Montana Unemployment Phone Numbers

Following numbers will help you with unemployment in Montana –

Unemployment Insurance Employer Registration 1-800-550-1513

Unemployment Insurance Contributions Bureau (406) 444-3834
FAX (406) 444-0629

TDD for deaf & hard of hearing (406) 444-0532

UI Benefit Charging Questions (406) 444-0399

Claims Processing Center – Billings (406) 247-1000
Claims Processing Center – Helena (406) 444-2545
Hours are 8:00 am to 4:30 pm, Monday, Tuesday, Thursday and Friday.
Wednesday hours are from 10:00 am to 4:30 pm.

Biweekly claims using Interactive Voice Response System (IVR) at 444-9800.
Available 24 hours a day, 7 days a week.

UI Claims Investigation (406) 444-3783
FAX (406) 444-2699

Report Unemployment Fraud by fax at (406) 444-6651; or by phone at (406) 444-1709.

More information on how to contact and apply for unemployment compensation.

  1. I received a letter stating that there was an error in my filing, and did not get paid. This was for week 9/26, 4 weeks ago. I have called everyday at least 50 times a day with just a busy signal. I also have not received any other payments in the interim. I have 2 kids and a wife dying of cancer, and need this money. This is preposterous, hire more call center people or allow disputes to be handled via website. We are starving over here!!!!!

  2. This is getting a bit out of hand. I have been waiting since the beginning of July for a pending status on my unemployment. I had stopped receiving benefits due to a “job refusal” I had sent in my doctors note explaining that I a immune comprised and a single mother and have yet to get any type of response. I understand you have thousands of new claims but people are being starved out due to how long these things are taking. I am deeper in debt then I have ever been. I have tried calling the claims hotline and no luck. The same issue just the busy tone and then it will disconnect. How much longer may this take?

    • Sarah,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Crystal,

      There will be a mechanism to report “Fraud” on the Unemployment Office’s website. Please lookout of the link.

  3. I have been waiting Seven weeks for a decision on my unemployment. I have been calling and calling and calling and calling all I get is a busy signal. My claim status says decision pending and my weekly payments are non-payment due to an unresolved issue. I have been trying to get a hold of someone at the unemployment office to resolve the issue. I’ve also sent an email several weeks ago with no answer to that. I understand they are extremely busy but people have already gotten their answer two weeks after filing. Also after filing on April 4 I checked my claim status and I was locked out. Written in a red bar was, no further action is required or it’s pending. For four weeks I could not do anything with my claim.

        • I have called over 100 times a day for over 2 weeks now and can not get through. My boss has approved my unemployment, it is directly related to covid symptoms and exposure. I have 5 kids at home to feed and take care of. I got a letter stating that it was bc of my eligibility to work. I was sent home from work bc of symptoms o had. Why am I not recieving anything yet?

        • Syleena,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Sharon,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

      • What is going on with this crap you guys always decide to try some new thing and it ends up not working. While you try to figure your problems out people aren’t getting paid because you are “working out the hiccups”. You guys have done it again I can’t receive my gd one time pass code for some bs reason when I chatted with someone last week about it they said ” we are receiving so many calls about the same thing” this is stupid you need to get stuff figured out.

        • Cameron,

          Please note this is a private forum and we do not have access to your claim file. You can try resetting the password online, on the department’s official website.

  4. I am finding it difficult to prove job attached status for my employees. The nature of the job is such that they are available full time, but there isn’t consistent hours available for work, it varies day by day, week by week. Is there someone I can talk to to try and simplify the process for my employees so that I don’t lose employees due to them being required to job search when the trip volume is down?

    • Theresa,

      You can speak to the Unemployment Office for details. Your state will have a dedicated team to address employer concerns regarding UI benefits.

  5. I am waiting to get paid for my unemployment and I would like to know the issues. I have called several times over the span of 2 days and the line is always busy. I don’t know what step to take if I cannot contact unemployment office.

      • Kevin,

        Unfortunately, Unemployment Insurance benefits are only offered to claimants who are able and available for work. Not sure if you qualify. Please call the Unemployment Office for more.

        • I have been calling for weeks and my claim was cancelled out of nowhere. Why am I not getting paid this is ridiculous?

        • Andrea,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

        • Im currently on maternity leave an my work from the glaicer peaks casino in Browning Montana doesn’t not help with any benefits so im not getting any help money wise will can i get unemployment??

        • Tiffany,

          Unfortunately, personal reasons such as maternity are not considered. Please call the Unemployment Office for more.

  6. I am still working 30 hours per week even though i receive ssi due to my age. if my hours are cut back to 20 hours per week can i file for unemployment?

    • You should be able to claim partial UI benefits.

      Please inquire further with the Unemployment Office.

  7. Hello, my name is Alex Voytek and this is for the claims processing center. I know it’s a busy time of year but I’ve been trying to call and am unable to get through. I was hoping I could check on the status of my benefits. Please email me or call me.

    • Hello Alex,

      Please note this is a private forum and we do not hold any association with the govt. authorities. Call them directly for update on your claim.

  8. The company I work for has sold to an out of state company and my position has been eliminated. I am to get a 3 months severance pay. Can I sign up for unemployment once I leave the company or do I wait for the 3 months that I will be receiving pay?

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