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Updated : April 25th, 2019

State: Missouri (MO)
Phone Number:573-751-9040 if you belong to Jefferson City RCC (Regional Claims Center). Outside Local Calling Area #: 800-320-2519. Kansas City RCC can be reached at 816-889-3101 or 800-320-2519. Springfield RCC can be reached at 417-895-6851 or 800-320-2519. St. Louis RCC can be reached at 314-340-4950 or 800-320-2519.
Note:Monday and Tuesday are our busiest days. You may experience an extended wait. For faster service, call later in the week. Waiting until later in the week to file your initial claim for benefits will have NO effect on the beginning, or effective, date of your claim.
Major Towns:Jefferson City, Kansas City, St. Louis, Springfield, Independence, Columbia, Lee's Summit, O'Fallon, St. Joseph, St. Charles, Blue Springs, and St. Peters
Current Unemploymnet Rate in Missouri

Missouri Unemployment Questions

What Is A Waiting Week?

Before any benefits can be paid, you must serve a waiting week. To serve the waiting week you must have a claim in existence (benefit year), have filed a weekly certification and be entitled to benefits. One waiting week must be served in each benefit year. The waiting week becomes payable when your claim balance is equal to or less than the benefit amount you would be eligible for during the week.

Can Benefits Be Denied?

You may be an insured worker and still be ineligible or disqualified for benefits. Some examples of when you may be held ineligible from receiving benefits are if you are not able to work full-time due to an injury or illness; you are not available for full-time work because of your school attendance, lack of transportation or child care for the hours of work you are seeking; or you are not making an active and earnest search for work. The ineligibility will continue until the conditions holding you ineligible no longer exist.

Appeal Process

If you disagree with a determination, you or your duly authorized agent may file an appeal. You may appeal if you believe the law was incorrectly applied or all the facts were not considered when the determination was made. Your appeal rights and time limits are explained on each determination. If you do not file within the time limit, you may lose your right to appeal. In some cases, your employer may file an appeal to a determination that finds you eligible to receive benefits. An employer’s appeal will not cause your benefits to stop, unless the employer wins the appeal. If the employer wins the appeal, benefits may be stopped at that time and you may be overpaid for the benefits you have received. It is important that you participate in the hearing on the employer’s appeal to present your side of the case. Without your testimony, the employer may win the appeal and you would have to pay back any benefits received. Find more information at

Can I Work Part Time and Receive Benefits?

You may be eligible to receive some benefits for a week if you work less than full time. You must continue to look for and be able to work full time. You must report your gross wages (wages before deductions) and not just take home pay. The benefits you will be paid when working less than full time will be the difference between your weekly benefit amount and that part of your wages for the week that are in excess of $20 or 20% of your weekly benefit amount, whichever is greater. Benefits that are payable to you are rounded down to the next lower whole dollar. Any withholdings for federal taxes, etc. are taken out of the payable amount.

What If I Try A New Job, But It Just Doesn’t Work Out?

Normally, if you quit a job for a reason that is not good cause related to the work or employer you will be disqualified from receiving benefits. There is an exception to this. If you take a job that would be considered “unsuitable work” as defined in the Missouri Employment Security Law, and quit within 28 days of the first day of work, you may not be disqualified. This exception allows you to try a job that you might otherwise have turned down without losing your right to benefits.

Benefits Extension

When either the national or Missouri unemployment rate exceeds a certain level, you may be entitled to additional weeks of benefits after you use all regular benefits. If an extended benefit period is declared and it appears that you qualify, we will send you a notice. On November 21, 2008, President Bush signed legislation providing additional weeks of Emergency Unemployment, effective November 23, 2008. To make an initial application for additional weeks of benefits, call your Regional Claims Center. The initial application for additional weeks of benefits cannot be made on-line at our website.

How can I get help finding a new job?

A Division of Workforce Development (DWD) Missouri Career Center can assist you in finding work. When you file a new claim for unemployment insurance (UI) benefits, a work registration is created. You may complete or update your work registration either in person at a local Missouri Career Center, or through the website

When adding to or changing your work registration information, you will need to use your Social Security Number.

Do I have to report in person?

You may be required to report in person every four weeks to a DWD Career Center or other designated office. You may report any regular workday between the hours of 8 a.m. and 4 p.m. Staff in the Missouri Career Centers cannot answer specific questions about your claim.

If required to report, failure to report at least every four weeks may result in UI benefits being denied. If you cannot report as instructed, go in as soon after your scheduled week as you can, and you will need to contact an RCC to explain why you are reporting late if you have already received a denial letter.

You also may be selected to receive special reemployment services under several programs offered through the DWD Career Centers. Failure to participate in these programs when selected may result in a denial or delay of payment of UI benefits.

How are my benefits figured?

Your weekly benefit amount (WBA) is 4 percent of the average of your two highest quarters in the base period (highest quarter and second highest quarter quarter /2 x 0.04 = WBA). Missouri?s maximum WBA is $320.

Your maximum benefit amount (MBA) is the most you can receive in your benefit year. It is 20 times your WBA or one-third of your total base period wages, whichever is less. When calculating, your quarterly earnings are limited to 26 times your WBA.

What happens if I am overpaid?

The DES discovers improper payments in various ways. If the DES finds you were employed and did not report wages or reported wages incorrectly and received benefits, it will investigate. You must provide the information needed for the DES to determine what action to take.

If you receive UI benefits to which you are not entitled, you must repay them, even if someone else made the mistake that caused the incorrect payment. The DES will inform you why and by how much you were overpaid. If you believe the notice is incorrect, you have the right to appeal.

You can repay an overpayment in a lump sum, or you can request a payment plan. If you are claiming benefits, all or part of the weekly benefit may be applied to the overpayment.

It is to your advantage to repay overpayments as soon as possible. Otherwise, the DES will recover the amount due from your future benefits, state income tax return, and lottery winnings. This means you will be without benefits when you need them.

If you deliberately make a false statement or withhold information to receive benefits, your benefit rights can be canceled, you may face penalties of up to 100 percent of the overpaid amount, and you can be arrested, fined, and imprisoned.

Questions & Answers

  1. Missouri sent me a letter saying I received $1500 from unemployment. I never received a check from them. So where is the money? Trying to file my taxes, so who do I go to for that answer? And if I have the money, where is the card I was supposed to be sent?

    1. Ina,

      Please call the Unemployment Office and talk to them immediately. This might be a case of fraud or error on behalf of the office. Make sure to follow up at regular intervals until you put an end to this issue.

    1. Rogelio,

      Please call the Claims Center for status. The phone numbers will be available on the official website of the Unemployment Office.

  2. I was injured at work and was off on worker’s compensation having multiple surgeries. I went back to work for 3 months then my surgeon did another MRI and found out I needed more surgery so off on worker’s comp I went again. After mu surgeon put me at MMI my employer refused to give me a job. Am I eligible for unemployment?

  3. How long does it take after my husband filed an appeal for unemployment benefits? Also, is there a phone number he can call to find out about his appeal?

    1. It depends on case to case basis. Usually, the representatives will keep you in the loop. The relevant information including contact information can be found on the official website of the Unemployment Office.

  4. Hello, I am filing a NEW claim and the automated number is telling me my claim was denied. However, I first filed in June and that claim was denied. I have worked since then and the assignment ended earlier than expect so I filed a NEW claim in November and it seems like nothing is getting done regarding my new claim.

    1. You’re either not qualified this time or there are no benefits left in your kitty.

      Please speak to the Claims Center for further information.

  5. I understand I am eligible for unemployment (job was down sized, given part-time job with same company) the question I have is. When I calculate my old “salary” do I include the mileage reimbursement part? I used to travel and get paid $.34 a mile, approx. $5,000 a year, do I include it?

    1. Not sure if you should be including fringe monetary benefits.

      Please call the Unemployment Office in your state for precise information.

  6. I tried to apply for benefits online and the response was Based on current information, we are unable to complete your unemployment claim through this online process. You may file your claim by calling one of our Regional Claim Center during regular business hours. Why is this?

    1. Not sure of the background information. Perhaps, they want to speak to you.

      Please call the claims center on the phone numbers provided.

  7. I filed for unemployment benefits in Iowa because I worked in Iowa but I live in Missouri my question is I got denied and my appeal for Iowa becausethey said. I couldn’t prove that I am unable to work for the company anymore due to 3 Times I have.worked for them in 6 years. I quit without good cause although I was being harassed and asked My Staffing employer to handle it as well as the company’s supervisor who I worked under to talk to them and they do not so when I left work voluntarily I am NOT eligible and my appeal denied that unemployment benefits because I left without good cause because it was a temp service and am refusing future assignments although the staffing company will not rehire me. I called in June to see if I could work there again and they said no . Also the company didn’t even call in for the appeal. So me not being able to prove I’m not able to work for the company anymore is what they denied me for. Not for me leaving with out good cause or me leaving voluntary. So since iowa denied me can I file in missouri??

  8. I am a pizza delivery driver,for the past 5 years,& about 3-4 weeks ago my car broke down due to a fire under the hood that I had to put out myself. Being that a working car is a must for me to do my job. Would my broken down car make me eledgible to collect Missouri unemployment benefits?

  9. I’ve been working in Kansas for 2 years and reside in Kansas City, Missouri. Unfortunatly my car broke down and I haven”t any transportation to and from Missouri to Kansas anymore. If I relenquish my job properly and explain to HR my situation, does this disqualify me from recieving UI? I dont know what to do. Please help.

    1. Please note that an voluntary reasons for separation from the job is not generally a qualifier.

      There can be exceptions.

    1. Please be more specific. We are not a govt. organisation or a state agency.

      You may get in touch with the labor department in your state for specific details on a claim.

  10. I work 6 months in 2013 and can only draw 114a weak in unemployment a lot of pople that I work with are getting close to 300 for weak why is mine so low

    1. When you received your financial determination, did you have anything to compare it to – pay stubs etc.? Perhaps you have child support deductions, perhaps the people collecting more had more earnings. Check your handbook – see how many credit weeks you need and how much you have to earn in a week for it to count as a credit week. Never hesitate to call the local office for clarification. All claims are based on the circumstances of the individual but calculations used to determine benefit amounts are basically the same for everyone. I say basically, because you can ask if they would consider using an alternate base year to improve your benefit amount. Again the same rules are used for you as with anyone else to determine if the representative can do it or not. If your circumstances were precisely the same as another person, your benefit amounts should pretty much be the same. Mistakes can be made however, that’s why I thought perhaps you should look at paystubs and compare to the figures shown on the financial determination.

  11. I was terminated june 7, 2013. My mother had been hospitalized since mar.3, with surgery. during this time, she had a setback. I had been working regularly until then. At the time of her setback, my father, who had been with her from the start, suffered a heart attack. 3 days later, underwent surgery himself. He required a triple bypass surgery. At the time, I was the only member of my family present in the state. my sister was able to make it from Utah 3 days later. When this happened, obviously, actions had to be taken. I couldn’t make it to work day after this happened, which was a Saturday, we were scheduled on sat. for overtime. I called to inform my supervisor, left all info. I was employed with a company which provides labor for other companies. when I came into work that Monday, I was told, and I knew I would probably have to answer for my absence, that I had breached my absences be 1/2 a day. I knew this when I called on sat. a well. but with my situation, I was without any choice.I applied for unemployment benefits that week and have submitted weekly claims on time since. I have also been actively been busy with employment searches actively and expect to put all of this behind me asap. obviously, they have filed to have my benefits denied due to their reason for termination. I have sent my appeal form that was sent to me and am waiting for word from the state. this has been 6 weeks of benefit claims, and should hear from state this week? hopefully. my questions are 1)my options pending for these weeks claimed. 2) financial relief for rent, utilities, etc. my family includes mysels and my daughter 12yrs., with no aid from family, etc., we have received food stamps and am trying to get through this as quickly as possible. I apologise for too much info and any help that your agency may or may not be able to assist.

  12. I have been working at a “new” job for almost 2 months. I have been getting harrassed and I feel uncomfortable working there any longer. I brung the issue up to the manager and now everybody is really mean and ignorant to me, so I dont want to work there anymore for sure. If I quit, will I be elligable for UI?

    1. Hi Damian,

      In order to receive unemployment benefits, you must have lost job through no fault of your own. Also, you should have earned a minimum amount in the base period. You may be able to receive unemployment compensation if you quit the job, but the proof of burden will be on you. So, before quitting the job, please record all your efforts put to convey your inconvenience. You can use this to prove your innocence.

  13. I changed my method of payment as I haven’t received my benefits for last week yet. How long does it take for the changes to take effect?

  14. I recently lost my full time status to part time due to downsizing. I am
    now working 30 hours weekly with no benefits. My question is if I am entitled to any unemployment benefits.

    1. Hi Marcia,

      You are mostly eligible to receive unemployment compensation as the working hours have been significantly decreased. It is important to qualify for other eligibility requirements.

  15. I stopped receiving my unemployment about 6 months ago. I took a job during which I stayed for about 2 months when i was offered a position with better opportunity & benefits. The say the grass is always greener & they are so right. Now I have been with the other position for a little over 3 months, & I see what everyone has been saying. I live in fear every day that I will be fired. I have alteady been warned that im not “aggressive” enough & have heard too many insults. coworkers all say that this is what happens every few months. They clean house and find reasons to fire people & start over. I am making myself sick from the stress if not knowing. If I get let go, will I qualify with my old unemployment, or would I need another 6 months with these recent jobs to qualify again.

    1. Hi Soleil,

      You may have an option to reopen your claim if claiming within a year. So, new experience might not be needed. You might want to discuss your problems with your manager or boss before quitting as quitting without a good cause might leave you ineligible to receiver benefits.

  16. my employer sends me home and tells me that he hasn’t enough work for me to do. and tells me not to come in 1 to 2 days a week because he hasn’t enough work for me to do. am I eligible to apply for unemployment ? and will that time I miss go towards my two (2) week waiting period ?

  17. I had to pay back my unemployment claims due to wrong amounts on my pay stub and what I had claim during the week. I want know if I can refile for benefits sense I have been discharge from my job now?

  18. have worked for the same company for fifteen years and have been bullied, humiliated in front of other salespeople, told in front of them i lied, cheated and stole. ..from my manager of 8 years..he recently told me he never liked me and wanted me to quit because i made more money than him. in late december he was promoted because of a health issue with our supervisor to his position..he let me work thru December and on January 4th he came out and said he was going to write me up and put me on final job jeopardy as soon as possible or i could go to a store that was not near as successful and i had to be their top performer…i was so involved in doing such a great job i basicly went into shock…couldnt stop crying…panic husband had to take me to two rivers and only because i said i wasnt suicidal did i get to take their outpatient program….since mid January until first of March. all of my benefits will end April 8th…I was planning on working about 4-5 more years. I am 66 and started taking social security benefits last year…If you are on social security and was just working 44 hours a week for l5 years and had to quit because of employer…my psychiatrist and my therapist say, and are willing to write a letter, that it is a toxic enviroment , can i collect unemployment benefits even though old enough to collect social security and work full time…and did until i had to go to two rivers.

  19. If a person is a convicted felon for the charge of fraud, due to accepting payments for foster children not living in the home, are they exempt from unemployment eligibility? I ask because of the specific nature of the fraud against a government office or department?

  20. I injured myself outside of work. This was a new job which I was still into my 3 months probation period. I was told it would be ok to resign my position. And that once I get ‘fixed’ I could be welcome to apply for a position-only if one were to be available. I have no insurance and I’m unable to work. I was turned down for Medicaid due to not having any children at home.
    Am eligable for Unemployment benefits?

    1. Since you have been laid off temporarily, you might be eligible to collect unemployment benefits. Be sure to tell your unemployment counselor about it. In case your unemployment application is denied, you also have the right to appeal the decision.

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