Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

  1. After being continuously employed for about 40 years my company closed its Boston office and my team’s responsibilities have been outsourced to an Indian consulting firm. Became unemployed for the first time in my life in February and filed for benefits on april 18. After 2 email corresponding to identify myself on and filling out detailed form the status of my application is “Review” and another line saying something in the line of “not eligible for benefits because I haven’t earned any wages in the period” whatever that means. Phones are useless. After few minutes of monolog saying what can be done online and how important my call is that department , my call is simply disconnected. Can’t find where there is a brick and mortar branch in my area and so far no luck.
    So, with no other options left what a person is supposed to do?
    I guess I shouldn’t be surprised since it’s government and all the taxes we pay are treated as “their” money but I’m curious what other people did in such situations?

    1. We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

  2. I have been unemployed for 9 weeks. I file a claim each week and it goes “on hold”. My co-worker who was laid off on the same day is getting his payments. Why is my claim not processing? I need to speak with someone and I can’t get anyone on the phone. Is the actual office open to go to in person? What should I do?

    1. Andrew,

      Guess your co-worker is just too lucky! The delay is due to the sheer number of pending applications.

  3. I filed for the Extension of the Unemployment CARES Act the day that the last request for Unemployment Benefits were filed and accepted. It has now been over a month and I still have not received either a check or a denial from the Unemployment office. I call all the time and keep being promised that someone will call back within approximately 27 minutes – this has yet to happen. Does anyone know who else I can contact to get this ball rolling? I have had no income for over a month and am beginning to drown in debt! Can someone please give me some advice!!!!

    1. Kathleen,

      The Unemployment Office will have many pending files. Please see if you can visit an office.

  4. number of payments due from 11/07/2020 to 02/20/2021
    marked paid but status is pending, can not get thru on phone.
    how to resolve this

  5. number of payments due from 11/07/2020 to 02/20/2021
    marked paid but status is pending, can not get thru on phone.
    how to resolve this

  6. My payments are on hold because of a pension that I am collecting from. DUA is investigating my pension and had me fill out a form. It has been four weeks now and I have not heard anything. I am entitled to unemployment because I was laid off from my last job, I did not have a pension there. I call DUA and I can not get a hold of anyone. I really need money to live on.

  7. My claim expires next week and the account balance is not enough to cover a full week. The job I have been working at is a full time seasonal job.
    April to October. I was advised by my employer that I will not be brought back this season. They are considering not opening the retail section of the Cape Cod store. Can I and how do I file for an extension?


    1. Donald,

      If an extension is available and you’re eligible, you can claim. Please visit the Unemployment Office’s website for details.

  8. It is impossible to speak to someone at massachusetts unemployment. I am currently employed and i am trying to figure out why i received money from unemployment from what i think is an old claim that I never had receive a response from. Its been like 3 months since i last claimed and i dont understand why money was deposited to my account after all this time. I just want to make sure that Mass unemployment knows i am working now and that this money was what was owed to me from an old claim. If someone can help me speak to a representative it will be greatly appreciated.

  9. I did not get paid for my claim for last week. The status is “hold”. When I called yesterday I was told that my employer needs to fill out a questionaire. When my employer logged on their corporate corespondence, there was no questionaire. I cannot seem to get through on the phone today…..please assist.

  10. Follow up to my earlier comment: It’s been multiple days of multiple calls “We’re not able to take your call at this time. Your call is important to us.” If my call is important, at least let me sit on hold!

  11. I’m freaking out over a letter I got saying all the assistance I received over the past year is invalid and I have to pay it back due to an identification issue. I have no idea what that means or what I can do to remedy it and I can’t get anyone on the phone.

  12. Have you tried calling the news stations? I’m getting ready to. It’s only been 2 weeks, but I’m starting to get really stressed out and worried.

    1. Ryan,

      Have you followed up? Please consider the option of visiting an office in the vicinity if safe and feasible since phone lines are generally not answered.

  13. I have not received my 1099 G for 2020, the automated line says we have no 1099 g for you, What do I do now?
    can’t ever get thru to an agent

  14. I have been on hold for 13 going on 14 weeks. First it said due to identity verification issues. So I photo copied my license front and back, and my ssn card front and back. Mailed it to them 12 weeks ago. 2 weeks after I mailed them I took pictures of the same objects and put them in a pdf .file and sent that. Every time I did talk to someone they said what I have sent is good enuff. Now they say my case has to be handed to a agent. COME ON ALRIGHT 14 WEEKS ?? REALLY???

    1. Truett,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

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