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Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

Questions & Answers

  1. Andy says:

    I’ve been waiting 12 weeks to receive a check. How can I actually speak to a human instead of a recording. I get nothing but the runaround when trying to figure out what the issue is. I’ve done everything needed on my end. Why am I still waiting to get my checks?

    • Sam says:


      I can understand your frustration. Please note this is a private forum and we do not have access to your claim file. Please consider the option of visiting the Unemployment Office in the vicinity for an update.

  2. John Colucciello says:

    I opened my claim which is the hold week, I get it, the next week is also on hold and today I claimed another week, so I am now owed 2 checks. I printed the earnings report and mailed in to DUA and it’s telling me that the employer needs to fill out certain information, but my employer is OUT OF BUSINESS, what the hell do I do.

  3. Wendy says:

    How does the state expect you to actively seek work if you have no means to do so when they don’t pay you for weeeeeeeks! 10 weeks to be exact. Where exactly do they think you can come up with the money to pay your phone bill, put gas in your tank not to mention take care of your young children and cover day care costs in order to actually be employed. The system is a joke – on us

  4. Mike says:

    why are two checks on hold before my waiting week ??

    • Martin says:

      Please note this is a private forum and we do not have access to the claim information.

      You may call the Claims Center to find out more.

  5. Jim says:

    Amanda Morse on November 2016 you stated that you waited 10 weeks which u haven’t received a check. have you received a payment since then?

  6. Kimberly Paul; says:

    I reopened my claim in Oct. 2016. My online account says I have no wages which I do.I mailed in my pay stub 5 weeks ago and last week I mailed to unemployment certified mail with signature confirmation with the unemployment wages again and was received and my account is still shows 0 wages. I was told from my employer that DUA had already received my wages from my office on Nov. 4, 2016 .I call frequently for 6 weeks not and being on the phone listening to recordings for 10 min every time then they hang up and say there to busy to take calls. This is been ongoing since early October. I cannot reach anyone.I don’t understand why my wages that you already on file and I have your copy of wages that were supplied to you on Nov.4 and why my account is not updated. Please, please can I have someones direct number?This is ridiculous for something so simple to resolve.Ty

  7. Carlos Zengotita says:

    hey i have been calling for the past two weeks to put in a claim and have not been able to get through on the phone and have been trying online but dont have a password and keep getting hung up on. Please get back to be ASAP

    • Martin says:

      Please note this is a private forum and we do not have access to your claim information. You may try calling the office during off-peak hours or consider the option of visiting an office in the vicinity.

  8. Amanda Morse says:

    I filed my claim 10 weeks ago aND have not received any money or a determination, everytime I call on my numbers day they just say they can’t get to my call and hang up I have no idea what is going on but I have a small child I can’t go much longer with no funds anyone haver any ideas what worked for them?

    • Martin says:

      Helle Amanda,

      I can understand your frustration. All I can ask you to do is keep chasing, especially during the off-peak hours. You may also consider the option of visiting the nearest Office for an update.

  9. Debbie says:

    I signed up in June for a waiting week. I was approved for a certain amt. I got all the paper work in the mail. I checked the on call box to work .Then I was on call for work.I worked for four weeks and went on line and filled in each week worked. Then I was out if work for three weeks. I went on line and filled in each week I did not work.when I went back to work I filled in that I was called Bach full time. Yet I received no pay for the three weeks I was out.
    I can’t seem to by through to ask that question. How do I get it answered. I really could use the pay.

  10. Laurie M . says:

    I was separated from employment on june 17th. attempted to apply June 19th and pressed submit. When I called to check on benefits, I was told no application for bens received – do it again. So, I did, however, I was informed that my benefit start point would be weeks later than my separation date. Additionally, each time I call, even on days appropriate for last number of my social, I’m actually told that my call can’t be taken that day. Call back. When I looked at bens today and tried to access, I was told there was a “waiting” week which would not be paid. What? Not only are my June weeks not being accounted for, I’m also not able to speak with anyone or email someone for help. Please respond. Thank you.

    • Martin says:

      The initial claim would always be considered as the “Waiting Week” as per the process after which you will have no issue claiming week on week.

  11. Terry says:

    I called and opened a claim over the phone. I was told to get online and log into my account and go to my messages and complete the process. The website doesn’t recognize me at all, it says my password is incorrect, and when I fill out the information to change my password it says that information is not valid and I’m not in the system.
    I call and call and call and call and call and I’m constantly told there’s a large number of calls and I’m automatically hung up on. I even filled out an e-mail trouble form and still after over a week no response. Is there any way to talk to a real person to get this taken care of. I’ve called over a hundred times during the days defined by my SS#……..

    • Martin says:

      I am sorry to hear your plight. This is a private forum and we do not have access to your claims information.

      Please see if you can visit the nearest office in your vicinity.

  12. Penny says:

    I was laid off a month ago. I have been approved for benefits and provided all documentation requested but have received no checks. I have been trying for THREE WEEKS to talk to someone on the phone numbers that UI gives you and cannot get through at any time of day or any day of the week. Even at 8:30 in the morning when the line opens it says…”Sorry we are receiving a high volume of calls….try back another time” and hangs up on you. I really need some help here. I don’t know what else to do!

    • Martin says:

      Assuming that you’re claiming from Mass., please use the link below to apply and manage your claim over the internet.

      • Penny says:

        As usual… help. This is the website I use and I can’t solve my problem over it because I need to talk to an actual human being! This system and this state is useless! thanks for nothing!

        • Iconcur says:

          I’m having the same exact issue as all the folks here. There is no way to to talk to a person it seems… even on the says listed by last digit of social. The replies on this site are canned and only more frustrating.

        • Martin says:

          Well, in that case, please consider the option of visiting an Office in the vicinity.

  13. Michael Brunswick says:

    I reapplied for unemployment, the first time I received the Status of Rejected from my bank account. I then reapplied and got the same results.
    I called my bank and they verified that my Routing and Account Numbers are correct.
    They asked for an error code that the DUA system would have received to help their customer service understand why the DUA’s transaction was rejected.

    Also, I originally applied at the beginning of April 2016, but now the DUA database says that I established my Benefit Claim Effective Date: 6/14/2015 when I was laid off from Gloucester Engineering – since then I have been a Contract Consultant. Now I am unemployed.

    • Martin says:

      Please call the claims center on the phone numbers provided for further guidance in this regard.

  14. karen says:

    I need a phone number to call to have the check cashying place verify my unemployment check

  15. Charity says:

    After a wait of almost 8 weeks I am told that I have been approved and a check was mailed on the 26th of June. Then on the 30th all the paperwork was mailed. I received the paperwork on July 6th but still no check. Everyone just brushes me off but I am close to being homeless I have been unemployed since January 6th. Can anyone please tell me how I can get a new check sent or just have the money put on my Bank of America card?

    • Adrian says:

      Why don’t you call the claims center on the numbers provided for an update on the check? Phone will resolve issues quicker.

  16. ryan says:

    i have an adjuster working my case. i was told once they take the case on its only 24-48 hours and its been over a week. whats the hold up?

  17. Robert says:

    It’s been 9 weeks since I’ve applied for unemployment benefits and an adjuster has not looked at my claim yet. I was told this is due to the number of people applying. The unemployment rate has gone down to 7.2% and many extensions have been denied, so the law of averages tells me an adjuster should be reviewing my claim soon. I went to an Unemployment office today to speak my case and the gentleman told me there is nothing the office can do, and that my claim is waiting for an adjuster. I get the same answers every week when I call. He took my name, and SS #, and told me he would tell his supervisor. I’m borrowing money to pay my daughters college, and pay my bills. What should I do next? Should I write to my Congresswoman? There does not seem anyone on the phone line, or at the local office, that can tell me when an adjuster will look at my claim. The adjuster is like Oz…. someone you cannot see or speak to. ….and nobody at the office seems to know when he will act.
    Any ideas?

  18. Edward Ringuette says:

    I have filed for unemployment and have been approved. How long does it take for me to get my card that the money is put on and my first check?

  19. Bob says:

    Hi, I am eligible for a alternate base pay ( whatever its called) And I sent in my pay stubs so they can include this last quarter instead of last years when I earned nothing. I been waiting for 3 weeks now and I haven’t heard anything? how long does it usually take? also I believe I might have forgotten A paystub, can they just go by the last one for the total amount I made?

  20. JEREMIAH LOWEL says:


  21. Michael Duffy says:

    For six weeks I have been trying to enroll for unemployment benefits. I have been using the online service, but since I do collect a pension I cannot get past the “Collect Earnings” questions. Even though I do collect a pension I have not worked any hours, but when I respond to the following question

    “Enter total number of hours worked during the week listed above:”

    with a zero, it is not accepted. Today I was on a telephone hold for over two hours and when I was finally able to talk with a live person, she said she would look into it; however, while she was away, my phone connection was dropped because it was after 4:00 PM.

    How can I get this resolved? Please reply to this email.

    Thank you for your assistance.

    Mikchael Duffy

  22. mary says:

    how do I apply for a extension

  23. ASHLEE says:


  24. Camilo Santana says:

    I have not received an MA DUA benefit check (either by mail or on-line)in the past 4 weeks (8/4/13 to 9/2/13). When I checked my status via phone, it states that payment has been made for that week.

  25. Michael says:

    Iiii was just wondering how long it takes for an adjuster to be assigned to a claim after it is opened

    • kathy says:

      I have no idea – except that the unemployment rate is so high there are many claims to deal with. This is not the unemployment office. Perhaps you should call – maybe they need more information from you or something.

  26. phone# for weekly claims says:

    cannot acess phone# for filing weekly claim, # provided will not accept claims today and websites have expired or have been moved.

  27. Carolyn Lighthall says:

    I was laid off on June 28 2013, I called to file a claim, I received the Claimants Statement of Federal Civilian Service,Wages, and Reason For Separation form, I sent it in with copies of wage statements and my W2, I have not received and funds. I cannot get through to a person, to ask if there is something wrong. The walk-in centers are no longer staffed by people that can answer questions, would someone please check the status of my claim, and respond as to what the hold up seems to be, or there is missing info.

    • kathy says:

      We are not the unemployment office – I deleted your personal information. Check the website for Massachusetts unemployment and try using contact information listed there.

  28. Rosario Chavez says:

    How long does it take for adjuster to make decision, I have been waiting for over two months and still cannot get an answer from them. I’m two months late on mortgage payment waiting on someone to decide my fate. I just want an answer before I loose my home.

    • kathy says:

      The most general answer for delays is the high rate of unemployment. Have you contacted them to make sure they aren’t waiting for information from you or something? Please do so.

  29. Bernadette Carty says:

    I am missing two checks.I spoke to a human last week and was told it would be taken care of.What was the issue and when will it be remediated.

    thank you

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