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Missouri Unemployment Weekly Claims

After you have filed a new claim, or renewed an existing claim, you will need to file a weekly certification for each week and, if required, you also must search for work.

A claim week begins on Sunday and ends on Saturday. You must wait until the week is over before you make the weekly certification for benefits. Beginning on the Sunday after you file your initial or renewed claim, you should file your first weekly certification. Continue to file each week until you return back to work. You must file your weekly certification within 14 days from the end of the week (Saturday) you are claiming.

Internet: Visit Make sure you complete the form and receive a confirmation page, or you will have to start again.

Telephone: Call the number for your area RCC. Your call will be answered by the automated (IVR) system. Choose the option of filing a claim, and answer the recorded questions, using 1 for “Yes” and 9 for “No”.

Regional Claims Centers:

  • Jefferson City – 573-751-9040
  • Kansas City – 816-889-3101
  • St. Louis – 314-340-4950
  • Springfield – 417-895-6851
  • Outside Local Calling Area – 800-320-2519
  • Fax Number – 573-751-9730 (This is the central fax number, so make sure to mark the item to the attention of the person to whom you are sending it.)

If you answer a question wrongly, you will be given an opportunity to correct your answer. If you hang up before you hear that your claim has been accepted, you will have to call again and start over.

Whether using the Internet or telephone to file, you may only claim the weeks presented to you, which will not exceed the three prior weeks. If you have any problems or questions, call your area RCC. Once you have completed the weekly filing, you must contact your area RCC to change or correct an answer.

Questions & Answers

  1. Jack Owens says:

    I am a union member and when I filed it told me I needed to contact 3 people. Being union that is against union rules. the Hall is my contact person. Will I be denied because of this? It says “waiting for pending payment 10 day AIC” What is AIC?

  2. Dana Coats says:

    How lonh does the protest period last

    • Sam says:


      The notice sent when an unemployment claim is filed provides an opportunity for the employer to submit a protest within 10 days of the claim notice- As per Department of Labor, MO.

  3. Dana Coats says:

    Okay i filed for unemployment on the 6th and it still says pending due to protest period. So how long can this last.

  4. Cathy says:

    I have the ten days AIC on my claim also . Ijust had to reopen my claim. I did call and the guy that was supposed to help me only said that it has to be resent for appeals and pretty much said if we needed answers or to talk to me they would Have sent a letter. But it said processed till the morning I was to get my money. Is this going to another month and a half be I get my benefits. My family and I will be starved and have no electricity by then . Guess it’s my fault for getting a job that didn’t work out.

    • Sam says:


      I can understand your situation. Please continue chasing the office at regular intervals. If need be, please ask for a supervisor.

  5. Lillid says:

    My request for payment is been on schedule for Processing for 2 days now it’s usually only on there for A-day and then I get my money today but I still have not got my money yet and it’s just says schedule for processing do you know what’s going on or can you help me

    • Sam says:

      Please chase the Claims Center for payment status at regular intervals. You can speak to a representative to understand the reason for the delay.

  6. John says:

    I’m just curious about something. My claim says “payment pending due to protest period”. Is that the protest period of 10 days for the employer(s) to protest against the claim?

  7. Timothy dean says:

    I am trying to file my weekly check-in I keep calling the number and keep going in circles can you please help me my number is 417 755 2485

  8. Yolanda says:

    I file my claim last Sunday I dont have my benefits on my card can u tell me why

    • Sam says:

      Please call the Claims Center to find out why. We’re a private forum and do not have access to your claim information.

  9. Thomas says:

    I have filed claims since April and have been denied; I was told that I owe $900 once all paperwork is in order. I will have to pay back the $900 before I will start receiving my benefits. Well, they have deducted the $900 and now sent me a letter stating that I need to get all this information again. Now, they want me to go back to my old jobs and doctor office again and request the same paperwork as before. I don’t understand why?

    • Sam says:


      I understand your concern. Why don’t you speak the authorities and express your discontent in this regard? Perhaps, you can provide them proof of the previous submission.

  10. Harvey croy says:

    Did anyone ever get an answer to the question about what it means when it says payment pending due to 10 days AIC?

    • Sam says:


      It means that there is an unresolved issue on the claim. Please call the Claims Center for further details and to check if there is anything you can do to speed it up.

  11. Stacy says:

    I have filed over a month ago and yet to receive anything. How long does it usually take??

    • Sam says:

      It should not take more than 7-10 days to hear from them.

      Please call the Claims Center and chase for an update.

  12. Marquetta says:

    How do I file a weekly claim online. I click on the weekly claim, nothing comes up. I don’t know how to access the page.

  13. Justin says:

    Why does my claim status say “Payment Pending Due to 10 Days AIC”? This doesn’t seem right to me.

  14. Vickie says:

    Trying to file weekly claim. Automated service will not let me finish. Gives me the phone number to call. Is there some reason why I can’t finish?

    • Sam says:

      It may a temporary technical glitch or you may not be filing during the stipulated hours.

      Please file over the internet or speak to a representative from the Claims Center.

  15. tim green says:

    Why does my claim say payment pending due to 10 days aic

  16. James Fitch says:

    How do I put in my weekly payment?

    • Martin says:

      You can either call on the phone numbers provided during the designated hours or file online, over the internet.

      The contact details are available on this page.

  17. James says:

    So, I was laid off on Dec 8th (thursday) and filed on 9th. So I realized I had the ability to put in a weekly claim on sunday, and since I wasn’t totally sure I should do it, I was going to. But my question is.. I had a job I turned down on the 8th after doing a phone interview (not offered the job, it was phone interview 1 of at least 2). Since it was in last week, should I say I did turn down a job and put the info in or is it not relevant since it occured prior to filing my claim?

    Also, two of the questions if I go further and DO put that I turned a job down ask for the job start date and offer date of that job, as if I knew either, it was just a simple phone interview. I am confused! Heh.

    • Martin says:

      Please say it was not relevant.

      I am not sure of the series of questions pressed during the telephone call. You may want to call the Claims Center and speak to a representative in this regard.

  18. larry rhoades says:

    just want tom file

  19. David says:

    What does it mean when it states “payment pending due to 10 days AIC”? The phones are constantly busy and I cant reach anyone to find out what the issue is.

    • Martin says:

      Well, I am not sure what “AIC” stands for.

      Please keep trying the phone lines, especially during the off-peak hours for a precise update.

  20. ralph bauer says:


  21. jesse vera says:

    hi my name is jesse i was unemployed and i am looking for a job i have family i need to feed and a house i need to pay for please help me find a job. if possible thank you .

  22. LaRue L. McQuary says:

    I’m having trouble filing my weekly claim as there appears to be a problem with the automated system.
    What next?
    Please have someone with authority to file my weekly claim over the phone to give me a call….

    • Martin says:

      Please note this is a private forum and hence we do not have access to your claim. You can try filing over the phone or call the authorities if the online issue persists.

  23. Lyndall Caldwell says:

    do I need to attend any workshops or how do I find out what types of training are available?

  24. Joyce says:

    Why can’t I file my weekly claim?
    The only date to click on is last week?

  25. Sarah Hobday says:

    612 Peruque Dr. Ofallon,Mo 63366

  26. Richard Penrod says:

    I have filed all necessary paperwork and weekly claims but have yet to receive any benefits. I’ve spent 2 hrs waiting on the phone waiting to talk to someone real. Please let me know what else I need to do so I can get some help. Please!

    • Martin says:

      Well, this is a private forum and hence do not have access to your claim information.

      Please try the phone during off peak hours or check online, on the official website.

  27. michael survant says:

    Whu is my claim having pending issue

  28. Greg Clark says:

    filing weekly claim

  29. karen says:

    Was told I could get online to file my job claims. Can’t get to the rt site n can’t find where I need to file in the state of missouri

  30. Chantel says:

    What day does benefits get paid out?

  31. david w. jackson says:

    reschedule my recuired job service orientation

  32. Jill Triska says:

    how do I file my weekly job contacts. I tried using the provided link and found myself spinning in circles. It took me nowhere. I tried calling the provided phone number and only got a digital recording that did not answer my question and while I was told to hold to speak to a live person, it disconnected all four times I tried.

  33. Terssia Forsee says:

    I have been filing claims for over 6 weeks I have had a phone interview with a lady from your office my account is set up but still no benefits are being paid to me. I have tryed and tryed to call and still can not get threw to talk to anyone. I need to know yes or no

  34. Alfreda Walker says:

    I had an unemployment claim and I was claiming every week even though I was not getting paid because I owe $81.25 for an overpayment. I tried to pay the amount I owe to start back receiving benefits and was told I am not an insured worker is this correct?

    • kathy says:

      If you are self employed or work for an employer who does not pay into unemployment (church, school) it may be true. Call the local office and ask why you are uninsured.

  35. Ronald W. Blair says:

    I live in Il and filed the 15th of July electronically. I was not given any information as to how many job applications a week I am required to submit. My number is XXXXXXXXXXXX7137. Would you please notify at your earliest. I have applied a few places this week but was told that the first week it was not necessary. Please advise.
    Ron Blair

    • Baggie says:

      Hi Ronald,

      Usually, you will be asked to make 3-4 job contacts each week. You were informed of the number of job contacts you must make each week when you filed your claim. You need to start your weekly claims right after filing your initial claim and this is needed for the waiting week as well during which you will not receive any pay.

  36. Lisa Grayson says:

    If I missed filing a week for unemployment and was denied for that week, is there a way to get those weeks’ benefits? I have been filing via my phone as that is the only Internet I have and did not realize I had t filed for that week and when I did, I filed 15 days past. Is the appeals process my option and will I keep future weeks benefits? I’ve been looking through the site but am still not certain.
    Thank you.

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