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Missouri Unemployment Phone Numbers

Sometimes you need to contact the Division of Employment Security for help on unemployment related matters.

Regional Claims Centers:

  • Jefferson City – 573-751-9040
  • Kansas City – 816-889-3101
  • St. Louis – 314-340-4950
  • Springfield – 417-895-6851
  • Outside Local Calling Area – 800-320-2519
  • Fax Number – 573-751-9730 ((This is the central fax number, so make sure to mark the item to the attention of the person to whom you are sending it.)


  • Phone Number – 573-751-3913
  • General Fax Number – 573-751-5620
  • Fax Number – 573-751-1321

Other Matters:

Issues Contact Information
Switchboard 573-751-3215
Benefit Overpayment Questions 573-751-0057
Benefit Overpayment Repayment Plan 573-751-4058
Report Unemployment Fraud 573-751-0057
Report Worker Misclassification 573-751-1099
Employer Benefit Charges 573-751-4034

Be all set for long wait times because lots of people are trying to call. Be tolerant and you will get through to someone who can assist you. Even though it is frustrating to wait so long, be courteous while speaking to a concerned person. The staffers on the other line are over-worked and are doing everything to help you.

Questions & Answers

  1. luis valllejo says:

    Well. The company I work for has offered me A Voluntary Lay Off plus a Severance Package. If, I go ahead and take the Package; would I be able to collect Unemployment Benefits?. I will be 70 in about four months. Please advise. Thks.

    • Sam says:

      If you were let go due to reasons such as layoffs, you can draw UI benefits.

      If it says “voluntary”, then you may not qualify.

  2. Dennis Kattengell says:

    I have been collecting unemployment since the beginning of Feb. As of last week I found a new job, however, I do not start until next week. Can I still collect unemployment for this week (the week prior to starting the new job)? Since I have found a job I am no longer searching. How do I fill out my Weekly Request for Payment for this week? Since to qualify I should have made at least 2 contacts.

    • Sam says:

      I am guessing you should be able to claim.

      Please call the Claims Center for further instructions regarding the filing procedure.

  3. Brian Zachary says:

    I work for a company based from KS but work for them in MO, I was layed off after 10yrs with co.and the last 3 yrs was in MO. I am filing for benefits in MO. why are they telling me it will be 12 weeks to decide. I need my benefits now to pay rent and bilks.

    • Sam says:

      This looks strange. They generally do not take more than 7-10 days to process and decide on an initial claim.

      Please call and speak to a representative. If needed, ask for a supervisor.

  4. Pat McDaniel says:

    I am a employer and have filed a response on line. When filling I notice that there are other claims needing a response. I have filed responses to these claims within 5 days.Do I need to keep filing responses?

  5. Cynthia E. Fiscus says:

    I have filed for UE benefits,will I receive them and when?

    • Adrian says:

      If you have filed online,please check the status periodically.You may also follow up with the claims center on one of the numbers below.

      Jefferson City RCC
      Kansas City RCC
      Springfield RCC
      St. Louis RCC
      All others please call 800-320-2519

  6. Sara W. Potterton says:

    May I take cosmetology classes to further my education while I am collecting unemployment benefits?

  7. Sara W. Potterton says:

    May I take cosemotology classes while collecting unemployment?

  8. robert budde says:

    Hi Just filled out unemployment application. I just want to be sure i did it correctly
    Thank You very much. Robert Budde

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