Massachusetts Unemployment Phone Numbers

The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers.

If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. Adhering to this schedule you will be provided help in a timely manner.

If the last digit of your Social Security Number is: Assigned Day to Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

TeleClaim Services:

You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.

TeleClaim Center Hours:

Regular Hours: Monday to Friday: 8:30am – 4:30pm

Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only

Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.

Shorter waiting times can be expected later in the week.

  1. i am so stressed out i have the same question, applied june27.2019 it’s aug 13 and my case is still pending i’ve been told so many times that they’re 6-8 weeks behind , alas all 8 checks( including 0.00 for the waiting period week are on hold, does anyone know who i can ask for at the teleclaim center to get an adjuster to take my case? i never heard of unemployment adjusters doing one case at a time , seems inefficient at best,

    1. I had the same issue filed my claim in June 2019. I just got everything resolved in August. If there are multiple pending issues you will definetley be waiting. Inform them you would like to have it escalated. You have every right. That’s what I did and an adjuster was assigned right away.

    2. I’m having same issue and now I can’t get a rep on the phone. I keep getting the auto line info only. Applied july2 and nothing yet.

  2. Can I get the list of questions I listen to when I call each week to apply for unemployment? Questions I listen to on the phone. I couldn’t understand one question and was denied completion. I’m 68 years old and it would be easier to read it and listen to it at the same time. Please help.
    Richard Laliberte
    40 Monroe St
    Pawtucket, RI 02861

  3. cant get thru because agent gave me a mispelled password…I need unemployment to call me…can’t move thru website or get thru phone….help!

    1. Felicia,

      You should be able to fix it with a phone call to the Claims Office. Please call them right away and report the issue.

  4. How can I reset my “Forgot Password” phone number. No longer have that number so unable to receive a text to verify.

  5. Have been unable to get through to the Telecenter or to schedule a callback for three days, says it’s maxed out at 8:30.
    Anyone else?

    1. Nope. Never. I keep getting terminated. And it takes forever to get through to even enter your SSN. Absolutely horrible service.

  6. I started my claim a month ago. The company i worked for shut down. I filled out the questionnaire and misunderstood the question “discharged” when i should i have checked off “laid off”. I called and spoke to someone and they said someone needs to review the case. Even the random lady i got on the phone had heard of the company shutdown said there was alot of claims from there i dont understand why she wasnt able to just change it. All my fellow employees have been getting paid and now im stuck waiting months.How long does it take for someone to review my case?

    1. Tony,

      It’s better if you call the office again to get a sense of the turnaround time. Make sure to chase at regular intervals until a decision is made.

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