To find out all about Coronavirus-related unemployment benefits     

Michigan Unemployment Phone Numbers

Once you become jobless you can file a new claim or reopen an existing claim for benefits by calling special toll-free telephone number at 1-866-500-0017. You can call and file by using a touch-tone telephone from anywhere in the USA or Canada. For TTY callers, use 1-866-366-0004.

The scheduled time for filing by phone is based on the last two digits of your Social Security number. Workers who are unable to call on their appointed day and time can dial the toll-free number anytime between 8:00 a.m. and 4:30 p.m. Eastern time on Thursday or Friday of the same week.

MARVIN’s Telephone Number

To phone in your biweekly claim or ask questions about your claim use MARVIN’s statewide, toll-free telephone number 1-866-638-3993.

Note: If during your call to MARVIN there is background noise, static on the line, or if you’re using a cellular phone and have a bad connection, you may need to hang up and call back on a touch-tone or tone/pulse telephone. These sounds may obstruct with your communicating with MARVIN.

Schedule for Contacting MARVIN whether by Telephone or Online

Time Monday Tuesday Wednesday
8:00 – 9:00 AM 00-01-02-03 34-35-36 67-68-69
9:00 – 10:00 04-05-06 37-38-39 70-71-72
10:00 – 11:00 07-08-09 40-41-42 73-74-75
11:00 – 12:00 10-11-12 43-44-45 76-77-78
12:00 NOON – 1:00 PM 13-14-15 46-47-48 79-80-81
1:00 – 2:00 16-17-18 49-50-51 82-83-84
2:00 – 3:00 19-20-21 52-53-54 85-86-87
3:00 – 4:00 22-23-24 55-56-57 88-89-90
4:00 – 5:00 25-26-27 58-59-60 91-92-93
5:00 – 6:00 28-29-30 61-62-63 94-95-96
6:00 – 7:00 PM 31-32-33 64-65-66 97-98-99

If callers cannot get through to MARVIN (Michigan’s Automated Response Voice Interactive Network) at their appointed day and time, they can call MARVIN or use MARVIN Online on Thursday or Friday any time between 7:00 a.m. and 7:00 p.m.

  1. I need to talk to someone at the agency. I keep getting this, “Open Non-Monetary Issue” for the past 7 weeks. I’ve called my HR and they are not contesting anything. I resubmitted claims numerous times, but to no avail. I can’t call to find out the hold up. Please can someone help?

  2. I have done everything that i could possibly do, i tried faxing,mailing and emailing my documents, i visited the office but it was closed, i tried calling the toll free number over 200 times and i have now received a processed-pending payment for the two weeks before and for the next two weeks i have a stop payment indicator, what am i suppposed to do?

    1. Tenzing,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  3. I am a victim of religious discrimination and have recently been fired for my beliefs. I NEED to talk to an agent or supervisor but no one is answering phone calls or Live Chat attempts. I’ve sent multiple emails and not one has been replied to.

    1. Alan,

      I can understand your situation. There will be a delay in processing your application/response due to the pendency. If they deny on irrelevant grounds, you can file an “appeal”.

      1. I can’t get ahold of anyone to help for filling, Everytime I try to file something goes wrong. I need to talk to someone but NO ONE IS ANSWERING PNONES. I can’t even leave a message.

        1. Krista,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    1. There are no people to answer any questions. Too many issues with the unemployment system. Waiting for answers to several questions as well.

  4. Someone please HELP ME! I became unemployment very early on in this whole ordeal (middle February) and was given a monetary determination on March 8, then answered a question(based on an answer that had already been provided) and received a redetermination of the exact same amount on March 9. That was over two months ago. Almost 9 weeks. During this time, I have had my MIWAM account access locked out and never once have I even logged in. Why? Because someone fraudulently tried to use my SSN to file a claim. Well when the lady cleared up that issue up, she didn’t remove the lock on my account. And now, that lovely woman is gone, vanished into the ether. But since that time, I have called the MARVIN number on my appointed days. At the end of the recording it tells me I hav e answered all the questions and that my answers have been recorded and that there are additional questions pending that I can answer in MIWAM the next business day. But I can’t log in to MIWAM, and no one answers my phone calls, faxes, emails, nothing. I just moved here and have gone through three whole months of living expenses and have literally not a penny to my name. Where do I turn?

    1. Dan,

      I can understand your situation. All we can ask you to do is be patient and keep checking the account status at regular intervals.

    2. When I submitted my claims for the 2week period on 6/8/2020, I got a response for fraud. I’ve sent UIA my identification of social security card, driver’s license and birth certificate on 3 different dates (5/27 thru miwam, 6/4 by fax showing it was sent and received fine and by responding to an alert on miwam on 6/5). I’ve gotten no responses. I just filed a new claim for 2 weeks this past Monday, 6/8. Now this fraud. I need some help I am Joseph Jones.

        1. Where it says verify identity. I go there add my ID card under option B and my SS card under C. Then summit it and keep getting a email back saying they weren’t able to verify. And help would be great.

    3. Such a shame, all the money the state of Michigan take in that they won’t hire live people to answer the phone to help people. Why have a 866 500 0017 number when there is no one to talk to. Michigan unemployment agency sucks- no help! I need my money now!

  5. I made a mistake on my claim by miss reading a question,I worked for a staffing firm last year, and was hired into the company they place me at. I put on working full time and gave them last day I worked for them before being transfer over to the company. Now I am not being paid and have spent 3 days on the phone to only be hung up on. I need help I have a child in the house.

    1. I’m trying to send important documents through my Email…I would like to know the Email to Michigan unemployment office to submit my papers..Thank you Mary Stewart

        1. I submitted my identity information on the 3rd of june and it still says pending. I also faxed the information.

        2. Shawn,

          Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

    2. Im out of work due to covid-19 i worked at nusing home im locked out my account and can’t get back ir no response im out of money what can i do please dont say call

      1. Toya,

        Unfortunately, you will have to try calling the Unemployment Office during non-peak hours or find answers to your question on the department’s website.

  6. My husband is laid off and we were filling online. His account got DISABLED. Now the only way he can do it is to call. We can not get to a person at all. We have called this morning 102x in 20 min. This is ridiculous. All we need is someone to really clear his online account so we can start over. Is these a phone number that we can call to task to a person that can do this for us. And not the 500 number?

    1. Darci,

      Please wait for a couple of days for the authorities to change the system in line with the recent announcements.

    2. Same here. I’ve been trying to get ahold of someone for 2 weeks. Can’t file because no body answers the phone. Every time I call I get disconnected right after I select english.

  7. Need an access code to continue my claim. I have been calling the number provided for 3 days straight day and night and cannot get a live person. Being referred to the web sight is no help. Our local Unemployment office is closed due to virus so visiting it is not an option. How am I to continue with filing my claim when I cannot obtain an access code or speak to a representative.

      1. Haven’t received my last check direct deposit as of Friday May 22 two weeks ago on the 10 th you tried two deposit my unemployment check twice so you reverses one of them Good. I did you receive a dollar amount of my certification said two-3 business day

      2. I can not get the authorization code sent to my phone and whenever I call the number I get hung up on after selecting 1 for English. This is ridiculous.

  8. I need a access code in order to finish signing up online and the number it gives me to call is not working. I need a way to get ahold of someone so I can get an access code so I can finish signing up please!

    1. Brandon,

      There might not be anyone available to answer your call. Please try doing it again online at regular intervals.

      1. Sam,
        You cannot receive an access code online, you have to call. That is the problem. None of us can get an access code to continue our unemployment claim, yet no of us can get through on the phone to get an access code!!

  9. I dont know why all the numbers are not working for michigan but if thats the case they should at least have a online chat to talk to a representative, I’ve been waiting for 3 days to file a claim but cant because im missing information i can only get from a representative and the best help they have that works is leaving a comment this makes no sense.

    1. The state of MI UIA is intentionally preventing citizens from filling for unemployment and the covid19 extension. They are disabling messaging and refusing calls. The extension order was clear. They are to simply add 6 weeks to benefit periods but they are saying in response that they are waiting for further guidance as they disable the contact functions on their website. What a major failure and those responsible will be held accountable.

  10. I am a honorably discharged Veteran (2013). I moved to Michigan. I filed for unemployment and looked for a job. As this was a first time for me, I made sure to do everything I was asked to do. I went to job interviews, applied… the whole deal. I collected a total of $2,172 in benefits. It was determined that I was missing some paperwork and my benefits were to be cancelled unless I could bring in some paperwork (it was in the middle of a snowstorm and I am from the south… this wasn’t happening)… so my benefits were cancelled. I wasn’t able to find a job, because there were not many job prospects and I didn’t have very many job skills outside of the military.
    Now, I received a letter (11 March 2020) stating that I owe all of those benefits PLUS an additional $1,086 in interest. I moved to Texas to work because I couldn’t find a job in Michigan. I have been a teacher since the end of 2014. I am not sure why they are wanting these benefits back, I mean I guess I could pay them back if Michigan was so desperate that they needed that money back… but I can’t get a hold of anyone to ask any questions to. I tried to log into my old account, but I need an access code, which I have to talk to someone to get, but I can’t get an actual person on the phone. What i can’t afford at this point is my already tiny paycheck garnished, so I am honestly trying to take care of this, but no one is making this easy.

    1. Laura,

      I can understand your situation. You can ask for an adjudicator to file an “Appeal”. Please note reaching out to the authorities may be an issue due to limited/no staffing (COVID-19).

  11. I don’t appreciate anyone ever answering the phones at the unemployment office. I was on unemployment in 2013. I now apparently owe the IRS $1,500 because you did not take taxes out of my unemployment. I am seriously aggravated with this situation. I’ve left messages, emails. I’m over it.

    1. Markie,

      I can understand your situation. Please note this is a private website and we do not have any links with the Unemployment Office. Since this situation seems to be getting out of hand, I suggest you consider the option of visiting an Office in the vicinity.

        1. Tyreese,

          Please reach out to the Unemployment Office for clarification and decide if you want to apply accordingly.

      1. All offices are closed to the public, appointment only. No one is answering any numbers, I’ve tried 4. Their website isn’t working, not even a help section. My daughter just got an email from work, schools closed 2 more weeks. We’re all frustrated, to say the least. We are staying home, 3 adults 1 toddler, not panicking or hoarding. Everything non essential is closed, we get that, we’ll live. When we do need to go out to buy essential, what money does she use?! Oh by the way her food stamp just got canceled, 3 days after she went to MDHHS to tell them she’s temporarily laid off. Seems to me a HUGE right hand left hand issue, not just Michigan either.

        1. Jeannine,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

        2. You guys have me locked out of my account. You sent me money according to marvin Tuesday, Its now Thursday and it still isnt in there. I cant enail you bc you have me locked out, no it dosent unlock after 30 mins. I cant get through to your number and like you said I cant go in with out a appointment which I have to call the 0017 number to do. This is extremely important, I’ve been laid off since February i dont know where else to try and get ahold of you

    2. How do I talk to a live person at unemployment office. It’s a 45 min. Drive to the nearest official and I have questions

        1. Is there a number that I can talk to someone about filling for unemployment I have called all day today and it’s saying we can not take your call as we have a heavy call line and then they hang up. I need to file on the phone as for some reason I can not log into my account it’s been years since I filed and it even says to call to talk to someone how can I call when no one will pick up to help me!

  12. I’ve called the number repeatedly, spent 30-45 min on phone only to be disconnected. Tried applying online but social and birthdate don’t match their records. Going on 3 weeks. Is the only open office in Lansing? An hour drive?

    1. I’ve been trying to get this unemployment done for weeks now, but every time I call it hangs up on me. All I need to do is talk to someone to check my claim and to get a new password. This is getting frustrating now. No matter what time I have called I get issues…I just need help!!! Please!!!

      1. Kristina,

        We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here

        Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

        1. I did the website thing need to speak to person ..just like all these people that are prob out of $ and wit’s or herein people say check the website.thx but you not helping matters we have all been told to go online

        2. Ken,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  13. I cannot access MIWAM. It states the SS# already belongs to a different user. I could use some help in rectifying this issue. Any suggestions? I plan on visiting the Saginaw location tomorrow if this cannot be solved.

  14. Been reading many questions and very vague replies. What I’m seeing most is that nobody can get through to anybody working for your agency’s. Can ya give me a response to that and don’t call me asking for information if I can’t call you back and nobody answers and told to call back later and get the same response on every call.

  15. I received a call from Debra from theSaginaw office stating she needed info on my separation from my employer. She wanted a call within 48 hours however every time I call it instantly goes to busy tone and you call the questions line you always get the same response of being overloaded and call back…which you get the same response. Now the ironic thing is I’m looking for a job and you obviously need more help so hire me and I won’t have to call and be told to call back later

    1. Greg,

      We’re a private forum and would not be able to convey your message to the agency. You will find alternate phone numbers on the website of the agency. Also, consider the option of visiting an office in the vicinity.

  16. I need to have the security question where were you born reset so I can get back on Marvin So can you have someone reset my pass word

    1. Diane,

      Please note this is a private forum. For password reset and other related questions, please call the Claims Center at the phone numbers provided or check online.

    2. I know that this is a very busy time and alot going on i really need to speak to customer service regarding my unemployment claim. Ive been calling for over a week and sent mupltiple messages. Everytime i call it hangs up on me when i press the option i need. I dont want to recertify and mess my claim up until i get help please

      1. Robert,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can also post your question here.

  17. Why can you no longer leave a message for a call back. You can never get thru to ask a question! I just need to know if I work 22 hours a week do I qualify for benefits if I am laid off?

    1. Linda,

      Please note this is a private forum. If the hours have been reduced involuntarily, you can be eligible for partial UI benefits.

  18. I called marvin October 25,2017 to receive my benefits…I answered all the questions correctly..marvin told me I would receive benefits the next business day…I have not received payment yet

  19. Someone put fraudulent unemployment claim in my name. My employer contacted me to let me know. All my personal info is on the form. What do I do now?

    1. Please report it immediately to the Unemployment Office by calling them. There would be a detailed investigation carried out.

  20. well this has been fun, three times now I have tried to talk with someone over the past two weeks about benefits. since your online system will not allow me to register. All three times I have been on hold for an hour and a half and hung up on. ANY other company that operated like this would be out of business. I haven’t tried to collect unemployment in over 20 years. feel like a victim all over again. thanks

    1. I am sorry to hear about your struggle to get through.

      Please note this is a private forum and we do not hold any association with the Labor authorities. Try calling during off-peak hours or visit the nearest office for an update.

  21. My Wife was assessed a $21,000 unemployment benefits penalty and she didn’t receive one unemployment check. The State has since taken our Tax Return and we can’t get through on any phone number to talk to a real person. Their is obviously a glitch is the States system. We need to get this resolved! What do we do?

    1. Im curious if im eligible for underemployment benefits. I was working an average of 35-40 hours a week plus commission I decided to drop down my position to just cashier from assistant manager I was told my hours and pay would not change I would just lose commission I agreeed . Now my hours are down to 25 hours a week and no commission I agreed to lose commission but not hours can I still collect?

      1. You can apply for partial UI benefits for reduction in the standard hours.

        Please speak to the Unemployment Office.

    2. My husband probably going to get serious issue like your wife too. What did you guys do after then? The state system is really a joke, I just cannot believe what happened. This can cause people suicide!!!

  22. I was asked to certify today after a two week lay-off that occurs each year during Christmas. I provided a return to work date of 01/11/2016. Due to this I did not need to register according to the letter I received but it still said that I needed to no later than the 9th if I did not return to work?? I went back to work on the 11th but my certification for those two weeks stated 0 for the payout?? I tried to call the number is always busy, does anyone even work here or is the Michigan UIA just a oversized answering machine that wont take any calls?

    1. Not sure who advised you to certify for temp. time off from work. We do not have any information on your claim status since we’re not associated with the labor authorities in your state.

      Please try their numbers during off peak hours like afternoons.

  23. how do i get in contact with a unemployment representative when every time i call, even trying for an hour straight it says to call back?

  24. I filed for in December when laid -off. I have a claim # 3181715-0 and received a debit card. You required verification from MiTalent and I faxed that info on 2/17 and again on 2/19/2014. I can not get through on the phone. You always say you are busy to try again later. When can I expect to receive funds on my debit card?

    1. Please note that we are not a govt. organisation and do not have claim specific information. You must continue following up with the claims center by phone.

    1. If you were employed before or looking for employment, please consider applying for benefits.Remember,you should be willing and ready to accept any suitable employment.

  25. I filed for benefits November 20th .I have not received anything … everytime I call 8665000017 it’s claiming to be that noone can answer the call because all the representative are claiming to be busy for the last past 3 weeks…. can you please provide resolution yo my claim… what is the hold up regarding my claim

  26. I was asked to part-ways with the co, I worked for for 3 months, right before my 90 days I think. I do not agree of course with the explanation that I was not meeting the job requirements. Can I collect employment…even though I was let go right before 90 days?! I was an hourly worker, 10 hour paid weekly, How do I find out if I qualify.

  27. I applied for unemployment and got denied I yesterday. I was let go of my job yesterday. I need to know the reason for denial and what ate next steps. I tried calling several time and could not get through.

  28. I got approved for unemployment 7/21/13. And i’ve been calling in marvin and filling out my job search sheet….but still have not got a payment!!? I dont understand

Leave a Reply

Your email address will not be published. Required fields are marked *

Please answer a simple Math question: *