line it does not give me an option to leave a message or to speak to anybody

        1. Belinda,

          I can understand your situation. Please try calling the phone during off-peak hours and also consider visiting an office in the vicinity if that’s convenient.

  2. I no longer have the email address from 25 years ago when I applied years ago. And when I try and put the city I was born in, it says I’m wrong. Need to file a new claim how do I get past this pre-recorded loop

  3. i am so stressed out i have the same question, applied june27.2019 it’s aug 13 and my case is still pending i’ve been told so many times that they’re 6-8 weeks behind , alas all 8 checks( including 0.00 for the waiting period week are on hold, does anyone know who i can ask for at the teleclaim center to get an adjuster to take my case? i never heard of unemployment adjusters doing one case at a time , seems inefficient at best,

    1. I had the same issue filed my claim in June 2019. I just got everything resolved in August. If there are multiple pending issues you will definetley be waiting. Inform them you would like to have it escalated. You have every right. That’s what I did and an adjuster was assigned right away.

    2. I’m having same issue and now I can’t get a rep on the phone. I keep getting the auto line info only. Applied july2 and nothing yet.

  4. Can I get the list of questions I listen to when I call each week to apply for unemployment? Questions I listen to on the phone. I couldn’t understand one question and was denied completion. I’m 68 years old and it would be easier to read it and listen to it at the same time. Please help.
    Richard Laliberte
    40 Monroe St
    Pawtucket, RI 02861

  5. cant get thru because agent gave me a mispelled password…I need unemployment to call me…can’t move thru website or get thru phone….help!

    1. Felicia,

      You should be able to fix it with a phone call to the Claims Office. Please call them right away and report the issue.

    2. There’s really only
      Only day you can call and have a chance of getting through, depending on your social:
      If the last digit of your Social Security Number is: TeleClaim is:
      0, 1 Monday
      2, 3 Tuesday
      4, 5, 6 Wednesday
      7, 8, 9 Thursday
      Any last digit Friday

      Once you enter your social, if it isn’t your day to call the line will just disconnect. Friday anyone call call- and does. So you won’t through that day. You basically have to start on your day the second they open and often times they are already maxed out. Good luck everyone. It’s the most stressful and infuriating system. Don’t forget your deep breathing!

  6. How can I reset my “Forgot Password” phone number. No longer have that number so unable to receive a text to verify.

  7. Have been unable to get through to the Telecenter or to schedule a callback for three days, says it’s maxed out at 8:30.
    Anyone else?

    1. Nope. Never. I keep getting terminated. And it takes forever to get through to even enter your SSN. Absolutely horrible service.

  8. I started my claim a month ago. The company i worked for shut down. I filled out the questionnaire and misunderstood the question “discharged” when i should i have checked off “laid off”. I called and spoke to someone and they said someone needs to review the case. Even the random lady i got on the phone had heard of the company shutdown said there was alot of claims from there i dont understand why she wasnt able to just change it. All my fellow employees have been getting paid and now im stuck waiting months.How long does it take for someone to review my case?

    1. Tony,

      It’s better if you call the office again to get a sense of the turnaround time. Make sure to chase at regular intervals until a decision is made.

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