Find out all about filing claims for Coronavirus-related unemployment benefits     

Missouri Unemployment Phone Numbers

Updated : June 20th, 2019

Sometimes you need to contact the Division of Employment Security for help on unemployment related matters.

Regional Claims Centers:

  • Jefferson City – 573-751-9040
  • Kansas City – 816-889-3101
  • St. Louis – 314-340-4950
  • Springfield – 417-895-6851
  • Outside Local Calling Area – 800-320-2519
  • Fax Number – 573-751-9730 ((This is the central fax number, so make sure to mark the item to the attention of the person to whom you are sending it.)


  • Phone Number – 573-751-3913
  • General Fax Number – 573-751-5620
  • Fax Number – 573-751-1321

Other Matters:

IssuesContact Information
Benefit Overpayment Questions573-751-0057
Benefit Overpayment Repayment Plan573-751-4058
Report Unemployment Fraud573-751-0057
Report Worker Misclassification573-751-1099
Employer Benefit Charges573-751-4034

Be all set for long wait times because lots of people are trying to call. Be tolerant and you will get through to someone who can assist you. Even though it is frustrating to wait so long, be courteous while speaking to a concerned person. The staffers on the other line are over-worked and are doing everything to help you.

  1. I’ve been calling several times d at for over a week now. And cannot even get placed on hold! The line keeps releasing and I tried emailing! I just need my username reset!

    1. Angelica,

      Considering the COVID-19 pandemic, the Unemployment Office may be severely short-staffed. Please try the password on the official website.

  2. I had to reschedule my appointment at the jobs career center and my unemployment was immediately cut off… a week later I attended my appointment and I still have not received any benefits I thought my benefits would continue once I went to my appointment how long does it take to get my unemployment back or is there something I need to do and will I get my back pay I can’t get ahold of anyone to ask

  3. I filed unemployment and just got my card wondering when will money be on card do they hold back a week or what I filed last week and got approved and amount im gonna get just wondering so I can pay my bills and know when I can tell them when I can pay them

  4. I need to find out if it is worth filing an appeal. I was truthful and said I could not work one day because I was sick. That day was on Friday. I think that that is ridiculous. It was just one day. There is a push in most companies not to go to work if you are sick. Is it worth appealing?

    1. Kathleen,

      If you feel you were asked to leave on the basis of your “Sick Leave”, it might be worth the appeal. Make sure to keep supporting documents and paperwork handy.

  5. Two weeks ago I got a double payment loaded on my card and last week I didn’t receive any payment. I filed again today will I receive a payment this week. Will I receive my payment this week?


  6. Well. The company I work for has offered me A Voluntary Lay Off plus a Severance Package. If, I go ahead and take the Package; would I be able to collect Unemployment Benefits?. I will be 70 in about four months. Please advise. Thks.

    1. If you were let go due to reasons such as layoffs, you can draw UI benefits.

      If it says “voluntary”, then you may not qualify.

  7. I have been collecting unemployment since the beginning of Feb. As of last week I found a new job, however, I do not start until next week. Can I still collect unemployment for this week (the week prior to starting the new job)? Since I have found a job I am no longer searching. How do I fill out my Weekly Request for Payment for this week? Since to qualify I should have made at least 2 contacts.

    1. I am guessing you should be able to claim.

      Please call the Claims Center for further instructions regarding the filing procedure.

  8. I work for a company based from KS but work for them in MO, I was layed off after 10yrs with co.and the last 3 yrs was in MO. I am filing for benefits in MO. why are they telling me it will be 12 weeks to decide. I need my benefits now to pay rent and bilks.

    1. This looks strange. They generally do not take more than 7-10 days to process and decide on an initial claim.

      Please call and speak to a representative. If needed, ask for a supervisor.

  9. I am a employer and have filed a response on line. When filling I notice that there are other claims needing a response. I have filed responses to these claims within 5 days.Do I need to keep filing responses?

    1. If you have filed online,please check the status periodically.You may also follow up with the claims center on one of the numbers below.

      Jefferson City RCC
      Kansas City RCC
      Springfield RCC
      St. Louis RCC
      All others please call 800-320-2519

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