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Missouri Unemployment Phone Numbers

Sometimes you need to contact the Division of Employment Security for help on unemployment related matters.

Regional Claims Centers:

  • Jefferson City – 573-751-9040
  • Kansas City – 816-889-3101
  • St. Louis – 314-340-4950
  • Springfield – 417-895-6851
  • Outside Local Calling Area – 800-320-2519
  • Fax Number – 573-751-9730 ((This is the central fax number, so make sure to mark the item to the attention of the person to whom you are sending it.)


  • Phone Number – 573-751-3913
  • General Fax Number – 573-751-5620
  • Fax Number – 573-751-1321

Other Matters:

Issues Contact Information
Switchboard 573-751-3215
Benefit Overpayment Questions 573-751-0057
Benefit Overpayment Repayment Plan 573-751-4058
Report Unemployment Fraud 573-751-0057
Report Worker Misclassification 573-751-1099
Employer Benefit Charges 573-751-4034

Be all set for long wait times because lots of people are trying to call. Be tolerant and you will get through to someone who can assist you. Even though it is frustrating to wait so long, be courteous while speaking to a concerned person. The staffers on the other line are over-worked and are doing everything to help you.

  1. I filed a weekly request for payment for the week ending on 06/19/2021. I didn’t notice that I had answered a question wrong. As a result, I didn’t get the payment. How do I go about solving this issue?

    • I do not have a phone capable of reaching these phone numbers. Can I contact via mail? My family really doesn’t want me to get my hands on these beautiful benefits.

      • Madeleine – here is a mailing address and a FAX number:
        421 East Dunklin
        P.O. Box 59
        Jefferson City, MO 65102-0059
        Fax: 573-751-4945

  2. I have went through my appeal hearing decision was over turned in my favor 2 months ago there paying me back until April 2020 but every time I call they tell me I’m not approved yet so please help me with this matter who do I go over there head.

    • Michelle,

      The best way to solve this is by following up frequently until they fix it for you. Please consider the option of visiting an office in the vicinity if safe and feasible (you may need any appointment).

  3. I have called tons of time and tried all the menu options to get a representative and and at the end the automated system ends my call and get me out of the call. SO, pllease help me or call me! If you have question I will be more than happy to help. Please I kindly request your help. Thanks and God bless!

    • Jimmy,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. My job has been eliminated do to COVID 19, but my work is trying to get me to do a job that is not within my department or what they hired me for. I want to know who to contact to talk about filing unemployment? this is due to the covid 19 pandemic, no fault of my own… Who do I call? Do I need to go to an office in person? I have not told me work I am voluntarily quitting because I am not doing the job I was hired for…. I live and work within St. Louis County…

    • Katherine,

      It looks like you’re losing employment due to involuntary reasons. Please consider applying. You don’t have to call anyone to start the process.

      • I have filed for unemployment over 39 days ago. Issue on file, and had to mail a DD214 to the office. I have done so, and have been trying to get a hold of the unemployment office but “all the lines are busy” and have been “busy” for the last week and a half. I really need to speak to someone to resolve this issue.

        • Lucas,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  5. I have made weekly payment requests and they all say issue on file. I have tried calling emailing how do i resolve this issue.

      • Call lines and full and the automated system hangs up. How do we contact someone when no one will return emails, calls or fax’s?

  6. I recently made a weekly request for payment last week and my payment still says scheduled for processing seven days later so I was wondering is there something messed up or will it just eventually go through.

    • Zechariah,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  7. I’m out of work because of medical reasons I want to know if I can get unemployment while out of work

  8. My first claim status says that I received payment today. However, as of 8:41 pm there is nothing in my bank account showing that I have received payment. Is there usually a delay on when the website says I have been paid vs. when it shows up in my account?

    • Brandon,

      I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  9. I’m trying get hold because I try do a claim on the internet and it says I exceed maximum sign up and call and didn’t go to the next page

  10. I’ve been calling several times d at for over a week now. And cannot even get placed on hold! The line keeps releasing and I tried emailing! I just need my username reset!

    • Angelica,

      Considering the COVID-19 pandemic, the Unemployment Office may be severely short-staffed. Please try the password on the official website.

  11. I had to reschedule my appointment at the jobs career center and my unemployment was immediately cut off… a week later I attended my appointment and I still have not received any benefits I thought my benefits would continue once I went to my appointment how long does it take to get my unemployment back or is there something I need to do and will I get my back pay I can’t get ahold of anyone to ask

  12. I filed unemployment and just got my card wondering when will money be on card do they hold back a week or what I filed last week and got approved and amount im gonna get just wondering so I can pay my bills and know when I can tell them when I can pay them

  13. I need to find out if it is worth filing an appeal. I was truthful and said I could not work one day because I was sick. That day was on Friday. I think that that is ridiculous. It was just one day. There is a push in most companies not to go to work if you are sick. Is it worth appealing?

    • Kathleen,

      If you feel you were asked to leave on the basis of your “Sick Leave”, it might be worth the appeal. Make sure to keep supporting documents and paperwork handy.

  14. Two weeks ago I got a double payment loaded on my card and last week I didn’t receive any payment. I filed again today will I receive a payment this week. Will I receive my payment this week?


    • Tamara,

      To get a precise answer to your question, please call the Claims Center at the phone numbers provided.

  15. Well. The company I work for has offered me A Voluntary Lay Off plus a Severance Package. If, I go ahead and take the Package; would I be able to collect Unemployment Benefits?. I will be 70 in about four months. Please advise. Thks.

    • If you were let go due to reasons such as layoffs, you can draw UI benefits.

      If it says “voluntary”, then you may not qualify.

  16. I have been collecting unemployment since the beginning of Feb. As of last week I found a new job, however, I do not start until next week. Can I still collect unemployment for this week (the week prior to starting the new job)? Since I have found a job I am no longer searching. How do I fill out my Weekly Request for Payment for this week? Since to qualify I should have made at least 2 contacts.

    • I am guessing you should be able to claim.

      Please call the Claims Center for further instructions regarding the filing procedure.

  17. I work for a company based from KS but work for them in MO, I was layed off after 10yrs with co.and the last 3 yrs was in MO. I am filing for benefits in MO. why are they telling me it will be 12 weeks to decide. I need my benefits now to pay rent and bilks.

    • This looks strange. They generally do not take more than 7-10 days to process and decide on an initial claim.

      Please call and speak to a representative. If needed, ask for a supervisor.

  18. I am a employer and have filed a response on line. When filling I notice that there are other claims needing a response. I have filed responses to these claims within 5 days.Do I need to keep filing responses?

    • If you have filed online,please check the status periodically.You may also follow up with the claims center on one of the numbers below.

      Jefferson City RCC
      Kansas City RCC
      Springfield RCC
      St. Louis RCC
      All others please call 800-320-2519

  19. Hi Just filled out unemployment application. I just want to be sure i did it correctly
    Thank You very much. Robert Budde

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