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Michigan Unemployment Phone Numbers

Once you become jobless you can file a new claim or reopen an existing claim for benefits by calling special toll-free telephone number at 1-866-500-0017. You can call and file by using a touch-tone telephone from anywhere in the USA or Canada. For TTY callers, use 1-866-366-0004.

The scheduled time for filing by phone is based on the last two digits of your Social Security number. Workers who are unable to call on their appointed day and time can dial the toll-free number anytime between 8:00 a.m. and 4:30 p.m. Eastern time on Thursday or Friday of the same week.

MARVIN’s Telephone Number

To phone in your biweekly claim or ask questions about your claim use MARVIN’s statewide, toll-free telephone number 1-866-638-3993.

Note: If during your call to MARVIN there is background noise, static on the line, or if you’re using a cellular phone and have a bad connection, you may need to hang up and call back on a touch-tone or tone/pulse telephone. These sounds may obstruct with your communicating with MARVIN.

Schedule for Contacting MARVIN whether by Telephone or Online

Time Monday Tuesday Wednesday
8:00 – 9:00 AM 00-01-02-03 34-35-36 67-68-69
9:00 – 10:00 04-05-06 37-38-39 70-71-72
10:00 – 11:00 07-08-09 40-41-42 73-74-75
11:00 – 12:00 10-11-12 43-44-45 76-77-78
12:00 NOON – 1:00 PM 13-14-15 46-47-48 79-80-81
1:00 – 2:00 16-17-18 49-50-51 82-83-84
2:00 – 3:00 19-20-21 52-53-54 85-86-87
3:00 – 4:00 22-23-24 55-56-57 88-89-90
4:00 – 5:00 25-26-27 58-59-60 91-92-93
5:00 – 6:00 28-29-30 61-62-63 94-95-96
6:00 – 7:00 PM 31-32-33 64-65-66 97-98-99

If callers cannot get through to MARVIN (Michigan’s Automated Response Voice Interactive Network) at their appointed day and time, they can call MARVIN or use MARVIN Online on Thursday or Friday any time between 7:00 a.m. and 7:00 p.m.

  1. My husband is laid off and we were filling online. His account got DISABLED. Now the only way he can do it is to call. We can not get to a person at all. We have called this morning 102x in 20 min. This is ridiculous. All we need is someone to really clear his online account so we can start over. Is these a phone number that we can call to task to a person that can do this for us. And not the 500 number?

    1. Darci,

      Please wait for a couple of days for the authorities to change the system in line with the recent announcements.

  2. Need an access code to continue my claim. I have been calling the number provided for 3 days straight day and night and cannot get a live person. Being referred to the web sight is no help. Our local Unemployment office is closed due to virus so visiting it is not an option. How am I to continue with filing my claim when I cannot obtain an access code or speak to a representative.

  3. I need a access code in order to finish signing up online and the number it gives me to call is not working. I need a way to get ahold of someone so I can get an access code so I can finish signing up please!

    1. Brandon,

      There might not be anyone available to answer your call. Please try doing it again online at regular intervals.

  4. I dont know why all the numbers are not working for michigan but if thats the case they should at least have a online chat to talk to a representative, I’ve been waiting for 3 days to file a claim but cant because im missing information i can only get from a representative and the best help they have that works is leaving a comment this makes no sense.

    1. The state of MI UIA is intentionally preventing citizens from filling for unemployment and the covid19 extension. They are disabling messaging and refusing calls. The extension order was clear. They are to simply add 6 weeks to benefit periods but they are saying in response that they are waiting for further guidance as they disable the contact functions on their website. What a major failure and those responsible will be held accountable.

  5. I am a honorably discharged Veteran (2013). I moved to Michigan. I filed for unemployment and looked for a job. As this was a first time for me, I made sure to do everything I was asked to do. I went to job interviews, applied… the whole deal. I collected a total of $2,172 in benefits. It was determined that I was missing some paperwork and my benefits were to be cancelled unless I could bring in some paperwork (it was in the middle of a snowstorm and I am from the south… this wasn’t happening)… so my benefits were cancelled. I wasn’t able to find a job, because there were not many job prospects and I didn’t have very many job skills outside of the military.
    Now, I received a letter (11 March 2020) stating that I owe all of those benefits PLUS an additional $1,086 in interest. I moved to Texas to work because I couldn’t find a job in Michigan. I have been a teacher since the end of 2014. I am not sure why they are wanting these benefits back, I mean I guess I could pay them back if Michigan was so desperate that they needed that money back… but I can’t get a hold of anyone to ask any questions to. I tried to log into my old account, but I need an access code, which I have to talk to someone to get, but I can’t get an actual person on the phone. What i can’t afford at this point is my already tiny paycheck garnished, so I am honestly trying to take care of this, but no one is making this easy.

    1. Laura,

      I can understand your situation. You can ask for an adjudicator to file an “Appeal”. Please note reaching out to the authorities may be an issue due to limited/no staffing (COVID-19).

  6. I don’t appreciate anyone ever answering the phones at the unemployment office. I was on unemployment in 2013. I now apparently owe the IRS $1,500 because you did not take taxes out of my unemployment. I am seriously aggravated with this situation. I’ve left messages, emails. I’m over it.

    1. Markie,

      I can understand your situation. Please note this is a private website and we do not have any links with the Unemployment Office. Since this situation seems to be getting out of hand, I suggest you consider the option of visiting an Office in the vicinity.

        1. Tyreese,

          Please reach out to the Unemployment Office for clarification and decide if you want to apply accordingly.

      1. All offices are closed to the public, appointment only. No one is answering any numbers, I’ve tried 4. Their website isn’t working, not even a help section. My daughter just got an email from work, schools closed 2 more weeks. We’re all frustrated, to say the least. We are staying home, 3 adults 1 toddler, not panicking or hoarding. Everything non essential is closed, we get that, we’ll live. When we do need to go out to buy essential, what money does she use?! Oh by the way her food stamp just got canceled, 3 days after she went to MDHHS to tell them she’s temporarily laid off. Seems to me a HUGE right hand left hand issue, not just Michigan either.
        HELP
        PLEASE

        1. Jeannine,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

        2. You guys have me locked out of my account. You sent me money according to marvin Tuesday, Its now Thursday and it still isnt in there. I cant enail you bc you have me locked out, no it dosent unlock after 30 mins. I cant get through to your number and like you said I cant go in with out a appointment which I have to call the 0017 number to do. This is extremely important, I’ve been laid off since February i dont know where else to try and get ahold of you

    2. How do I talk to a live person at unemployment office. It’s a 45 min. Drive to the nearest official and I have questions

        1. Is there a number that I can talk to someone about filling for unemployment I have called all day today and it’s saying we can not take your call as we have a heavy call line and then they hang up. I need to file on the phone as for some reason I can not log into my account it’s been years since I filed and it even says to call to talk to someone how can I call when no one will pick up to help me!

  7. I’ve called the number repeatedly, spent 30-45 min on phone only to be disconnected. Tried applying online but social and birthdate don’t match their records. Going on 3 weeks. Is the only open office in Lansing? An hour drive?

    1. I’ve been trying to get this unemployment done for weeks now, but every time I call it hangs up on me. All I need to do is talk to someone to check my claim and to get a new password. This is getting frustrating now. No matter what time I have called I get issues…I just need help!!! Please!!!

      1. Kristina,

        We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly. Please read more about the situation here https://fileunemployment.org/coronavirus/

        Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  8. I cannot access MIWAM. It states the SS# already belongs to a different user. I could use some help in rectifying this issue. Any suggestions? I plan on visiting the Saginaw location tomorrow if this cannot be solved.

  9. Been reading many questions and very vague replies. What I’m seeing most is that nobody can get through to anybody working for your agency’s. Can ya give me a response to that and don’t call me asking for information if I can’t call you back and nobody answers and told to call back later and get the same response on every call.

  10. I received a call from Debra from theSaginaw office stating she needed info on my separation from my employer. She wanted a call within 48 hours however every time I call it instantly goes to busy tone and you call the questions line you always get the same response of being overloaded and call back…which you get the same response. Now the ironic thing is I’m looking for a job and you obviously need more help so hire me and I won’t have to call and be told to call back later

    1. Greg,

      We’re a private forum and would not be able to convey your message to the agency. You will find alternate phone numbers on the website of the agency. Also, consider the option of visiting an office in the vicinity.

  11. I need to have the security question where were you born reset so I can get back on Marvin So can you have someone reset my pass word

    1. Diane,

      Please note this is a private forum. For password reset and other related questions, please call the Claims Center at the phone numbers provided or check online.

  12. Why can you no longer leave a message for a call back. You can never get thru to ask a question! I just need to know if I work 22 hours a week do I qualify for benefits if I am laid off?

    1. Linda,

      Please note this is a private forum. If the hours have been reduced involuntarily, you can be eligible for partial UI benefits.

  13. I called marvin October 25,2017 to receive my benefits…I answered all the questions correctly..marvin told me I would receive benefits the next business day…I have not received payment yet

  14. Someone put fraudulent unemployment claim in my name. My employer contacted me to let me know. All my personal info is on the form. What do I do now?

    1. Please report it immediately to the Unemployment Office by calling them. There would be a detailed investigation carried out.

  15. well this has been fun, three times now I have tried to talk with someone over the past two weeks about benefits. since your online system will not allow me to register. All three times I have been on hold for an hour and a half and hung up on. ANY other company that operated like this would be out of business. I haven’t tried to collect unemployment in over 20 years. feel like a victim all over again. thanks

    1. I am sorry to hear about your struggle to get through.

      Please note this is a private forum and we do not hold any association with the Labor authorities. Try calling during off-peak hours or visit the nearest office for an update.

  16. My Wife was assessed a $21,000 unemployment benefits penalty and she didn’t receive one unemployment check. The State has since taken our Tax Return and we can’t get through on any phone number to talk to a real person. Their is obviously a glitch is the States system. We need to get this resolved! What do we do?

    1. Im curious if im eligible for underemployment benefits. I was working an average of 35-40 hours a week plus commission I decided to drop down my position to just cashier from assistant manager I was told my hours and pay would not change I would just lose commission I agreeed . Now my hours are down to 25 hours a week and no commission I agreed to lose commission but not hours can I still collect?

      1. You can apply for partial UI benefits for reduction in the standard hours.

        Please speak to the Unemployment Office.

    2. My husband probably going to get serious issue like your wife too. What did you guys do after then? The state system is really a joke, I just cannot believe what happened. This can cause people suicide!!!

  17. I was asked to certify today after a two week lay-off that occurs each year during Christmas. I provided a return to work date of 01/11/2016. Due to this I did not need to register according to the letter I received but it still said that I needed to no later than the 9th if I did not return to work?? I went back to work on the 11th but my certification for those two weeks stated 0 for the payout?? I tried to call the number is always busy, does anyone even work here or is the Michigan UIA just a oversized answering machine that wont take any calls?

    1. Not sure who advised you to certify for temp. time off from work. We do not have any information on your claim status since we’re not associated with the labor authorities in your state.

      Please try their numbers during off peak hours like afternoons.

  18. how do i get in contact with a unemployment representative when every time i call, even trying for an hour straight it says to call back?

  19. I filed for in December when laid -off. I have a claim # 3181715-0 and received a debit card. You required verification from MiTalent and I faxed that info on 2/17 and again on 2/19/2014. I can not get through on the phone. You always say you are busy to try again later. When can I expect to receive funds on my debit card?

    1. Please note that we are not a govt. organisation and do not have claim specific information. You must continue following up with the claims center by phone.

    1. If you were employed before or looking for employment, please consider applying for benefits.Remember,you should be willing and ready to accept any suitable employment.

  20. I filed for benefits November 20th .I have not received anything … everytime I call 8665000017 it’s claiming to be that noone can answer the call because all the representative are claiming to be busy for the last past 3 weeks…. can you please provide resolution yo my claim… what is the hold up regarding my claim

  21. I was asked to part-ways with the co, I worked for for 3 months, right before my 90 days I think. I do not agree of course with the explanation that I was not meeting the job requirements. Can I collect employment…even though I was let go right before 90 days?! I was an hourly worker, 10 hour paid weekly, How do I find out if I qualify.

  22. I applied for unemployment and got denied I yesterday. I was let go of my job yesterday. I need to know the reason for denial and what ate next steps. I tried calling several time and could not get through.

  23. I got approved for unemployment 7/21/13. And i’ve been calling in marvin and filling out my job search sheet….but still have not got a payment!!? I dont understand

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