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Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

  1. i am out of work because of Covid19. I applied, and got approved for unemployment on Tuesday March 17. I have no received payment yet. I continue to claim weekly benefits, with hope it will all catch up. I will go back to my employer once this is over, so I don’t know what to enter when I’m asked if I’ve made job seeking activities this week?? Please help

  2. I was approved for unemployment benefits over 2 weeks ago. On my homepage it shows the claim paid, tax deductions taken but I still have not received my check. Can someone please help.

    1. Jason,

      There might be a delay in payment due to the sudden surge in the number of applications. Please keep checking at regular intervals.

    2. My unemployment claim has been approved and it says paid but then under payment issued it says pending. Any idea when this will be sent?

      1. Ariel,

        It might take a few days or perhaps be delayed due to the pandemic. Please keep checking the status online at regular intervals.

  3. I applied on the 18th and today it is now finally updated but saying I am not eligible?! I need a call back, I have put in for one pretty much every day since filing, and now I can’t find the page I did it from before. Please help me figure out how to get a call back!

  4. My husband has been out of work since 3/17/20 due to COVID-19. He have been trying for unemployment benefits for some time. When I go online ( he is pc incompatible) I am stuck at the password reset. The save button will not become active after the required fields are filled out.

      1. I have the same problem and i have been trying for 4 days and still nothing…Us americans are out of work and really need this unemployment funds….

      2. I attempted to open a claim 3/21/2020 due to the pandemic. It won’t let me past the (reset password) portion. I have tried this several times since . Still no luck . I have also requested a call back by phone and have gotten a verification number . This was also on 3/21/2020 . Still no call . Can anyone help this problem

        1. Tim,

          This PIN reset is a common issue across. Please keep checking your account at regular intervals. The authorities should come up with a solution soon.

  5. hi i really need help i’ve filled out the unemployment help page like 6 times this week to get a callback but ive received nothing. so my claim went through and i can receive unemployment . however when i try to claim last week the program keeps saying im self employed and it wants me to tell it how many hours i worked. and i haven’t worked since the 14th. im really scared that if i dont figure this out soon im going to loose that week of unemployment benefits.

    1. Meghan,

      Please fill out the info to the best of your knowledge. It’s very important to complete the application at this time.

  6. I have claimed 8 weeks and still have not received the money. I have the debit card and I am still waiting. Why is this taking so long? I need help.

  7. I received a letter stating I could fill out the enclosed wage correction form, it was however not included…where can I find this online?

  8. HELP!! The website is not working properly, I cannot sign in, the verification process doesn’t work, it’s just an endless loop of error messages. I’ve requested a call back twice now but haven’t received that call. They aren’t staffing the phones so there’s no one to call for tech help or to initiate a claim. What can I do?

    1. Sarah,

      There will be perhaps no one to call you back. Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  9. My boyfriend needs to get unemployment due to the covid-19. His name was incorrect on the site so he sent the claim online and waited to get a call back. When they finally called back they said he had to go to the office in Boston. We live on Martha’s Vineyard. There is an order for everyone to stay home. That is the reason he is not working. It is not safe for him to get on a boat to go to the office in Boston. Can someone call him? Not an automated machine. So he can resolve this.

    1. Jess,

      Please note this is a private forum. Please ask your boyfriend to reach out to the Unemployment Office over the phone.

  10. Due to Clovis-19 pandemic ore non essential business has been forced to close. Both My wife and I solely depend on it being open for our income. I know because we re self employed we don’t contribute to unemployment, which I was unaware, making us ineligible to receive benefits. How can we get financial help.
    I was told that there may be exceptions due to the stimulus package that has been passed. Please help. We support a family of 5 and both my parents. I filled out a claim and it states I will not receive no benefits. What should we do?

    1. Anotne,

      Please explore other categories of benefits that may be available for you. You can search online with relevant keywords.

    1. Olga,

      Please login again and look out for the relevant option. You can also find more details under the resources section.

  11. I have been trying to reach unemployment for two weeks now with no success all i get is a recording telling me to register online for a call back and the website is unavailable. I applied online for unemployment and i have been getting request for a doctor statement when am not sick , am only out of work because they had to close due to COVID-19 . I need someone to help me fix this application because i have been out of work for two weeks now with no money to pay my bills.

    1. Raisa,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  12. the website wont let me log on and tells me i have to speak with someone but i cant get a hold of anyone. I am trying to make a claim and need to asap but it seems impossible. please help.

  13. I have been trying to reach Unemployment all week with no success. When I call 617.626.6800 (or 877.626.6800), I get a recording telling me to go to the website for the ‘callback feature’ (and I don’t get an option to speak to anyone). When I go to the website, it says the ‘callback feature’ is unavailable. I also don’t see any email address I can use to get my questions answered and respond to the request for information that I see in my Unemployment profile ‘inbox’. I have two questions I need to get addressed, and both are time sensitive per Unemployment Office requirements. How can I reach someone?

    1. We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

    2. I cant get passed the reset pass word page after the phone verification I get an unexpected error has occurred… been trying since March 19th

  14. I made a mistake on my initial unemployment claim, but I can’t delete the claim or get through to someone on the phone to fix it. Each time I call the center, an automated message says that the office of unemployment telecenter is closed even though their hours are stated as opening at 8:30AM. Any insight? Thank you!

  15. I have an existing claim that I’ve had for about a month now but I just recently went bqck to work full time and am looking to open a new claim regarding the coronavirus situation and I have now been laid off. How do i file a new claim even tho i still have an existing separate claim for a totally different reason???

    1. John,

      Please visit the Unemployment Office’s website to learn more about emergency funds available in the backdrop of the COVID-19 situation.

      1. Sam im not seeing anything that helps me learn or help my sotuation of trying to open a new claim because i have an existing claim From a month ago still being held up.

      2. I have no way of contacting unemployment because offices are closed for god knows how long… and I can’t log into my account because I forgot my password and when I try to reset it, it says unexpected error. I’m out of work and don’t know what to do… Need a solution!

        1. Drea,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  16. I have been trying to get unemployment for two months. I sent in all requested documents requested by me on the portal twice via priority mail. No reply, no letters, no phones calls. Then I was denied for zero wages after a month! Which was wrong. I immediately sent in an appeal over a month again priority mail. No response! Everyday I spend several hours trying to reach someone by phone and I can’t get through. And the call back feature on the website is broken. I’ve sent letters to both the unemployment office and the commonwealth asking for someone to contact me. No response. This has been a nightmare. Who do I need to contact and for the love of god do not say the Unemployment Office. There must be another resource.

    1. Melissa,

      I can understand how it feels to have no response despite all the actions. You can consider visiting an office in the vicinity if feasible.

      1. I went to my local (Lowell) office and it was just a waste of time nobody could be bothered to look at my file.

    2. i’m starting to believe it’s done on purpose. they don’t want to pay you/us any benefits. They just take. the tax payer is the one paying them. I did not ask for this to happen. I too am going on a month with out any funds and no contact with live person. ever see the movie “Falling Down”?

  17. I cannot get to a live person to ask a question. Entering 0 to speak to a rep just resets the automated message.

    I just have a question on severance.

  18. I answered two questions incorrectly don’t know how do you contact somebody to correct should I go into the unemployment office in Boston to get this resolved

  19. I was not prompted in the UI system to submit my Jan 5th week. Who do I email/call to get this fixed? My SS # ends in 9 and it keeps telling me I have to wait until Thursday. This is a tech issue. Is there someone who can help me?

    1. Why wait until Thursday? You know you’re supposed to report on Sunday for the previous week. If the computer isn’t working properly, there is a telephone number you can call to call in your unemployment electronically. The key is to call immediately first thing in the morning and not wait until high call volume time later on in the day or evening. If the phone number isn’t working, you should physically go to the nearest UI office and speak with someone.

      1. I’m a union ironworker and attend school for the union as well. They told us we could file when we have school during regular working hours do I did and my claim was denied, I didn’t follow up on it because I didn’t need it. Now, I’m actually laid off and have waited about a month and my claim was denied again. It’s impossible to get in touch with anyone and the lady at the career center in my area I felt was less than polite. Does this mean I will never receive unemployment again? So all the money I pay into it will just be taken by the state? It’s impossible to get in touch with people by phone

  20. I’ve been calling DUA for weeks upon weeks, every day during the week, at every conceivable time and I absolutely can not get through to a real person. I’m constantly cut off and hung up on. Can’t even schedule a call beck time! I live on Martha’s Vineyard, there is NO office here and I can not afford to take the ferry off island. I have two problems that can not be resolved online, I need to speak to someone! How on earth to I get in touch with an actual person? This agency is an absolute embarrassment.

      1. Could you please tell me which office I can go to that is able to assist. It’s been going on 7 weeks and I have not receive any compensation. Keep getting hung up on. This is crazy! If our unemployment rate is down why are we still not able to get in touch with a human?
        I live in Seekonk, MA
        Thank you

  21. When I log in as a UI claimant to read my inbox, there is literally no INBOX anywhere! I have information they are requesting that I send or complete but cant get to my inbox to even know what it is that they want. I cant get a phone number to a person to find out what it is they need from me, nor can I get to a person for this tech issue!
    The automated system to “request a call back” is telling ME to be the one to call back on Wednesday BUT I’m supposed to file every week on MONDAY and cant because of these issues.
    Why does the state of MA literally make it impossible for their citizens to get any help?
    Worst state in the entire country!

  22. I have been calling and calling to talk to anyone about my claim that has been pending forever. How am I to get someone on the phone? I am taking care of a sick family member out of state so I can’t stop by an office. How is someone like myself, that can’t go to an office, suppose to get information. How am I to know if there is an issue when nothing is provided online except “pending”and I cannot talk to a single person. I have worked over 30yrs and when I need assistance so I can pay bills, I am not able to get it.

    1. I can understand your situation. If you’re not in a position to visit an office, I suggest you work your way through various phone numbers.

    2. I too have been trying to call for the past three weeks and I get stuck in a never ending loop of automated messaging. I never get an agent. What is happening!?

    3. lCall your local state representative. I had to. They moved quickly after that. They owed me almost 2,000 dollars by the time it was settled.

      1. I’ve gone to my local center and I was told that the only thing they can do is send an email asking them to make my claim a priority. Still nothing! I am on 7 weeks PENDING, I have been successfully evicted as of Nov 30th for non payment of rent, which is caused by the Commonwealth of Massachusetts. I am not able to search for an apartment because I cannot put a deposit on anything. I have a medical disability and cannot pick up my meds. I have not purchased groceries in 7 weeks, also cannot go to job interviews because I can’t pay for gas. Can’t continue to go to the local center, because I do not have funds for the parking meters. And soon enough my internet and phone will be shut off for non payment. Then I will become ineligible for future benefits because I’ll have no way to claim my weekly benefits. Vicious frustrating circle!!

        1. I’m so sorry for all you’re going through- it’s awful! I sent in a handwritten letter about the need for the agency to understand we are human beings. No one replied.

          SNAP assistance should help you very quickly to get some food- other than that I’m not sure what options are “out there”. Good luck!

      2. Sherry,
        Thank you for the advice. I reached out to my state rep this morning and received a response within 30 minutes. She has already contacted DUA and I am expecting a call today and my case has been made a priority.

        I reached for myself and of you that are experiencing the same problems. My state rep is appalled by their process.

        Look up who the state representative is for your city or town and send an email sharing your frustrations. Trust me it will get handled.

        Thanks again Sherry!

  23. I filled out a top application a month ago around my 15th week because it says you have to submit before 20 weeks. I called after 4 weeks and they said my top application was submitted on the on the 30th which would make my 20th week and i would have to wait 4 weeks for a decision. This now puts me at 8 weeks even though it says will take up to 4 weeks. Why would my submit date be a month after i sent it in? Also suppose to start school tomorrow not really sure what to do because if im not receiving unemployment than i cant attend school. Im afraid to start and lose it. What do you suggest?

    1. Peter,

      UI benefits are offered to claimants who’re able and available for work. If the schooling hampers your prospect of working a full-time job, you might not continue to be eligible.

      1. I was under the impression that a “top” application extended your benefits while you attended a training program to ensure job placement?

  24. Can’t find my accurate job description in the list that is given on the web application. Can’t get through the telephone loop system to get help with job description over the phone. I need to file my claim. Any suggestions, thanks!

  25. I’ve been waiting 3 months now and nothing. I have 9 weeks plus the waiting week, and have since returned to work, but really need the money I’m owed. Can’t get anyone on the phone and it is annoying. Can they help us at the career centers that are listed on the UI website, or do you have to go to the main office in downtown Boston?

      1. I went to one location off their list and they told me that the only place that could help me was the office in downtown Boston. So I’ll be going to Boston later this week.

        Thanks for the tip.

  26. Sam, How long is the process time for unemployment? My claim is 6 weeks old and is still waiting for an adjuster to update my information. Please have this completed asap. I would love to hear from you. CLAIMANT ID:   10578286

    1. Bethany,

      It should not take 6 weeks for sure unless they keep you informed about a possible delay. Please reach out to the Unemployment Office for an update.

      1. I have- they are not available. This is painful- what can you do to expedite this process? They said everything is fine and to wait….CLAIMANT ID: 10578286

        1. Bethany,

          Please note this is a private forum and we do not have access to your claim. Please reach out to the Unemployment Office.

      2. I have applied and I have not heard anything back I am getting kind of sick of it because I’m also raising my grandson was only 6 months old I need somebody to get back to me and every time I call on the line it does not give me an option to leave a message or to speak to anybody

        1. Belinda,

          I can understand your situation. Please try calling the phone during off-peak hours and also consider visiting an office in the vicinity if that’s convenient.

  27. I no longer have the email address from 25 years ago when I applied years ago. And when I try and put the city I was born in, it says I’m wrong. Need to file a new claim how do I get past this pre-recorded loop

      1. Sorry Sam, but your advice about calling the Claims Center for assistance is nonsense. My brother has been trying to do that for two weeks, to no avail. He puts in the 1st 4 letters of the city he was born and the system says it’s wrong. How stupid is that? He can’t get through to ANYONE – claims center or otherwise since he cannot get through this question. Now what?

        1. Gail,

          I can understand your situation. In that case, the best option would be to consider visiting an office in the vicinity.

  28. i am so stressed out i have the same question, applied june27.2019 it’s aug 13 and my case is still pending i’ve been told so many times that they’re 6-8 weeks behind , alas all 8 checks( including 0.00 for the waiting period week are on hold, does anyone know who i can ask for at the teleclaim center to get an adjuster to take my case? i never heard of unemployment adjusters doing one case at a time , seems inefficient at best,

    1. I had the same issue filed my claim in June 2019. I just got everything resolved in August. If there are multiple pending issues you will definetley be waiting. Inform them you would like to have it escalated. You have every right. That’s what I did and an adjuster was assigned right away.

    2. I’m having same issue and now I can’t get a rep on the phone. I keep getting the auto line info only. Applied july2 and nothing yet.

  29. Can I get the list of questions I listen to when I call each week to apply for unemployment? Questions I listen to on the phone. I couldn’t understand one question and was denied completion. I’m 68 years old and it would be easier to read it and listen to it at the same time. Please help.
    Richard Laliberte
    40 Monroe St
    Pawtucket, RI 02861
    401-617-0755

  30. cant get thru because agent gave me a mispelled password…I need unemployment to call me…can’t move thru website or get thru phone….help!

    1. Felicia,

      You should be able to fix it with a phone call to the Claims Office. Please call them right away and report the issue.

      1. Sam,
        I don’t think you are understanding our comments here. WE CANNOT GET THROUGH TO ANY OF THE DEPARTMENTS VIA PHONE!!!! EVER!!!
        AT the end of the message stating “all reps are busy, if you would like a call back please enter a time to be called back” every time slot is either :00 or :30. NO SLOTS ARE EVER AVAILABLE then they hang up on you. Maybe the State Rep would be interested in hearing from all of us. Maybe we should start a petition to CHANGE this frustrating process. It’s bad enough that we get put in an unexpected position of losing our job / income, worse when we cannot get help from the people who are supposed to help us.

    2. There’s really only
      Only day you can call and have a chance of getting through, depending on your social:
      If the last digit of your Social Security Number is: TeleClaim is:
      0, 1 Monday
      2, 3 Tuesday
      4, 5, 6 Wednesday
      7, 8, 9 Thursday
      Any last digit Friday

      Once you enter your social, if it isn’t your day to call the line will just disconnect. Friday anyone call call- and does. So you won’t through that day. You basically have to start on your day the second they open and often times they are already maxed out. Good luck everyone. It’s the most stressful and infuriating system. Don’t forget your deep breathing!

  31. How can I reset my “Forgot Password” phone number. No longer have that number so unable to receive a text to verify.

  32. Have been unable to get through to the Telecenter or to schedule a callback for three days, says it’s maxed out at 8:30.
    Anyone else?

    1. Nope. Never. I keep getting terminated. And it takes forever to get through to even enter your SSN. Absolutely horrible service.

  33. I started my claim a month ago. The company i worked for shut down. I filled out the questionnaire and misunderstood the question “discharged” when i should i have checked off “laid off”. I called and spoke to someone and they said someone needs to review the case. Even the random lady i got on the phone had heard of the company shutdown said there was alot of claims from there i dont understand why she wasnt able to just change it. All my fellow employees have been getting paid and now im stuck waiting months.How long does it take for someone to review my case?

    1. Tony,

      It’s better if you call the office again to get a sense of the turnaround time. Make sure to chase at regular intervals until a decision is made.

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