Missouri Unemployment Contact Information

Missouri Unemployment Benefits

Missouri Unemployment Phone Numbers

Sometimes you need to contact the Missouri Division of Employment Security for help on unemployment related matters.

wdt_IDDepartmentPhone Number
1Claims Center - Jefferson City573-751-9040
2Claims Center - Kansas City816-889-3101
3Claims Center - St. Louis314-340-4950
4Claims Center - Springfield417-895-6851
5Claims Center - Outside Local Calling Area800-320-2519
6Claims Center - FAX573-751-9730
9Benefit Overpayment Questions573-751-4058, option 4
10Benefit Overpayment Repayment Plan573-751-4058, option 1
11Report Fraud573-751-4058, option 5
12Report Worker Misclassification573-751-1099
13Confidential Records Request573-526-4464
14Discrimination Complaint Hotline877-781-4236

Be all set for long wait times because lots of people are trying to call. Be tolerant and you will get through to someone who can assist you. Even though it is frustrating to wait so long, be courteous while speaking to a concerned person. The staffers on the other line are over-worked and are doing everything to help you.

If the phone lines are busy when you call, try again in a few minutes. Once you’re queued up to talk with a representative, don’t hang up and call back. Doing so will only lengthen your wait and send you back to the end of the line. Calls are answered in the order that they are received.

If you have questions about your initial application for Missouri unemployment, you can call a regional number for help.

Regional Claims Centers representatives are available from 8 am to 5 pm Central Time, Monday through Friday, except holidays.

  • Jefferson City: 573-751-9040
  • Kansas City: 816-889-3101
  • St. Louis: 314-340-4950
  • Springfield: 417-895-6851
  • Outside Local Calling Area: 800-320-2519


The Appeals phone number is 573-751-3913. You have the right to file an appeal if you disagree with a decision about your UI benefits. Learn more.


If you have questions about an overpayment, you can call 573-751-4058, option 4. There may be an issue with your reported earnings. You can use the Missouri unemployment calculator to estimate your benefits and ensure your payments are correct.

For questions about our Overpayment Repayment Plan, call 573-751-4058, option 1.

Reporting Fraud

If you know someone who is committing Missouri unemployment fraud, you can report it by calling the Fraud hotline at 573-751-4058, option 5. Learn more.

Information to have ready when you call:

When you call the unemployment office to file a claim or ask about your Missouri unemployment benefits, you should have the following information ready to ensure a smooth process:

  • Personal Information: This includes your full legal name, Social Security number, and contact information like your address, email, and phone number.
  • Employment History: Be ready with information about your previous employers for the last 18 months. This should include the company names, addresses, phone numbers, and the dates you were employed.
  • Reason for Unemployment: Be prepared to explain the reason for your unemployment. This is a major factor in determining your eligibility for Missouri UI benefits.
  • Income Information: This includes your wage information and any other sources of income you may have, such as pension or retirement income.
  • Banking Information: If you plan to use direct deposit for your benefits, you will need your bank account and routing numbers.
  • Alien Registration Number: If you’re not a U.S. citizen, you’ll need your Alien Registration Number.

Providing accurate and complete information can help to quickly resolve your issue.

Missouri Job Center Locations

Filing and determination of eligibility for Unemployment Benefits is handled at the Department of Labor and Industrial Relations, Division of Employment Security (DES). As a requirement of receiving Unemployment Benefits, you may be instructed to go to a Missouri Career Center for 4-week reporting.

Missouri Career Centers only handle reemployment and training. Questions dealing specifically with your Unemployment Benefits must be directed to DES staff.

You can file a claim at one of the Regional Call Centers (RCC) listed below:

wdt_IDNameLocationPhoneCenter Hours
1Missouri Career Center - Arnold3675 West Outer Road
Suite 102
Arnold, MO 63010
636-865-6060Mon - Fri: 8:00 am - 5:00 pm
2Missouri Job Center - Branson2720 Shepherd of the Hills Expy
Suite B
Branson, MO 65616
417-334-4156Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:30 am - 4 pm
3Missouri Job Center - Cape Girardeau Center temporarily closed40 South Sprigg
Cape Girardeau, MO 63701
573-381-2482Mon - Thurs: 8:30 am - 4:00 pm
Fri: Closed
4Susanna Wesley Family Learning Center601 W. Marshall St.
PO Box 187
Charleston, MO 63834
573-235-8391Mon - Fri: 8:00 am - 5:00 pm
5Missouri Job Center - Chillicothe601 W Mohawk Road
Suite A
Chillicothe, MO 64601-3919
660-646-0671Mon - Thurs: 8:00 am - 4:30 pm
Fri: 9:00 am - 4:30 pm
6Missouri Job Center - Columbia101 Park De Ville Dr.
Suite E
Columbia, MO 65203
573-441-6361Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:00 am - 4 pm
7Pike-Lincoln Technical Center342 Vo Tech Road
Eolia, MO 63344
573-485-2900Monday - Friday, 8:00 a.m. - 3:00 p.m.
8Missouri Career Center - Florissant4040 Seven Hills Drive
Suite 166
Florissant, MO 63033-6767
314-475-7900Mon - Thurs: 8:00 am - 4:30 pm
Fri: 9:00 am - 4:30 pm
9Missouri Job Center - Fort Leonard Wood13486 Replacement Ave
Room 2202, Bldg 470
Fort Leonard Wood, MO 65473
573-596-0294Mon - Thurs: 8:00 am - 4:30 pm
Fri: By appt.
10Missouri Job Center - Fulton510 Market Street
Fulton, MO 65251
573-228-8442Mon/Tue/Th/Fri 8:00 am-4:30 pm
Th 9:00 am-4:30 pm
11Missouri Job Center - Hannibal203 North Sixth Street
Hannibal, MO 63401-3412
573-248-2520Mon/Tue/Th/Fri 8:00 am-5:00 pm
Wed 8:30 am-4:30 pm
12Missouri Career Center - Independence15301 East 23rd Street
Independence, MO 64055
816-521-5700Mon/Tue/Th/Fri 8:00 am-5:00 pm
Wed 9:00 am-5:00 pm
13East Missouri Action Agency- Ironton321 South Knob
Ironton, MO 63650
573-431-5191Mon - Fri: 8:00 am - 5:00 pm
14Capital City Job Center3600 Country Club Rd.
Suite #2004 Rm. 100
Jefferson City, MO 65109
573-526-8115Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:30 am - 4 pm
15Missouri Job Center - Joplin730 South Wall Ave
Joplin, MO 64801
417-629-3000Mon - Fri: 8:00 am - 5:00 pm
16Missouri Career Center - Central Kansas City1740 Paseo Blvd
Kansas City, MO 64108
816-471-2330Mon/Wed/Th/Fri 8:00 am-5:00 pm
Tue 9:00 am-5:00 pm
17Missouri Career Center - Northland Human Services Center3100 NE 83rd Street
Suite 2800
Kansas City, MO 64119-4465
816-471-2330Mon/Tue/Th/Fri 8:00 am-5:00 pm
Wed 9:00 am-5:00 pm
18Missouri Job Center - Kennett1100 South By-Pass
Suite 2
Kennett, MO 63857-3738
573-888-4518Mon - Fri: 8:00 am - 5:00 pm
19Missouri Job Center - Kirksville2105 East Normal Street
Kirksville, MO 63501
660-785-2400Mon/Tue/Th/Fri 8:00 am-5:00 pm
Wed 9:00 am-5:00 pm
20Gamm, Inc.103 S 3rd St
PO Box 49
Labelle, MO 63447
660-213-3221Mon - Fri: 7:30 am - 4:00 pm
21Missouri Career Center - Lebanon2639 South Jefferson Avenue
Suite 1
Lebanon, MO 65536-5205
417-532-6146Mon - Thurs: 8:00 am - 4:30 pm
Fri: 8:30 am - 4:00 pm
22Missouri Job Center - Maryville114 West Third Street
Maryville, MO 64468
660-582-8980Tue - Thurs: 8:30 am - 4:30 pm
Mon & Fri: Closed
23Missouri Job Center - Nevada14230 E. HWY 54
Suite C
Nevada, MO 64772-1022
417-448-1177Mon - Fri: 8:00 am - 5:00 pm
24New Madrid County Family Resource Center420 Virginia Avenue
New Madrid, MO 63869
573-748-2778Mon - Fri: 8:00 am - 5:00 pm
25Missouri Job Center - Park Hills403 Parkway Drive
Suite A
Park Hills, MO 63601-1510
573-518-2431Monday - Thursday, 8:00 am - 5:00 pm, Friday. 8:30 am-4:00pm
26Missouri Job Center - Poplar Bluff2080 Three Rivers Blvd
Harry Crisp Building, Room 110
Poplar Bluff, MO 63901
573-840-9595Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:00 am - 4:00 pm
27South Central Missouri Community Action Agency1716 South Broadway
Poplar Bluff, MO 63901
573-785-4727Mon - Fri: 8:00 am - 4:30 pm
28Missouri Job Center - Washington County10231 W. State Hwy. E.
Suite C
Potosi, MO 63664
877-283-2252Mon - Fri: 8:00 am - 4:30 pm
29Missouri Job Center - Rolla1107 Kingshighway
Rolla, MO 65401
573-368-2354Mon - Fri: 8:00 am - 5:00 pm
30East Missouri Action Agency - St.. Genevieve95 St. Genevieve Drive
Saint Genevieve, MO 63670
573-883-7252Mon - Fri: 7:30 am - 5:00 pm
31Sedalia Job Center515 S. Kentucky
Sedalia, MO 65301
660-530-5627Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:00 am - 4:00 pm
32Missouri Career Center - Sikeston202 South Kingshighway
Sikeston, MO 63801-2946
573-472-5250Mon - Fri: 8:00 am - 5:00 pm
33Missouri Career Center - North Springfield1443 N. Robberson Ave.
Suite 100
Springfield, MO 65802
417-874-2730Monday - Thursday, 8:00 am - 4:30 pm
34Missouri Job Center - Ozark Region2900 E Sunshine
Springfield, MO 65804
417-887-4343Mon - Fri: 8:00 am - 5:00 pm
35Missouri Job Center - Crossings at Northwest715 Northwest Plaza Drive
St. Ann, MO 63074
314-615-6010Mon - Fri: 8:00 am - 4:30 pm
36Missouri Job Center of St. Charles County3757 Harry S. Truman Boulevard
St. Charles, MO 63301
636-255-6060Mon - Fri: 8:00 am - 4:30 pm
37Missouri Career Center - St. Joseph2202 Frederick Ave.
St. Joseph, MO 64506
816-387-2380Mon - Thurs: 8:00 am - 5:00 pm
Fri: 8:00 am - 4:00 pm
38SLATE Missouri Job Center1520 Market Street
Suite 3050
St. Louis, MO 63103-2634
314-589-8000Mon/Tue/Th/Fri 8:00 am-5:00 pm
Wed 9:00 am-5:00 pm
39Missouri Career Center - Pulaski County194 Eastlawn
Suite G
St. Roberts, MO 65583
573-451-3109Mon/Tue/Wed/Fri 8:00 am-5:00 pm
Thurs 9:00 am-5:00 pm
40Missouri Career Center - Trenton1104 Main Street
Trenton, MO 64683
660-359-5636Mon-Thur 8:30 am-11:30 am, 12:30 pm-4:30 pm
41Missouri Job Center - Warrenton111 Steinhagen Road
PO Box 429
Warrenton, MO 63383
800-264-5872Mon - Fri: 8:00 am - 5:00 pm
42Missouri Job Center - Washington1108 Washington Square
Shopping Center
Washington, MO 63090-5304
636-583-9670Mon - Fri: 8:00 am - 5:00 pm
43Missouri Job Center - West Plains408 Washington Ave
Suite 100
West Plains, MO 65775-5789
417-256-3158Mon - Fri: 8:00 am - 5:00 pm

Missouri Job Centers provide a valuable resource for job seekers across the state. These centers offer a variety of services to help individuals find meaningful employment.

These career centers can provide you with tools to help you make a great first impression on potential employers. Whether you’re unemployed or looking to change careers, visiting a Missouri Job Center in person is an important first step.

Employment Services available at your Missouri Career Center

Access to Computer Resources

Missouri Job Centers provide access to computers and the internet. This is helpful for those who don’t have access to a computer at home. It allows for job searching, preparing resumes, and submitting applications – which helps you meet Missouri work search requirements to maintain eligibility for unemployment benefits.

Job Matching

Missouri Job Centers can match your skills and experience with suitable work opportunities. This can significantly streamline your job search process and improve your chances of receiving a job offer.

Resume Writing Assistance

Crafting a compelling resume can often be the difference between landing an interview or not. The centers provide expert guidance on resume writing, helping individuals effectively showcase their skills and experience, and increasing their chances of securing employment.

WorkKeys / National Career Readiness Certificate (NCRC)

At Missouri Job Centers, you have the opportunity to earn the NCRC, which is a credential that you have essential workplace skills. This certificate can enhance your employability and stand out to potential employers. It is beneficial for both unemployed individuals and employers seeking candidates with proven capabilities.

Career Networking

Networking can often lead to job opportunities that aren’t widely advertised. The centers offer resources and events that facilitate career networking, allowing individuals to connect with potential employers, industry professionals, and peers. This can be particularly important for local offices and official government organizations looking for new talent.

Veteran Services

Each Missouri Career Center is dedicated to supporting veterans in their transition from military service to the civilian workforce. They offer priority service to veterans and their eligible spouses, allowing them to leverage their skills and experience.

In addition to these specific employment services, Missouri Job Centers offer job training and apprenticeship opportunities. Whether you’re in large cities like St. Louis and Kansas City or smaller areas like Jefferson City and St. Joseph, visiting your local office can be very beneficial while you look for a new job.

  1. My Lady filed for unemployment benefits back in 2020, due to COVID. She had to go to the hospital for an emergency surgery and her job required her to quarantine for two weeks, then something else happened and back in the hospital so quarantine again and it wound up being 6 weeks quarantine. She is a nurse and worked at a nursing home, so they had to be very careful and the employer required the quarantine. Now the state of MO is wanting the money back. She’s worked 20plus years never made a claim, files a claim and according to the dept. Of labors website she meets the requirements at that time with the Covid and then the state comes after her. And I didn’t realize this was happening until it was too late, she just figured she was screwed, so we missed the appeals thing I believe. The government sucks and for a program to issue money and then try and take it back is bullshit. I’m getting a hold of the institute for Justice and hiring an attorney I don’t care what it costs also I am notifying papers, radio and television as well as posting on fb about how crooked the government is in MO. Just sad work all your life, need a little help and kick ya right in the face……

  2. I filed a weekly request for payment for the week ending on 06/19/2021. I didn’t notice that I had answered a question wrong. As a result, I didn’t get the payment. How do I go about solving this issue?

    • I do not have a phone capable of reaching these phone numbers. Can I contact via mail? My family really doesn’t want me to get my hands on these beautiful benefits.

      • Madeleine – here is a mailing address and a FAX number:
        421 East Dunklin
        P.O. Box 59
        Jefferson City, MO 65102-0059
        Fax: 573-751-4945

  3. I have went through my appeal hearing decision was over turned in my favor 2 months ago there paying me back until April 2020 but every time I call they tell me I’m not approved yet so please help me with this matter who do I go over there head.

    • Michelle,

      The best way to solve this is by following up frequently until they fix it for you. Please consider the option of visiting an office in the vicinity if safe and feasible (you may need any appointment).

  4. I have called tons of time and tried all the menu options to get a representative and and at the end the automated system ends my call and get me out of the call. SO, pllease help me or call me! If you have question I will be more than happy to help. Please I kindly request your help. Thanks and God bless!

    • Jimmy,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  5. My job has been eliminated do to COVID 19, but my work is trying to get me to do a job that is not within my department or what they hired me for. I want to know who to contact to talk about filing unemployment? this is due to the covid 19 pandemic, no fault of my own… Who do I call? Do I need to go to an office in person? I have not told me work I am voluntarily quitting because I am not doing the job I was hired for…. I live and work within St. Louis County…

    • Katherine,

      It looks like you’re losing employment due to involuntary reasons. Please consider applying. You don’t have to call anyone to start the process.

      • I have filed for unemployment over 39 days ago. Issue on file, and had to mail a DD214 to the office. I have done so, and have been trying to get a hold of the unemployment office but “all the lines are busy” and have been “busy” for the last week and a half. I really need to speak to someone to resolve this issue.

        • Lucas,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  6. I have made weekly payment requests and they all say issue on file. I have tried calling emailing how do i resolve this issue.

      • Call lines and full and the automated system hangs up. How do we contact someone when no one will return emails, calls or fax’s?

  7. I recently made a weekly request for payment last week and my payment still says scheduled for processing seven days later so I was wondering is there something messed up or will it just eventually go through.

    • Zechariah,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  8. I’m out of work because of medical reasons I want to know if I can get unemployment while out of work

  9. My first claim status says that I received payment today. However, as of 8:41 pm there is nothing in my bank account showing that I have received payment. Is there usually a delay on when the website says I have been paid vs. when it shows up in my account?

    • Brandon,

      I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  10. I’m trying get hold because I try do a claim on the internet and it says I exceed maximum sign up and call and didn’t go to the next page

  11. I’ve been calling several times d at for over a week now. And cannot even get placed on hold! The line keeps releasing and I tried emailing! I just need my username reset!

    • Angelica,

      Considering the COVID-19 pandemic, the Unemployment Office may be severely short-staffed. Please try the password on the official website.

  12. I had to reschedule my appointment at the jobs career center and my unemployment was immediately cut off… a week later I attended my appointment and I still have not received any benefits I thought my benefits would continue once I went to my appointment how long does it take to get my unemployment back or is there something I need to do and will I get my back pay I can’t get ahold of anyone to ask

  13. I cannot get a username and password to suit the site. So that being said., I did apply online, got into in the mail and have applied to several jobs online. Due to not being able to check in weekly (and I have tried) I have missed these past 2 weeks. I plan on going into our local office on Monday. Any suggestions?

    • Shona,

      If you haven’t received ID/password, please call the Claims Center before visiting. You might find a resolution to your issue over the phone.

  14. I filed unemployment and just got my card wondering when will money be on card do they hold back a week or what I filed last week and got approved and amount im gonna get just wondering so I can pay my bills and know when I can tell them when I can pay them

  15. i worked 3 jobs last summer and quit 2 because of no hrs. now my 3rd job is in a decline. i applied for unemployment benefits but i have been denied because i quit those 2 jobs and that was 7 months ago. is this legal?

  16. I need to find out if it is worth filing an appeal. I was truthful and said I could not work one day because I was sick. That day was on Friday. I think that that is ridiculous. It was just one day. There is a push in most companies not to go to work if you are sick. Is it worth appealing?

    • Kathleen,

      If you feel you were asked to leave on the basis of your “Sick Leave”, it might be worth the appeal. Make sure to keep supporting documents and paperwork handy.

  17. My wife and I are live in Property managers of a mobile home community.. We started and moved into the managers apartment in March of 2017. Without warning and with no prior notices we were handed termination notices this morning. Because we live on property we were also given a 3 day eviction notice and told we have until 5pm Friday to get all of our personal property off premises and be out. Is this legal?

    • Robert,

      Please note this is a forum on Unemployment Insurance benefits. We’re not knowledgeable in your area of concern. Please consult a lawyer or lookup for a suitable forum on the internet to discuss the situation.

  18. Two weeks ago I got a double payment loaded on my card and last week I didn’t receive any payment. I filed again today will I receive a payment this week. Will I receive my payment this week?


    • Tamara,

      To get a precise answer to your question, please call the Claims Center at the phone numbers provided.

  19. My ex-employer is giving me severance pay but instead of lump sum, they are spreading out to 9 bi-weekly payments,
    how will my unemployment work? should I wait to apply or do I have to report these payments?

  20. Well. The company I work for has offered me A Voluntary Lay Off plus a Severance Package. If, I go ahead and take the Package; would I be able to collect Unemployment Benefits?. I will be 70 in about four months. Please advise. Thks.

    • If you were let go due to reasons such as layoffs, you can draw UI benefits.

      If it says “voluntary”, then you may not qualify.

  21. I have been collecting unemployment since the beginning of Feb. As of last week I found a new job, however, I do not start until next week. Can I still collect unemployment for this week (the week prior to starting the new job)? Since I have found a job I am no longer searching. How do I fill out my Weekly Request for Payment for this week? Since to qualify I should have made at least 2 contacts.

    • I am guessing you should be able to claim.

      Please call the Claims Center for further instructions regarding the filing procedure.

  22. I work for a company based from KS but work for them in MO, I was layed off after 10yrs with co.and the last 3 yrs was in MO. I am filing for benefits in MO. why are they telling me it will be 12 weeks to decide. I need my benefits now to pay rent and bilks.

    • This looks strange. They generally do not take more than 7-10 days to process and decide on an initial claim.

      Please call and speak to a representative. If needed, ask for a supervisor.

  23. I am a employer and have filed a response on line. When filling I notice that there are other claims needing a response. I have filed responses to these claims within 5 days.Do I need to keep filing responses?

  24. My job is being eliminated some time in January and I will be out of work. I will have vacation & severance pay coming. I also receive Social Security.
    Can I apply for unemployment? What do I need to do?

    • You can be eligible to apply for UI benefits after the Severance pay period is over. Most of the states do allow provision of both Unemployment Insurance and SS benefits.

  25. I was promised insurance when hire a month and a half later they transferre me to another llc they own and said they are not offering insurance they do not have enough ppl that they have to offer it. On the llc I was on they offer and offered it to ppl. Can I get unemployment while I look for a job that offers insurance if I quit.

    • Well, if you quit voluntarily, you will not be eligible.

      Please check further with the labor authorities in your state.

  26. I am receiving benefits and I have went to 2 of my job training programs I no longer have tranportation to make it to my next class that is tomorrow . I don’t want to loose my benefits because of this ‘ I need a number for St. Louis Unemployment office where I can talk to a claim specialist not the weekly claims line

    • Please call up the help center to find out the closest office. Unfortunately,I do not have the list. If you’re looking at filing for UI or follow up on a claim, you may reach them online or by phone.

    • If you’re in Missouri, please see the list of regional claims centers below.You may call the one closest to you.

      Jefferson City………573-751-9040
      Kansas City…………816-889-3101
      St. Louis………………314-340-4950
      Outside Local
      Calling Area…………800-320-2519

    • If you have filed online,please check the status periodically.You may also follow up with the claims center on one of the numbers below.

      Jefferson City RCC
      Kansas City RCC
      Springfield RCC
      St. Louis RCC
      All others please call 800-320-2519

  27. Hi Just filled out unemployment application. I just want to be sure i did it correctly
    Thank You very much. Robert Budde

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