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Missouri Unemployment Weekly Claims

Updated : June 20th, 2019

After you have filed a new claim, or renewed an existing claim, you will need to file a weekly certification for each week and, if required, you also must search for work.

A claim week begins on Sunday and ends on Saturday. You must wait until the week is over before you make the weekly certification for benefits. Beginning on the Sunday after you file your initial or renewed claim, you should file your first weekly certification. Continue to file each week until you return back to work. You must file your weekly certification within 14 days from the end of the week (Saturday) you are claiming.

Internet: Visit Make sure you complete the form and receive a confirmation page, or you will have to start again.

Telephone: Call the number for your area RCC. Your call will be answered by the automated (IVR) system. Choose the option of filing a claim, and answer the recorded questions, using 1 for “Yes” and 9 for “No”.

Regional Claims Centers:

  • Jefferson City – 573-751-9040
  • Kansas City – 816-889-3101
  • St. Louis – 314-340-4950
  • Springfield – 417-895-6851
  • Outside Local Calling Area – 800-320-2519
  • Fax Number – 573-751-9730 (This is the central fax number, so make sure to mark the item to the attention of the person to whom you are sending it.)

If you answer a question wrongly, you will be given an opportunity to correct your answer. If you hang up before you hear that your claim has been accepted, you will have to call again and start over.

Whether using the Internet or telephone to file, you may only claim the weeks presented to you, which will not exceed the three prior weeks. If you have any problems or questions, call your area RCC. Once you have completed the weekly filing, you must contact your area RCC to change or correct an answer.

  1. I have not received any benefits yet. I can’t get a hold of a person to speak with. I’m not sure my first two weeks went through. I did not know I had to request payment each week. What can I do? I just got a notice that my third week of claims is a waiting week. Not sure what that means. Thank you.

    1. I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

  2. Please can anyone explain what that mean ” System detected expired PUA Claim. Claimant has to file AIC” and what is next steps

  3. System detected expired PUA Claim. Claimant has to file AIC.
    What does this message mean? It displays when I click to see my PUA claim that I filed last week.

  4. I’m from Missouri and although I have a job they closed down due to the pandemic but they will open up once everything is situated, but I have to do a work search activity to be able to get help? Is that right?

  5. What does it mean ” payment pending due to protest period”?
    I have 2 inquiry’s that both say that and amount paid is Zero. How long will this take?

    1. Jentry,

      The protest period is the time given to your employer to raise a dispute. Generally, that is around a week. Please wait for this time to expire.

  6. What does it mean ” payment pending due to protest period”?
    I have 2 inquiry’s that both say that and amount paid is 0 so I would really like to know what it means and I would like to know if I get paid for those two claims or not.

    1. Dakota,

      Its the period during which your employer can protest the claim. Once this period is over, the application will be processed further.

    1. Mary,

      Your application is on hold for the “Waiting Week”. Please wait, this should be released soon. Keep tracking every 2-3 days.

    1. What does it mean when it said “Scheduled for processing” is the money on its way to my DP or is it not coming ? Have been waiting for roughly 2 weeks now

      1. Leo,

        It perhaps means the claim is yet to be processed. There will be a delay considering the number of applications that are being processed.

  7. I have an “Issue on file”. Went to the appeals tab and have this “No appealable determination/decision was found”. What is the meaning?

  8. I did my weekly claim on 1/19/2020 and did another one on 1/27/2020 and they both say payment pending due to protest period how long does the protest period take.

      1. Whats does pending claim detected mean. I file for weeks but i still havent gotten paid. Its just saying schedule for processing

        1. Ahrica,

          Please be patient and keep checking regularly. There will be a delay owing to the number of pending applications.

    1. Jim,

      It probably means the timeframe of 10 days given to your employer to lodge a protest if they think you should not qualify. Please reach out to the Unemployment Office for clarification.

    1. Michael,

      It perhaps means your claim is ready to be processed after initial verification. Please call the Claims Center for details.

    1. Betty,

      You need to login to the website to be able to report your work searches by filling the form. Please call the Claims Center for help.

  9. If my claim says issue on file and my employer didn’t file a protest will I still be denied? I was fired because they said I was rude to other employees. But I was not given a warning and I never knew I was rude to anyone

    1. Christi,

      If you can prove you were not “Rude” and were well within the limits, please consider “Appealing” the decision.

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