Massachusetts Unemployment Phone Numbers
The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.
If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.
|If the last digit of your Social Security Number is:||Assigned Day to Call TeleClaim is:|
|4, 5, 6||Wednesday|
|7, 8, 9||Thursday|
|Any last digit||Friday|
You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.
TeleClaim Center Hours:
Regular Hours: Monday to Friday: 8:30am – 4:30pm
Expanded Hours (February 4 – 28): 7:30am to 5:30pm Monday through Thursday only
Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.
Shorter waiting times can be expected later in the week.