Michigan Unemployment Phone Numbers
When it comes to unemployment claims, it’s common to have questions or need assistance when applying for benefits and certifying biweekly. Fortunately, Michigan UIA staff are standing by, waiting for your phone call.
Michigan Unemployment Phone Numbers
|UI Customer Service Line||1-866-500-0017|
|UI Customer Service Line TTY Users||1-866-366-0004|
|Filing Claims - Cantonese||1-800-547-3506|
|Fraud Hotline||Report Fraud|
|Work Search Report Submission||Fax: 1-517-636-0427|
|Overpayment Collection Unit||1-800-638-6372|
|File an Appeal||Protests & Appeals|
Information to have before you call
If you are looking to file a claim for Michigan unemployment benefits, you will need to gather a few things before calling the unemployment office.
For your initial application, you will need:
- Social Security Number (SSN)
- Driver’s License or State ID
- Full legal name
- Mailing address
- Phone number
- Date of birth (DOB)
If you’re applying for the first time over the phone, you will also need 18 months of work history information including wages earned and employer information. Your wage information can be found on payroll forms like your W-2 or paycheck stubs.
Employer information includes the name of the business, address, and contact information. If you can locate the FEIN and EAN of these employers, that will speed up your application process. These numbers can be found on your W-2 in addition to your gross wages. You will also need to explain the reason for your termination or separation at each workplace.
If you are calling in to file your biweekly certification, you will need to report any earned income as well as your work search activities. For this reason and for resolving customer service issues, you will also need your Michigan Identification Number (MIN). This number is provided with all correspondence from the Michigan Department of Labor and Opportunity. This is the number you should use instead of your Social Security Number, for security reasons.
If you are going to use a phone for certification, you will need to also set up a PIN or Personal Identification Number. This 4 digit number cannot include identical digits or sequential numbers. If you forget or need to reset your pin, you can contact the unemployment office.
What is MARVIN?
MARVIN stands for Michigan’s Automated Response Voice Interactive Network. It allows you to file your certification over the phone. All you need to use MARVIN are your Social Security number and your PIN. You can call MARVIN toll free at 1-866-638-3993, Monday – Friday, between the hours of 8:00 AM – 4:30 PM.
There are a few reasons why someone may not need to use MARVIN, such as being in an approved training or vocational rehabilitation program, claiming a flexible week, or being self employed and submitting a profit and loss statement. Contact the unemployment office at 1-866-500-0017 directly if these reasons apply to you, or if you are unsure of how to use MARVIN. Remember that you can also file benefits online using the MiWAM portal.
Schedule for Contacting MARVIN
The schedule for calling MARVIN is based on the last two digits of your Social Security number.
|Last 2 digits of SSN||Day of the Week||Eastern Standard Time|
|00-15||Monday||8 am - 12:30 pm|
|16-33||Monday||12:30 pm - 4:30 pm|
|34-48||Tuesday||8 am - 12:30 pm|
|49-66||Tuesday||12:30 pm - 4:30 pm|
|67-81||Wednesday||8 am - 12:30 pm|
|82-99||Wednesday||12:30 pm - 4:30 pm|
If callers cannot get through to MARVIN (Michigan’s Automated Response Voice Interactive Network) at their appointed day and time, they can call MARVIN on Thursday or Friday any time between 8:00 a.m. and 4:30 p.m.
Michigan Unemployment Phone Numbers and Services
Unemployment Insurance Customer Service Line
Claimants of UI benefits can dial 1-866-500-0017, Monday through Friday, between the hours of 8:00 AM and 5:00 PM. Employers need to call a different number: 1-855-484-2636. Agents are available on this line Monday through Friday, between the hours of 8:00 AM and 5:00 PM.
If you need someone who speaks Spanish, wait until you hear that option, in Spanish. If the operator determines you need a translator for a different language, they will connect you to one for further assistance. Hearing impaired individuals should access TTY services at 1-866-366-0004.
Scheduling a phone appointment
You can schedule an appointment online by filling out a request form. The date and time will be assigned to you, and it’s important to show up on time.
You can fax the unemployment office by sending documents to 517-636-0427. Fax appeals specifically to 616-356-0739. Be sure to include your name, MIN (Michigan Identification Number), signature, and date on everything you send.
For questions about a benefit overpayment (if applicable) contact the Benefit Overpayment Collection Unit by calling 1-866-500-0017. Hearing impaired customers who need TTY should call 1-866-366-0004. If you did not receive the correct amount of compensation, you can use the Michigan unemployment calculator to estimate your weekly benefit amount.
If your overpayment is potentially connected with a bankruptcy (and you can’t repay it), you may consider calling the Bankruptcy and FOC Unit at 1-866-500-0017. Note that TTY customers should call 1-866-366-0004.